What 165 owners told NHTSA about the 2017 Mercedes-benz E-class Cabrio

2017 Mercedes Benz E300 38k miles Parking brake malfunction. Replaced rear two Electric parking brake module /actuator. Still have the same problem. Mercedes Benz are claiming it to be ABS module.

NHTSA ODI 11483838

I've owned this vehicle for a few years and don't use it that often. I purchased it as a certified so I thought everything had been checked out. However, not too long ago i took my wife and my son who was home from college out to dinner. When we left and started back to the car, my son was ahead of us and didn't think when he lifted the door handle. The alarm came on and I was still quite some distance from the car. That didn't seem right so when we got home, I walked quite a distance from the locked car and had him try it again. Again the door came open when he lifted the handle and the alarm came on. After resetting it, I locked it again and this time had him try all handles. They all locked except the rear (passenger) door on the driver's side. That convinced me that something was wrong. I took it to the dealer, the same place I purchased it from three years ago and they said the door lock was bad and it would cost me $800 to fix it. I thought that was a little steep and told them it was probably like that when i got it. That didn't mean anything to them. I am thinking of trading the car so I don't want to spend more money on it so I told them to hold off. I was searching for that problem on the Internet and I ran across a recall notice that identifies that same problem on the same door in a number of other model Mercedes, and I thought, that seems like a coincidence. What are the chances of that? The same manufacturer, the same year, the same problem on the same door. Only the model is different. Can someone check to see if there were any problems recorded for the E300 on bulletin 17V816000? It was on Mercedes recall 2018010009 I have not checked to see if the door locks when the doors auto lock above 10 mph because I didn't want a chance for an accident.

NHTSA ODI 11483373

The sunroof is leaking when it rains on the front upper left side by the driver. My safety is act risk because of the water coming in the car distracting me from driving and not sure if the water is damaging the electrical system in my car.

NHTSA ODI 11481084

Piston 1 failed at 40,00 miles.

NHTSA ODI 11470927

The door will not stay open on hills and makes a loud clicking noise

NHTSA ODI 11467065

The contact owns a 2017 Mercedes-Benz E300. The contact stated that while attempting to reverse to another gear, the gear shifter seized. The contact stated that after turning off and restarting the vehicle several times the gear shifter operated as needed. There was no warning light illuminated. The contact stated that the failure persisted. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the failure was related to NHTSA Campaign Number: 17V078000 (Power Train). The contact was advised by the mechanic to take the vehicle to an authorized dealer. The contact had not taken the vehicle to a dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 74,000.

NHTSA ODI 11465058

The contact owned a 2017 Mercedes-Benz E300W. The contact stated while driving approximately 35 MPH he was side swiped on the drivers side door by another vehicle causing his vehicle to jump the curb. The contact stated he had a brake malfunction and had to depress the brake pedal to the floorboard. The contact had to steer the vehicle into a fence in order to come to a stop. The contact stated no warning light was illuminated. The police were called and filed a police report. The contact had the vehicle towed to a collision center. The vehicle was not diagnosed or repaired. The contact's insurance company declared the vehicle a total loss. The contact suffered injuries to his back, both knees and his head from hitting the steering wheel, but did not seek medical attention until later. The airbags did not deploy. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.

NHTSA ODI 11455566

Fuel leak make gas smell goes inside cabin

NHTSA ODI 11454225

Suddenly , the trunk stopped closing completely. Noted a significant gap in the trunk to the quarter panel due to the pull down function / soft close not working. Trunk is now slightly open, which could be an issue with water ingress with many electrical components in the trunk compartment.

NHTSA ODI 11451429

The contact owns a 2017 Mercedes-Benz E300. The contact stated that while driving approximately 60-65 MPH, the steering wheel lost power steering function. The warning message “Steering Malfunction” was illuminated. The vehicle was able to continue to drive by forcefully steering the steering wheel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. The contact stated that the failure reoccurred while driving and was increasingly intense while making turns. The vehicle was taken back to the dealer where it was diagnosed that there was oil on the engine harness and the oil had been going to the electric steering rack. The dealer informed the contact that the engine wiring harness needed to be replaced. The contact referenced NHTSA Campaign Number: 17V714000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000. Engine harness( found oil in harness going to M.E. and electric steering rack) after starting car- can hear a clicking noise inside of engine bay.

NHTSA ODI 11451221

The contact owns a 2017 Mercedes-Benz AMG E43. The contact stated that while operating the vehicle, the TPMS detected that the air in the driver’s side front tire was low. After adding air to the tire, the warning light later reappeared. The cause of the failure was not yet determined. The contact indicated that previously three of the four rims had been replaced or repaired, due to cracks developing on the rims, causing the tires to become deflated. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 10,782.

NHTSA ODI 11449942

There are three main issues: As the weather got cold here in NJ, whenever the car is started in the morning, there is a strong fuel smell inside the cabin. Also there is a lot of fumes that smell gasoline. I think it is safety issue. The auto braking does not seem to operate right. I do not see any error message, but it had never tried to avoid a collision when I have tried other cars that would have normally applied the brakes in those situations. The garage door opening function does not work as soon as the ignition is turned off. This is an electrical issue in my view.

NHTSA ODI 11446899

The contact owned a 2017 Mercedes-Benz E300W. The contact stated while driving approximately 55mph when the contact heard a loud noise coming from the vehicle causing him to lose control of the vehicle and crash into another vehicle. The contact stated the crash avoidance system had failed to activate. The contact stated no warning lights were illuminated. The contact sustained arm bruises but did not seek medical treatment. The other vehicle contained 2 people but the contact does not know what injuries they had sustained. The vehicle was towed to a tow lot and a police report was filed. The vehicle was destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 47,000.

NHTSA ODI 11445315

There is a smell of gas inside the cabin coming from the vents

NHTSA ODI 11441692

Vehicle emits a strong odor of gasoline when cold. It was mainly noticeable on the outside of the car at first, but now when I turn on the air inside the car (not on AC mode), I started smelling the odor of gas in the cabin. I have taken the car for possible repairs, but am told on two separate occasions by an independent service center that the odor can not be duplicated. There are recalls for the same issue on different models, but as of yet, not on this particular year model. I have notice that when the car sit overnight and when I open any door, trunk or push the lock button on the car's remote, a few seconds later, it starts emitting the smell of gasoline. The car is always parked overnight inside my garage, hence the smell is very strong.

NHTSA ODI 11438807

Vehicle instrument cluster has gone completely off while driving, will not display. Everything else in car works fine. Fuses are not blown. Shows recall in 2017 for this make and model but VIN does not show as any active recalls related to this for this vehicle.

NHTSA ODI 11434484

I was driving down the interstate when the panoramic sunroof suddenly shattered. Luckily my shade was closed but it is leaving me with a costly repair bill. I was not driving near any other vehicles, had not gone under an overpass, nor did a rock hit my roof. How could this happen and how can this be resolved? Who do I contact?

NHTSA ODI 11433484

The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving 40 MPH, the vehicle independently came to an abrupt stop with a beeping sound coming from the vehicle. The contact also stated that an unknown red light began to flash when the failure occurred. The contact stated that there were no vehicles or objects around the vehicle at the time of the failure. After experiencing the failure, the vehicle quickly resumed normal operation. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be diagnosed or repaired for the failure. The failure mileage was approximately 32,000.

NHTSA ODI 11430340

The contact owns a 2017 Mercedes-Benz E300. The contact stated that while starting and driving the vehicle, the instrument cluster was blank. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The contact stated that the failure was like NHTSA Campaign Number: 17V245000 (Electrical System). The approximate failure mileage was 70,000.

NHTSA ODI 11429325

The contact owns a 2017 Mercedes-Benz E550. The contact received notification of NHTSA campaign number 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11422919

There was a fuel smell in the cabin of the car. Gar is parked in an enclosed garage. There was a major risk of fire to the car and the house. There were no warning signs! Problem has been confirmed and repaired at owners expense.

NHTSA ODI 11420091

It appears according to the technician that the entire fuel system has shorted out at once while I was driving down the road and my car died at once while nearly causing a wreck while losing all power steering and control.

NHTSA ODI 11419930

The contact owns a 2017 Mercedes-Benz E300. The contact stated while attempting to move the gear shifter from neutral to reverse or to drive, the gear shifter failed to move. The gear shifter returned to the neutral position. The vehicle was taken to an independent mechanic who stated that the power train control module needed to be replaced. The vehicle was not repaired. The dealer was contacted and the contact was informed that the failure was related to NHTSA Campaign Number: 17V078000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 97,000.

NHTSA ODI 11418800

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11404869

IN OUR MERCEDES THE HVAC SYSTEM HAS A DEFECT WHERE IT DOESN'T PROPERLY VENTILATE & GROWS MOLD THAT SMELLS UP THE CAR. THERE HAS BEEN A CLASS ACTION LAWSUIT ABOUT THIS EXACT PROBLEM AND IN THE LAWSUIT THEY STATE THAT NO AMOUNT OF REPAIRS CAN FIX IT. WE HAVE TAKEN OUR CAR TO THE MERCEDES DEALERSHIP COUNTLESS TIMES, THEY SAID THEY FIXED IT. WE WERE SENT HOME WITH A CAR THAT HAD SOMETHING SPRAYED IN THE VENTS & SMELLED HORRIBLE & GAVE ME A HORRIBLE HEADACHE THE WHOLE DRIVE HOME. THEN THE MOLD SMELL CAME BACK A FEW DAYS LATER ANY WAY. FOR ALMOST A FULL YEAR THEY HAVE BEEN AVOIDING US, THE CAR IS A LEASE & WE JUST WANT A CAR THAT ACTUALLY WORKS PROPERLY & DOESN'T CAUSE HEALTH PROBLEMS WITH THE MOLDY SMELL. THEY WON'T TAKE THE CAR BACK AND TRADE IT IN FOR SOMETHING THAT DOESN'T HAVE ALL OF THESE PROBLEMS. WE HAVE HAD TO TAKE IT IN FOR MULTIPLE REPAIRS AND THEY EVEN REPLACED THE FULL ENGINE BECAUSE OF SOME SYSTEM FAILURE IT HAD. THEY WON'T CALL US BACK WHEN THEY SAY WILL, WE HAVE SPOKEN TO MANAGERS, WE EVEN HAD CORPORATE INVOLVED TRYING TO GET THEM TO CALL US BACK & THEY EVEN GAVE US A $2,000 CREDIT FOR THE TROUBLES BUT IT DOESN'T MATTER BECAUSE MERCEDES BENZ OF PLANO WON'T TAKE IT BACK. THEY WANT US STUCK WITH THIS CAR BECAUSE THEY DON'T WANT TO BE STUCK WITH IT. PLEASE HELP, WE HAVE SUBMITTED COMPLAINTS TO THE ATTORNEY GENERAL OF TEXAS & STILL NOTHING HELPS US. PLEASE HELP US, THIS IS A FAULTY VEHICLE AND THEY WON'T FIX IT OR GIVE US A PROPERLY WORKING VEHICLE. PLEASE HELP! THEY WON'T LISTEN TO ANY OF US.

NHTSA ODI 11404067