Home · 2017 Mercedes-benz Sprinter 3500xd Crew Van · Complaints
What 27 owners told NHTSA about the 2017 Mercedes-benz Sprinter 3500xd Crew Van
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 27 complaints match · Fuel System, Diesel · clear filters
Dec 23, 2024Fuel System, Diesel
The contact owns a 2017 Mercedes-Benz M3CA76 Sprinter 3500. The contact stated while driving at approximately 65 MPH, the diesel purifier, Diesel Exhaust Fluid, DEF system, warning illuminated. The contact stated that the failure of the DEF system had occurred before the recent failure. The contact stated that the first failure had occurred several years ago. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the DEF system again needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 325,000.
NHTSA ODI 11632139
Dec 19, 2024Fuel System, Diesel
The contact owns a 2017 Mercedes- Benz Sprinter 350. The contact stated that while driving at various highway speeds the warning message "DEF Is Low" had suddenly displayed and the vehicle went into "Limp Mode" causing the speed to suddenly reduce to 5 MPH. The vehicle was taken to the local dealer who diagnosed that the DEF tank was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 44,000.
NHTSA ODI 11631555
Working with the data? Download all 27 complaints as CSV · fetched from NHTSA July 19, 2026