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What 165 owners told NHTSA about the 2017 Mercedes-benz E-class Wagon

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (165)Crash / fire / injury (11)Engine (39)Fuel system (28)Electrical system (27)Airbags (22)Transmission & drivetrain (16)Steering (14)Body & structure (12)Brakes (9)Driver assistance (7)Lights (5)

3 of 165 complaints match · Electrical system · crash/fire/injury only · clear filters

Jun 14, 2019Electrical systemBody & structureEngineFire

CAR CAUGHT FIRE SPONTANEOUSLY WHILE PARKED. A TOTAL LOSS.

NHTSA ODI 11220151

Apr 15, 2019Electrical systemBody & structure1 injury

THE MOTORIZED TRUNK LID SPONTANEOUSLY AND FORCEFULLY CLOSED ON MY HEAD, CUTTING MY FACE, WHILE I WAS LOADING (WITH BOTH HANDS) GROCERIES INTO THE TRUNK. CAR WAS PARKED IN PARKING LOT, ENGINE OFF.

NHTSA ODI 11196475

Feb 19, 2018Electrical systemBody & structureFire

THE CAR CAUGHT ON FIRE AFTER IT BEING IN SERVICE AT THE DEALERSHIP. THE CAR WAS SENT TO THE CAR DEALERSHIP 3 TIMES BECAUSE THE AUTO START WAS NOT WORKING PROPERLY. THE CAR WOULD JUST STOP AND COULD NOT TURN BACK ON SO I HAD TO GET IT TOWED 3 TIMES...... AFTER THE LAST TIME IT CAUGHT ON FIRE WITH THE PASSENGER INSIDE THE CAR..... PASSENGER IS OK DID NOT GET HURT BUT IT WAS A VERY TRAUMATIZING EXPERIENCE. THE CAR IS NOW A TOTAL LOSS AND I'M STILL WAITING ON THE DEALERSHIP TO INVESTIGATE THE FIRE AND TO PAY FOR THE CAR.

NHTSA ODI 11073625

Working with the data? Download all 165 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Mercedes-benz E-class Wagon verdict →