What 1,081 owners told NHTSA about the 2017 Ford Fusion Hev

The contact owns a 2017 Ford Fusion Hybrid. The contact stated while making a left turn, the steering wheel made a complete 360-degree turn; however, the vehicle failed to respond as needed. Additionally, the horn and the buttons on the steering wheel became inoperable. The contact pushed up on the steering wheel, applying a lot of pressure, to steer the vehicle while turning. Additionally, when the vehicle was started, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact believed that the failures were associated with NHTSA Campaign Number: 18V167000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 21,600.

NHTSA ODI 11611533

The dash deteriorated to the extent that, according to a Ford engineer, the passenger airbag will not deploy properly.

NHTSA ODI 11584932

Airbags failed to deploy at 30-40 mph head on collision. Vehicle had an airbag light come up, was inspected by Ford and the RCM module was replaced as directed by manual. Airbags were also inspected at the time. Lights were cleared after the replacement. Was the car not reading the speed at the time of the accident? My wife and 2 toddlers were in the vehicle at the time of the accident. I have a wrist injury and whiplash. Injuries could have been worse if it was a vehicle of twice the size or a semi.

NHTSA ODI 11580473

I was a victim in a car crash driving this vehicle when another vehicle hit me and deployed my air bags. Due to the air bags deployment I ended up with significant burn marks to my arm which is likely to permanently scar.

NHTSA ODI 11543218

The contact owns a 2017 Ford Fusion. The contact stated that the air bag module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN related to the failure. The approximate failure mileage was 89,000.

NHTSA ODI 11541655

The contact owns a 2017 Ford Fusion. The contact stated that during a vehicle State Inspection, the air bag warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the air bag control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the replacement part was on backorder. The failure mileage was unknown.

NHTSA ODI 11532065

The airbag warning light was enabled on the dashboard. The Ford dealer diagnosed this as code "DTC U2100:00 and B00A0:62-28 stored in RCM". I was told that Ford told the dealer to reprogram the RCM with new software and this was labor "not covered by warranty or recall." But, if my car were one model year later (2018 vs 2017) it would have been covered. I argued that this is a software defect, clearly the hardware did not fail since they did not have to replace anything, but I was simply told the labor was not covered and I would need to pay for it. After the software update the error codes and airbag light are normal. There is clearly a software defect impacting the safety performance of the vehicle. This vehicle should be recalled and the cost of the update and labor should not be a burden to the consumer. Consumers, such as me, who have had to pay for this work should be reimbursed by Ford.

NHTSA ODI 11523490

On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.

NHTSA ODI 11522539

The contact owned a 2017 Ford Fusion. The contact stated that while driving at approximately 45 MPH, he depressed the brake pedal to make a right turn when the vehicle failed to respond. The contact applied pressure to the brake pedal and pumped the brake pedal several times to slow the vehicle with no success. As a result, the vehicle skipped a bridge and then crashed into a building. The air bags failed to deploy. The contact sustained bruising to the chest that required medical attention. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The contact then received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 84,000.

NHTSA ODI 11517830

I left work, got into my car, turned the car on and the airbag light turned on, now the light is always on

NHTSA ODI 11515030

The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the air bag warning light illuminated. The contact stated that the failure had become an ongoing issue. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the air bag control module needed to be replaced. The contact was advised by the dealer that the part was on a national back order. The contact stated that the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 54,855.

NHTSA ODI 11491690

The contact owns a 2017 Ford Fusion. The contact stated while at the car wash, the air bag warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the VIN was not under recall and he had to pay out-of-pocket for a diagnostic test. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.

NHTSA ODI 11471415

I WAS IN AN INTERSECTION CAR ACCIDENT WHERE I WAS HIT AT 75 MPH ON THE LEFT DRIVERS SIDE, WHEN MY STEERING WHEEL AIR BAG DID NOT DEPLOY BUT EVERY SINGLE AIR BAG ON THE LEFT SIDE OF MY VEHICLE DEPLOYED.

NHTSA ODI 11405272

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE SERVICE RESTRAINTS SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO METRO FORD SALES INC (3601 STATE ST, SCHENECTADY, NY 12304, (518) 868-6157) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SERVICE RESTRAINTS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11387056

THE AIRBAG SIGN KEEPS ON WITHOUT ANY REASON. I'VE SEEN THERE IS RECALL FOR AIRBAG (TAKATA) ISSUE. 2012-2016. MY CAR IS MANUFACTURED IN 2016 AND REGISTERED IN 2017. THEY SAID ITS 2017 MODEL.

NHTSA ODI 11339765

SERVICE ADVANCED TRACK NOT WORKING STATIONARY. *TR

NHTSA ODI 11330700

WHEN DRIVING THE AIR BAG LIGHT COMES ON AND STAYS ON FOR ABOUT 30 MINUTES.

NHTSA ODI 11318013

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CEMENT STRUCTURE. DURING THE CRASH, THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. ALSO, THE DRIVER'S SIDE SEAT BELT LOCKING MECHANISM BECAME JAMMED AND THE DRIVER COULD NOT IMMEDIATELY EXIT THE VEHICLE. THE VEHICLE WAS TOWED FROM THE SCENE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. LIBERTY FORD BRUNSWICK (3101 CENTER RD, BRUNSWICK, OH) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11282605

AIR BAG WARNING LIGHT IS ON, DEALERSHIP SAID THE RCM NEEDS REPLACEMENT.

NHTSA ODI 11278095

I HAVE NOT BEEN IN A CRASH BUT THE AIR BAG SENSOR REMAINS ON AFTER STARTING THE CAR.

NHTSA ODI 11218609

TAKATA RECALL - I DONT KNOW IF THAT APPLIES TO MY CAR. MY WIFE HAD AN ACCIDENT ON MARCH 12 2019 WHERE SHE HIT A TREE. THE IMPACT WAS SO MUCH THAT THE CRADLE OF THE BODY WAS DAMAGED. MY INSURANCE COMPANY IS GEICO , DECLARED THE CAR AS TOTAL LOSS. THE REASON THAT I AM WRITING THIS COMPLAINT IS THAT CAR AIRBAGS DID NOT INFLATE THEY WERE NOT ACTIVATED. WHEN YOU SEE THE PICTURE OF DAMAGE YOU WILL BE AMAZED WHY THIS MUST HAVE HAPPENED. WHEN I REPORTED THIS TO FORD THEY SAID THIS IS YOUR CASE NUMBER CAS17428626 AND SOMEONE WILL GET IN TOUCH WITH YOU SHORTLY. NOBODY HAS GOT IN TOUCH THEY HAVE MY EMAIL ID THEY HAVE MY PHONE NUMBER AND MY HOUSE ADDRESS NOTHING NOT A SINGLE RESPONSE. WHEN WE TALK ON THE PHONE THEY ARE LIKE EVERYTHING WILL BE DONE RIGHT AWAY BUT THE RIGHTAWAY IS LIKE A SUMMER DAY IN THE MONTH OF JANUARY WHICH NEVER COMES. I EVEN TOLD THEM JUST INCASE IF I DONT PICK UP THE PHONE PLEASE LEAVE A VOICEMAIL OR EVEN A MESSAGE SO THAT I CAN GET BACK TO YOU QUICKLY. SO FAR NO ONE HAS RESPONDED. FRANKLY I AM DISAPPOINTED IN THEIR HANDLING OF MY CASE AND ALSO THIS IS AMERICA WHERE SAFETY IS NEVER COMPROMISED SO WHY DID IT HAPPEN TO ME OR WHY SHOULD IT HAPPEN TO ANYONE WHO HAS A SIMILAR CAR LIKE MINE.

NHTSA ODI 11190436

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). FIESTA FORD (78990 VARNER RD, INDIO, CA 92203, 760-772-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11163447

TAKATA RECALL THIS CAR DOES NOT HAVE RELIABLE BREAKS I WAS IN AN ACCIDENT ON 12/26/18. I APPLIED THE BRAKES AND NOTHING HAPPENED. NOW I'M LEFT WITH BEING RESPONSIBLE FOR THIS . AND THE STEERING WHEEL AIRBAG BLEW SMOKE IN MY FACE AND THIS CAR HAS TWO OPEN RECALLS AND IT'S A RENTAL THROUGH HERTZ

NHTSA ODI 11162346

VEHICLE (FORD FUSION) HAD JUST STARTED TO PROCEED FORWARD FROM MEDIAN TURN AREA ONTO CITY STREET TO TURN LEFT WHEN 2ND VEHICLE (TOYOTA CAMRY) SWOOPED AROUND ANOTHER VEHICLE TRAVELING APPROXIMATELY 45 MPH AND HIT AFFECTED VEHICLE (FORD FUSION) ON FRONT DRIVERS SIDE (BUMPER AND ENTIRE DRIVERS SIDE FRONT QUARTER PANEL). SPUN BOTH VEHICLES AROUND AND AFFECTED VEHICLE (FORD FUSION) WAS PROPELLED INTO THE OTHER VEHICLE (TOYOTA CAMRY). IMPACT CAUSED FRONT DRIVERS SIDE TIRE TO DETACH, NO AIR BAGS DEPLOYED WHICH RESULTED IN THE HEAD OF THE DRIVER OF AFFECTED VEHICLE (FORD FUSION) TO HIT THE DRIVERS SIDE WINDOW WITH ENOUGH FORCE TO SPIDER SHATTER THE WINDOW LEAVING AN IMPRINT OF DRIVERS HEAD IN THE WINDOW. DRIVER WAS TRANSPORTED TO HOSPITAL AND INJURIES WERE MINOR THUS FAR. STILL SEEKING MEDICAL ATTENTION. IMPACT WAS SUFFICIENT ENOUGH THAT 2ND VEHICLE (TOYOTA CAMRY) DID DEPLOY ALL AIRBAGS.

NHTSA ODI 11152870

I NEED MY CAR. IT'S BEEN 2 YEARS. I AM DISABLED AND CAN'T GET A DIFFERENT CAR.

NHTSA ODI 11121878