What 251 owners told NHTSA about the 2017 Mercedes-benz C-class Phev

The contact owns a 2017 Mercedes Benz C300. The contact stated that while making a left turn at 40 MPH, another vehicle crashed into the front passenger side of the vehicle. The air bags did not deploy upon impact and the seat belt also failed to restrain the contact during the crash. Due to both failures, the contact's head and chest hit the steering wheel. The contact was taken to the hospital by ambulance and given an X-ray exam. The contact was treated for lacerations to the forehead and suffered pain to the head, neck, back, and chest. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was initially towed to an independent mechanic and later back to the contact's home where it remained in the contact's possession. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11588668

I HIT A BEAR IN MONTANA IN MY 2017 MERCEDES C300 AT 86MPH AND DESTROYED THE FRONT OF MY CAR. THE SEATBELTS DEPLOYED AND WRENCHED US INTO OUR SEATS AND SMOKE CAME OUT OF THE FRONT AIR VENTS BUT THE AIRBAGS DID NOT GO OFF. ON THE DASH THE VEHICLES STATED THAT THE AIRBAGS IN ALL 4 ZONES IN THE CAR MALFUNCTIONED AND SERVICE IS REQUIRED. MERCEDES IS STATING THAT THE LIGHT IS FROM A SEATBELT ERROR CODE BUT THE DASH DID NOT SAY ANYTHING ABOUT SRS OR SEATBELTS. I DO NOT WANT TO PUT MY FAMILY BACK IN THE CAR AND DO NOT FEEL IT SHOULD BE REPAIRED. PLEASE SEE ATTACHED PHOTOS OF THE ERROR MESSAGES ON THE DASH. I DO NOT KNOW HOW I CAN HIT SOMETHING THAT HARD AND NOT HAVE THEM DEPLOY. MERCEDES IS DOING AN INTERNAL INVESTIGATION BUT THEY HAVE NOT GIVEN ME THE RESULTS OF THAT AND IT HAS BEEN OVER 3 WEEKS. VEHICLE WAS IN FOR A AIRBAG RECALL NOT TAKATA RELATED ON JANUARY OF 2018 AND THIS WAS SUPPOSED TO HAVE BEEN REPAIRED.

NHTSA ODI 11112163