Home · 2017 Ford Fusion Hev · Complaints

What 1,081 owners told NHTSA about the 2017 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,081)Crash / fire / injury (53)Engine (355)Transmission & drivetrain (302)Engine & cooling (130)Electrical system (125)Brakes (99)Steering (57)Fuel system (36)Airbags (35)Wheels (27)Visibility & wipers (17)

36 of 1,081 complaints match · Fuel system · clear filters · page 2 of 2

May 30, 2020Electrical systemFuel system

DIFFICULT TO START AFTER REFUELING (UNAFFECTED BY AMOUNT OF FUEL INSIDE TANK); INTERMITTENTLY GRUNTING/VIBRATION SOUNDS COMING FROM FUEL TANK AT RANDOM INTERVALS. HAPPENS WHILE PARKED AND WHILE IN MOTION. CAR HAS ALSO HAD ELECTRICAL-TYPE HUMMING SOUND COMING FROM GEAR KNOB AND DASH SINCE I BOUGHT IT WITH 36K MILES ON IT. *TR

NHTSA ODI 11326647

May 1, 2020Transmission & drivetrainEngineFuel system

CAR STALLED AFTER ACCELERATING MODERATELY HARD INTO TRAFFIC FROM A STOP AND THEN QUICKLY TURNING LEFT INTO PARKING LOT.

NHTSA ODI 11322982

Oct 13, 2019Electrical systemBrakesFuel system

BRAKE ARE NOT WORKING

NHTSA ODI 11268128

May 22, 2019EngineFuel system

AS I WAS DRIVING ON THE HIGHWAY MY CAR ENGINE STARTED CUTTING OUT AND CHECK ENGINE LIGHT CAME ON. REPLACED SPARK PLUGS, FUEL FILTER AND COIL PACK. PROBLEM DID NOT RESOLVE. TOOK CAR TO CHAPMAN FORD IN SCOTTSDALE AZ. THEY FOUND THAT THE FUEL INJECTOR IN CYLINDER 2 HAD STUCK OPEN FLOODING THE CYLINDER WITH GASOLINE AND COMPROMISING LUBRICATION IN THAT CYLINDER. REPAIR REQUIRES REMOVING ENGINE AND REBUILDING IT. VEHICLE ONLY HAS 70,000 MILES ON IT OF WHICH 95% IS HIGHWAY MILES. IF I WOULDN'T HAVE KNOWN TO SWITCH IT TO SPORT MODE AND KEEP THE RPM UP UNTIL I COULD GET TO A SAFE LOCATION IT COULD HAVE STALLED ON THE HIGHWAY CAUSING A COLLISION. AFTER DOING RESEARCH ONLINE FOUND THAT THIS IS A COMMON PROBLEM WITH THE ECOBOOST 4 CYLINDER MOTOR AND SHOULD BE A RECALL ITEM. FORD REFUSING TO PAY FOR REPAIRS ON A CAR THAT'S JUST OVER 2 YEARS OLD. WITH PREVIOUS FORD VEHICLES I HAVE ALWAYS BEEN OFFERED AN EXTENDED WARRANTY BUT WAS NOT ON THIS VEHICLE.

NHTSA ODI 11209245

May 14, 2019Fuel system

VEHICLE WON'T ACCEPT GAS OR IF IT DOES VERY SLOWLY. SOMETIMES WILL ALSO SPIT GAS OUT. JUST AT 38,000 MILES. FORD SAYS IT ISN'T UNDER WARRANTY. QUICK SEARCH APPEARS VERY COMMON DANGEROUS ISSUE.

NHTSA ODI 11207543

Apr 20, 2019Electrical systemFuel system

THE WINDOWS GO UP AND DOWN BY THEMSELVES AND YOU CAN'T PUT THEM UP ALL THE WAY OR THEY WILL GO BACK DOWN BY THEMSELVES AND THEIR IS SOME KIND OF INTERFERENCE IN THE ELECTRICAL SYSTEM THAT COMES THROUGH THE STEREO AND LIGHTS. AND THIS SAME PROBLEMS HAPPENED 2 TIME'S BEFORE THIS DATE BELOW SO IT HAPPENED 3 TIMES

NHTSA ODI 11202697

Nov 11, 2018Transmission & drivetrainElectrical systemFuel system

WHILE USING FULL ACCESSORY POWER WITH THE ENGINE OFF, THE CAR WILL ALLOW YOU TO CHANGE THE GEAR SHIFT DIAL TO DRIVE. THE CAR IS ABLE TO MOVE IN THIS POSITION, BUT THE GAS PEDAL WILL NOT WORK. THE 'READY TO DRIVE' LIGHT IS.NOT ON.

NHTSA ODI 11150783

Aug 9, 2018Transmission & drivetrainElectrical systemFuel system

IN MAY 2017 MY FORD FUSION SPORT LOST POWER TO THE WHEELS WHILE ACCELERATING, I WAS ABLE TO BRAKE AND COAST TO A STOP ON THE SIDE OF THE ROAD. TURNED VEHICLE OFF AND ISSUE WENT AWAY. TOOK CAR TO BOB RORHMAN DEALERSHIP IN SCHAUMBURG IL, FORD AND DEALERSHIP STATES NTF, NO TROUBLE FOUND, FORD CORPORATE SERVICE MANAGERS ALSO SAID NTF, CASE FILE 12313619-N2S9X3. ON AUGUST 7TH, 2018 THE ISSUE HAPPENED AGAIN AS I WAS LEAVING WORK, I ACCELERATED AND CAR WENT INTO LIMP MODE. I PROCEEDED TO THE SIDE OF THE ROAD AS I WAS GETTING HONKED AT BY OTHER DRIVERS, TURNED CAR OFF AND ON AND THE ISSUE WENT AWAY. I OPENED A NEW CASE FILE WITH FORD CAS15469320 ON 8/9/2018. THE ETB HAS BEEN AN ISSUE IN THE PAST, REFERENCE 'CUSTOMER SATISFACTION PROGRAM (13N03)'. I DEEM THIS A CRITICAL SAFETY CONCERN, IF I WAS A FORD ENGINEER ON MY FMEA THIS FAILURE MODE SEVERITY IS A 10, I WORK IN AUTOMOTIVE. I HAVE PHOTOS AND VIDEOS OF THE INCIDENT.

NHTSA ODI 11118727

Jun 27, 2018Transmission & drivetrainFuel system

AUTO SHUTS DOWN WHILE DRIVING,NO POWER..MUST STOP,SHUT OFF IGNITION AND RESTART THE ENGINE...CAR SEEMS TO REVERT TO NORMAL AFTER TURNING BACK ON.HAS OCCURED MANY TIMES..LOCAL FORD DEALER IS AWARE OF PROBLEM AND HAS INSTALLED A COUNTER..THE COUNTER CLOCKS UP WHEN THIS OCCURS BUT RESETS WHEN CAR IS STOPPED AND RESTARTED...THIS IS A POTENTIALLY DANGEROUS PROBLEM AS THIS HAS HAPPENED IN TRAFFIC AND DRIVER HAS NO POWER,MUST PULL OUT OF TRAFFIC,RESTART AND GO AGAIN...

NHTSA ODI 11104213

Apr 1, 2018Speed controlEngineFuel system

ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.

NHTSA ODI 11082375

Sep 25, 2017EngineFuel system

WHILE DRIVING MY CAR THERE IS AN ODOR THAT SMELLS LIKE GAS. I AM NOT SURE WHERE IT IS COMING FROM SOMETIMES IT'S VERY STRONG OTHERS NOT SO BAD

NHTSA ODI 11025331

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Working with the data? Download all 1,081 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Ford Fusion Hev verdict →