What 983 owners told NHTSA about the 2017 Hyundai Tucson Fuel Cell

On March 9, 2024, I was driving when suddenly a warning light sounded from the dashboard that the engine "overheated" and there's a loss of power. I was very scared driving for the first time in my life. Before I pulled over to a safe place, a driver nearest to my car pulled his window down and shouted that my car was smoking. I was terrified. This incident triggered my husband's mental health conditions. I called my niece who is a registered nurse to help us. I called my car insurance for towing to the next dealership that I called about what happened. After I rented a car, I went to the dealership. However, the Service Department was closed after 4:00 pm. The next day (Monday), I received text messages that they're working on my car and the only communication was "text messages." I was stunned! The next message was transmission problem, the cost of repairing it, and authorization to fix at $1,581.40. Because my rental car was not cheap and needed a car to doctors and other appointments made on that week, I agreed to proceed. After I signed the authorization from text messages, I got a call from a service advisor to acknowledge the cost of the repair. I asked about the engine and he said it's okay. By Wednesday afternoon, I received a call that my car was done. Before this incident (2 weeks?), I called the same dealership when it's time for an oil change, but was told at 72,000 miles. Then I received a call that my car needs a transmission check up for $1,200 or more, but I told him I'll wait for the next oil change. Last year, I reported to other dealership that my engine light was on, but was told to go to Autozone. I didn't do it because the light didn't appear again. My car has been maintained by local dealership since I bought it in 2016. One dealership would not pick up my calls after fixing the side door locked from inside/outside. As this is not a traffic related incident, my car insurance doesn't want to be involved.

NHTSA ODI 11577889

2017 tuscon with less than 100k miles, started making knocking sounds and unable to accerlate. The engine light came on. I go to the dealership, without any inspections he says it's a rod bearings. The 1.6T engine was retired because of the issues and they are still selling these faulty vehicles! I've only had the vehicle for 2 yrs.

NHTSA ODI 11575668

Car had smoke engine overheating this is the 3rd engine I got sick from the smoke I don’t feel safe in that car

NHTSA ODI 11575146

My 2017 hyundia Tucson is using a minimum of 1 quart per 1000 miles . Always serviced by the dealer . There is no smoke , no leaks and always serviced at the dealer . Started the car in the morning and the engine was making lifter noise . I checked the oil and nothing registered on the dipstick.

NHTSA ODI 11574266

The vehicle stalled in the middle of an intersection. No warning lights were illuminated, no dashboard indicators were illuminated prior to and or during the time of the vehicle stalling in a 3 lane intersection. The vehicle was towed to a local mechanic. Upon inspection the mechanic stated the engine appeared to have significant rod wear and tear not indicative of the year the car was built. He stated this make and model were under a recall with Hyundai and he would not complete any repairs until Hyundai was able to review in the event the car was under recall. I called the manufacturer and the individual said the vin was not under recall, there was nothing they could do. I explained the safety concerns at that time and was advised to have the vehicle towed to a Hyundai dealership for further review by Hyundai due to meeting all criteria of the recall. The hyundai dealership stated the vin number was not under the recall and it would take 6 to 8 weeks to inspect the engine.

NHTSA ODI 11573828

Campaign 209. Hyundai is refusing to provide assistance under recall campaign 209 for our VIN. Our vehicle has premature rod bearing failure causing engine failure. Rod knock noise. My wife drives the 2017 Hyundai Tucson. This year in June 2023 our vehicle check engine light came on for knock sensor. Soon after the vehicle started having acceleration issues, then the oil pressure warning light would come on and off. The vehicle oil level was checked, and we learned the vehicle oil level was low. The vehicle was through burning oil. The vehicle had burned through a quart of oil with no explanation. Our VIN # for our vehicle indicates there is an active recall Campaign #209 for Rod bearing issues with our specific model and VIN. Our specific vehicle and VIN when entered into Hyundai’s website reflects active recall. We took the vehicle into Red Mccombs Hyundai Northwest to have our vehicle evaluated. Red Mccombs submitted a PA to Hyundai for engine replacement. They denied coverage stalling vehicle is no longer under warranty but made no mention of active recall. We got Hyundai Consumer Affairs involved and had same result with denial stalling vehicle is no longer under warranty. We then brought up recall #209 explaining we are having all the same issues they list on their website for this active recall. Dealer refused to look at rod bearings stalling we would have to pay for them to inspect rod bearings. Hyundai consumer affairs had us take it to another Hyundai service dept. for a second opinion. As Hyundai consumer affairs requested, we drove vehicle to principle Hyundai of boerne. While driving my vehicle from Red Mcccombs Hyundai Northwest to Principle Hyundai of Boerne it failed on the highway. The vehicle was making a loud knocking noise and would not accelerate past 50 mph. Check engine light was on again. We managed to bring the vehicle into Principle Hyundai of Boerne and they evaluated the vehicle. The service advisor immediately agreed to hearing the knocking noise. After evaluating the vehicle, the technician agreed the Rod bearings are near failure and its only a matter of time before they fail.

NHTSA ODI 11573862

Engine knock, called multiple dealers… told it sounds like connected bearing engine issue, and it’s due to blow, try to make it here, if light comes on for engine.. stop do not touch car it will blow. Drove slowly to swap for a rental on highway as told. Engine blew as engine light flashed, car got louder, smoke came out of car, and a piece from engine blew underneath to behind my car on highway. VERY TRAUMATIC.

NHTSA ODI 11573804

After I stop at a stop sign and start to go my car stalls in the intersection. I have been to dealership multiple times and they tell me different things last time they refused to address the problem and told me to replace the turbo which I did and still having issues. I am scared to drive my car

NHTSA ODI 11573281

Four days while driving on streets and freeways in Oklahoma City My 2017 Hyundai Tucson turned off and stalled. Lots of lights came on. Luckily I was able to get out of traffic without getting rear ended. I took the suv to local Hyundai dealer and they couldn’t find the problem. The second time I took it to the dealer they replaced sensor crankshaft to clear lights that were coming on. Paid $209.27 for multi point inspection and paid $412.62 for second repair. I’m frustrated because I was without transportation for 4 days. Dealerships did not offer a car for me to drive.

NHTSA ODI 11572426

On july 2023 i have talk to hyundai about engine stall in traffic n oil burning. i got an oil change two week my engine light n oil light is on before my warranty up but couldnt get my tucson in because no available appointment. Im in traffic at the light it turn green i press gas i didnt go nowhere cause my tucson was stalling i had to quickly put on my emergency light cause i almost got rearend by a car. it finally took off i pull of the road scared out my mind and my grandkids was in the car n crying cause they are scared. As of February 12,2023 issue is still happening 8 months nothing is still been done. Something need to be done asap

NHTSA ODI 11571582

Bought this one (~80K miles) ~Oct/Nov 2022 from a local dealer as a used car (I was the 2nd owner). The oil light was on when I drove it ~1500 miles. I was surprised and went to shop to do my first oil change. I thought probably that the last oil change they just did not top it up. Unfortunately, after it, I noticed that the oil consumption was much quicker than it's supposed to be and required me for oil change more frequently. On 10Feb24 (it had ~97K miles), the car started to vibrate when I started the car. I noticed a "green/blue" fume came out when I stopped/started from a traffic light. On 12Feb24 morning, I drove it to a local dealer, the ~3 miles ride became a horrible experience in my life. The car is shaking and making a terrible noise, the "green/blue" fume busted out, felt no power and could barely maintain ~30MPH speed. It's like you were driving something that going to be exploded. You pictured it. It finally reached the dealer site and I felt the car has delivered its last breath. Thanks GOD that nobody got hurt. Dealer took a look and told me that it would cost $4000 to fix it. I googled this problem and found that many people experienced the similar problem (excessive oil consumption/engine failure). Therefore, I strongly urge that Hyundai and NHTSA take proper measurement to identify the cause and prevent future disaster it may have. For Hyundai, I strongly urge you to read all the complaints on this type of vehicle (2017 Tucson AWD) through NHTSA platform. It's easy to realize that, as of 13Feb24, there are 795 complaints about this type of car, and 379 of them are linked to engine problem. It has a statical significancy and we hold you accountable . For me, I will never buy Hyundai again, and no more "Tucson garlic" dish from my menu because of "Tucson".

NHTSA ODI 11571641

Unknown the car just start malfunctioning

NHTSA ODI 11570782

The contact's family friend owns a 2017 Hyundai Tucson. The contact stated that while the family friend was driving at an undisclosed speed, the engine made an abnormally loud knocking sound. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with connecting rod bearing wear and it was determined that the engine needed to be replaced. The dealer denied the engine replacement due to a lack of service records. The vehicle was then towed to Hyundai of 110 (2100 Broadhollow Rd, Farmingdale, NY 11735), where it was also diagnosed with connecting rod bearing wear and it was determined that the engine needed to be replaced. The vehicle was not repaired and remained at Hyundai of 110. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); however, the VIN was not included in the recall. The failure mileage was approximately 45,000.

NHTSA ODI 11570327

UNKNOWN While driving, the check engine light came on and the car started idling rough. When accelerating the car would shake tremendously, feeling like it would die right there in the middle of the road. When I stopped at where I was going, I checked the oil and there was no oil in the engine. I added oil but it did not help the situation. I made an appointment with the dealership in Waco, Texas and when I showed up they stated they no longer had room for me and to make another appointment. They also stated I didn’t have a warranty as I am not the original owner even though I purchased the extended warranty and I have not passed the mileage or date. This is unacceptable as I do not feel safe driving my car and they did not honor the appointment I made.

NHTSA ODI 11570343

The dealership that we bought the car from has maintained it since new,we have spent lots of money on maintenance and repairs there.we have been complaining about oil consumption between scheduled changes and now the engine started knocking,we are afraid to drive it.we are going to see if the dealer will honor the extended warranty we paid for when we bought it

NHTSA ODI 11568142

Car has 125,000 mi on it. This will be the 3rd catalytic converter in 2 years. Second one was March of 2022. I have excessive oil consumption (1QT every other week). Which I believe causes the exhaust system to clog. It’s an engine flaw design I believe. The issues isn’t the converter but the oil consumption contributing to the clogging. The vehicle actually had complete engine failure while I was driving on the interstate Dec 23, 2023 driving at 70 miles an hour! It was caused by the clogged converter! I could have died! Thank you.

NHTSA ODI 11567427

I was driving at 10 mph speeding up and the engine went out. There was oil in the engine so it wasn’t from lack of maintenance and I just bought the vehicle a month and a half prior to the incident.

NHTSA ODI 11567476

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 5 MPH, the vehicle was running rough and would not accelerate as needed. The contact also stated while driving 45 MPH, the vehicle stalled, was shaking, and made an abnormally loud sound while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was not taken to the dealer due to appointment availability, but another dealer suggested calling the NHTSA Hotline to check for recalls associated with VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,000.

NHTSA ODI 11566889

NHTSA Recall No. / MFR Recall No. : 21V-727 / 209 Recall Subject : Engine Damage May Cause Stall or Fire I am the second owner of this vehicle, purchased Jan 2021. I have not received any letter, calls, notifications from the Hyundai dealer where I purchased regarding any sort of recall for over the last 2 years. It was not until I went to get an oil change and I was told there was ZERO oil in my vehicle. The car will not hold oil, does not leak onto the ground, makes a knocking sound and not once has the oil light came on to alert me. This was my very first car purchase and to have a problem such as this is very frustrating. Not to mention that I have had zero notifications about this recall regarding this issue for my car. It was not until I decided to research on your site if there were recalls did I find there were not only one but 3, and this was one. I call the dealership, and they inform me that this is not a recall and I need to pay $175.00 for a diagnostic fee and this is an ongoing issue with these vehicles. Now I know I will probably receive an automated response in return and nothing will come of this. As of yesterday January 9/2024 my car had zero oil in the engine, has two codes, a solid check engine light on (still no oil light notification) and the mechanic indicated this was an internal issue and would not repair my vehicle. Someone please help.

NHTSA ODI 11564650

The vehicle drove fine on Christmas Eve. Then Christmas Day while leaving from a visit the car was in then randomly shut off in the middle. Checked the inside. No issues. Made it home and tried to go back out, the car crunk up and after a few seconds cut off. Tried it again and it started knocking. Checked everything again. Tried to crank the car up after about 30 seconds the car got extremely loud and shut off again. A mechanic came to check the car and said it was the engine/motor. Then another mechanic at the shop mentioned that it appears to be similar to the issues in recall 209. Along with multiple other possibilities since Hyundai has been having issues with engines for years.

NHTSA ODI 11563990

Engine check light came on on 1/4/24 took it to dealership they ran a quick check and they said it had multiple misfires. The car has a lot of carbon buildup and they recommend a 24 hour cleaning which will cost me over $700.00. The car stalls and starts shaking as I speed up. I don't feel that a care with less than 70,000 miles should have this problem. Mine also has now been using up the oil very quickly.

NHTSA ODI 11564068

My engine began making a loud knocking sound. When I brought the car in, I was told the rod bearings were warped, that the sound I was hearing was a rod hitting the engine, and that the engine would need to be replaced immediately or it would "seize up" at any moment. No warning light came on. There is a recall out for this issue for the same make, model, and year, but I was told my VIN did not qualify under the recall. I opened a case with the national office to have my car included under the recall as it is the same issue with the same make, model, and year, and was denied. I had to spend several thousand dollars on a rental car and purchase a new vehicle. The issue with the Hyundai has still not been addressed or remedied. When I went back to the dealership for the paperwork for my records, I was told no paperwork was completed when they diagnosed the issue.

NHTSA ODI 11563854

Chronic over consumption of oil. You could change the oil and a day later the oil is completely black and burnt. Roughly lost a .5-1quart of oil a week doing minimal commuting. Eventually the wear from oil consumption left us with a cylinder loss and in need of engine replacement. The vehicle only has 65k miles. Clearly this is a serious problem with these cars. There is an active recall for this problem but our VIN doesn’t list. This is also the problem with many others who I have seen across all forums quora, Reddit, etc. We are sold Lemons and then footed with the cost to replace when this problem is very much known. It’s wrong on every level.

NHTSA ODI 11562164

I was driving the car home and the check engine light came on , the oil light came on and the battery light. The car shut off and I coasted off to the side of the road and proceeded to get the car towed home. I then called larson hyundai in olympia wa. The first service advisor I spoke with after I told her what happened told me the car had a recall that was open for the engine and to bring it in on Nov 15 The car sat for 2 months waiting for the appointment. I finally dropped the car off at the dealership on Nov. 15 and two weeks later I get a call from the service department saying that it won't be covered. This is completely unacceptable And the car needs to be fixed Also the service advisor who is currently working with the car is the rudest employee ever. Today 12/22 she called and informed they want 10,000 for the engine to be replaced I was shocked and paused for a second. All I hear is her saying in a snobby voice he hung up and she immediately hung up the phone. Please help me with this

NHTSA ODI 11561600

I was driving down the road and my “check engine” light came on and started blinking. Immediately afterwards, I noticed that my car acted like it would not accelerate. When I came to a stoplight, it was very sluggish to accelerate. I was right near an O’Reilly’s so I pulled in and had them use the code checker. It showed a P1326 code and I was advised not to drive the vehicle. I had my car towed to the dealership. The dealership called me the next day and advised me that the engine would need to be replaced, but the cost would be covered by an extended warranty. However-they told me it would be 2 months before I would get the car back!! They are not offering a loaner car nor offering to pay for a rental car! There is less than 65000 miles on my car! This is an extreme hardship on me. I work 25 miles away and cannot afford a rental vehicle for 2 months!

NHTSA ODI 11561468