What 325 owners told NHTSA about the 2017 Jeep Grand Cherokee Srt

Defect in transmission causing a total replacement to be needed. Jeep is aware of issue and is changing the way they’re built but not recalling.

NHTSA ODI 11697742

Unknown or uncertain about needing a recall. Recently my car has been having trouble with acceleration in the sense that either it will lag or stall out and at times will give acceleration even without me trying to depress the gas harder. It sputters like it either cannot get gas or the fuel system is faulty, it keeps throwing codes and the check engine light dings and flashes. Cruise control sometimes will not come on, theres a burnt smell and rough idles, i have noticed a deep humming sound under my feet while driving, and sometimes when shifting from park to gear it jerks really hard, going down the road it acts like it takes too long to shift. It really is very scary when it does these things, its a daily occurrence. Sometimes it drives just fine then all of a sudden will malfunction. I've only had the car not quite 2 years and they said they repaired the recalls in 2018, after I had scheduled an appointment for July 2025.

NHTSA ODI 11673957

When I was driving onto the high way my jeep just cut off and I couldn’t accelerate only steer doing 45 mph with cars behind me and I saw on the dash a message “ shift to park. And then put into Desired gear” well it was on drive D and I couldn’t put it in park until I completely stopped at this point I had a guy pull over next to me and called me jerkoff because he thought I was trying to brake check him , I explained to him what happened . Well once I did this I got moving , but it happened again latter on that day when I was almost home . I dont feel safe driving it anymore

NHTSA ODI 11666678

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission was slipping. Additionally, the contact stated that the transmission failed to shift into park(P) intermittently. The transmission warning light was illuminated. The contact turned off and restarted the vehicle. The vehicle was taken to an independent mechanic, where the transmission was replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,000.

NHTSA ODI 11652528

The PTU and transfer case have the same issue outlined in this recall “Safety Recall W47 / NHTSA 20V-343 PTU Input Spline” My vehicle misses the covered manufacture date of the this recall by 1 month but has the same problems.

NHTSA ODI 11648600

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while making a U-turn at approximately 4 MPH, there was an abnormal sound from underneath the vehicle. The contact stated that the "Service 4WD" warning light was illuminated. The contact stated that the vehicle lost motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond. The contact received help from a co-worker who checked the vehicle and informed her that the driveshaft had fractured. The contact was able to turn the vehicle off but was unable to shift the vehicle into park(P). The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the driveshaft had fractured due to a failure with the PTU in the transmission. The vehicle was not repaired. The contact stated that the driveshaft had been replaced one month prior to the failure by the same mechanic. The manufacturer was informed of the failure and informed the contact that there was a known failure under NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The failure mileage was approximately 130,000.

NHTSA ODI 11646495

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the transmission slipped and failed to shift into second and third gear. The vehicle jerked violently. On another occasion, the transmission was stuck in second gear with the check engine warning light illuminated. The contact was able to drive to the residence. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 89,500.

NHTSA ODI 11646340

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle started jerking and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact pulled into a parking lot before the vehicle shut off. Due to the failure, the vehicle was towed to a dealer and was diagnosed with transmission failure. The transmission was replaced by the dealer. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The failure mileage was approximately 125,000.

NHTSA ODI 11645499

Lost power(ability to accelerate) while jeep was still in drive. I had to switch to neutral and back to drive to regain power. This happened 2x in the past 3 weeks. Jeep felt slightly rough driving about 5 miles leading up to incidents. If this happens in certain driving conditions there is great chance for accident. Both times it happened, I had been at a stop light, then accelerated 5 to 15 miles per hour. Please recall my vehicle.

NHTSA ODI 11642112

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, several warning lights illuminated, and the vehicle lost motive power. The vehicle was restarted; however, the electronic stability control and 4WD features were inoperable. The vehicle was taken to the dealer where it was diagnosed with a possible power transfer unit failure. The contact stated that the dealer was uncertain about the diagnostic due to conflicting diagnostic codes. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 170,000.

NHTSA ODI 11638929

Transmission failed. Stuck in drive while on busy road, could not put vehicle in park or neutral and could not turn vehicle off. Drove very slowly to dealership because no one would tow without being able to turn it off and stuck in drive. Dealership did diagnostic and decided transmission needed replaced. Safety of other drivers were put at risk because car could not be taken out of drive and could not be shut off. No warning lamps, no messages prior to failure. Message came on to place vehicle in park to reset after trouble started but nothing worked at that time. Would not go into neutral or park. The emergency brake had to be used to keep car from moving forward. I recently had transmission replaced (1/24/2025) and now have a check engine light on with a code reads P1DCA Park Sensor Circuit Open

NHTSA ODI 11638957

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the transmission unexpectedly down shifted into a lower gear. The vehicle was driven to the residence. The contact who is a certified mechanic used an OBD scanner to diagnose the vehicle and retrieved a fault code for transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 90,000.

NHTSA ODI 11615687

My 2017 Jeep Grand Cherokee would not start. The power connection on the starter burned and I could smell smoke emanating from the vehicle. My jeep required a tow to a local garage to be fixed. Upon my Mechanic examining my vehicle, he discovered the engine also had a blown head gasket. To fix these issues is estimated to cost $5k - $6k. My jeep only has 82,000 miles on it.

NHTSA ODI 11586700

The rear differential keeps failing has been replaced 5 times in 3 years. When it fails it causes a lot of the safety features to disable, additionally it greatly affects the stability and handling of the vehicle. When this fails it’s an extremely difficult time driving the jeep and it’s quite dangerous due to the car not being stable.

NHTSA ODI 11584208

Issue with transmission/transmission control module. Jeep has a hard time shifting from Reverse, after 3 tries the gear is lost and vehicle must be shut down in order to try again. Once engaged, it'll "BANG" loudly, cause the tires to squeal, and then reverse is granted. Also have an issue going between 3rd and 4th gears. To shift, we have to increase pressure in the transmission, sometimes getting the RPM up to 6k before shifting is allowed. After three unsuccessful attempts, all gears are lost and you have to get down to 33 mph in order to gain 3rd gear back or you have to pull over and restart the vehicle.

NHTSA ODI 11578009

UNKNOWN needs to be diagnosed

NHTSA ODI 11573285

Transmission or transmission control module issue. Vehicle has an issue shifting between 3rd and 4th gears on a regular basis. Vehicle also does not shift into reverse at times and the R light just flashes. When vehicle finally shifts it jolts the vehicle very hard into gear. I have heard of multiple people with this same model vehicle having this same issue.

NHTSA ODI 11568021

I was pulling out from a side street into traffic and the transmission suddenly failed, without warning. The transmission was stuck in second or third gear and I could not accelerate to reach the flow speed of traffic. I had to immediately pull off the road and let traffic pass. The transmission could only engage in second or third gear, not reverse. I had to have the vehicle towed to the Jeep dealership and the transmission replaced at a cost of over $8,000. The original 60,000-mile drivetrain warranty was barely surpassed, and I was forced to pay the entire cost of repair. My driving consists mostly of normal commuting, about 10,000 miles per year. I do not tow any trailers and I keep the vehicle maintained at the dealership, including transmission fluid replacement per the recommended maintenance schedule. A premature transmission failure of this nature poses a safety risk due to its unpredictable and sudden nature of occurrence.

NHTSA ODI 11565687

The Jeep transmission wont go into gear, loses power ,wont go into reverse, speeds up on its own and doesn't go into drive or losses power

NHTSA ODI 11544759

Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.

NHTSA ODI 11529953

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.

NHTSA ODI 11524065

Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.

NHTSA ODI 11519214

The motor has blown in my 2017 Jeep Cherokee Laredo. My radiator and starter as well as my fuse panel. This car needs $11,0000 worth of work

NHTSA ODI 11518180

Got a Check engine light on, took it to near by auto parts store they hooked it up to a code reader and got a code of P105D, after doing some research it seems to be a very common issue with 2017 Jeep Grand Cherokees, makes it very uncertain if vehicle is going to still be able to drive seems like the car wants to stall out, car is stuttering, shaking, and loosing power, MPG, Battery power, and oil pressure is going crazy. Vehicle has not been inspected by a Manufacturer ect. Prior to the check engine light the vehicle would stutter, shake and seem to want to stall.

NHTSA ODI 11517914

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 25-35 MPH, the messages "Service Electronic Stability Control" and "Service 4Wheel Drive" were displayed. The contact was able to continue driving; however, the vehicle lost 4-WD functionality. The contact stated that the failure reoccurred while driving and the vehicle was shuddering significantly. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit (PTU) had failed. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for a diagnostic test. The dealer was contacted, and an appointment was scheduled. The vehicle was not repaired. The failure mileage was approximately 61,050.

NHTSA ODI 11507628