What 1,030 owners told NHTSA about the 2017 Ford Fusion Energi

On June 23, 2025, while departing my residence, I disengaged the emergency brake on my vehicle, subsequently hearing an unusual sound. Upon attempting to drive, I experienced diminished braking performance, and the brake warning indicator illuminated. The following day, I sought a professional assessment at Big O Tires. Their diagnosis identified a failure in the left brake hose, recommending the replacement of both. Following their recommendation, I proceeded with the necessary repairs. Subsequently, I received notification of a manufacturer recall addressing this specific issue. Consequently, I am seeking reimbursement for the previously completed service. Despite my attempts to obtain a resolution through direct communication, I have yet to receive a response, and I am now seeking assistance in this matter.

NHTSA ODI 11674695

When my wife returned home from shopping she parked in the driveway I was going out so I had to move her car to get to mine. I saw a puddle of brake fluid on the ground and the brake light was on there was no fluid in the master cylinder . the car was towed to my mechanic and he found a rotted brake in the rear of the car up between the gas tank and rear seat right under a rubber clamp that holds the line this could have caused a tragedy. I connected Ford they said rusted brake lines are not covered even though they are coated.

NHTSA ODI 11670158

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.

NHTSA ODI 11661779

I was driving under the posted speed limit on a road near my house going to pick my kids up from school. I was approaching a stop sign at an intersection and began to press on the brake pedal. The pedal traveled all the way to the floor as I was coming yo the stop sign. A driver was approaching me from the left headed east and my car went into the street past the stop sign and the other driver hit me which in turn caused his vehicle to roll over and mine was damaged as well which turned out to be totaled. The brakes began to work again right as the gentleman hit me. I never knew about the recall and when that happened I got onto the web and out in my VIN and saw it was recalled. I need to know what’s going to be dealt with here!

NHTSA ODI 11650960

My brakes are faulty sometimes I’m not able to stop like I should. I also have transmission problems. When I put the car into reverse or drive I hear a loud boom. It is getting worse by the day. I see that the transmission is on a recall as well.

NHTSA ODI 11609596

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 30 MPH and attempting to decelerate, the brake pedal was depressed to the floorboard. There was no resistance from the brake pedal. The contact was able to coast to Firestone parking lot. The vehicle was inspected by an independent mechanic who diagnosed that the driver’s side rear brake hose had fractured, and lost brake fluid. Additionally, the passenger’s side brake hose showed a possible fracture. The rear brake hoses were replaced. The manufacturer was made aware of the failure and confirmed that NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) only included the front brake hoses. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 100,900.

NHTSA ODI 11596396

The contact owned a 2017 Ford Fusion. The contact stated that while driving at approximately 40 MPH and depressing the brake pedal, the vehicle failed to respond. The vehicle hit a stop sign, which flew and hit the passenger's side window of the vehicle. The vehicle then hit a privacy fence and crashed into an electrical pole. The air bags failed to respond. The contact stated that she hit her chest against the steering wheel and hit the back of her head against the front driver's side seat headrest. The contact's husband arrived at the scene and transported the contact to the residence. The contact was later taken to the hospital, where she was informed that she had sustained loss of 20 percent of her hearing, loss of smell and taste, and intermittent dizziness due to an internal fluid leak in the back of her head. The contact was still receiving medical assistance. A police report was filed. The vehicle was towed and totaled. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), which she related to the failure. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.

NHTSA ODI 11594172

The contact owns a 2017 Ford Fusion Energi. The contact stated while depressing the brake pedal, the brake pedal failed to return to the original position; or would not respond immediately and effectively to stop the vehicle. The brake warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was later taken to a local independent mechanic where it was diagnosed that the failure experienced was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11593385

My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.

NHTSA ODI 11589962

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the electronic stability control (ESC) and check engine warning lights illuminated. The vehicle was taken to the dealer for the recall repair, and it was determined that rodents had chewed the soy-based ESC wiring harness. The contact was informed that the ESC wiring harness and purge solenoid valve needed to be replaced. The contact was also informed that the engine needed to be cleaned due to rodent droppings and that mothballs needed to be placed beneath the hood to deter rodents from entering the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 138,546.

NHTSA ODI 11586357

The contact owns a 2017 Ford Fusion. The contact stated that upon depressing the brake pedal, she heard an abnormal pop. After which, the brake pedal went all the way to the floorboard. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake hose. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); the VIN was included, and parts were available. The manufacturer was not notified of the failure. The failure mileage was 134,000.

NHTSA ODI 11583912

Back brakes are making a very loud noises and it’s hard breaking to come to complete stop

NHTSA ODI 11577728

Manufacturer Recall Number23S12 NHTSA Recall Number23V162 Recall on my vehicle Ford has failed to attempt remedy as of December 2023.

NHTSA ODI 11573680

L/S Brake Hose Rear Replacement needed. Brake fluid leak rear caliper and brake hose and line rear flexible hose is split and leaking. Only Front brake hose was recalled when all brake all lines need to be replaced.

NHTSA ODI 11565521

The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 45 MPH, the brake pedal was depressed but failed to respond. There were no warning lights illuminated. The driver crashed into the sidewalk and damaged the front end of the vehicle. The vehicle was towed to the residence. There were no reported injuries. A police report was filed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not contacted. The failure mileage was approximately 79,418.

NHTSA ODI 11550115

A recall notice was mailed to me from Ford in April 2023 for Safety Recall 23V162. I have not received notification by October 2023 on when to schedule the brake line repair. The letter states that it is anticipated to be remedied by the 3rd quarter of 2023.

NHTSA ODI 11549933

The contact’s husband owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her husband was driving at an undisclosed speed, he depressed the brake pedal, and the vehicle failed to stop. The contact’s husband applied pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle coasted to a stop. The brake fluid light and other unknown warning lights were illuminated. The driver was able to navigate the vehicle to safety. The contact stated that upon her husband inspecting the vehicle, there was brake fluid leaking on the ground. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the front driver’s side brake hose had ruptured and needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 61,136.

NHTSA ODI 11547704

The contact owns a 2017 Ford Fusion. The contact stated while driving 40 MPH and attempting to slow the vehicle, the brake pedal was depressed and went down to the floorboard before bringing the vehicle to a complete stop. After a visual inspection of the exterior of the vehicle, the contact observed brake fluid leaking from the front passenger’s side wheel. Upon refilling the brake fluid reservoir, the contact observed that the entire reservoir had emptied, again leaking from the front passenger’s side wheel. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 24,000.

NHTSA ODI 11547368

The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH and attempting to slow down, the brake pedal was depressed and went to the floorboard, and the vehicle failed to come to a complete stop. The contact was able to pull to the side of the road. After a visual inspection, the contact became aware of brake fluid leaking from the front driver’s side brake hose. The brake warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the brake hose had ruptured. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.

NHTSA ODI 11543931

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 20–30 MPH, the brake pedal was depressed, but there was resistance, and the brakes was slow to respond. While driving approximately 50 MPH, the brake pedal was firm and had to be pumped several times to respond. The contact stated that the brake hose had ruptured. The brake fluid warning light was illuminated. The contact was able to get the vehicle off the road. The vehicle was towed to the local dealer and the contact was informed that there was brake fluid on the brake pads and the brake pads needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000. Parts distribution disconnect.

NHTSA ODI 11543360

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift into reverse, the brake pedal was depressed; however, the brake pedal seized. The vehicle was towed to the dealer, who informed the contact that the brake pads were replaced; however, the contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle violently shook. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brake, Hydraulic). Additionally, the contact stated that the RPM was fluctuating. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11543390

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11539468

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal, but the vehicle failed to stop. The contact stated that she had to apply pressure to the brake pedal that extended to the floorboard and glided to a stop. The vehicle was taken to an independent mechanic where the vehicle was inspected, and the independent mechanic noticed that the brake fluid level was low. The contact then stated that after the brake fluid was refilled, the mechanic noticed that brake fluid was leaking from the front brake hose. The vehicle was diagnosed and determined that the front brake hose had failed and needed to be replaced. The vehicle was not repaired. The dealer nor the manufacturer were made aware of the failure. Parts distribution disconnect. The failure mileage was unavailable.

NHTSA ODI 11537509

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the vehicle failed to respond as needed. The contact stated that she depressed the brake pedal down to the floorboard and the vehicle responded. A message indicating that the brake fluid level was low was displayed. The contact stated that she had been adding brake fluid to the vehicle more frequently. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11535060

My car started smoking out of nowhere, smoke was coming out of the tail pipe. My cars check engine light begin to blink. The whole entire car begin to shake. It was making a rattling sound, the car begin to slow down on its own, even though I was pressing the gas. It wouldn’t go any faster than 65 miles an hour as the car begin to shake and make a loud rattling noise. My AC went out all of a sudden this was two hours after getting it serviced.

NHTSA ODI 11534780