What 1,092 owners told NHTSA about the 2017 Ford Fusion

The door entry control numbers are on all the time now which will cause the battery to drain if the car is not driven daily. It says that water from a car wash or rain has gotten in behind the door control panel.

NHTSA ODI 11747581

I am the owner of a 2017 Ford Fusion with 61,000 miles on the odometer. Please note that I have always taken good care of my car, having it serviced promptly when required. In recent weeks, I have had to replace my complete steering rack (cost $4,500) and two weeks later, my 1.7-liter Ecoboost engine due to a coolant leak into the number two cylinder at a cost of $6,700. Ford has known about both problems for years and they have resulted in both class action and small claims suits against the company. Regarding the engine, Ford issued Customer Satisfaction Program 21N12, Technical Service Bulletin TSB 22-2134 and Customer Satisfaction Program 19B37 - Supplement #4 to replace the car's engine short block. This covered cars for 7 years of service or 84,000 miles - with, as quoted in the Ford memo sent to dealers on June 9, 2022, "coverage automatically extended to subsequent owners," for presumably the life of the car. Since this is clearly a manufacturing error (as Ford admits in its June 9, 2022 memo to dealers) and not due to negligence on my part, I should be reimbursed for my expenses. The NHTSA should also open a recall case on this matter for owners like myself.

NHTSA ODI 11746906

1.5 liter ecoboost engine has a coolant intrusion problem into the cylinder to due a design flaw. Problem can cause several problems: loosing coolant and causing the engine to overheat, causing misfire in the cylinders, and can cause the engine to stallwhich has happened several time on me. The engine should be recalled as a safety concern for stalling, it has stalled on the I15 in Utah several times

NHTSA ODI 11745114

Upon starting my car, the check engine light illuminated. Took my car to my mechanic and they confirmed an engine issue. Also stated the Ford 2.0 Liter engine has a high failure rate. My 2017 Ford Fusion SE (2.0 L Turbo Engine – VIN # [XXX]) with only 82,300 miles, which was purchased new, that has developed a water intrusion issue as identified in the Ford TSB 19-2346. After two separate requests Ford has stated it is out of warranty and will not provide and assistance in repairs, however based upon numerous reports this is caused by a design flaw. Previous recalls on the 1.6 L engine confirm the issue is across this engine family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11744002

Odometer Fraud. The contact purchased a 2017 Ford Fusion. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 119,966, but during a repair, it was discovered that the mileage was 200,000.

NHTSA ODI 11742719

My torque converter went bad on my 2017 Ford Fusion, it's the same problem the other 2017 Ford Fusions had with their torque converter however my vin is not on the recall.

NHTSA ODI 11741995

Noticed that the coolant level kept going down with no apparent external leakage and was also getting a code for #2 Cylinder Mis-Fire, After adding a total 1 gallon antifreeze i made an appointment at the local Ford Dealer to see what is wrong. They Diagnosed the Issue to Coolant leaking in to Cylinder #2, there recommendation is to replace Long Block.

NHTSA ODI 11742109

I recently now am having to replace my engine a second time in 2 years due to a coolant intrusion problem

NHTSA ODI 11741186

NHTSA recall 23V-162/Ford recall 23S12 Vehicle suffered secondary failure of recall remedy part which caused an immediate loss of braking ability. Ford dealer refused a safety tow unless I paid for it upfront which forced me to use my personal roadside insurance. After calling local dealer to assure vehicle had arrived after being towed, dealer said they couldn't look at vehicle until Tuesday , five days later because of the weekend and holiday.

NHTSA ODI 11739491

The rotary gear shift knob occasionally gets stuck and refuses to rotate back to Reverse (R). This intermittent failure has occurred 3 times within this month. The dashboard does not show any warning lights or error codes during the incident. This is a severe safety hazard as it could leave the vehicle stranded in traffic or unable to back away from danger. Took the vehicle to the Ford dealership(Citrus Motors Ford) for inspection, but they returned it as "Could Not Duplicate" because no active diagnostic trouble codes (DTCs) were stored. However, the physical shifting malfunction remains an active threat.

NHTSA ODI 11739517

While pulling into my parking garage at work I put my 2017 Ford Fusion into park to open the door and scan my card. When I tried to shift out of park the gear shifter indicated a shifting fault that required service. The car was towed to a Ford Service Center where the problem as diagnosed to be the shift control linkage, specifically the shift cable bushing. I have come to understand that this part has had issues in the 2013-2016 Ford Fusion models resulting in a recall. This issue appears to also be in the 2017 Ford Fusion as the results of the fault are identical to those of the 2013-2016 models. The component has been diagnosed by a certified ford service center. There were no warning lamps or prior indicators of this issue. Warning lamps only turned on after the issues occured.

NHTSA ODI 11739535

The vehicle's electrical system intermittently fails while driving. The entire instrument cluster and electronics shut off (speedometer, gauges, and all warning indicators go dark) while the engine continues running. On one occasion this occurred at night on a highway, with sudden loss of dashboard and electrical function until the vehicle could be pulled to safety, rendering the vehicle essentially invisible. The failure has worsened over time and now includes audible relay clicking near the center console and failed remote-start commands. The problem has been reproduced and confirmed by an authorized Ford dealer. After multiple prior visits where the dealer could not reproduce the fault, the dealer verified the concern and connected a scan tool, finding that all modules on the HS1-CAN communication bus stopped communicating. The dealer checked technical service bulletins, performed pinpoint tests, and verified connector pin fitment. The dealer's diagnosis is a failed Gateway Module, with replacement recommended. The vehicle remains available for inspection. Warning symptoms preceding the failures include the dashboard going dark, electronics resetting, fault codes appearing on restart, and remote start malfunctioning. This is a serious safety risk: loss of the instrument cluster, lighting, and electrical systems while driving, particularly at highway speed and at night, eliminates the driver's ability to monitor speed and warning indicators and can result in loss of visibility. This failure pattern is widely reported by owners of this model and appears consistent with Gateway Module defects addressed by recall on newer model-year Fusion vehicles.

NHTSA ODI 11739613

NHTSA claim # 11739491 update 05/22/2026 Young Ford Ogden Utah is refusing to execute the remedy for open safety recall 23S12 on my vehicle. They are refusing to run diagnostics test to honor the recall without paying $100 and up fee.

NHTSA ODI 11739621

The car overheated due to coolant leaking. Found out vehicle has a coolant intrusion requiring a new engine now.

NHTSA ODI 11738437

I was driving and the car just stopped it wouldn't let me put in park or drive it just stayed in neutral. And I was stuck it kept the the emergency break on. Then it wouldn't turn off all the way which caused the car to drain battery.

NHTSA ODI 11737001

Coolant leak into engine block, ford dealership said $8,000 to replace engine cars only at 65k miles. Problem is from manufacturer defect in the 2.0l TT turbo engines in fusions and should be recalled as it’s not the owner/operators wrong doings.

NHTSA ODI 11736882

Coolant intrusion, problem.

NHTSA ODI 11735021

The contact owns a 2017 Ford Fusion. The contact stated that while driving approximately 35 MPH, the rear end of the vehicle unexpectedly locked up. There was no warning light illuminated. The vehicle became inoperable and was towed to the residence. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 24V102000 (Power Train). The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11733558

Component/System: Engine — 1.5L EcoBoost short block coolant intrusion leading to catastrophic engine failure. Vehicle is available for inspection upon request. Safety Risk: Vehicle overheated while in operation, creating risk of engine fire, loss of vehicle control, and stranding of occupant on a public roadway. Ford's own TSB 22-2322 acknowledges this defect creates a fire risk. Confirmed by dealer/shop: YES Inspected by manufacturer/police/insurance: Ford Motor Company was contacted on 17APR26 and opened case number XXX but denied coverage citing vehicle assembly location [XXX] ) despite the defect being present in all 1.5L EcoBoost engines regardless of assembly plant. Warning symptoms: Vehicle exhibited overheating warning prior to failure. Coolant intrusion into cylinder bores is a known documented defect covered under Ford Customer Satisfaction Program XXX and TSB XXX for identical engines in US-assembled vehicles. Mileage at failure: Approximately 65,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11731885

Coolant light and check engine lights kept coming on. The car was diagnosed by the Ford Dealership as Ford TSB 22-2229, which is a design flaw in specific EcoBoost engines, where an "open deck" block causes coolant to leak into cylinders 2 and 3, leading to severe engine failure. To fix this issue, the TSB requires replacing the entire long block assembly with a redesigned version featuring enhanced sealing surfaces. The cost for this new engine was quoted as $8000 to $9000.

NHTSA ODI 11731651

Dec 2022 I purchased a 2017 Ford Fusion. In June 2023 the engine needed replaced which was covered under warranty. In March 2026, the flex plate breaks and now needs to be replaced. This is the original part for this car as I confirmed with the dealer that this part isn't required to be replaced when the engine is replaced. So it's not covered under vehicle warranty or the motor repair warranty. However, there is a known issue of these flex plates breaking and there is Customer Satisfaction Program 22N12 for Ford Fusions regarding this known issue that only covers years 2019 & 2020. I want the 2017 year to be added to this as a known issue.

NHTSA ODI 11731397

Rear Backup Camera keeps malfunctioning. The display screen from camera glitches or goes black and eventually it will state that rear camera is not available.

NHTSA ODI 11729461

Engine failure due to coolant intrusion.

NHTSA ODI 11727564

2017 ford fusion started to drive rough and minutes later the check engine light illuminated. The car was immediately turned off and taken to a mechanic. The mechanic diagnosed it with coolant intrusion and advised to check for recall. There are no active recalls associated with the VIN. The car needs a new engine at 70,000 miles.

NHTSA ODI 11725476

Coolant Intrusion caused my engine to be blown.

NHTSA ODI 11724301