What 251 owners told NHTSA about the 2017 Mercedes-benz C-class Phev

any action on Case 11699173 ?

NHTSA ODI 11702507

Case already called in 11699173 - Stuck Seatbelt in B Pillar of 2017 Mercedes Benz 2 door hard top coupe. Seat belt will not come out of A pillar rendering seatbelt totally inoperable This VIN comes up negative under recall 21V03200 Case filed with MBUSA 18991593 still unresolved. Dealership is claiming a 2,200 Seatbelt Assembly is needed. now warning lights. The seatbelt was " lazy " and didn't smoothly retract prior to this incident when parked, door closed, the belt retracted with a loud motorized noise and now will not retract at all from A Pillar - Please follow up with on this Case # already called in over a week ago

NHTSA ODI 11701042

The contact owns a 2017 Mercedes-Benz C300. The contact stated that upon arriving at his destination and exiting the vehicle, the driver’s side seat belt retracted and became stuck in the retracted position. As a result, the contact was unable to use the driver's side seat belt. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the seat belt assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V032000 (Seat Belts), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 67,000.

NHTSA ODI 11699173

The contact owns a 2017 Mercedes-Benz C300. The contact stated that both the front driver’s side seat belt and front passenger's side seat belt had failed to retract as needed. There was no warning light illuminated. Additionally, the contact stated that the seat belts buckles would unintendedly lodge under the seats. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 21V032000(Seat Belts); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown. 

NHTSA ODI 11666563

small to much gas inside the cab and outside and bouth seatbelt doosent work corectly

NHTSA ODI 11624452

The contact owns a 2017 Mercedes-Benz AMG C43. The contact stated that the front driver’s side seat belt failed to retract as intended. No warning light was illuminated. The vehicle was taken to a local dealer for diagnosis but was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 21V032000 (Seat Belt); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

NHTSA ODI 11607489

Part 573 Safety Recall Report 21V-032 Manufacturer Name : Mercedes-Benz USA, LLC NHTSA Recall No. : Manufacturer Recall No. : JAN 29, 2021 21V-032 NR Manufacturer Information : Manufacturer Name : Address : Mercedes-Benz USA, LLC Company phone : 1-877-496-3691 13470 International Parkway Jacksonville FL 32218 Population : Number of potentially involved : Estimated percentage with defect : Vehicle Information : Vehicle 1 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : Descriptive Information : Power Train : GAS 2-DOOR Production Dates : Mercedes-Benz MY2017-2021 C300 18,589 vehicles. The recall population was determined through production JAN 19, 2016 - JUL 17, 2020 records. I was told this was not under recall when I found it is. The seat belt won’t retract. Please advise.

NHTSA ODI 11600665

The contact owns a 2017 Mercedes-Benz C300. The contact stated that while operating the vehicle, the front driver’s and front passenger’s side seat belts malfunctioned and failed to properly retract. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 21V032000 (Seat Belts). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 48,956.

NHTSA ODI 11591521

The contact owns a 2017 Mercedes Benz C300. The contact stated that while making a left turn at 40 MPH, another vehicle crashed into the front passenger side of the vehicle. The air bags did not deploy upon impact and the seat belt also failed to restrain the contact during the crash. Due to both failures, the contact's head and chest hit the steering wheel. The contact was taken to the hospital by ambulance and given an X-ray exam. The contact was treated for lacerations to the forehead and suffered pain to the head, neck, back, and chest. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was initially towed to an independent mechanic and later back to the contact's home where it remained in the contact's possession. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11588668

The contact owns a 2017 Mercedes-Benz C300. The contact had received notification of NHTSA Campaign Number: 21V032000 (Seat Belts). The vehicle was taken to a local dealer and the recall repair was performed; however, upon retrieving the vehicle, the check engine warning light illuminated upon starting the vehicle. The vehicle was taken back to the dealer and remained in the dealer possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 34,000.

NHTSA ODI 11575740

The contact owns a 2017 Mercedes-Benz C300. The contact stated while the vehicle was parked in the driveway, the driver’s side seat belt failed to retract as designed. The contact stated that the seat belt was loose. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed, but the vehicle was not yet diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA Campaign Number: 21V032000 (Seat Belts) as a possible cause for the failure. The failure mileage was approximately 8,000.

NHTSA ODI 11552711

Both front seat belts on the driver and passenger side fail to retract. Looking up my car model I found the following: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2021 C300, 2017-2020 AMG C43, and AMG C63 vehicles. The front seat belts might not fully retract to their stowed position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection." However my vin number was not marked for the repair and the dealer refused to cover it. I ended up paying for the repair out of pocket for safety.

NHTSA ODI 11521132

The contact owns a 2017 Mercedes-Benz AMG C43. The contact stated that after the dealer performed an unknown recall repair and Honda of Newnan (391 Newnan Crossing Bypass, Newnan, GA 30265) replaced the ball joints and axles, the contact noticed that the roof panel had detached, causing the front panel to loosen, and the driver's side air bag was visible. Additionally, the front driver's side seat belt failed to retract. The dealer was made aware of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Numbers: 21V197000 (Structure) and 21V032000 (Seat Belts) however, the VIN was not included in the recalls. The failure mileage was approximately 58,237.

NHTSA ODI 11515931

The contact owns a 2017 Mercedes-Benz C300. The contact stated the seat belt retraction failed. The contact stated the seat belt got stuck between the driver's door and the vehicle and she was unable to open the vehicle, so contacted the manufacturer's roadside service for assistance. The roadside service unjammed the door. The contact was unaware of the warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 21V032000 (Seat Belts). The approximate failure mileage was 1,000.

NHTSA ODI 11478823

Issue: Front driver and passenger seat belts do not fully retract despite completed recall service. The seatbelts often "puddle" behind the seats when unbuckled, and sometimes get trapped between their seat and adjacent door. My car was recalled and serviced under Mercedes Campaign 2021020010 to fix this in October 2021. Also, the right front seatbelt was replaced in October, 2018 under Campaign 2017050023. The first paragraph of the Mercedes Recall Campaign Bulletin states, "...certain C-Class Cabriolet vehicles (A205 platform) with PRE-SAFE might not meet the requirements of FMVSS 208, S7.4.5., as the front seat belts might not fully retract to its stowed position. In this case, certain regulatory requirements under FMVSS 208 might not be fulfilled. If the seatbelt webbing does not fully retract into its stowed position, the consumer may find the operation of the seatbelt inconvenient and not wear it, increasing the risk of injury in the event of a crash." In its step 1, the bulletin states, "The seat belt strap must retract into its final position automatically. Provide manual assistance with rolling up the seat belt strap if necessary." Having to provide manual assistance to retract the seat belt does not meet the definition of "must retract into its final position automatically". Further, it does not meet the aim stated in the bulletin's first paragraph about the importance of the seat belt fully retracting. The labor time spent on campaign was only 0.10 hours (6 minutes), so nothing more than a cursory inspection was done, and not any actual service work. I spoke with my local Mercedes dealer and the Mercedes USA customer service rep. They are both Ok with manually feeding the seatbelt into its slot. This is unacceptable and does not meet FMVSS 208. Both the dealer and the Mercedes USA say I can pursue proper fix at my expense. This is a failed recall service and I should not have to pay to explore a proper remedy.

NHTSA ODI 11472915

The contact owns a 2017 Mercedes-Benz C300. The contact stated that the seat belt latch plate failed to latch securely into the buckle of the seat belt while the contact was attempting to exit the vehicle. The contact referenced NHTSA Campaign Number: 21V032000 (Seat Belts). The vehicle was taken to the dealer to be diagnosed. The contact was informed that the latch needed to be replaced. The seat belt was repaired but failed to operate as needed. The manufacturer was notified of the failure. The failure mileage was 22,000.

NHTSA ODI 11459104

The contact owns a 2017 Mercedes-Benz C300. The contact stated upon taking the front driver seat belt off she noticed, it was not fully retracting. There were no warning lights illuminated. The contact also stated that the front passenger’s side seat belt was not fully retracting. The contact stated she received notification of NHTSA Campaign Number: 21V032000 (Seat Belts). The vehicle was taken to the dealer for recall repair; however, the dealer informed the contact that the seat belts did not qualify for the recall repair because the seat belts were fully retracting. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle recall history did not show that the VIN had been included in the recall. The vehicle was not repaired. The approximate failure mileage was 2,500.

NHTSA ODI 11438495

The contact owns a 2017 Mercedes-Benz AMG C43. The contact stated that the driver’s and passenger’s side front seat belt retractors had malfunctioned, and the seat belts would not retract after unlocking. The vehicle was taken to the local dealer who performed the recall repair under the NHTSA Campaign Number: 21V032000 (Seat Belts). The contact indicated that after retrieving the vehicle, the failure was still present. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 50,000.

NHTSA ODI 11437625

The contact owns a 2017 Mercedes-Benz C43 AMG. The contact received a recall notification for NHTSA Campaign Number: 21V032000 (Seat Belts) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11429506

For the past several weeks the seat belt warning light goes on and the chime sounds intermittently while I am driving with the driver seat belt engaged. Also; while this is happening, the seat belt pretensioner repeatedly deactivates and activates. The vehicle is available for inspection at my home in Pleasant View, Utah. Can my safety be compromised if the pretensioner is not activated? Will the driver air bag function if it thinks the seat is empty? The Mercedes Dealer was no help; all the Customer Service person could tell me was there was not a Recall on my vehicle. "Just make an appointment and we will do a Diagnostic Inspection for $179." I have made an appointment with my local Mechanic on Thursday, July 29, and hope that he can fix it.

NHTSA ODI 11426152

The contact owns a 2017 Mercedes-Benz C300. The contact stated that the driver’s and passenger’s side front seat belts failed to retract completely upon release. Due to the failure, the seat belts would fall to the floor upon release from the buckle. The contact then received notification of NHTSA Campaign Number: 21V032000 (Seat Belts). The contact had taken the vehicle to the dealer and had the recall serviced however, upon return of the vehicle, the failure persisted. The contact was willing to supply the part but not the labor costs, he was informed that the retractor assembly needed to be replaced. The contact was informed that the seat belt retractors were not under recall. The contact was provided an estimate for the repair which he declined. Mercedes was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.

NHTSA ODI 11425652

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE FRONT SEAT BELT PRETENSIONER FAILED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V251000 (SEAT BELTS) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL, THE VEHICLE OWNER WAS RESPONSIBLE FOR THE COST OF THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. ## VIN PASSED ## MERCEDES-BENZ 2017 C300C4 ##

NHTSA ODI 11387036

REAR DRIVER SIDE SEAT BELT NOT LOCKING AND CAN NOT DEPRESS UNLOCKING BUTTON. DOESN'T LOCK BEFORE STARTING NOR AFTER CAR IS STARTED AND DRIVING. JUST PURCHASED CAR 4 MONTHS AGO BACK SEAT NEVER USED.*DT*JB

NHTSA ODI 11386566

I HIT A BEAR IN MONTANA IN MY 2017 MERCEDES C300 AT 86MPH AND DESTROYED THE FRONT OF MY CAR. THE SEATBELTS DEPLOYED AND WRENCHED US INTO OUR SEATS AND SMOKE CAME OUT OF THE FRONT AIR VENTS BUT THE AIRBAGS DID NOT GO OFF. ON THE DASH THE VEHICLES STATED THAT THE AIRBAGS IN ALL 4 ZONES IN THE CAR MALFUNCTIONED AND SERVICE IS REQUIRED. MERCEDES IS STATING THAT THE LIGHT IS FROM A SEATBELT ERROR CODE BUT THE DASH DID NOT SAY ANYTHING ABOUT SRS OR SEATBELTS. I DO NOT WANT TO PUT MY FAMILY BACK IN THE CAR AND DO NOT FEEL IT SHOULD BE REPAIRED. PLEASE SEE ATTACHED PHOTOS OF THE ERROR MESSAGES ON THE DASH. I DO NOT KNOW HOW I CAN HIT SOMETHING THAT HARD AND NOT HAVE THEM DEPLOY. MERCEDES IS DOING AN INTERNAL INVESTIGATION BUT THEY HAVE NOT GIVEN ME THE RESULTS OF THAT AND IT HAS BEEN OVER 3 WEEKS. VEHICLE WAS IN FOR A AIRBAG RECALL NOT TAKATA RELATED ON JANUARY OF 2018 AND THIS WAS SUPPOSED TO HAVE BEEN REPAIRED.

NHTSA ODI 11112163

TAKATA RECALL SEATBELT ISSUES WARRANTY ITEMS /ELECTRICAL NO RESPONSE FROM DEALER AFTER REPEATED EMAILS

NHTSA ODI 11053814