What 165 owners told NHTSA about the 2017 Mercedes-benz E-class Cabrio

TAKADAAIRBAG RECALL. NO REPAIR AVAILABLE FOR OVER 2 YEARS, AND NO ANSWER FROM MEERCEDESDEALER, REGIONAL OFFICE OR US HEADQUARTERS. IN FEAR OF AIR BAG EXPLOSION AND NOT SAFE TO HAVE PASSENGER IN FRONT SEAT.

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STRONG PERSISTENT ODOR OF GASOLINE IN THE CABIN ON COLD START

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TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SARASOTA (LOCATED AT 4754 CLARK RD, SARASOTA, FL 34233, (941) 275-1293) WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

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LOW PRESSURE FUEL LINE NEEDED REPLACING. THIS WAS DUE TO A FUEL SMELL IN THE CABIN WHEN COLD. MERCEDES INDICATED FUEL LINES ARE CONSIDERED WEAR AND TEAR AND EVEN THOUGH IT WAS LEAKING , WAS NOT COVERED UNDER PRE OWNED WARRANTY OR RECALL. THE FUEL LINE APPEARS CRACKED DUE TO MISINSTALLATION VS RUBBER CRACKING DUE TO AGE AS ONE SIDE WAS PRISTINE AND THE OTHER HAD A CRACK IN IT. THIS IS NOTICEABLE AT IDLE , WHEN THE CAR IS COLD AND THE HEAT IS BLOWING.

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ADAPTIVE HIGH BEAM WAS NOT WORKING - UPON INITIAL ACTIVATION OF THE HIGH BEAM THE CAR WOULD PROVIDE AN ERROR THAT THE CAMERA WAS BLOCKED AND IT WOULD NOT WORK. THE DEALER INVESTIGATED AND IT APPEARS A PIECE OF TRIM FROM INSTALLATION WHEN NEW WAS LEFT IN THE CAMERA AND IT WAS NOT INSTALLED PROPERLY. THIS IS AN ISSUE IF YOU SUDDENLY NEEDED THE HIGH BEAMS ON AND THE CAR MAKES YOU PROCESS THE ERROR FIRST. THIS COULD IMPACT ANY DRIVER AIDS USING THE MULTIFUNCTION CAMERA.

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STRONG SMELL OF PETROL IN THE MORNINGS, SEEMS TO BE UNDER THE HOOD. I INSPECTED THE FUEL LINES FROM THE FUEL TANK TO THE ENGINE UNDERNEATH AND COULD NOT FIND ANY DRIPS OR WETNESS. DID SOME RESEARCH ONLINE. THERE WAS A RECALL ON OTHER MODELS FOR THIS PROBLEM. I CALLED MERCEDES CUSTOMER SERVICE BUT THERE IS NOT A RECALL FOR THIS ON THE 2017 MERCEDES E300

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STRONG FUEL SMELL IN THE CABIN WHEN I START THE CAR IN THE MORNING. I'M SEEING THIS AS A COMMON ISSUE IN THREADS ONLINE. CAR OUT OF WARRANTY SO NEED HELP MAKING THIS A RECALL ITEM GIVEN THE DANGER OF FUEL LEAKS. SOLUTIONS POSTED ARE BELOW: 1) QUOTE FROM MY INVOICE: CONFIRMED FUEL LEAK WAS COMING FROM LINE TO HIGH PRESSURE PUMP. REMOVED LOWER PANEL OF TRANSMISSION TO GAIN ACCESS TO LINES. REMOVED HIGH PRESSURE FUEL PUMP COVERS, REMOVED AND INSTALLED FUEL LINES, AND INSTALLED IN REVERSE ORDER TO CORRECT. RAN ENGINE TO VERIFY NO LARGE FUEL LEAKS. FOUND GOOD AT THIS TIME. 2) HAVE YOUR DEALER REPLACE THE TWO FLEXIBLE FUEL LINES FROM THE FUEL FEED LINE TO THE HIGH PRESSURE FUEL PUMP.THERE IS NO OFFICIAL BULLETIN ON THIS BUT THIS IS THE FIX.

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WHILE IN MOTION, ENGINE STARTS VIBRATING AND THE CHECK ENGINE LIGHT COMES UP. TOOK IT TO THE MECHANIC AND ITS A BROKEN PISTON. THIS IS THE THIRD TIME THIS IS HAPPENING ON THE SAME ENGINE

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I AM IN AN MBFOURM AND I AM STARTING TO HEAR OF ENGINE FAILURE AT AN EARLY AGE. I HAVE NOT EXPERIENCED THIS, YET. BUT, FROM WHAT I AM READING IN THE FORUMS, A LOT OF PEOPLE WITH THE SAME MODEL ENGINE I HAVE IN MY 2017 MERCEDES E300 ARE HAVING ISSUES WHERE THE PISTON CRACKS AND THEY NEED A NEW ENGINE. MERCEDES ISN'T PAYING FOR ENGINE REPLACEMENTS AND IT IS ALL OUT OF POCKET COST. I AM WORRIED THAT ONCE MY WARRANTY IS OVER AND MY ENGINE BLOWS BECAUSE OF MERCEDES DESIGNS FLAW, I WILL END UP SPENDING 9-10K FOR A NEW ENGINE BECAUSE OF A DESIGN FLAW. HERE IS THE LINK TO THE FORUM: HTTPS://MBWORLD.ORG/FORUMS/E-CLASS-W213/798120-2018-MERCEDES-W213-E300-NEEDS-NEW-ENGINE-23K-MILES.HTML HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/731642-W205-C300-STAY-AWAY-PISTON-CRACKED-65-K-MILES.HTML

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THIS IS A COMPLAINT ABOUT THE LACK OF RESPONSE BY MERCEDES BENZ IN REPLACING THE DEFECTIVE TAKATA PASSENGER AIRBAG. MY UNDERSTANDING IS THAT MERCEDES BENZ HAS ADDRESSED ONLY 35% OF RECALLED MODELS AS OPPOSED TO HONDA WHO HAS ALREADY RESPONDED TO 85% OF THE RECALLED MODELS, REPLACING THE DEFECTIVE AIRBAGS IN QUESTION. I CALLED THE DAYTONA MERCEDES BENZ DEALER WHEN I RECEIVED THE RECALL NOTICE IN JANUARY 2019 REQUESTING THAT THE DEFECTIVE PASSENGER AIRBAG BE REPLACED. THEY REPLIED THAT THE PART WAS NOT AVAILABLE AND WOULD NOTIFY ME WHEN IT WOULD BE AVAILABLE. AS OF TWO DAYS AGO, OCTOBER 14, 2020 I HAD NOT HEARD FROM THE DEALER OR FROM MERCEDES BENZ. SINCE THEN I HAVE FOUND DOCUMENTATION AS TO THE DANGER OF THIS AIRBAG AND HOW IT HAS KILLED OR INJURED HUNDREDS OF PEOPLE. ARE WE EXPECTED TO DRIVE THIS CAR UNDER THESE CONDITIONS? DOES MERCEDES BENZ GIVE A HOOT ABOUT ITS CUSTOMERS? I AM NOT DRIVING MY CAR BECAUSE IT DOESN'T TAKE MUCH FOR THESE AIRBAGS TO DEPLOY. THE CAR HAS BEEN SITTING IN MY GARAGE EVEN THOUGH I AM PAYING TAXES AND INSURANCE ON IT. I AM 79 YEARS OLD LIVING ON A SMALL PENSION AND DO NOT THINK I WILL BE ABLE TO SELL THIS CAR WITH THIS RECALL PENDING. YESTERDAY I CALLED MERCEDES BENZ CUSTOMER SERVICE AND THEY REPLIED THAT THE PART WILL BE AVAILABLE IN NOVEMBER 2020. I AM FILING THIS CLAIM WITH NHTSA TO NOTIFY YOU THAT I AM ONE OF THE AFFECTED CUSTOMERS AND WILL BE NOTIFYING YOU AGAIN WHETHER OR NOT THE PART IS REPLACED IN NOVEMBER. FOLLOW THROUGH.

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ON SUNDAY 9/13 DRIVING AT 55 MPH ON THE HIGHWAY I HEARD WHAT SOUNDED LIKE A GUNSHOT AND THEN GLASS JUST FELL ON ME FROM EVERYWHERE CAUSING ME TO SWERVE ALL OVER THE ROAD AND I THOUGHT IT HAD TO BE SOMETHING I FELL OFF THE 18 WHEELER TRACTOR TRAILER NEAR ME AND I CHASED HIM DOWN AND HE ALMOST RAN ME OFF THE ROAD AND KILLED ME WE GOT INTO AN ALTERCATION ONLY TO FIND OUT IS A DEFECT FROM MERCEDES. IF SOMEONE COULD PLEASE CALL ME [XXX]OR EMAIL ME AT [XXX]. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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AT AROUND 2.15 PM CST, I WAS DRIVING MY MERCEDES WESTBOUND ON I-694 TOWARDS MINNEAPOLIS AT ROUGHLY 70 MPH WHEN SUDDENLY MY E300 STALLED AND BY THE TIME I COULD FIGURE WHAT WAS WRONG, I LOST ALL POWER IN THE STEERING WHEEL. THE MERCEDES BRAKE ASSIST TRIGGERED A HARD BRAKE AND MY CAR STOPPED IN THE MIDDLE LANE ON THE FREEWAY. THE CAR BEHIND ME NEARLY MISSED ME AND AT THIS POINT EVERY LIGHT IN THE DASHBOARD LIT UP (I HAVE ATTACHED THE PICTURE BELOW). I TRIED HITTING ON THE IGNITION MULTIPLE TIMES BUT GOT NO RESPONSE. AT THIS POINT, I DECIDED NOT TO SIT IN THE CAR SINCE IT WAS TOO DANGEROUS WITH FAST ONCOMING TRAFFIC AND IT WAS ONLY GOING TO BE A MATTER OF TIME THAT SOMEONE WOULD REAR END ME. I STEPPED OUT OF MY CAR AND WHILE MULTIPLE CARS WERE APPROACHING ME AT HIGH SPEED FROM BOTH LEFT AND RIGHT LANES I FOUND A VERY SMALL WINDOW OF TIME (2-3 SECONDS) TO SPRINT FROM THE MIDDLE LANE OF I-694 TO THE SHOULDER. MY WORRY WAS STILL FAR FROM OVER AS MY CAR WAS STILL SITTING IN MIDDLE OF THE INTERSTATE AND NOW I WAS CONCERNED ABOUT THE SAFETY OF OTHER FOLKS WHO WERE TRAVELING IN MY DIRECTION. I SAW 12 TO 15 CARS ALMOST REAR END MY CAR. WHILE THIS WAS HAPPENING, I REALIZED MY PHONE WAS DEAD AND I WAS UNABLE TO CALL 911. I CONTINUALLY WAVED AT THE ONCOMING TRAFFIC TO ALERT THEM OF MY CAR AND REQUESTED THEM TO CALL 911. ABOUT 7 TO 9 MINUTES LATER, THE STATE HIGHWAY PATROL SHOWED UP AND BLOCKED TRAFFIC TO ASSIST ME WITH MOVING MY CAR TO THE SHOULDER. THESE 7 TO 9 MINUTES WERE THE MOST TRAUMATIC I HAVE EVER SEEN IN MY LIFE. I FELT HELPLESS, ANXIOUS, AND EXTREMELY STRESSED OUT.

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ON SEPT. 10, 2020 WHILE DRIVING ON THE WESTBOUND LONG ISLAND EXPRESSWAY, NEAR EXIT 19,IN AN AFTERNOON RAINSTORM, MY 3 YEAR OLD MB E300 WAS FLOODED THROUGH THE REAR VIEW MIRROR MOUNT AND THE COLUMN ON THE DRIVERS' SIDE, SEPARATING THE WINDSHIELD AND DOOR. WATER CASCADED FROM THESE AREAS AND FLOODED THE FLOOR. ALL ELECTRONIC COMPONENTS ON THE FLOOR, UNDER THE FRONT SEATS, WERE SHORTED OUT. THIS BROUGHT THE CAR TO A COMPLETE AND SUDDEN STANDSTILL IN TRAFFIC ON THE HIGHWAY. THE ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT DRIVE OR MOVE, POTENTIALLY PUTTING MY LIFE IN JEOPARDY. THE SHIFT LEVER WOULD NOT PUT THE CAR INTO DRIVE, REVERSE OR NEUTRAL. THE CAR NEEDED A TOW ON A DOLLY OFF THE HIGHWAY AND IT CONTINUED TO RUN FOR HOURS. THE WINDSHIELD WIPERS WOULD NOT TURN OFF AND THE WINDOWS COULD NOT BE SHUT. JUST ABOUT EVERY WARNING LIGHT IN EXISTENCE WAS ON IN THE DASHBOARD. THE ENGINE WAS FINALLY SHUT DOWN, AFTER OVER 4 HOURS, WHEN THE CAR ARRIVED AT RALLYE MERCEDES BENZ IN ROSLYN, NY. THIS SUDDEN STOP, IN A RUNNING CAR, ON A LIMITED ACCESS HIGHWAY COULD OF BEEN DEADLY. THE CAR HAD RECENTLY BEEN SERVICED AT RALLYE MOTORS.

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I WAS DRIVING DOWN THE ROAD AND MY POWER STEERING WENT OUT. I GOT A MESSAGE STATING "STEERING MALFUNCTION INCREASED PHYSICAL EFFORT SEE OWNER'S MANUAL". THE VEHICLE HAS 16,XXX MILES ON IT.

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NO PARTS AVAILABLE FOR RECALL

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SALES STAFF TOLD ME THAT AIRBAG, LIGHT AND PAINT ISSUE WAS FIXED. AFTER COMPLETING THE DEAL, THE STORIES BEGAN. I TRIED TO RETURN THE CAR TO NO AVAIL. THE SALESMAN TOLD ME THE AIRBAG RECALL WAS OF NO HARM. LATER I READ THE INFORMATION ON YOUR WEBSITE THAT THIS RECALL OF THE AIRBAG COULD CAUSE HARM AND DEATH. NOTHING HAS HAPPENED HOWEVER I AM AFRAID TO DRIVE IT OR TO HAVE A PASSENGER IN THE CAR

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CAR SHIMMERING ABOVE 5/60 MPH. AFTER MANY VISITS I WAS CHARGED $839.39 TO REPLACE THE ROTORS. CONTACTED MB CUSTOMER SERVICE AND THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME BUT TO DOCUMENT MY ISSUE. MB FACTORY WOULD NEED TO ISSUE A RECALL.I EXPLAINED THAT THERE A A LOT OF OTHER CUSTOMERS AROUND THE WORLD ON A MB FORUM AND THEY SAIT THEY WOULD NEED TO REPORT THE ISSUE AS WELL PROBLEM PERSIST AND I WAS TOLD IT WAS THE TIRES I PURCHASED FROM COSTCO. RETURNED THE TIRES TO COSTCO AND PURCHASED 4 NEW TIRES ON 12/30/19 AND ISSUE STILL PERSIST

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TL* THE CONTACT OWNS A 2017 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY 10606) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

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I PURCHASED THIS VEHICLE IN JANUARY 2020. AT FIRST, THE FUEL FILLER DOOR WOULD NOT STAY CLOSED ONCE I OPENED IT TO PUMP GAS. EVERY TIME I WOULD CLOSE IT, IT WOULD POP BACK OPEN. I WOULD HAVE TO CLOSE IT ABOUT 10 TIMES BEFORE IT WOULD STAY CLOSED. THEN, I WENT TO PUMP GAS AND THE FUEL FILLER DOOR WOULD NOT OPEN ALTHOUGH THE VEHICLE WAS UNLOCKED. PEOPLE EXPECT BETTER QUALITY FROM SUCH AN EXPENSIVE BRAND. MERCEDES BENZ NEEDS TO ADDRESS THIS WIDESPREAD ISSUE WITH THE FUEL FILLER DOOR.

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WHEN STARTING THE CAR, IN THE FIRST 20 MINUETS THE CAR HAS A VERY STRONG FUEL ODOR IN THE CABIN CAUSING DIFFICULTY BREATHING AND EYE IRRITATION, I NEED TO LEAVE THE CAR RUNNING FOR 20 MINUTES WITH THE WINDOWS OPEN BEFORE I CAN GET IN AND DRIVE, I WENT TO THE DEALER AND WAS DISMISSED AS IF EVERYTHING IS GOOD, I DON'T KNOW WHAT TO DO NEXT.

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I AM WAITING TO BUY THIS CAR BUT DO NOT WANT TO BUY UNTIL THE AIRBAGS ARE FIXED. THE CAR HAS REMAINED ON RECALL OF AIRBAGS SINCE JAN. 2019.

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I STOPPED FOR A RED LIGHT, I SAW A POP UP ON THE DASHBOARD THAT READ 'BRAKE ASSIST DISENGAGED'. AT THAT POINT THE CAR SHUT ITSELF OFF. I TRIED TO RESTART WITH NO SUCCESS, IT WOULDN'T EVEN TRY TO TURN OVER. AFTER SITTING IN TRAFFIC FOR ABOUT THREE MINUTES UNABLE TO RESTART THE CAR, I JUST KEPT HITTING THE START / STOP BUTTON AND IT FINALLY TURNED OVER AND STARTED. I REPORTED THIS INCIDENT TO THE DEALERSHIP AND WAS TOLD THEY WOULD WORK ON THE CAR IF IT HAPPENED AGAIN! IF IT HAPPENS AGAIN IT COULD RESULT IN A MUCH WORSE OUTCOME. I WAS DEAD IN TOWN TRAFFIC, HEADING STRAIGHT THRU A RED LIGHT AFTER A COMPLETE STOP.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES SPONTANEOUSLY ENGAGED, THE VEHICLE STOPPED, AND THE EMERGENCY BRAKE INDICATOR ILLUMINATED AND BEEPED. THE VEHICLE WAS TAKEN TO LOKEY MOTOR COMPANY (19820 US HWY 19 N, CLEARWATER, FL 33764, (727) 362-6657) WHERE IT WAS DIAGNOSED THAT THE RADAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

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WHEN APPLYING GAS AFTER BRAKING, THE CAR HAS AN INTERMITTENT STUTTER. THE CAR WAS RECALLED FOR A TRANSMISSION ISSUE AND AFTER THE RECALL WAS PERFORMED, THE PROBLEM APPEARED. LOCAL DEALER CALLS IT NORMAL

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CAR CAUGHT FIRE SPONTANEOUSLY WHILE PARKED. A TOTAL LOSS.

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