What 1,081 owners told NHTSA about the 2017 Ford Fusion Hev

Manufactured dates for the 2.7L engine put only into the trim model Ford Fusion Sport (a rare trim) during 06/16 - 01/17 have been documented to have cylinder head issues resulting in long block issues. (Meaning a whole new engine is needed) the only way you got this issue fixed is if it was done in the first 3 years of 2017 or within 39k miles. But for those that didn’t get their vehicles in during that time frame are supposed to pay out of pocket for a defect ford knew to exist and have no issued a recall on these vehicles.

NHTSA ODI 11672423

The contact owns a 2017 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle hesitated to start and was shaking abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

NHTSA ODI 11671993

The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle and attempting to close the front passenger side window or the front driver's side window, the windows raised up but failed to remain closed. The contact stated that the windows immediately rolled back down independently. The cause of the failure was not yet determined, and the vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed of a TSB related to the failure, but no assistance to repair the vehicle was offered. The failure mileage was 22,000.

NHTSA ODI 11672002

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to reverse, the vehicle failed to shift into reverse. The contact stated that the transmission returned to park(P), and the gear shifter detached. The contact stated that someone nearby was able to reattach the shifter, and the contact was able to drive the vehicle to the residence at slow speeds. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN nor the model year was not included. The dealer was contacted and confirmed that there was no recall on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 67,793.

NHTSA ODI 11671539

I purchased my 2017 Ford Fusion Titanium brand new with only 5 miles, from a dealership in Ky. My car recently started idling rough when I started it up. I took my car to a mechanic, after the check engine light came on. The code read misfire on cylinder 3, they replaced spark plugs and coils for $600, but only a few days later the check engine light came back on, still rough idling. I take my car to a 2nd mechanic $200, to find out that there is a “coolant intrusion” in the cylinders, indicating I would need a new engine. In disbelief, I take my car to a 3rd mechanic, $100. I have records from two different mechanic shops showing that there is a coolant intrusion in the engine, which is a "manufacturer defect". I called Ford's Corporate Office for help and apparently my VIN was not a part of any recall, although there are many recalls for the same issue, in the same year and model! There’s a recall on the car engine itself (per 3rd mechanic). Ford told me they couldn’t do anything about their manufacturer issue. Research initiated by the mechanic indicated that Ford Fusion cars with the same make and model, along with many other Ford models in the same year of 2017-2019 had the same issue of coolant intrusion into the cylinders and have been recalled. There are also active lawsuits over the same issue. It’s honestly unbelievable and disheartening that my car is not a part of the recall when it’s doing the exact SAME thing as others with the same year and model, which have already been recalled. I cannot afford to put a new engine in my car. It should have lasted a lot longer, and would have, if it weren't for a Ford manufacturer issue. I have all the documentation as needed, which states that I need a new engine and that the engine itself has already been recalled (however, the VIN shows no recall for the car). I will also be reporting this issue to the National Highway Traffic Safety Administration. Thank you for your time on this matter.

NHTSA ODI 11670822

The contact owns a 2017 Ford Fusion. While the contact's husband was driving at an undisclosed speed, the transmission seized. There was no warning light illuminated. The contact stated the vehicle stalled in the middle of traffic. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.

NHTSA ODI 11670466

When my wife returned home from shopping she parked in the driveway I was going out so I had to move her car to get to mine. I saw a puddle of brake fluid on the ground and the brake light was on there was no fluid in the master cylinder . the car was towed to my mechanic and he found a rotted brake in the rear of the car up between the gas tank and rear seat right under a rubber clamp that holds the line this could have caused a tragedy. I connected Ford they said rusted brake lines are not covered even though they are coated.

NHTSA ODI 11670158

The overheat light came on and antifreeze was leaking into the number 4 cylinder of the spark plug, sometimes it would lose a little power

NHTSA ODI 11669929

No accident just looking to fix the recall

NHTSA ODI 11669464

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle jolted and there was white smoke coming from the exhaust pipes. The vehicle was taken to a local independent mechanic where it was diagnosed with a coolant intrusion and a blown head gasket. The mechanic related the failure to the Customer Satisfaction Program: 21N12. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

NHTSA ODI 11668961

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked and occupied, and attempting to start the vehicle, the check engine warning light illuminated. The contact stated that after shifting into reverse and reversing out of the driveway, the check engine warning light illuminated. The local dealer was contacted. The vehicle was taken to the deale,r where it was diagnosed with coolant intrusion into cylinder #4. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 47,183.

NHTSA ODI 11668639

While driving the car, the engine indicator kept blinking then the car kept shaking. The Ford Service did inspection and found that there has been a coolant leak to Engine Oil which caused Engine Failure due to cylinder break.

NHTSA ODI 11667964

Engine is losing coolant into the cylinders which causes car to overheat. When this happens car shakes and runs rough. When this occurs while driving down the road, thick white smoke comes from the exhaust blinding the cars behind us. If car dies, you lose power steering and brakes become very difficult to push. We had a repair shop check it out and coolant is leaking on top of the piston and exiting through the exhaust. The engine light comes on just before car begins to act up. According to our mechanic, it appears the engine block has a design flaw and Ford has issued a Technical Service Bulletin explaining the problem. Attached a picture of when it just begins to smoke. After a few seconds it fills the entire shop.

NHTSA ODI 11667968

The contact owns a 2017 Ford Fusion. The contact stated that there was coolant leaking into the engine and there was smoke coming from the exhaust. The contact stated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where a pressure test was performed and determined that the engine was not maintaining the proper engine pressure, and coolant was entering the cylinder walls. The contact called the local dealer, who confirmed there was no recall coverage for the failure and referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

NHTSA ODI 11667642

Coolant leak in the 3# cylinder mechanic said I need a new engine

NHTSA ODI 11667025

My Ford Fusion eco boost 2017 had a faulty shifter cable bushing. When the vehicle turned off, parked (not on a hill thankfully due to safety and rolling backwards) thinking it was in park, it would not start and not go into gear and the vehicle would not shift into gears and the wrench light came on shift malfunction light came open. This was inspected, verified, and repaired at the Brandon Ford dealer when we had to get the car towed to them. All service for this car has been by Brandon Ford. They installed new bushings and cap, adjusted cable and cleaned codes, and retested as ok after repair. When researched we noted a recall on Ford Fusions with this same problem for safety issues putting owners at risk due to confusion of car in what gear it was actually in despite thinking it was in park, may have been in reverse if car was on but if car off would not start. The recall campaign number for the Ford Fusion (2013-29`17) shifter cable bushing issue is 22S43/22V413. This recall was issued on June 2022 addressing the safety of preventing the transmission from shifting properly and causing a vehicle to roll unexpectedly when parked. I had the car repaired on 04/29/25 and paid in full on my Discover card $890.72. I submitted documentation to Ford but they denied reimbursement for my claim. Would you be so kind to advise me how to register my VIN for this recall and get Ford reimbursement? Thank you kindly, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11666928

Check engine light came on at around 80,000 miles after 30 min drive. Next day would not start. Jumped it and drove to autozone. Autozones check engine reader stated spark plugs. Drove it to local ford dealership where test came back the third cylinder misfiring because coolant is low and leaking into the engine. Quick google search states many 2013-2018 fusions have a recall for this issue however my specific vin is not included. Dealership never mentioned other fusions being recalled for this. Could have started an engine fire or lost control.

NHTSA ODI 11666443

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was being serviced at the dealer, the contact was informed that the head gasket was fractured, which caused coolant intrusion into the cylinder and the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had persisted and had worsened. The contact stated that the vehicle was experiencing excessive coolant consumption and difficulty starting. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.

NHTSA ODI 11666522

The contact owns a 2017 Ford Fusion. While the contact's son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine became overheated with several unknown warning lights illuminated. The vehicle was driven to the shoulder of the road. The contact's son drove the vehicle to the residence. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the failure was confirmed to be engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 83,595.

NHTSA ODI 11666255

Noticed difficulty starting the vehicle and smoke coming out of the exhaust and the check engine light came on with code PO302. Found this was associated with coolant leaking into the engine which caused the coolant level to decrease and had to add coolant to prevent the car from over heating. These leaking fluids could have leaked onto exhaust parts causing the smoke and possibly could have started a fire in the vehicle. I took the vehicle to Rodeo Ford in Goodyear Az. and they confirmed the code displayed and smoke coming from the exhaust and had to add more coolant right away. They confirmed coolant was leaking into the engine and checked for the recall and said my vehicle was not listed as part of the recall even though other 2017 Ford Fusions were part of the recall. They replaced the engine costing me $10,039.35 and said that the vehicle may be added later to the recall NHTSA Recall ID 17V209

NHTSA ODI 11666103

My Fusion is a 2017 and in 2015 Ford reported a problem with the Eco-Boost engines. The issues is there is a flaw in the production of the engine that could cause a crack in the cylinder and allow coolant to enter the chamber and once that happens the engine fails. Ford did offer a customary recall for the engine, but it was limited on miles and time. I was never informed of the customary recall. My engine has a small crack that has leaked a small amount of coolant into the cylinder. The car still functions. My concern is that if the engine fails while it is being driven, that the engine will seize and the car will stop, and an accident could occur. Since I was sold a car with the defective engine, and it was not disclosed to me, I want ford to replace the engine, since my engine has the defect, before it becomes a safety hazard.

NHTSA ODI 11665609

The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.

NHTSA ODI 11665249

The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was towed to a dealer however, the vehicle was not diagnosed. The vehicle was then towed to an independent mechanic and the contact was informed that the failure might be associated with the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

NHTSA ODI 11664502

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that the torque converter had failed. The vehicle was then towed to the dealer, who informed the contact that the transmission needed to be disassembled for further diagnostic tests. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11663893

The Rotary Gear Shift Dial has malfunctioned on my teenager's vehicle. His safety was put at risk because it started lighting up as he was driving on a very busy highway the first time that it was noticed to have happened. On 5/26, the vehicle would start, it physically felt like it shifted into the D gear, but would only drive maybe 1 foot until the car was force stopped and said "SHIFT SYS FAULT" The vehicle has been inspected and diagnosed by a veteran mechanic, with being able to reproduce the issue. He assumed what it was before even inspecting it. We live in a smaller town, and he informed me this morning that he's replaced 7 of these in the last calendar year alone. What is completely asinine, is the fact that FORD IS NO LONGER MAKING THIS PART, so we have to find a used one at a junk yard. Other than this issue, his car has appeared to be in very good shape, has been maintained well and clean. Why is there not a recall on this issue?

NHTSA ODI 11663353