What 1,081 owners told NHTSA about the 2017 Ford Fusion Hev

JUNE 1ST 2020 WHILE DRIVING 55MPH ON A HOT DAY WINDOWS DOWN STEREO BLASTING SUDDENLY THE SPEAKERS SCREECH A DEFENING SOUND AND THEN NOTHING .SCREEN DISPLAYS AUDIO OFF AND WON'T TURN ON. NO MUSIC AND THE PART THAT'S DANGEROUS NO GPS PROMPTS (I GET LOST EASILY) THE NEXT DAY ITS COOLER AND IT WORKS AGAIN. OCTOBER 13TH 2020 THE RADIO DISPLAYS AUDIO OFF AND AND IS STILL OFF AS I WRITE THIS COMPLAINT ON A COOL OCTOBER DAY. THIS CAR IS A SAFETY HAZARD AND NOW BASICALLY WORTHLESS WITH OUT A FUNCTIONAL AUDIO SYSTEM. I CANT AFFORD TO TAKE IT TO THE DEALER TO EVEN TRY TO FIGURE OUT THE PROBLEM LAST TIME I WENT FOR A SIMPLE SOFTWARE UPDATE TO ADDRESS ANOTHER PROBLEM WITH THE RADIO IT COST $80.

NHTSA ODI 11366578

SHIFT DIAL GET STUCK IN PARK, WILL NOT SHIFT OUT OF PARK EVEN WITH THE OVERRIDE, HAVE HAD IT LOOKED AT TWICE, BOTH TIMES THERE WAS "NO PROBLEMS," AND THE SHOP ALWAYS IT WORKS WHEN THE TOW TRUCK DROPS IT OFF. IT HAPPENS ON AND OFF, NEVER GIVES AN ERROR MESSAGE OR THROWS A CODE. COULD BE DRIVING ONE MINUTE, GET HOME, SHUT THE CAR OFF, A COUPLE HOURS LATER GET BACK IN, AND IT DOESN'T SHIFT ANYMORE. IT'S EXTREMELY INCONVENIENT AND CONSIDERING THE FORD DEALERSHIP SAYS "THIS HAPPENS A LOT" I DON'T UNDERSTAND WHY THEY DON'T RECALL THE FAULTY CABLE OR RELAY OR TRANSMISSION OR SHIFT DIAL IF IT HAPPENS ALL THE TIME, BECAUSE AFTER TAKING IT TO 3 DIFFERENT SHOPS, THEY ALL HAVE NO ANSWER TO THE ISSUE, JUST TO "DEAL WITH IT". AND THE FACT THAT THE OVERRIDE DOESN'T WORK IS A BIG PROBLEM. BUT FORD DOES THEIR THING AND I GUESS WON'T RECALL SOMETHING THEY KNOW IS A PROBLEM ON MANY OF THEIR 2017 FORD FUSION SE'S EVEN THOUGH IT'S A SAFETY ISSUE BUT I GUESS THAT'S FORD, MORE ABOUT PUMPING CRAP CARS OUT THAN THEY ARE WORRIED ABOUT MAKING THEM SAFE WHEN THE SAME PROBLEM OCCURS ON MULTIPLE 2017 FORD FUSIONS.

NHTSA ODI 11361410

VEHICLE CODES STARTED TO APPEAR ON THE DASHBOARD ( TEMP LIGHT, ENGINE LIGHT, BATTERY LIGHT) WARNING SIGNS ALSO APPEARED ( OVERHEATING IN ENGINE ) ENGINE COOLANT STARTED TO DECREASE NO LEAK WAS DETECTED. IT WAS TAKEN TO A MECHANIC TO GET EVALUATED AND THEY CAME TO THE CONCLUSION THAT IT WAS LEAKING INTERNALLY INTO THE CAR WHICH CAUSED OTHER ISSUES. THIS CAR WAS PURCHASED FEBRUARY 2020 SO 8 MONTHS LATER THE CAR HAS COMPLETELY CRASHED. WHITE SMOKE IS ALSO EXPELLING FROM THE VEHICLE EXHAUST. THE SPARK PLUGS ARE BURNING UP THEY WERE REPLACED APPROXIMATELY 8 DAYS AGO AND THEY ARE COMPLETELY BURNED WHITE.

NHTSA ODI 11360949

I WAS IN A THE MIDDLE OF A DRIVE THRU AND I PUT MY CAR IN PARK AND ENGINE LIGHT CAME ON, MY GEAR SHIFTER WAS FLASHING IN ALL THE GEARS AND ON THE DASH IT WAS SAYING SHIFT SYSTEM FAULT SERVICE REQUIRED. I COULDN'T PUT IT IN ANY GEAR. IT WOULDN'T START UNTIL SOME GUY CAME OVER AND SAID THE SAME THING HAPPENED TO HIS FORD FUSION. HE KNEW HOW TO GET IT BACK IN PARK AND SHOWED ME WHAT HAPPENED. HE HAS SAID THAT THERE WAS A RECALL FOR THAT PART.

NHTSA ODI 11353646

I WAS DRIVING ABOUT 10 MINS AWAY FROM MY HOUSE, IN THE CITY AS I APPROACHED A RED LIGHT MY CAR SHUT OFF. IT STOPPED WHILE I WAS IN MOTION , I COULDN'T BRAKE, THERES WAS NOTHING COULD DO BUT JUST LET THE CAR STOP ON ITS OWN. THE BATTERY LIGHT STARTED TO FLASH, THE WRENCH LIGHT CAME ON. I TURNED THE CAR OFF, THEN BACK ON, AND IT DIDNT START. SO I TRIED AGAIN, AND THE CAR STARTED, I WAS ALE TO MAKE IT HOME SAFE. BUT THIS IS A HAZARD, I HAD CHILDREN IN THE CAR, I WILL LIKE THIS CAR TO BE RECALLED. I SAW IN 2017 IN JULY ABOUT FIVE THOUSANDS 2017 FORDS WERE RECALLED FOR THIS REASON. IM SCARED AND DONT KNOW WHAT TO DO!

NHTSA ODI 11352665

2017 FORD FUSION. CONSUMER WRITES IN REGARDS TO DEFECTIVE BATTERY. *LD THE CONSUMER STATED SINCE THE PURCHASE OF THE VEHICLE THE BATTERY HAS DIED A TOTAL OF 7 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR 4 TIMES. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. *JS

NHTSA ODI 11349434

MY VEHICLE START STALLING THE CHECK ENGINE LIGHT CAME ON AND THEN THE CAR SLOWED DOWN AND WOULDN'T GO OVER 25MILES ON THE INTERSTATE AND I ALMOST GOT HIT BY OTHER VEHICLES TRYING TO PASS ME. I WAS CLOSE TO THE FORD DEALERSHIP SO I DECIDED TO GO THERE. NOT LONG AFTER THE TEMPERATURE GAUGE STARTS TO GO UP. ONCE L ARRIVED AT THE FORD DEALER WHERE I ALWAYS GO FOR THE MAINTENANCE OF MY VEHICLE AND AFTER 3HRS I WAS ASKED IF THEY COULD KEEP MY CAR OVERNIGHT TO DO A COOLANT CHECK. I SAID YES AND THE NEXT DAY I WAS TOLD THAT THE CODE 301 WAS A SPARK PLUG THAT NEEDED TO BE CHANGED BUT THAT WASN'T THE PROBLEM. I HAVE A COOLANT LEAK AND ITS LEAKING IN MY ENGINE AND THAT IS THE PROBLEM. OVERALL I NEED A NEED ENGINE AND THE CAR IS ONLY 2 1/2 YEARS OLD. FORD WOULD NOT HELP WITH THE PROBLEM.

NHTSA ODI 11348942

I PURCHASED THE CAR ON OCTOBER 21ST OF 2019. I HAVE HAD NOTHING BUT ISSUES WITH THIS CAR BASICALLY SENSE PURCHASING IT. I BOUGHT THE CAR WITH 54,000 MILES. I WAS UP TO ABOUT 74,000 WITH THE NEED TO REPLACE A MOTOR. I DID SO, BEFORE I REPLACED THE MOTOR THE BATTERY LIGHT WAS ON. I CHANGED THE ALTERNATOR BELIEVING THAT WOULD BE THE ISSUE, I ALSO REPLACED THE BELT WITH IT THINKING I MIGHT AS WELL. STILL BATTERY LIGHT WAS ON. SO I EVEN WENT AND CHANGED THE BATTERY AND STILL A BATTERY LIGHT. I HAVE DUMPED NOTHING BUT MONEY INTO THIS CAR SENSE PURCHASING IT. I HAVE BEEN READING NOTHING BUT ISSUES WITH THESE 2017 FORD FUSIONS ANS BELIEVE FORD NEEDS TO BE HELD ACCOUNTABLE FOR THIS BECAUSE SO MANY OTHERS ARE EXPERIENCING THESE ISSUES AND NOW I BELIEVE THE ECM IS GOING TO BE REPLACED. I BOUGHT THIS CAR THINKING A NEW CAR WOULD BE A GOOD INVESTMENT FOR MY FAMILY AND TO GO BACK AND FOURTH TO WORK WHICH HAS BEEN NOT THE CASE. I HAVE HAD OLD WAR HORSE TRUCKS WITH OVER 200K MILES RUN AND DRIVE BUT KNEW THEY WOULD NEED TO UPGRADED TO A NEWER FAMILY CAR. I REALLY DO NOT THINK FORD IS TAKING ACCOUNT FOR THE REAL ISSUES THEY ARE HAVING WITH THEIR NEW VEHICLES THEY ARE SELLING TO THE PUBLIC WHO ARE TRYING TO MAKE A LIVING AND WITH CONSTANT ELECTRICAL PROBLEMS THAT JUST ISN'T RIGHT. BASIC MAINTENANCE IS UNDERSTANDABLE BUT TO HAVE ALL OF THESE ISSUES JUST SEEMS UNACCEPTABLE.

NHTSA ODI 11341706

TURNED CAR ON AND IMMEDIATELY RECEIVED THE SHIFT SYS FAULT SERVICE REQUIRED WARNING. CAR WOULD NOT GO INTO GEAR AS WELL AS THE PARKING BRAKE WOULD NOT GO OFF. ATTEMPTED TO UTILIZE THE KEY HOLE IN THE CENTER CONSOLE, DID NOT ASSIST AT ALL. TOW TRUCK MOVED CAR TO THE HOUSE FOR US. THE CAR WAS STATIONARY DURING THE ATTEMPTING TO MOVE INTO DRIVE.

NHTSA ODI 11340555

CAR KEPT GIVING US A FLAT CODE FOR GEARS....SAYING TRANSMISSION WASNT IN PARK.CAR WOULDNT START OR SHIFT GEARS...THIS HAPPENED AS WE WERE DRIVING THE CAR

NHTSA ODI 11338785

MY CAR WAS PURCHASED ABOUT 1 1/2 YEARS AGO AS A CERTIFIED PREOWNED FROM SHEEHY FORD IN ASHLAND, VA. SINCE THEN THE BATTERY HAS BEGUN DRAINING FOR NO REASON WHEN THE CAR IS SITTING STILL. I WENT TO LEAVE WORK A FEW MONTHS AGO AND THERE WAS NOTHING LEFT ON IN THE VEHICLE. WHEN I GOT IN TO GO HOME I WAS UNABLE TO START MY VEHICLE. THIS HAPPENED AGAIN TO ME LAST WEEK AFTER MAKING A TRIP TO GA TO VISIT FAMILY. I WAS UNABLE TO DRIVE BACK TO VA FROM GA WITHOUT PURCHASING ANOTHER BATTERY. MY UNCLE WHO WORKS ON VEHICLES, HOOKED MY FUSION UP TO A DIAGNOSTIC MACHINE AFTER TAKING OUT VARIOUS FUSES AND THE CAR STILL HAD A VERY HIGH DRAIN ON MY BATTERY. I HAVE RESEARCHED THIS ON THE INTERNET AND IT SEEMS TO BE A STANDING ISSUE WITH SEVERAL FORD FUSION OWNERS. FORD NEED TO ISSUE A RECALL AND FIX THIS ISSUE. HAVING DRIVERS STRANDED ON THE ROAD IS NEVER GOOD. IF I COULD I WOULD RETURN THIS VEHICLE BACK TO THE DEALERSHIP AND PURCHASE ANOTHER VEHICLE NOT FROM FORD. *TR

NHTSA ODI 11337201

WAS GOING TO LEAVE WORK IN APRIL AND MY FUSION COULD NOT START. BOUGHT AND REPLACED MY BATTERY. TRAVELED TO GA TO VISIT A FAMILY MEMBER. WENT TO DRIVE TO THE STORE TO PICK UP SOME GROCERIES AND AGAIN MY FUSION WILL NOT START. HAVE TO BUY YET ANOTHER BATTERY. FORD PLEASE FIX THIS ISSUE!!! *TR

NHTSA ODI 11330955

BATTERY CONTINUES TO DRAIN AND VEHICLE CONTINUES TO NOT START. THE VEHICLE WAS DEAD TWICE IN OCT AND NOV. IN DECEMBER BATTERY REPLACEMENT. HAS BEEN TO DEALERSHIP 2 MORE TIMES SINCE WITH DEAD BATTERY. THE PROBLEM DOES NOT WANT TO BE FIXED BY FORD. THEY CONTINUE TO JUST JUMP IT AND SAY IT'S OK. *TR

NHTSA ODI 11328979

THE ELECTRIC CHARGER THAT PLUGS INTO THE 120V WALL OUTLET IS OVER HEATING ON EVERY CHARGE. STARTED HAPPENING WITHIN THE LAST MONTH. *TR

NHTSA ODI 11328717

DIFFICULT TO START AFTER REFUELING (UNAFFECTED BY AMOUNT OF FUEL INSIDE TANK); INTERMITTENTLY GRUNTING/VIBRATION SOUNDS COMING FROM FUEL TANK AT RANDOM INTERVALS. HAPPENS WHILE PARKED AND WHILE IN MOTION. CAR HAS ALSO HAD ELECTRICAL-TYPE HUMMING SOUND COMING FROM GEAR KNOB AND DASH SINCE I BOUGHT IT WITH 36K MILES ON IT. *TR

NHTSA ODI 11326647

TRIED TO START CAR. BATTERY LIGHT, ENGINE LIGHT AND POWER TRAIN LIGHT CAME ON. NEVER STARTED. TURNED THE CAR COMPLETELY OFF. WAITED A COUPLE MINS AND TRIED AGAIN. NEVER STARTED AND THIS TIME ALL LIGHTS CAME ON. MADE A TICKING SOUND. DIDN'T TURN OVER EITHER TIME TRYING TO START. WENT TO THE STORE EARLIER IN THE DAY THOUGH, AND EVERYTHING WAS FINE.

NHTSA ODI 11323293

I BOUGHT MY FORD FUSION USED FROM A DEALERSHIP. I DROVE THE CAR HOME AND PARKED IT IN MY GARAGE. THE NEXT DAY I WENT TO LEAVE AND MY BATTERY WAS DEAD. I THOUGHT MAYBE SOMEHOW I LEFT SOMETHING ON TO I JUMPED IT AND WENT ON. 4 DAYS AFTER I WENT TO A FRIENDS HOUSE AND I DIDN'T DRIVE MY CAR FOR 2 DAYS AND WENT TO LEAVE AND IT WAS DEAD AGAIN WHICH LEADS ME TO BELIEVE THE IS A FAULT OR SOMETHING IS NOT TURNING OFF LIKE IT SHOULD WHEN THE CAR IS SHUT OFF. I HAVE READ THAT OTHERS HAVE HAD THE SAME PROBLEM.

NHTSA ODI 11322214

FORD SYNC 3 "APIM" FAILURE. THE MODULE CONTROLLING THE INFOTAINMENT SYSTEM IN THE CAR FAILED AFTER A SOFTWARE UPDATE TO VERSION 3.0. HAPPENED 7 DAYS PAST AND 6000MI BEFORE WARRANTY EXPIRED WITH FORD UNWILLING TO COVER ANY OF THE COST. AFTER APIM REPLACEMENT BATTERY ALSO FAILED. AFTERMARKET SELLERS OF APIM'S ACKNOWLEDGE HIGH FAILURE RATE ON 1ST GEN (2016-17) APIMS.

NHTSA ODI 11306506

SINCE I BOUGHT THE CAR IN MARCH OF 2019 IT HAS GIVEN ME PROBLEMS WITH STARTING. IT SEEMS THE BATTERY IS ALWAYS DEAD EVEN WHEN THE BATTERY IS NEW AND THE MECHANIC TELLS ME THE BATTERY IS CHARGED FINALLY TODAY A MECHANIC TOLD ME IT MAY BE THE STARTER. BECAUSE WHEN I TRY TO START IT MOST TIMES IT IS DELAYED OR SOMETIMES IT WON'T START AND I NEED A JUMP . THIS CAR IS ONLY 2 YEARS OLD. WHY AM I HAVING PROBLEMS WITH THE STARTER ? IS THERE A RECALL ON THIS CAR?

NHTSA ODI 11298863

BRAKE ARE NOT WORKING

NHTSA ODI 11268128

IF I TURN ON MY ELECTRONIC PARKING BRAKE AND TURN MY CAR OFF BY THE TIME I WAKE UP MY CAR BATTERY WILL BE DRAINED

NHTSA ODI 11268094

ERROR MESSAGE ON INSTRUMENT PANEL DISPLAYS "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM" WHEN THIS HAPPENS THE CLIMATE SYSTEM, RADIO, WINDOWS, AND SEAT CONTROLS STOP WORKING, THIS HAPPENS RANDOMLY AND CAN LAST AS LONG AS A WEEK. MANY OWNERS WITH SEVERAL DIFFERENT FORD MODELS ARE EXPERIENCING THIS PROBLEM AND FORD REFUSES TO ACKNOWLEDGE IT.

NHTSA ODI 11267746

2017 FUSION IS ONCE AGAIN BACK TO MAKE A SECOND ATTEMPT TO FIND WHY THE BATTERY IS BEING DRAINED. I HAVE PICS OF EACH TIME THAT IT AS COMPLETELY DIED AND I HAD TO RECHARGE THE BATTERY. THE LAST TIME IT WAS SITTING ON MY DRIVEWAY FOR 5 DAYS AND IT COMPETELY DRAINED THE BATTERY. I HAD TO PUT A CHARGER ON IT OVERNIGHT THROUGH THE ENGINE COMPARTMENT AND THEN WHEN I WAS FINALLY ABLE TO GET THE TRUNK THEN I HAD TO RECHARGE THE BATTERY FOR OVER 8 HOURS TO GET THE VEHICLE STARTED. I DO NOT HAVE THE TIME TO TAKE THIS PROBLEM TO THE TO THE DEALER EACH TIME BUT I AM GOING TO TAKE IT IN AGAIN THIS WEEK 9-23-2019 TO SEE IF THEY CAN LOOK INTO WHAT IS CAUSING THIS PROBLEM. IT IS UNBELIEVABLE TO US THAT FORD DOES NOT RECALL THESE CARS.

NHTSA ODI 11257342

TL* THE CONTACT OWNS A 2017 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING BETWEEN 30 AND 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO MANLEY'S BELVIDERE FORD LINCOLN (1800 N STATE ST, BELVIDERE, IL 61008, (815) 544-2138) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-22298025. THE APPROXIMATE FAILURE MILEAGE WAS 21,108.

NHTSA ODI 11256711

THE FORD "SYNC 3" SYSTEM, WHICH SEEMS TO BE THE BRAINS OF NEARLY ALL INTERIOR CONTROLS AND ACCESSORIES HAS BEEN MALFUNCTIONING IN MULTIPLE FORD MODELS FOR A FEW YEARS NOW. THING AFFECTED INCLUDE ALL HVAC CONTROLS, AUDIO CONTROLS, POWER SEATS, WINDOWS, REMOTE START ABILITIES AND MORE. FORD AWARE OF THE MALFUNCTIONS IN CURRENT AND PREVIOUS MODELS, YET THEY REFUSE TO ISSUE ANY RECALL OR TECHNICAL SERVICE BULLETIN. THE DEALERSHIPS INSIST THEY CAN'T DUPLICATE THE ISSUE EVEN AFTER HAVING BEEN SHOWN VIDEOS OF THE CARS MALFUNCTIONS. A QUICK SEARCH THROUGH ONLINE FORD FORUMS WILL THIS ISSUE IS WIDELY EXPERIENCED AND THAT IT'S CLEARLY A MANUFACTURING DEFECT AND FORD SHOULD BE LIABLE.

NHTSA ODI 11254741