What 182 owners told NHTSA about the 2017 Lincoln Mkc

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the message "Overheat" was displayed and the check engine warning light was illuminated. The vehicle was taken to a nearby independent mechanic, who diagnosed that the head gasket had blown. The vehicle was then towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but did not provide any assistance because the warranty had expired. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.

NHTSA ODI 11514078

Defective seat warmer burned a hole through the driver seat and my jacket. Spoke with Lincoln dealership and customer service, both refuse to cover cost because car is no longer under warranty. I asked if they would cover the cost if I took my vehicle into the dealership to get inspected and they still refuse. If I wasn’t wearing a jacket, I could’ve suffered from burns or my seat catching fire.

NHTSA ODI 11508377

The contact owns a 2017 Lincoln MKC. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who initially replaced all four spark plugs; however, the failure persisted. The vehicle was taken back to the mechanic and the mechanic discovered that antifreeze had leaked into one of the engine cylinders. The dealer and manufacturer were notified of the failure, and the contact was informed that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 61,000. The VIN was not available.

NHTSA ODI 11501061

TSB 19-2346 ... Engine gives no warning until to late ... Then multiple warnings and alarms happen all at once ... says the car is overheating but before you have time to react (Like pulling over) the alarms clear ... engine light is only warning on ... This could cause the motor to seize or stop running loosing power steering and control ... This has been known since 2019 when TSB-19-2346 was announced which means they knew sooner ... Ford told me there is no known problem with this motor but TSB says other wise ... There is no fix to problem .. Motor replacement is it ... I purchased this car from ford Dealer 09/19/20 with 25000 miles ... I never got any notice on the car and the problems it was having ... now they want me to pay out of pocket for new motor $7000 ... we still owe $20000 on the car and its down ...

NHTSA ODI 11496745

There is a design flaw in the way coolant flows around the engine block which allows coolant to leak into cylinder 3 the result of which is the mix of coolant and motor oil damages the engine with no probability of repair. The only recourse is engine replacement. A Ford service bulletin as to this issue has been issued by Ford to its Service Departments. A design change in the motor block has supposedly corrected the problem. It affects all Ecoboost 2.0 4 cylinder engines used by Ford, but may apply to other Ford 4 cylinder engines as well. The engine in my 2017 Lincoln MKC has the problem at 77K miles. At present the car is not safe to drive as the engine could seize at any time. There are several YouTube videos on the subject showing the damage to the engine due to this problem. A copy of the service report from the local Ford dealer, Chestatee Ford, Dahlonega, GA can be provided.

NHTSA ODI 11494594

Lug nuts need to be replaced due to swelling

NHTSA ODI 11485599

This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.

NHTSA ODI 11477138

The contact owns a 2017 Lincoln MKC. The contact stated while driving approximately 40 MPH and accelerating to switch lanes, several unknown warning lights illuminated. The contact was concerned that a major failure might occur and pulled off of the road. The contact turned the vehicle off and had the vehicle towed to a dealer. The dealer diagnosed that the vehicle had a cracked gasket and stated that coolant had leaked into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11469450

First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.

NHTSA ODI 11464630

Lug nuts are swollen. Doesn’t even have 33,000 miles on my vehicle.

NHTSA ODI 11455388

Coolant leaking into the cylinder. Had it serviced at 69.4K miles with a radiator flush and 3,000 miles later the warranty has expired and we have coolant in the cylinder. The fix is an engine replacement, $11K. There is a technical bulletin out so they this is a common problem, however they seem to let the issue go without notification in hopes the warranty's expire.

NHTSA ODI 11448106

I had my MKC at the dealership to get an oil change and check for an issue with electrical. They were checking the car and they had to replace all 20 lugnuts because they swelled. I think it's absolutely ridiculous that even the dealers say they have problems with those lug nuts and ford/Lincoln refuses to pay for it! I called who refused to pay for them

NHTSA ODI 11436775

When I started my car is was idling low and engine light came on

NHTSA ODI 11436225

Now on my 3rd Battery in 3 months. A section in front of the battery gets very hot. It's a section with a lot of thick wires coming together. Most of the time my car will not start, I just have to keep moving wires until I get a connected for the car to start. I expecting the car to start a fire or a battery explosion pretty soon. l researched 2017 Lincoln MKC's and it seems this is a car with a lot of electrical problems. There needs to be some type of recall to redo the battery connections before someone gets hurt. I will print this notice in case of a battery or electrical issue arrives in a casualty so I can sue that this has been reported. Thanks

NHTSA ODI 11421544

I purchased my vehicle from Randy Wise Hyundai formly Randy wise Lincoln Auto Mall here in Flint MI on 4350 Lennon Rd 48507 on June 8 2020 is the date i purchased it i only had it for 8 months i am still paying a car note and car insurance on it i am spending countless of money on it i have to pay 7245.00 on a brand new engine as i speak luckily Lincoln Motor co in Dearborn MI is going half i just want to know if i can get refunded my money and the dealership knew of this problem and still was selling these types of vehicle even the service manager informed me that this is common for these types of vehicles to have these issues why still sell them to the consumers this has caused me a lot of hardship , Darrell Chisolm Jr.

NHTSA ODI 11418109

TL* THE CONTACT OWNS A 2017 LINCOLN MKC. THE CONTACT STATED WHILE DRIVING AT 40 MPH ON A MAIN ROAD, A VEHICLE ON THE PASSENGER SIDE CUT HER OFF TURNING INTO HER LANE. AS A RESULT, THE VEHICLE REAR ENDED ANOTHER VEHICLE ON THE MAIN ROAD. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THE CONTACT SUSTAINED BONE BRUISES IN HER STERNUM AND DISPLACED RIBS. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 63,000. *DT*DT

NHTSA ODI 11399135

I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.

NHTSA ODI 11354356

THE TRANSMISSION ON MY 2017 MKC DEVELOPED A SLIPPING ISSUE AT AROUND 81000 MILES. THIS OCCURRED FIRST IN THE RANGE OF 25-35 MPH. NOW IT SEEMS TO HAVE BROADENED. HAD THE CAR INSPECTED BY SANDERSON LINCOLN IN PHOENIX, AZ. THEIR INITIAL DETERMINATION WAS A NEW TRANSMISSION OR A REBUILD. COST IS EXCESSIVE. DEALER AND MANUFACTURER NOT WILLING TO REALLY HELP.

NHTSA ODI 11291738

2017 LINCOLN MKC. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED WHILE COMING TO A STOP THE VEHICLE ACCELERATED OVER A CEMENT BLOCK, INTO A SMALL SIGN, AND OVER A SIDEWALK. THE DEALER WAS MADE AWARE OF THE FAILURE BUT, COULD NOT DUPLICATE THE FAILURE. *JS

NHTSA ODI 11234413

WHILE DRIVING THE VEHICLE WILL SUDDENLY ACCELERATE UNEXPECTEDLY AND ON MORE THAN ONE OCCASIONS I ALMOST CRASHED INTO THE VEHICLE IN FRONT OF ME. TOOK THE CAR TO MY MECHANIC AND HE STATED THAT THIS IS A KNOW PROBLEM WITH THIS ENGINE AND LINCOLN IS REPLACING THE ENGINE BUT I CHECKED WITH LINCOLN THEY SAID THERE ARE NO SAFETY RECALLS.... **

NHTSA ODI 11234059

THE ENGINE LIGHT CAME ON AND THEN THE VEHICLE STARTED TO LOSE POWER

NHTSA ODI 11180551

I STARTED THE VEHICLE, THE SYNC SYSTEM WENT THROUGH A RESTART, KILLING THE ENGINE AND TURNING OFF THE DASHBOARD PANELS. IT HAD HAPPENED BEFORE ON A LEVEL SURFACE, BUT THIS TIME I WAS ON A 10-15% GRADE. I STOPPED AGAIN, TURNED THE VEHICLE OFF AND RETURNED ABOUT 15 MINUTES LATER. I WAS ON A SLIGHT HILL, WITH THE ELEVATION LOWER IN FRONT OF THE VEHICLE. I STARTED THE CAR AND STEPPED COMPLETELY OUT WITHIN 10-15 SECONDS. I STEPPED OUTSIDE THE VEHICLE, WHICH HAD BEEN RUNNING FOR 10-15 SECONDS. THE HATCH WAS OPEN AND TWO FRIENDS BEHIND COULD CLEARLY SEE THROUGH THE VEHICLE, TO KNOW THAT I DIDN'T TOUCH THE PUSH BUTTON TRANSMISSION. THE VEHICLE STARTED ROLLING DOWN THE HILL. I JUMPED IN, BUT THE BRAKES DIDN'T WORK AND THE INSTRUMENT PANEL WAS DARK. IT STOPPED ROLLING WHEN IT COLLIDED AGAINST A PARKED TRUCK APPROXIMATELY 50 FEET IN FRONT. THE ENGINE WAS OFF WHEN IT STOPPED. I THINK THE RECYCLE OF THE SYNC SYSTEM CAUSED AN INTERMITTENT MALFUNCTION OF THE ELECTRICAL SYSTEM, CAUSING THE BRAKES, STEERING AND PUSHBUTTON TRANSMISSION TO BECOME NON-OPERABLE. THIS RESULTED IN DAMAGE OF $8568 TO MY MKC AND OF $1512 TO THE PARKED TRUCK. SINCE THIS IS AN INTERMITTENT INCIDENT, IT CAN'T BE REPLICATED AT A DEALER EVEN IF IT HAPPENED, IT WOULD BE ON A LEVEL SURFACE AND WOULD NOT ROLL. I HAVE DRIVEN THE VEHICLE FOR AN ADDITIONAL 7 MONTHS AND 8,819 MILES. THE CURRENT MILEAGE IS 27,474. DURING THAT TIME, THE VEHICLE HAS STARTED AND THEN GONE THROUGH AN ELECTRICAL RECYCLE WHICH CAUSED THE ENGINE TO TURN OFF AT LEAST 5 TIMES. TWO OF THOSE TIMES WERE ON A FLAT SURFACE. I RAN OVER A COONCRETE CURB A MONTH AGO. TONIGHT IT HAPPENED IN MY DRIVEWAY & RAN UP ONTO MY FRONT PORCH, WHICH HAS A STEP UP OF ABOUT 6 INCHES. I CALLED LINCOLN CONCIERGE TO REPORT THE 2ND INCIDENT. THEY TOLD ME THAT THEY COULD DO NOTHING UNTIL THE PROBLEM WAS RECREATED IN A GARAGE - OR IT KILLS OR INJURES SOMEONE.

NHTSA ODI 11175125

FIRST NOTICED THE PROBLEM WHEN I HAD NO HEAT BLOWING FROM MY HEATER, (CAR WAS NOT OVERHEATING OR ANYTHING), I CHECKED MY ANTIFREEZE AND IT WAS LOW SO I ADDED IT AND I HAD HEAT IN MY CAR AGAIN. FOUR DAYS LATER, I HAD THE SAME THING HAPPEN, NO ANTIFREEZE (AND AGAIN NOTHING SHOWING MY CAR OVERHEATING), ADDED ANTIFREEZE AND HAD HEAT AGAIN. PARKED MY CAR ON A CEMENT DRIVEWAY AND OBSERVED NO ANTIFREEZE LEAKING, BUT THERE WAS A VERY STRONG AND HORRIBLE SMELL OF ANTIFREEZE BURNING COMING FROM MY EXHAUST ALSO, THINK WHITE SMOKE COMING FROM THE EXHAUST. CAR IS NOW WAITING AT THE FORD DEALER TO FIND OUT WHAT IS WRONG. CAR ONLY HAS 49,852 MILES ON IT.

NHTSA ODI 11161433

CAR WAS IN DRIVEWAY. AUTO STOP FEATURE WAS ON. FOOT WAS ON BRAKE, ENGINE STOPPED IDLING. AS I LIFTED MY FOOT OFF THE BRAKE, THE ENGINE RESTARTED AND THE A/C COMPRESSOR ENGAGED AT THE SAME TIME. THE CAR LUNGED FORWARD AND HIT A BRICK COLUMN CAUSING OVER $2000 IN DAMAGE.CAR WAS SERVICED AT DEALER FOR THIS PROBLEM. I WAS TOLD THERE IS NO RECALL FOR THIS PROBLEM AND THE CAR DID NOT "THROW ANY CODES". PROBLEM COULD NOT BE REPLICATED. NOTHING WAS DONE TO THE CAR BY THE DEALER FOR THIS PROBLEM.

NHTSA ODI 11156711

5/1/18: SERVICE WHEEL ALIGNMENT AND BALANCE. NOTED THAT ALL 4 WHEELS WERE BENT 11,677 MILES 1 YEAR OLD. 5/6/18 ON TRIP THROUGH CANADA HAD 2 PARELLI CINTURATO P7 TIRES WITH BUBBLES IN THE SIDE WALL REPLACED! 12,113 MILES 5/7/18 IN ROCHESTER NY HAD FLAT TIRE HAD WHEEL REPLACED! 12,236 MILES TIRE/WHEEL COMBO IS UNSAFE AND WERE TOLD BY BOTH DEALERS THAT SERVICED THE TIRES/WHEELS (FORD/ LINCOLN DEALERS) "YOUR LUCKY THESE DIDN'T BLOW WHEN YOU WERE ON THE HIGHWAY" NO ACCOMIDATION FROM LINCOLN. BELIEVE THAT TIRES/WHEELS SHOULD BE REPLACED OR LEASE WAIVED AND ALLOWED TO GET INTO A NEW MODEL WITHOUT PENALTY.

NHTSA ODI 11098021