What 983 owners told NHTSA about the 2017 Hyundai Tucson Fuel Cell

My engine seized

NHTSA ODI 11465526

On 05/12/2022, my vehicle experienced sudden engine knocking and loss of power while driving. The check engine light turned on, so I took it to a repair shop. They informed me that the error code reflected a service bullet of TSB 20-01-024H-1 - Engine Inspection / Replacement. Upon research, I found out their is a recall for which I was never informed about. The vehicle will be taken to the Hyundai dealership for further review.

NHTSA ODI 11464981

There are 3 recalls associated with this VIN...unsure why you are not seeing them on your end. We got a notice in the mail last week for Hyundai Recall Number 209 NU Engine. We contacted the dealership where we purchased the car and they couldn't get us in until June 17th. On Friday, May 13th while driving down 90 interstate the car's engine died and the automobile had to be towed to the dealership. Due to worker shortages the dealer is saying it could take up to a year to fix and did not offer alternative transportation. We are now in the process of securing a rental and trying to find another automobile while still having car payments on this one that was entirely due to a manufacturer issue. We want full reimbursement of all costs associated with this hardship. (RECALL RELATED INCIDENT) TS

NHTSA ODI 11464779

I purchased my 2017 Tucson in 2020. It was the first car I’ve ever owned. I do not know much about cars but I noticed that there was some hesitation in acceleration and the engine was loud. Sometimes I would hear soft knocking on colder days but nothing extreme. I was told that the acceleration hesitation and the loud engine are due to the turbo. Then on 4/27/2022, without any warning, my engine stalled while I was at a traffic light. More importantly, I had ZERO warning lamps or messages. No engine warning or oil light was illuminated. My engine suddenly stalled. I don't drive my car very far. Use is relatively light. On average I drive about 10-20 miles per day. No one was hurt but what if this had happened on the highway? I would have definitely been rear-ended and hurt. My car passed inspection on 09/10/21. But earlier this year, on 22nd February 2022, I took it to the dealer for the engine recall (NHTSA Campaign Number: 21V727000). They assessed it and said it passed the tests but I have no way of knowing because the dealer would not share the full report. Additionally, the dealer did not address that the vehicle warning lamps and messages were not working when they noticed my oil was low. Hyundai has a long history of engine issues and recalls with regards to high oil consumption and connecting rod bearings inside the engine may wear prematurely. There are hundreds of complaints that match my description. Their engines have had issues since 2020 and these complaints date back to 2020 around the time I bought this vehicle. Even though there were no recalls at the time, the dealer should have disclosed these issues. I think it's negligence by Hyundai and the dealer for investigating why my warning lamps did not illuminate and did not properly communicate the seriousness of these issues.

NHTSA ODI 11464317

An update on my previous complaint is attached. My vehicle has now been with the Hyundai dealership for two weeks with no resolution. They've provided little to no communication about the issues, or progress. Additionally, they have not provided me with a loaner vehicle, so I am without a mode of transportation for two weeks.

NHTSA ODI 11464321

While driving on the highway the vehicle would not increase speed after making a complete stop at a traffic light when pressing the gas pedal. While trying to back into a parking spot the vehicle would not go in reverse after shifting the vehicle into reverse and lastly the vehicle would not budge/move in neutral or any other gear. No warning lights came on. The dealership Hyundai of South Brunswick, NJ confirmed the vehicle locked up when the tow truck driver was trying to get it off the flatbed and that the transmission is shot and needs to be replaced.

NHTSA ODI 11464060

Went in for recalls in feb, not even 2 weeks later car was put into limp mode check engine light flashing. Car was towed to dealership where car was purchased where they said it was due to metal shavings in engine. Car was delivered to Hyundai where they diagnosed it with a faulty knock sensor which had just been replaced not even 2 weeks prior. After getting it towed to another Hyundai dealer for a second opinion was told that bolts from the recall work were cross threaded and broken off into motor causing the metal shavings. Really unclear as to what happened but Hyundai refuses to replace engine warranty was denied. Unsure if Hyundai is aware of the failed engine due to recalls

NHTSA ODI 11463155

My 2017 Hyundai Tucson refuses to accelerate after a complete stop at a traffic light, or just refuses to change gears after making a turn, or simply just lose power although on cruise control while drive on the freeway. I have reported the issue several times to Hyundai and the dealership, it seems that nothing can't be done and Hyundai is not taking my concerns seriously. I am not afraid to drive the car since I have a long commute to work, I escape several accidents before because the other drivers were cautious and kind enough when they notice that my car couldn't accelerate. Drivers have blown the horn at me on the highway because the car refuses to accelerate or change gear while I am driving. I can press the gas pedal all the way down, still nothing. When I press the gas pedal down, the engine start shaking and making a weird noise while the car still not accelerating or changing gears. I also notice that I am burning more fuel than expected, and I always get below the average for typical MPG. I personally consider this car is unsafe to drive, and I am strongly thinking about trade it in.

NHTSA ODI 11460980

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to several dealers. The last dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 67,000.

NHTSA ODI 11459837

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated. The contact stated that there was a knocking sound coming from the front of the vehicle. The contact stated the failure was related to NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not diagnosed or repaired. The contact had scheduled an appointment with the local dealer to have the vehicle diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 56,234.

NHTSA ODI 11459904

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 80 MPH, the vehicle downshifted independently and decelerated to 30 MPH. There were no warning lights illuminated. The contact was able to veer to the side of the road and turned off the vehicle. The contact restarted the vehicle and continued driving. The contact stated that the failure had been reoccurring more frequently while driving. Additionally, the contact stated that the vehicle experienced excessive oil consumption. The contact became aware of NHTSA Campaign Number: 21V727000 (Engine) which she associated to the failure. The vehicle was taken to the local dealer who informed the contact that they could not replicate the failure. The dealer later notified the contact that the crankshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,400.

NHTSA ODI 11459683

My 2017 Hyundai Tucson Has a recall (Campaign 209 ) The problem is a worn connecting rod bearing in the motor could puncture the engine block and cause a fire. So I took my car to my Dealer on Feb.4, 2022 All the Technician did was replaced a sensor never replaced the bearing that cause the problem. Invoice # 615008/1 On March 24, 2022 I checked Hyundai recall's I put my vin # in and it said NOTE with a GREEN check mark there are NO open safety or service campaign for this vehicle. IT looks like they took us out of the system so Hyundai Motor Co don't have to replace the BAD PARTS.

NHTSA ODI 11459098

The contact owns a 2017 Hyundai Tucson. The contact stated he noticed the vehicle was consuming oil. The contact took the vehicle to the local dealer and had an oil consumption test completed on the vehicle. The dealer stated no failure was detected. The contact stated he continued to experience the failure and had to add oil to the vehicle. The contact took the vehicle to a second local dealer; Billion Auto - Hyundai in Sioux Falls (3401 W 41st St, Sioux Falls, SD 57106:(605) 309-0972) and had an oil consumption test completed on the vehicle but never received the results. The contact stated the catalytic converter failed in November of 2021. The contact took the vehicle to a third local dealer; Dutch Miller Hyundai (1202 Washington Ave, Huntington, WV 25704: (681) 347-6646) who replaced the catalytic converter. The vehicle was repaired. The contact stated he continued to experience the failure. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The contact took the vehicle to a local dealer and had the recall remedy completed. The manufacturer had not been informed of the failure. The failure mileage was 39,379.

NHTSA ODI 11458594

Dear NHTSA, 2017 Hyundai Tuscon DCT Transmission Problem. Huge RPM fluctuating problem and car does not move when accelerating the gas. I ham facing same issue as like explained in video. Video : https://www.youtube.com/watch?v=TCVtr_zcyrs

NHTSA ODI 11458510

My 2017 Hyundai Tuscon 1.6L Turbo failed on a 55mph highway with no warning signs, no check engine light, no low oil pressure light, very faint noise was heard prior to completely failing. Vehicle was towed to a local shop who stated there are 100s of thousand of recalls for this exact situation, then towed to Hyundai dealer who said they have 25 cars in line waiting for engine replacements. My vehicle is not part of a recall yet, but like with the other Hyundai engines is at risk of failing at high speeds risking massive injury and death. My vehicle does not qualify for the KSDS knock sensor they are putting in other vehicles to warn the driver of catastrophic engine failure. A warning to get off the road is nice, but these engines are a danger to those who operate them and those who may collide with them at high speeds in the event of engine failure in lower visibility than my case or even inclement weather.

NHTSA ODI 11458421

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11457817

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 35-40 MPH, the oil pressure warning light illuminated. The vehicle was taken to the dealer where oil was replaced and the oil pressure warning light turned off; however, the failure reoccurred while driving. The dealer was notified of the failure and informed the contact that she would need to complete an oil consumption test, then they would determine whether the engine should be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11457705

There was a recall for a malfunction in my engine that could potentially cause the vehicle to catch on fire. The signs associated were knocking in the engine, failure to accelerate, check engine light was on, and the oil light would come on when making turns. I made these observations before a recall was issued, and tried to have vehicle repaired from Priority Hyundai in Chesapeake, VA. They had my vehicle for 6 days and failed to diagnose my vehicle. Less than a month later, my daughter and I were almost hit on the interstate due to the car failing to accelerate. Took my vehicle to Hall Hyundai in Newport News, VA. They performed the recall items, and the car ran better, but I could still hear the knocking. February 7, 2022, my daughter and I were stranded because the car was not accelerating again. Pulled over to an Advanced Auto Parts store and the technician said there was a problem with the gaskets, but said he wouldn't drive it. Had my car taken back to Hall Hyundai and was told there wasn't any oil on the dipstick, but they had changed the oil a month before. Had an engine combustion cleaning done. Picked my vehicle up the next day and before I got home, the check engine light was back on, and the engine knocking. I no longer drive my car because my daughter is scared in it, and I have lost confidence that we aren't going to end up on the side of the road somewhere. The engine jumps as if the car is going to either take off or shut down completely. Asked the representative at Hall if I should bring the car back, but never received a response. The car and it has less than 100K miles on it. I've done the required maintenance. I like Hyundai cars, but will most likely switch brands because I can't get any help to repair a vehicle I've had for less than two years. I've paid rental car/maintenance fees that equal at least 8 car payments. The recall said repair or replace, and at this point, I feel a replacement is necessary.

NHTSA ODI 11456569

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number 20V543000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the engine had seized. The vehicle was towed to the local dealer but was not yet repaired. Parts distribution disconnect. The failure mileage was 100,000.

NHTSA ODI 11456580

I was driving home one day and out of no where my vehicle started making a loud disturbing knocking/ticking noise. I pulled over and checked my oil levels and there was not a drop of oil in there even though I just had a oil change 4 weeks ago. I also had a tune up four weeks and the Hyundai mechanics reported that nothing else needed to be done on my vehicle and everything was green during the inspection. No lights have illuminated on my dash in my car for concern. There was was no smells of oil leakage and I keep my car in my garage at home when I am not driving and never seen any oil leakage. My car is disabled and I have no transportation. There is a recall out for a 2017 Hyundai Tucson but when I called about it they said my vehicle was not one of the 2017 Hyundai Tucson but I am experiencing the same issues that are in the recall. I am planning on taking it back to the same bib king Hyundai to get a diagnostic done on March 18, 2022. Consumer stated the mechanic reported they could not diagnose the engine rods due to GDS not allowing him to perform bearing clearance test.

NHTSA ODI 11456412

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine) and 20V543000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repairs. The dealer informed the contact that the engine needed to be replaced; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11455683

My engine is burning oil. At my last oil change it only had 1 quart left

NHTSA ODI 11455532

The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, she heard an abnormal whining sound coming from the engine. The vehicle was taken to the local dealer where it was diagnosed that no issues were found. The contact later received a recall notification of NHTSA Campaign Number: 21V727000 (Engine). The vehicle was taken to the dealer who inspected the engine and indicated that the engine passed the inspection test; however, the engine failed days later. The cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.

NHTSA ODI 11454657

Engine oil consumption, engine noise, loss of power, no acceleration, shaking while under acceleration, while under acceleration stalling, engine failure.

NHTSA ODI 11453538

2017 HYUNDAI TUCSON. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED ACCORDING TO 21V-727. THE DEALER REFUSED TO HONOR THE RECALL REPAIR DUE TO THE CONSUMER WORKING ON VEHICLE AFTER THE FAILURE OCCURED. THE CONSUMER STATED THE VEHICLE WAS IMMOBILE.

NHTSA ODI 11452733