What 639 owners told NHTSA about the 2017 GMC Acadia Denali

TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A TRAFFIC LIGHT, THE HORN PAD WAS DEPRESSED HOWEVER, THE HORN FAILED TO SOUND. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

NHTSA ODI 11372880

AFTER SHIFTING TO PARK THE VEHICLE WILL CONTINUOUSLY STATE "SHIFT TO PARK" AND WILL NOT ALLOW THE DRIVER TO TURN THE VEHICLE COMPLETELY OFF OR LOCK THE DOORS.

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TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE FAILED TO SHIFT INTO PARK. THE CONTACT MENTIONED THAT THE VEHICLE WAS PUT INTO NEUTRAL AND APPLIED THE PARKING BRAKE TO PARK THE VEHICLE. IN ADDITION, THE BATTERY WAS DRAINED DUE TO PLACING THE VEHICLE INTO NEUTRAL AND APPLYING THE PARKING BRAKE. THE VEHICLE WAS TAKEN TO CHEVROLET BUICK GMC OF MURFREESBORO (960 JOHN R RICE BLVD, MURFREESBORO, TN 37129) WHERE THEY INFORMED THE CONTACT TO CONTINUE TO USE THE METHOD UNTIL THEY WERE ABLE TO REVIEW THE VEHICLE ON THE SCHEDULED APPOINTMENT DATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11365091

MY 2017 HAD A SHIFT TO PARK ISSUE. WHEN PARKED AND THE CAR IS IN "PARK" THE CAR WILL SAY "SHIFT TO PARK" WHICH CAUSES YOU NOT TO BE ABLE TO LOCK THE CAR, OR TO MAKE SURE THE CAR WILL NOT ROLL AWAY. TOOK THE CAR TO THE DEALER AND HAD ALL COMPONENTS REPLACED, HOWEVER THEY INFORMATION ME THAT THIS WILL NOT FIX THE PROBLEM AS THE PARTS ARE MADE INCORRECTLY, SO UNFORTUNATELY IT WILL HAPPEN AGAIN AT SOME POINT. MY SECOND ISSUE WITH THE ACADIA IS WHEN YOU ARE IN CRUSE CONTROL, THE CAR WILL AUTOMATICALLY APPLY THE BREAKS (ABRUPTLY AND HARD) FOR NO REASON. GMC SAYS THAT IT COULD BE WHEN THE SENSORS GET DIRTY OR OVERHEAT, HOWEVER IT MAKES YOU VERY UNEASY KNOWING YOUR BREAKS CAN MASH ON AT ANYTIME BY THEMSELVES WHEN YOU ARE USING THE CRUISE CONTROL SYSTEM.

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TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED WHILE DRIVING, THE SHIFT TO PARK FAILED TO MOVE FROM AUXILIARY MODE AND DRAINED THE BATTERY. ADDITIONALLY, THE VEHICLE MOVED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN THREE TIMES TO GARLYN SHELTON BUICK GMC (5625 S GENERAL BRUCE DR, TEMPLE, TX 76502, (254) 598-4128) AND DIAGNOSED THAT THE SHIFTER BOOT AND SHIFTER PIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 11364661

SINCE I PURCHASED THIS VEHICLE I'VE HAD THE STABILITRAK, PARKING BRAKE, STEERING ASSIST WARNINGS POP UP ALONG WITH LIGHTS FLASHING AND THE CAR REDUCES POWER WHEN THIS HAPPENS. IF YOU RESET THE CODES, ITT STOPS. I'VE TAKEN IT BACK TO THE DEALER TO GET IT FIXED AND THEY DON'T KNOW WHAT'S WRONG WITH IT. I'VE HAD THIS VEHICLE 3 YEARS AND IT'S BEEN NOTHING BUT TROUBLE.

NHTSA ODI 11364333

CAR STATES 'ACTION REQUIRED, SHIFT TO PARK' WHEN SHIFTER IS IN PARK AND CAR IS TURNED OFF, CAUSING ME TO BE STRANDED IN MY CAR. ACCESSORIES STAY ON AND DOORS WILL NOT LOCK.

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VEHICLE HAS DEVELOPED THE SHIFT TO PARK ISSUE THAT DOESN'T ALLOW THE SUV TO BE TURNED OFF WHEN ACTUALLY IN PARK. IT'S A SAFETY ISSUE.

NHTSA ODI 11363715

MY VEHICLE WOULD NOT SHUT OFF AFTER I PUT THE VEHICLE IN PARK. KEPT GETTING MESSAGES THAT SAID "SHIFT TO PARK" WHEN IT WAS ALREADY IN PARK. THE DEALER REPLACED THE SHIFT MECHANISM AND THE WIRING HARNESS AT MY EXPENSE.

NHTSA ODI 11362359

WHEN SHUTTING VEHICLE OFF AFTER PLACING IN PARK THE DISPLAY PANEL SHOWS A MESSAGE TELLING DRIVER TO SHIFT TO PARK. THE VEHICLE ENGINE WILL SHUT OFF BUT THE ELECTRICAL SYSTEM WON'T SHUT DOWN UNTIL THE BATTERY PROTECTION TIMER SHUTS EVERYTHING OFF. DOORS DON'T WANT TO LOCK BUT WILL EVENTUALLY AS WELL. THIS OCCURRED PREVIOUSLY WHEN THE VEHICLE WAS ABOUT 18 MONTHS OLD AND THE DEALER MADE A REPAIR CONSISTENT WITH THE MANUFACTURERS TSB THAT WAS ISSUED. THE VEHICLE IS NOW OUT OF WARRANTY AND THE DEALER IS TRYING TO GET GM TO PARTICIPATE IN THE REPAIR BUT IT'S BEEN 3 WEEKS WITH NO ANSWERS.

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TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT UPON PULLING INTO HIS DRIVEWAY AT 10 MPH, THE CVC AXLE DETACHED FROM THE VEHICLE. THE CONTACT RESEARCHED AND DISCOVERED NHTSA CAMPAIGN NUMBER: 17V516000 (POWER TRAIN) WHICH HE LINKED TO THE FAILURE. THE CONTACT CALLED JONES MOTOR COMPANY (545 FLORENCE RD, SAVANNAH, TN 38372) AND HAD THE VEHICLE TOWED TO THAT DEALER. THE CONTACT WAS INFORMED THAT HE HAD TO PAY A DIAGNOSTIC FEE TO DETERMINE THE FAILURE. THE CONTACT DECLINED THE DIAGNOSTIC FEE AND THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V516000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,680. THE VIN WAS NOT INCLUDED.

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THE 2017 GMC ACADIA I OWN WILL NOT RECOGNIZE WHEN THE VEHICLE IS IN PARK. IT STATES TO MOVE TO PARK TO SHUT THE VEHICLE OFF WHEN THE VEHICLE IS ALREADY IN PARK. THIS HAPPENS WHEN TRYING TO SHUT OFF THE VEHICLE BUT I AM UNABLE TO BECAUSE OF THE "SHIFT TO PARK" WARNING. I HAVE TO PUSH THE STICK FORWARD AND TURN THE CAR ON AND OFF SEVERAL TIMES FOR THE MESSAGE TO DISAPPEAR. HAD THIS FIXED BY GMC BUT THEY REFUSED TO COVER UNDER POWERTRAIN WARRANTY.

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TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK MAKING IT DIFFICULT TO SHUT-OFF THE VEHICLE. THE CONTACT STATED THAT THE ENGINE FAILED TO SHUT-OFF SOMETIMES AND WOULD NOT ALLOW THE DRIVER TO LEAVE THE VEHICLE. THE SHIFT TO PARK MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO RIVERHEAD BUICK GMC DEALER LOCATED AT 1423 OLD COUNTRY RD, RIVERHEAD, NY 11901, WHERE THE TECHNICIAN REPLACED THE WIRING HARNESS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO REPLACED AN UNKNOWN PART IN THE GEAR SHIFTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

NHTSA ODI 11361167

THE 'SHIFT TO PARK' LIGHT COMES ON EVEN THOUGH MY CAR IS ALREADY IN PARK. I HAVE TO SIT THERE AND ROCK MY SHIFT BACK AND FORTH UNTIL THE WARNING LAMP GOES OFF. OTHERWISE I CAN'T TURN MY CAR OFF.

NHTSA ODI 11360952

SHIFT TO PARK MESSAGE ON THE INFO PANEL AND CAR DID NOT GO INTO PARK AND BEGAN ROLLING AWAY. HAD TO TURN CAR BACK ON TO SHIFT INTO PARK. ON OCCASION, IT REQUIRES MULTIPLE START/STOPS. THIS IS SAFETY ISSUE IN THAT IF YOU THINK YOU'RE IN PARK THE VEHICLE CAN ROLL AND POTENTIALLY HURT SOMEONE BECAUSE IT'S NOT ACTUALLY IN PARK. THE CAR WAS STATIONARY WHEN THE PROBLEM OCCURRED.

NHTSA ODI 11360803

THE "SHIFT TO PARK" WARNING MESSAGE SHOWS UP AND WON'T PERMIT CAR TO BE SHUTOFF. VEHICLE IS STOPPED AND AT REST AND IS PLACED IN "PARK" AS DESIGNATED BY SHIFT LEVER LIGHT AND DASHBOARD INDICATORS, AND THE AUTO DOOR UNLOCK FEATURE ACTIVATED CORRECTLY WHEN PLACED IN PARK. ON 9/21/20, IT TOOK ME ABOUT 10 MINUTES OF TRYING DIFFERENT POSITIONS AND BY PHYSICALLY MOVING VEHICLE TO A DIFFERENT PARKING SPACE . PROBLEM OCCURS SPORADICALLY. THIS SAME PROBLEM HAS OCCURRED A TOTAL OF ABOUT 5 TIMES IN THE LAST 2 WEEKS BUT NOT AS SEVERE AS THIS LAST TIME. VEHICLE WAS PREVIOUSLY SERVICED 11/2019, WHEN VEHICLE WAS UNDER WARRANTY WITH 10,062 MILES FOR THE SAME ISSUE IN WHICH THE DEALER REPLACED A SHIFTER HARNESS. NOW, 9/21/20, 10 MONTHS LATER, AND 12,400 MILES, THE SAME PROBLEM HAS RE-EMERGED. THE VEHICLE IS NOW OUT OF WARRANTY. THIS IS OBVIOUSLY A MANUFACTURING OR ENGINEERING DEFECT.

NHTSA ODI 11360385

CAR GIVES "SHIFT TO PARK" NOTIFICATION WHEN CAR IS SHUT OFF EVEN THOUGH IT CLEARLY SHOWS IT IS IN PARK. CAR WILL NOT FULLY SHUT OFF. HAVE TO TURN CAR BACK ON AND WIGGLE SHIFTER OR PUT IT IN REVERSE/DRIVE AND THEN BACK IN TO PARK FOR THE CAR TO FULLY TURN OFF.

NHTSA ODI 11360495

WHEN I PARK MY CAR, AND THE GEAR IS IN PARK, WHEN I TRY TO TURN THE CAR OFF, I RECEIVE CONTINUANCE NOTIFICATIONS STATING "SHIFT TO PARK" AND CAN NOT FULLY TURN THE VEHICLE OFF. THE ISSUE HAS BEEN CONTINUOUS AND AT TIMES CAN TAKE UP TO FIVE MINUTES BEFORE I CAN FULLY SHUT THE VEHICLE OFF. THE MOST RECENT EVENT WAS 9/17/2020. I HAVE SEVERAL VIDEOS OF THE ISSUE OCCURRING. THIS IS A KNOWN ISSUE WITH THE DEALERSHIP BUT THEY WILL NOT FIX IT ON THIS VEHICLE SINCE THERE IS NO RECALL AND IS OUT OF BUMPER-TO-BUMPER WARRANTY.

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I GET AN ERROR MESSAGE WHEN TRYING PARK MY CAR STATING "ACTION REQUIRED, SHIFT TO PARK". DISPLAY SHOWS CAR IN PARK AND SHIFTING CONSOLE IN PARK. SOMETIMES TAKES ME MULTIPLE TIMES SHIFTING AND RESHIFTING, AND DRIVING BACK AROUND TO GET THE CAR TO SHUT OFF. THIS MORNING TOOK 15 MINUTES OF TRYING TO GET THE CAR TO PARK AND SHUT OFF.

NHTSA ODI 11355081

1 MONTH AGO RECEIVED "SHIFT TO PARK" NOTICES THAT WOULD NOT ALLOW THE VEHICLE TO BE POWERED OFF. WOULD RESTART ENGINE, MOVE SHIFTING LEVER MULTIPLE TIMES, AND EVENTUALLY WOULD ALLOW VEHICLE TO BE POWERED OFF (ELECTRICALLY). TOOK TO DEALERSHIP AND THEY REPLACED THE SHIFTING LEVER, REPORTING THE ISSUE WAS FIXED. TWO DAYS AGO, WHEN PARKING, THE ENGINE SHUT OFF, BUT AGAIN RECEIVED THE SHIFT TO PARK NOTICE, WITH ELECTRICAL SYSTEM STILL ON. THIS TIME, TOOK MY FOOT OFF THE BRAKE AND THE CAR STARTED ROLLING BACKWARDS. COULD NOT RESTART ENGINE, AND SHIFTING LEVER WAS STUCK IN PLACE. HAD TO SET THE PARKING BREAK AND WAIT FOR A TOW TRUCK. ELECTRICAL SYSTEM REMAINED ON THE ENTIRE TIME. FORTUNATELY THIS OCCURRED IN MY DRIVEWAY AND NOT SOMEWHERE WHERE I WOULD HAVE BEE STRANDED.

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I'M HAVING ISSUES OF GETTING AN ERROR MESSAGE ON MY DASHBOARD OF 'SHIFT TO PARK' WHEN THE SUV IS ALREADY IN PARK. I'VE HAD THIS RANDOMLY OVER THE PAST FEW WEEKS, BUT FIGURED I'D JUST MENTION IT TO THE DEALER AT THE NEXT APPT. GENERALLY, I RESTART IT, MOVE THE GEAR SHIFTER, AND THEN IT GOES INTO PARK. SATURDAY, THE GEAR SHIFTER SHOWED I WAS IN PARK, THE ERROR MESSAGE CAME ON, AND I STARTED ROLLING BACKWARDS! I WAS THANKFUL NO ONE GOT HURT, BUT I'M CONCERNED THAT ONE OF MY KIDS COULD HAVE BEEN BEHIND ME AND THIS HAPPEN. I PUT ON THE BREAK, HAD TO TURN OFF THE CAR, AND THEN RESTART IT, MOVE THE SHIFTER BEFORE IT WOULD RECOGNIZE BEING IN PARK.

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'STEERING ASSIST REDUCED DRIVE WITH CARE' WARNING LIGHT SHOWS UP AT LEAST ONCE A MONTH. THE AIR CONDITIONER AND TEMPERATURE GAUGE DO NOT WORK WHEN THIS IS ON. WE HAD IT CHECKED AND THERE WAS ZERO FREON IN IT. HAD THAT REFILLED TOTALING OVER $400 BECAUSE IT'S A SPECIAL KIND THAT TAKES THE 1234 HOOK UP. STEERING ASSIST REDUCED DRIVE WITH CARE WARNING LIGHT CAME ON AGAIN LIKE IT DOES EVERY MONTH. HUSBAND POPPED THE HOOD TO TAKE A LOOK AND IT APPEARS FREON HAS SPEWED WHILE STEERING ASSIST LIGHT IS ON, EXPLAINING WHY IT WAS EMPTY WHEN WE TOOK IT TO BE CHECKED. THE CHECK ENGINE LIGHT IS ALSO ON NOW TOO. WHEN POWERING VEHICLE OFF, A MESSAGE ON THE SCREEN SAYS 'CLIMATE CONTROL NOT AVAILABLE WHEN VEHICLE IS POWERED OFF'. ADDITIONALLY WE GET A 'SHIFT TO PARK' MESSAGE WHEN WE POWER OFF THE VEHICLE. READY TO SEEK LEGAL ACTION

NHTSA ODI 11354560

I BOUGHT MY 2017 GMC ACADIA ON AUGUST 3, 2020. WHEN I GOT HOME I PUT MY VEHICLE IN PARK AND ON THE SCREEN IT SAID "SHIFT TO PARK." I HAD PARKED ON A HILL AND I THOUGHT MAYBE THAT'S WHAT HAD CAUSED IT. SO FOR THE NEXT COUPLE WEEKS IT HAS DONE THE SAME THING MULTIPLE TIMES. I AM USUALLY PARKED AND SHIFTING IT INTO PARK. I HAVE BEEN LATE TO WORK BECAUSE I AM CONSTANTLY FIGHTING WITH THE SHIFTER SO MY CAR WILL SHUT OFF. I HAVE GOOGLED IT AND THERE A TON OF REVIEWS SAYING THAT THEY ARE HAVING THE SAME PROBLEM AS ME. I AM VERY DISAPPOINTED THAT NOTHING IS BEING DONE ABOUT THIS. I PAID A LOT OF MONEY FOR MY VEHICLE AND I'M MAKING A PAYMENT ON IT AS WELL. I HAVE TO SMALL CHILDREN AND IT'S A SAFETY HAZARD BECAUSE SOME HAS MADE COMMENTS THAT THEIR VEHICLE ROLLS BACKWARDS. SOMETHING NEEDS TO BE FIXED. SOME HAVE HAD IT FIXED AND TWO MONTHS LATER IT HAPPENS AGAIN. I HAVE CALLED THE GMC DEALERSHIP NEAR ME, CORPORATE, AND THE DEALERSHIP I BOUGHT IT FROM AND THEY ARE ALL LOOKING INTO THE PROBLEM. WE, AS IN THE PEOPLE THAT BOUGHT THE VEHICLE, SHOULDN'T HAVE TO PAY FOR A MISTAKE THE GMC CLEARLY KNOWS ABOUT.

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TL* THE CONTACT OWNS A 2017 GMC ARCADIA. THE CONTACT STATED WHILE STOPPED WITH THE VEHICLE IN PARK, THE SHIFT TO PARK MESSAGE DISPLAYED ON THE INSTRUMENT PANEL WITH AN ABNORMAL CHIME HEARD. ADDITIONALLY, THE DOORS FAILED TO LOCK SECURELY. THE CONTACT CALLED SHELTON BUICK GMC INC (855 S. ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 266-2156) AND WAS INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 25,000. *BF *AS

NHTSA ODI 11353147

THE VEHICLE DISPLAYS "SHIFT TO PARK" WHEN TURNING OFF VEHICLE EVEN THOUGH THE TRANSMISSION IS ALREADY IN PARK. WE HAVE TRIED MANY TIMES TO RESTART THE VEHCIE AND SHIFT THE VEHICLE. AS DESIGNED, THE KEYS MUST STAY WITH THE VEHICLE, SO THE OCCUPANT EITHER HAS TO LEAVE THE KEYS UNSECURED OR STAY WITH THE VEHICLE. I'VE HAD TO UNHOOK THE BATTERY BECAUSE THE ELECTRONICS WILL NOT SHUT OFF WHEN IN THIS STATE. WE HAVE HAD INSTANCES WHERE SOMEONE HAS TO STAY WITH THE VEHICLE FOR PERIODS OF TIME. AN ONLINE SEARCH SHOWS MANY COMPLAINTS ABOUT THIS ISSUE AND NO DEFINITIVE FIX.

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