What 1,076 owners told NHTSA about the 2017 Hyundai Tucson Hybrid Hev

The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the hood independently unlatched, raised up, and shattered the front windshield. No warning lights were illuminated. The local dealer was contacted; however, there was no recall associated with the VIN. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

NHTSA ODI 11688149

two things....my back passenger side door just stopped opening...you cannot open from inside nor can you open from outside... won't open at all and now I notice the window 'sticks' I have to put it down and then it will go up slowly. 2nd this car burns through oil and I have seen other complaints regarding this from others online as well. I have to have an extra container of oil to use once every other week and now the muffler is smelling bad no oil can light ever when on but when I bought it used, about 3 weeks later the engine light came on and it started to knock. I went to a Jiffy Lube and they said "you have no oil" there are no spots at work or my driveway! This engine is a joke

NHTSA ODI 11506978

THE DRIVER SIDE DOOR WILL NOT UNLOCK FROM THE OUTSIDE WITHOUT PULLING THE HANDLE A FEW TIMES.

NHTSA ODI 11504902

Rear passenger door will not open from either inside or outside. You can hear the lock click and the latch moves to unlocked but the door will not open when handle is pulled. This is a HUGE safety issue as anyone in the back seat CANNOT get out in case of an emergency and no one on the outside can get in! The issue began on 7/13/22 when the respective door seemed to "stick" but opened. On 7/14/22 it would not open AT ALL from either outside or by pushing from inside. I called the dealership and was told because my car was 5 years and 2 months old (but less than 60,000) it no longer fell under the manufacturers warranty. This is not a wear and tear issue. This is a complete SAFETY issue that needs to be considered for a recall and my own research has shown that this is a KNOWN issue with Hyundai vehicles lock actuators.

NHTSA ODI 11474632

The rear passenger door is unable to be opened from either the inside or outside. The door is unlocked and unless I push on it from the outside first, it can not be opened.

NHTSA ODI 11465738

Two of the 4 doors no longer open from either the inside or outside. They are not locked and are not damaged in anyway, they just stopped opening. This is a safety hazard as someone could get trapped in my car, or unable to get into the car to avoid danger.

NHTSA ODI 11465197

Back passenger door will not open from the inside or outside

NHTSA ODI 11464164

door handle latch will not open door from inside or out due to either defective latch or cable. this is a very dangerous condition for occupant that could become trapped and unable to escape vehicle. seems that there are multiple reports of this happening. I already had one such latch replaced while my vehicle was still under warranty now another has failed. Thankfully this was not an emergency situation.

NHTSA ODI 11463325

Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!

NHTSA ODI 11438033

I have to pull multiple times on the Driver door handle before the door opens. Did research and found that the cable on the inside of the door handle may be over stretched causing the door to only open sometimes. This is a safety issue and there should be a recall. There are a lot of others complaints about this issue. Please issue a recall and take care of your customers.

NHTSA ODI 11430555

The doors are not opening. In some instanced both outside and inside the vehicle. The door handles are being pulled, but the door does not open. My wife is having the same issue with her vehicle which is the same make and model, just 1 year older model. This could represent a major danger to the occupants in an emergency if they cannot get into or out of the vehicle. After doing an online search about this manufactures defect, I have discovered that thousands of owners are having the same issue. I have also discovered that this issue was identified in Korea and corrected there. Thank you for contacting Hyundai Customer Care Center. We are sorry to hear about the concerns with the door acuator on your 2017 Hyundai Tucson. However, we would be happy to further assist you. We have determined your vehicle is affected by the following campaign: 195 - Tucson ABS We have determined your vehicle is not currently affected by any other campaigns. Additional information can be found utilizing your Vehicle Identification Number (VIN) at www.hyundaiusa.com/campaignhome. We recommend you contact your preferred dealer to schedule an appointment for your vehicle to be inspected by a certified Hyundai technician. To locate your nearest dealer, please visit www.hyundaiusa.com/dealer-locator to schedule your appointment. If you prefer, you can reach us by calling our toll-free number and referencing case number 18431151. Thank you for being a valued member of our Hyundai Family. Respectfully, Hyundai Customer Care Hyundai Customer Care: (800) 633-5151 Hyundai Bluelink Customer Care: (855) 225-8354 Monday-Friday 6:00 AM-5:00 PM Pacific Time Saturday 6:30 AM-3:00 PM Pacific Time Sunday Closed For open campaign information, please visit: www.hyundaiusa.com/campaignhome?

NHTSA ODI 11425803

The contact owns a 2017 Hyundai Tucson. The contact stated that the front driver’s side door locking mechanism had malfunctioned and the door would not open from the outside. Additionally, the rear driver’s side door could not be opened from inside or outside the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was approximately 73,000.

NHTSA ODI 11420537

Back rear door suddenly stopped opening. Door is unlocked but will not open from the inside or outside. Upon googling the issue, it appears that MANY people have this issue with this car and are being charged astronomical amounts to fix it. Not being able to open the car door from the inside is an obvious safety issue.

NHTSA ODI 11420587

Door lock actuators have failed causing the doors including driver's door not to be able to be opened. Researched online and there are numerous instances of this defect.

NHTSA ODI 11419322

Yesterday my rear passenger door on the driver's side stopped opening from the inside and outside. The door was unlocked and not on child lock. There is no way opening this door at the moment! It is a safety concern in case of an emergency and passengers must exit quickly! There are no warning lamps and I read on forums that it is a known problem yet Hyundai is charging a fee to diagnose the problem. If this is happening to many vehicles please make it a recall!

NHTSA ODI 11419244