Mar 5, 2026Body & structure1 injury
The contact owns a 2017 Mercedes-Benz E400 Coupe. The contact stated that the silver metal coating on the seat release lever was rough and jagged on both driver and passenger sides of the two door vehicle. The contact's son had grabbed the front seat release lever to access the rear passenger’s side seat and cut his hand. The cut was approximately 2-3 inches long. No medical attention was needed. The vehicle was taken to the dealer, and the contact was informed that the failure was common with the vehicle and that the coating was known to peel due to heat. The contact was concerned that the failure occurred as his vehicle was stored in the garage and sustained less heat exposure due to its maintenance/care. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 42,000.
NHTSA ODI 11722261
Dec 28, 2023AirbagsSeat beltsDriver assistance1 injury
Pulling in the parking spot , looking to my right not noticing light pole on the left , car sensor bumped the pole in the perfect spot to deploy all of the drivers airbags . No warning of front collision , no breaks emergency were activated , seatbelt did not tighten threw me against the wheel : suffered , lacerations , broken forearm requiring surgery . Slight scratch on the bumper not even a dent in the front bumper
NHTSA ODI 11562287
Apr 11, 2023Seats3 injuries
Safety Issue. The Chrome on the lever to make the seat move forward to access the back seat has sharp razor blade ridges. It has cut my hand open multiple times as well as my wife and a friend. A lot of blood, this is a serious issue. When I brought my car to the Mercedes Service center the agent told me this is a known problem and he too has cut his hand open on customers cars. This is not from wear and tear, this lever is used in frequently, I see a lot of complaints on the blogs too. Mercedes will not fix it. The Part is only $270 but they want $650 to install it.
NHTSA ODI 11516573
Mar 7, 2022BrakesCrash1 injury
The contact owned a 2017 Mercedes-Benz E300W. The contact stated while driving approximately 35 MPH he was side swiped on the drivers side door by another vehicle causing his vehicle to jump the curb. The contact stated he had a brake malfunction and had to depress the brake pedal to the floorboard. The contact had to steer the vehicle into a fence in order to come to a stop. The contact stated no warning light was illuminated. The police were called and filed a police report. The contact had the vehicle towed to a collision center. The vehicle was not diagnosed or repaired. The contact's insurance company declared the vehicle a total loss. The contact suffered injuries to his back, both knees and his head from hitting the steering wheel, but did not seek medical attention until later. The airbags did not deploy. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.
NHTSA ODI 11455566
Dec 28, 2021Driver assistanceCrash3 injuries
The contact owned a 2017 Mercedes-Benz E300W. The contact stated while driving approximately 55mph when the contact heard a loud noise coming from the vehicle causing him to lose control of the vehicle and crash into another vehicle. The contact stated the crash avoidance system had failed to activate. The contact stated no warning lights were illuminated. The contact sustained arm bruises but did not seek medical treatment. The other vehicle contained 2 people but the contact does not know what injuries they had sustained. The vehicle was towed to a tow lot and a police report was filed. The vehicle was destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 47,000.
NHTSA ODI 11445315
Oct 1, 2020Crash1 injury
ON SUNDAY 9/13 DRIVING AT 55 MPH ON THE HIGHWAY I HEARD WHAT SOUNDED LIKE A GUNSHOT AND THEN GLASS JUST FELL ON ME FROM EVERYWHERE CAUSING ME TO SWERVE ALL OVER THE ROAD AND I THOUGHT IT HAD TO BE SOMETHING I FELL OFF THE 18 WHEELER TRACTOR TRAILER NEAR ME AND I CHASED HIM DOWN AND HE ALMOST RAN ME OFF THE ROAD AND KILLED ME WE GOT INTO AN ALTERCATION ONLY TO FIND OUT IS A DEFECT FROM MERCEDES. IF SOMEONE COULD PLEASE CALL ME [XXX]OR EMAIL ME AT [XXX]. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 11362285
Jun 14, 2019Electrical systemBody & structureEngineFire
CAR CAUGHT FIRE SPONTANEOUSLY WHILE PARKED. A TOTAL LOSS.
NHTSA ODI 11220151
Apr 15, 2019Electrical systemBody & structure1 injury
THE MOTORIZED TRUNK LID SPONTANEOUSLY AND FORCEFULLY CLOSED ON MY HEAD, CUTTING MY FACE, WHILE I WAS LOADING (WITH BOTH HANDS) GROCERIES INTO THE TRUNK. CAR WAS PARKED IN PARKING LOT, ENGINE OFF.
NHTSA ODI 11196475
Oct 2, 2018EngineFire
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. WHILE DRIVING 70 MPH, SMOKE EMERGED FROM THE ENGINE COMPARTMENT AND OIL WAS LEAKING FROM THE VEHICLE. ADDITIONALLY, AN ABNORMAL BOOMING NOISE WAS HEARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE HIGHWAY SAFETY DEPARTMENT ARRIVED AT THE SCENE AND PROVIDED SAND. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (HOUSE OF IMPORTS, 6862 AUTO CENTER DRIVE, BUENA PARK, CA 90621, (714) 627-5553) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED REFERENCE NUMBER: 1-7QUCM. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 16,000.
NHTSA ODI 11132940
Jul 25, 2018Body & structure1 injury
FRONT DRIVERS AND PASSENGER DOORS DO NOT STAY OPEN, NO TENSION AND DOOR CLOSES BACK ON YOU AFTER OPENING. WILL NOT STAY OPEN ON ZERO GRADIENT OR WHILE UPHILL. MERCEDES BENZ DEALERSHIP ATTEMPTED TO FIX AND CHANGE HINGES NUMEROUS TIMES. NOT HAS BEEN FIXED. DOOR HING HAS ZERO TENSION AND WILL NOT KEEP FRONT DOORS OPEN. VERY DANGEROUS IF CHILD IS IN BETWEEN DOORS AND DOOR CLOSES ON YOU. HAS INJURED AND BRUISED LEGS NUMEROUS TIME FOR NUMEROUS DRIVERS AND PASSENGERS.
NHTSA ODI 11113641
Feb 19, 2018Electrical systemBody & structureFire
THE CAR CAUGHT ON FIRE AFTER IT BEING IN SERVICE AT THE DEALERSHIP. THE CAR WAS SENT TO THE CAR DEALERSHIP 3 TIMES BECAUSE THE AUTO START WAS NOT WORKING PROPERLY. THE CAR WOULD JUST STOP AND COULD NOT TURN BACK ON SO I HAD TO GET IT TOWED 3 TIMES...... AFTER THE LAST TIME IT CAUGHT ON FIRE WITH THE PASSENGER INSIDE THE CAR..... PASSENGER IS OK DID NOT GET HURT BUT IT WAS A VERY TRAUMATIZING EXPERIENCE. THE CAR IS NOW A TOTAL LOSS AND I'M STILL WAITING ON THE DEALERSHIP TO INVESTIGATE THE FIRE AND TO PAY FOR THE CAR.
NHTSA ODI 11073625