What 639 owners told NHTSA about the 2017 GMC Acadia Denali

WHEN YOU PUT THE CAR INTO PARK THE COMPUTER DOES NOT RECOGNIZE THAT IT IS IN PARK, YOU MAY HAVE TO RESTART AND RE-PUT THE CAR BACK INTO PARK SEVERAL TIMES, ALSO THE LIGHT WILL NOT GO OFF, THE DOORS WILL NOT LOCK, THE BATTERY WILL RUN DOWN AND THE CAR WILL ROLL. THE VEHICLE WAS IN A FULL PARKING LOT.

NHTSA ODI 11282367

WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.

NHTSA ODI 11281808

BEGAN IN SEPT 2019 - WHEN I PARK THE CAR I WOULD GET A MESSAGE SAYING "ACTION REQUIRED SHIFT TO PARK" EVEN THOUGH IT'S SHIFTED IN PARK. I HAVE HAD TO SHUT THE CAR ON AND OFF A FEW TIMES BEFORE IT GOES AWAY.

NHTSA ODI 11281504

SHIFT TO PARK WARNING COMES ON 3 TIMES IN 5 DAYS. CAR WON'T TURN ON OR OFF FOR SHORT PERIOD.

NHTSA ODI 11281423

WHEN CAR IS PARKED. A MESSAGE POPS UP TO PUT THE CAR IN PARK, EVEN THOUGH IT IS IN PARK. THIS PREVENTS ME FROM LOCKING MY DOORS! IT DINGS, HONKS, ETC BECAUSE MESSAGE WHEN OUT IN PARK MESSAGE IS ON!

NHTSA ODI 11281437

SUNROOF SPONTANEOUSLY SHATTERED WHILE ON HIGHWAY. NO EVIDENCE OF ANY ROCKS OR EXTERNAL OBJECTS CAUSING THE GLASS TO SHATTER.

NHTSA ODI 11281091

TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING, THE CHECK ENGINE AND TRACTION WARNING INDICATORS ILLUMINATED. IN ADDITION, THE VEHICLE HESITATED AND STALLED. THE FAILURE RECURRED THREE TIMES AND THE VEHICLE WAS TAKEN TO BRENENGEN CHEVROLET CADILLAC (531 THEATER RD, ONALASKA, WI 54650, (608) 783-8900). THE DEALER DIAGNOSED THAT FUEL WAS LEAKING, THE ENGINE WAS MISFIRING, AND THE MOTOR FAILED AND NEEDED TO BE REPLACED. THE DEALER CALLED GM AND WAS WAITING FOR MORE INFORMATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,720.

NHTSA ODI 11279976

UPON STOPPING VEHICLE AND SHIFTING IN TO PARK I GET A 'SHIFT TO PARK' NOTIFICATION ON THE DRIVERS' INFORMATION SCREEN ALTHOUGH THE VEHICLE IS IN PARK. SOMETIMES IT TAKES SEVERAL ATTEMPTS OF SHIFTING FROM AND BACK TO PARK FOR THE SCREEN TO CLEAR.

NHTSA ODI 11278824

PARK TO SHIFT ISSUE WHERE CAR WILL NOT GO INTO PARK AND YOU CANNOT TURN OFF ENGINE TO LEAVE VEHICLE WITHOUT LEAVING CAR ON OR UNLOCKED. THIS HAPPENS RANDOMLY WHEN TRYING TO PARK AND SECURE VEHICLE. HAS HAPPENED IN GARAGE WHERE IT HAS TAKEN OVER 20 ATTEMPTS TO TURN ON AND OFF CAR OVER AND OVER FILLING GARAGE WITH FUMES TRYING TO GET CAR TURNED OFF IN SHIFT AND THEN ABLE TO TURN OFF CAR AND LOCK.

NHTSA ODI 11278538

PREMATURE TREAD WEAR ON ALL 4 TIRES. CAR HAS 34400 MILES ON IT. TOOK CAR IN FOR OIL CHANGE AND ASKED SERVICE DEPARTMENT TO LOOK AT TIRES. I WAS TOLD THIS IS A PROBLEM SEEN A LOT WITH 2017 ACADIAS. SERVICE DEPARTMENT TOLD ME THAT MICHELIN WOULD PAY TO REPLACE ALL 4 TIRES BUT WOULD SPLIT THE COST WITH ME, MEANING I HAVE TO PAY 500-600 DOLLARS FOR NEW TIRES WHEN GMC AND MICHELIN KNOW THIS IS AN ISSUE. THESE ARE 60000 MILE TIRES AND SHOULD NOT BE WORN THIS BADLY AT 34400 MILES. I LEASE THIS CAR AND HAVE A YEAR LEFT. I DO NOT FEEL I SHOULD HAVE TO PAY ANYTHING TO REPLACE DEFECTIVE TIRES. I WAS ALSO TOLD THAT MICHELIN'S OFFER TO SPLIT COST IS ONLY GOOD UNTIL 36000 MILES WHICH DOESN'T GIVE ME MUCH TIME TO DECIDE WHAT TO DO OR PURSUE A MORE SATISFACTORY RESOLUTION. IF I DON'T REPLACE THE TIRES IN THE NEXT MONTH OR SO, I WILL HAVE TO PAY FULL COST TO REPLACE THEM LATER. IF I TURN THE CAR IN EARLY, I HAVE 13 PAYMENTS LEFT TO ROLL INTO A NEW LEASE WHICH INCREASES MY MONTHLY PAYMENT SIGNIFICANTLY. MICHELIN AND/OR GM NEED TO DO THE RIGHT THING AND PUT ALL NEW TIRES ON AT NO COST TO ME.

NHTSA ODI 11277416

I GET A 'SHIFT TO PARK' NOTIFICATION WHEN I PUT MY CAR IN PARK AND TRY TO TURN IT OFF. I'M CONFIDENT MY CAR IS IN PARK AS IT DOESN'T MOVE WHEN I RELEASE THE BRAKE, I HAVE TO RESTART THE CAR, PUT IT IN DRIVE OR REVERSE, THEN SHIFT INTO PARK AGAIN. SOMETIMES I HAVE TO DO THIS 5 TIMES BEFORE I'M ABLE TO TURN OFF MY CAR.

NHTSA ODI 11277071

I HAVE A 2017 GMC ACADIA SL-2 ALL TERRAIN WITH 16,000 MILES THAT WAS IN FOR SERVICE A MONTH AGO FOR THE 'SHIFT TO PARK' PROBLEM FOR 2 WEEKS. GM WOULD NOT REPLACE THE SHIFT ASSEMBLY INSTEAD A HARNESS WAS INSTALLED. ONE WEEK LATER IT WAS BACK IN FOR SERVICE AND HAS BEEN IN THERE FOR LAST 10 DAYS FOR THE SAME PROBLEM. I DO HAVE A LOANER WHICH I APPRECIATE BUT I WANT MY CAR REPAIRED. I AM TOLD THE GM STRIKE IS AFFECTING THE DELAY IN GETTING PARTS TO THE DEALER. I HAVE RESEARCHED AND ASCERTAINED THAT THERE ARE 2 DIFFERENT SHIFT ASSEMBLY REPLACEMENTS. THE FIRST FIX FOR THIS PROBLEM WAS PART NO. 84159722. THE SECOND REPLACEMENT NUMBER IS 13528228 WHICH REPLACES THE 84159722. MY CAR NEEDS PART NO. 13528228 SO WE HAVE NO FURTHER ISSUE WITH THE SHIFT TO PARK PROBLEM. (IF IN FACT THIS IS A 'FIX.')

NHTSA ODI 11271795

BEGINNING IN MID-OCTOBER 2019, WHEN I ATTEMPT TO TURN OFF MY ACADIA, I GET A MESSAGE THAT SAYS, "ACTION REQUIRED. SHIFT TO PARK". IT WILL NOT ALLOW ME TO TURN MY CAR OFF OR EXIT THE VEHICLE AND LOCK IT. IN ORDER TO CIRCUMNAVIGATE THE ERROR, I MUST TURN MY CAR BACK ON, SHIFT TO DRIVE, SHIFT TO PARK AND TURN MY CAR BACK OFF. AT THE MINIMUM, I MUST COMPLETE THESE STEPS THREE TIMES TO GET MY CAR TO A SPOT WHERE IT WILL ALLOW IT TO TURN OFF. THIS ONLY OCCURS WHEN I AM IN PARK, ATTEMPTING TO EXIT MY VEHICLE.

NHTSA ODI 11271525

WHEN THE CAR IS INTENTIONALLY STOPPED AND SHIFTED INTO PARK, THE DASHBOARD SHOWS A WARNING THAT THE CAR IS NOT IN PARK. IT REQUIRES MOVING THE GEAR SHIFT IN AND OUT OF DRIVE UNTIL THE ELECTRONICS RECOGNIZE THE CAR IS IN PARK. UNTIL THEN, ALL THE CAR ELECTRONICS REMAIN ACTIVE. WHEN THE DOOR IS OPENED AN ALARM SOUNDS BECAUSE THE ELECTRONICS THINKS THE CAR IS NOT IN PARK. THE GMC DEALERSHIP IS AWARE OF THE PROBLEM BUT CLAIMS THE PARTS NEEDED TO FIX IT ARE UNAVAILABLE. THIS FIRST HAPPENED OVER A YEAR AGO, BUT THE DEALERSHIP COULDN'T RECREATE THE PROBLEM. IT HAS STARTED HAPPENING AGAIN, AND THE DEALERSHIP HAS RECOGNIZED THE PROBLEM, BUT CLAIMS THE PARTS ARE UNAVAILABLE.

NHTSA ODI 11271333

2017 GMC ACADIA HAS 'SHIFT TO PARK' ERROR FOR THE LAST 6 MTHS. WILL NOT ACKNOWLEDGE THE CAR IS IN PARK AND WILL NOT TURN CAR OFF COMPLETELY. IT HAS CAUSED OTHER ISSUES WITH THE CAR LIKE BATTERY/CAR HESITATING TO START IN THE MORNING. ALSO THE RADIO/BLUETOOTH NOT DISCONNECTING AFTER TURNING CAR OFF. YOU HAVE. THIS IS A LONG PROCESS TO GET THE CAR TO REALIZE IT IS IN PARK. AFTER TURNING CAR ON AND OFF, SHIFTING CAR OUT OF PARK AND BACK INTO PARK. AND ALSO WIGGLING THE SHIFT GEAR. THIS AFTER KNOWING IT IS AN ON HOING ISSUE FOR WELL OVER A YEAR IS STILL NOT A RECALL AND THEY STILL HAVE NOT MADE A FIX FOR THIS.

NHTSA ODI 11271173

I WAS DRIVING MY 2017 GMC ACADIA ON THE HIGHWAY WITH MY SON IN THE VEHICLE WHEN IT SLAMMED ON THE BRAKES FOR NO REASON. WHEN I FIRST TOOK IT TO THE DEALERSHIP THEY DID NOT BELIEVE ME. THEY RESEARCHED THE ISSUE THEN INFORMED ME THAT GM WAS AWARE OF THE "PHANTOM BRAKING" PROBLEM AND ISSUED A BULLETIN TO THE DEALERS. THEY SAID THE WAY TO FIX IT WAS TO REBOOT THE COMPUTER. THEY WOULD NOT GIVE ME A COPY OF THE BULLETIN THAT SHOWED THE ISSUE OR THE FIX. GM KNEW THIS WAS HAPPENING IN THEIR VEHICLES AND THEY DID NOT TELL THE CAR OWNERS. IT IS A MIRACLE THAT IT DID NOT CAUSE AND ACCIDENT AND THAT NO ONE WAS HURT OR KILLED. I DO NOT FEEL SAFE DRIVING THIS CAR BUT THEY WILL NOT LET ME OUT OF MY LEASE EARLY.

NHTSA ODI 11270893

THE "SHIFT TO PARK" MESSAGE COMES ON AFTER I PARK THE CAR. I HAVE TO WIGGLE THE GEAR SHIFT BACK AND FORTH TO GET IT TO GO OFF OR THE CAR STAYS ON ELECTRONICALLY. THE DOOR LOCKS GO ON/OFF (AND UP AND DOWN) WHILE DRIVING (PURPORTEDLY DUE TO THE CAR GOING IN AND OUT OF PARK WHILE DRIVING) WHICH IS A MAJOR SAFETY CONCERN. BECAUSE IT'S OUT OF WARRANTY (47,000 MILES) MY DEALERSHIP SAID IT WOULD BE $700-$800 TO FIX THE PROBLEM ALTHOUGH GMC HAS PUT OUT A BULLETIN TO TELL THE DEALERSHIPS HOW TO FIX IT. THIS SHOULD BE A RECALL DUE TO SAFETY CONCERNS. IF THE CAR ISN'T READING IT'S IN PARK, IT COULD ROLL AND CAUSE INJURY AND DAMAGE. THIS HAS HAPPENED PRETTY REGULARLY FOR 2 WEEKS GOING ON 3 WEEKS.

NHTSA ODI 11269911

TL* THE CONTACT'S FATHER OWNS A 2017 GMC ACADIA. WHILE THE CONTACT'S FATHER WAS MAKING A RIGHT TURN, THE FRONT PASSENGER SIDE TIRE BENT INWARDLY INTO THE WHEEL WELL. AS A RESULT, THE VEHICLE CRASHED INTO A CURB. THE VEHICLE RECEIVED BODY DAMAGE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE DRIVESHAFT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. SUMMIT CHEVROLET BUICK GMC (LOCATED AT 318 GRANT AVE, AUBURN, NY 13021, 315-258-2000) WAS CONTACTED AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V516000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

NHTSA ODI 11269368

SHIFT TO PARK ERROR WHEN CAR IS CORRECTLY IN PARK. THIS DOES NOT ALLOW YOU TO SHUT OFF YOUR ENGINE. I HAVE HAD THE SHIFTER REPLACE TWICE ALREADY AT THE DEALERSHIP. I KNOW IT WILL HAPPEN AGAIN.

NHTSA ODI 11269214

MY 2017 GMC ACADIA HAS A "SHIFTER" PROBLEM. I PUT THE CAR IN PARK BUT I GET AN ERROR MESSAGE THAT STATES "SHIFT TO PARK" AND THE CAR DOESN'T COMPLETELY TURN OFF EVEN THOUGH YOU TURN THE CAR OFF PHYSICALLY. SOME ELECTRONICS STAY ON LIKE THE RADIO AND HEADLIGHTS. YOU CANNOT COMPLETELY SHUT THE CAR DOWN - AGAIN - EVEN WHEN YOU PHYSICALLY TURN THE CAR OFF. THE CAR IS IN PARK AND STOPPED.

NHTSA ODI 11268468

I HAVE A 2017 ACADIA. WHEN THE CAR IS SHIFTED INTO PARK, THE DASHBOARD SHOWS A WARNING THAT SAYS "SHIFT TO PARK" EVEN THOUGH THE CAR IS ALREADY IN PARK. I HAVE TO TURN THE CAR OFF AND ON SEVERAL TIMES AND SLAM THE SHIFTER INTO PARK UNTIL THE CAR FINALLY REGISTERS THAT IT'S IN PARK.. IF I LEAVE THE CAR LIKE THAT, ALL THE ELECTRICAL STUFF STAYS ON AND MY BATTERY WILL DIE. ADDITIONALLY, WHEN THIS HAPPENS, THE CAR IS NOT IN PARK AND SEEMS TO BE IN GEAR OR AT LEAST IN NEUTRAL BECAUSE IT WILL ROLL. THIS IS A SAFETY HAZARD AND HAPPENS ON A DAILY OCCURRENCE.

NHTSA ODI 11268483

THE BREAK LIGHTS WOULD STAY ON AFTER PARKING THE CAR RESULTING IN A DEAD BATTERY IN ONE OCCASION. THE DEALER HAS REPLACED BREAK PARTS TWO TIMES AND EVEN KEPT THE CAR FOR ONE WEEK FOR SAFETY REASONS. THE PROBLEM IS BACK AND SCHEDULED FOR SERVICE ON 10/14/19.

NHTSA ODI 11267844

VEHICLE WARNING LIGHT SAYS "SHIFT TO PARK" WHEN CAR IS STOPPED AND SHIFTER IS PUT INTO PARK. VEHICLE WILL NOT SHUT DOWN PROPERLY.

NHTSA ODI 11267574

WHEN I TURN MY CAR OFF, I AM GETTING A 'SHIFT TO PARK' ERROR CODE EVEN THOUGH THE CAR IS IN PARK. IF YOU IGNORE IT, THE CAR ACTS AS IF IT IS STILL ON, LIGHTS AND RADIO WON'T TURN OFF. WHEN I GOT MY SON OUT OF HIS CAR SEAT THE CAR STARTED MOVING A LITTLE EVEN THOUGH IT WAS OFF AND IN PARK. YOU HAVE TO TURN THE CAR ON AND OFF MULTIPLE TIMES AND SHIFT THE CAR AROUND TO DIFFERENT SETTINGS UNTIL IT JUST DECIDES IT'S FINALLY IN PARK. THIS IS DANGEROUS AND WHAT HAPPENS IF ONE DAY IT JUST DECIDES IT WON'T GO INTO PARK NO MATTER HOW MANY TIMES YOU TRY AND APPARENTLY THROUGH RESEARCH THIS IS A KNOWN AND COMMON ISSUE YET A RECALL HAS NOT BEEN ISSUED.

NHTSA ODI 11267665

VEHICLE DISPLAYS SHIFT TO PARK MESSAGE WHEN THE CAR IS IN PARK. IT DOES NOT ALLOW YOU TO TURN THE CAR OFF.

NHTSA ODI 11266970