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What 325 owners told NHTSA about the 2017 Jeep Grand Cherokee Srt

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (325)Crash / fire / injury (28)Engine (85)Electrical system (79)Transmission & drivetrain (74)Fuel system (28)Brakes (26)Speed control (19)Seats (17)Steering (17)Airbags (14)Lights (13)

26 of 325 complaints match · Brakes · clear filters · page 2 of 2

Mar 6, 2017Brakes

18 DAYS AFTER PURCHASING MY GRAND CHEROKEE THE CAR SUDDENLY FELT LIKE IT WAS DRAGGING SOMETHING AND HAVING A DIFFICULT TIME MOVING. IT FELT LIKE THE EMERGENCY BRAKE WAS ON, BUT THE WAS NOT LIGHT INDICATOR. WHEN WE PULLED OVER THE WHEELS WERE RED HOT AND WHEN WE DROPPED WATER ON IT TO SEE HOW HOT IT WAS THE WATER SIZZLED. WE ENGAGED AND THEN DISENGAGED THE PARKING BRAKE JUST TO MAKE SURE IT WASN'T ON FOR SOME REASON. WE HAD THE CAR PUT ON A FLATBED AND TAKEN TO THE DEALERSHIP. A WEEK LATER THEY SAID IT WAS FIXED, WE PICKED IT UP DROVE IT THE 23 MILES HOME AND PARKED IT. THE NEXT MORNING ON THE WAY TO WORK IT DID THE SAME THING. A FLATBED CAME AND TOOK IT TO THE DEALERSHIP AGAIN. THE DEALERSHIP DROVE IT AND THEY EXPERIENCED THE SAME PROBLEM AND HAD TO HAVE A FLATBED COME PICK IT UP. WE WERE TOLD THAT THE BRAKES WERE ENGAGING WITHOUT WARNING AND IT WOULD BE FIXED. THE REPLACED EVERYTHING IN THE REAR BRAKES AND WE WAITED A MONTH FOR A MODULE TO BE INSTALLED. THE DEALERSHIP CALLED AND SAID IT WAS FIXED. AGAIN, WE PICKED UP THE CAR, DROVE THE 23 MILES HOME AND PARKED THE CAR FOR THE EVENING. THE NEXT MORNING ON THE WAY TO WORK THE BRAKES ENGAGED AGAIN AND WE HAD TO HAVE THE CAR PUT ON A FLATBED ONCE AGAIN. EVERY TIME THIS HAPPENED IT WAS ON A DIFFERENT TYPE OF ROAD, GOING DIFFERENT SPEEDS AND FOR NO PARTICULAR REASON. THERE WASN'T ANY HARD BRAKING HAPPENING TO MAKE THE BRAKES ENGAGE. IT WAS IN THE MIDDLE OF DRIVING THIS WOULD HAPPEN. IN THE 9 WEEKS OF OWNERSHIP, WE HAVE ONLY HAD POSSESSION OF THE CAR FOR 20 DAYS!!! WE ARE BEING TOLD THE CAR IS FIXED AND WE CAN COME GET THE VEHICLE. I NO LONGER FEEL SAFE IN THIS VEHICLE AND DO NOT WANT IT BACK. I'M LOOKING TO HAVE THE CAR TAKEN BACK UNDER THE RIGHTS OF THE LEMON LAW AND WILL BE INVOLVING A THIRD PARTY TO HELP MAKE THIS HAPPEN.

NHTSA ODI 10958797

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Working with the data? Download all 325 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Jeep Grand Cherokee Srt verdict →