What 1,066 owners told NHTSA about the 2017 Ford F-150 Crew Cab

Cam Phaser Rattle and engine ticking noise. No check engine lights illuminated.

NHTSA ODI 11628806

The contact owns a 2017 Ford F-150. The contact stated that after starting the vehicle, there was a loud rattling and knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 170,000.

NHTSA ODI 11628861

I have a 2017 F-150 3.5 Ecoboost and contacted my local Ford dealership and was told my vehicle does not have a recall on the cam phasers but there is a recall on this faulty parts and I'm experiencing these parts failing with only 73,000 miles. Would there be a program I could qualify for to help with the replacement of these faulty parts ? Thank you.

NHTSA ODI 11628528

I had a problem that would cause my transmission to randomly downshift or slip into neutral while in drive. When this happened it would also disengage cruise controll and would disengage the blind spot monitoring system.Took it to the dealership and they confirmed it was a faulty molded lead frame. I had them replace the part. But was doing research and saw where they have had similar recalls on previous years.

NHTSA ODI 11628697

The contact owns a 2017 Ford F-150. The contact stated while the vehicle was parked, there was an abnormal sound coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that an unknown software update needed to be performed. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the cam phasers needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 73,900.

NHTSA ODI 11627699

I'm experiencing issues with Ford's 10-speed transmission, widely considered dangerous due to issues like: harsh shifting, sudden jerking, hesitation when applying power, and unpredictable gear changes. Erratic shifting: The transmission can shift gears unexpectedly, causing sudden jolts and potentially causing loss of control, especially during critical driving situations like lane changes or heavy traffic. Power loss: sudden loss of power due to transmission issues, which can be dangerous on the road The issue occurs in regular intervals but with no particular trigger. No, there were no prior warnings before this failure The ford dealer has run diagnostics on my vehicle and reports an issue with the transmission which causes the above mentioned dangerous conditions.

NHTSA ODI 11627013

Trans is hard shifting and shaking.

NHTSA ODI 11626759

My F150 Truck dropped out of gear (5th ) to lower gear while driving. Which is very dangerous and caused almost a potential accident. Seem the power train in transmission and sensors had issue keeping truck in gear. Seems to be an issue on previous F150s and alot of 2017 models

NHTSA ODI 11626818

The contact owns a 2017 Ford F-150. The contact stated that during start-up, there was an abnormal rattling sound coming from the engine compartment. The rattling sound occurred while attempting to accelerate and the contact discovered that the engine was consuming an excessive amount of oil. While driving approximately 45 MPH, the vehicle started shaking and vibrating violently, with the check engine warning light blinking on and off. The vehicle was taken to the local dealer and was diagnosed and determined that the cam phasers were faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an Extended Coverage for cam phaser failure. The failure mileage was 148,000.

NHTSA ODI 11626563

Ford had done a recall on the cam phasers for the ford raptor. The cam phasers were replaced by ford. Now we are having issues with them again just 3 years later and ford will not provide any assistance with repairs which cost around 5000 dollars to fix. We bought this truck 6 months ago. I don’t think it’s fair or possible for there to already be an issue as this part was only replaced 3 years ago.

NHTSA ODI 11626657

The contact owns a 2017 Ford F-150. The contact stated that while driving at approximately 70 MPH, the vehicle began jerking and clunking. The message "See Owner’s Manual" was displayed. Additionally, the power train warning light was illuminated. The vehicle was taken to dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,650.

NHTSA ODI 11626707

The contact owns a 2017 Ford F-150. The contact stated while driving at various speeds, the transmission experienced hard shifting, the RPM became elevated, and the vehicle failed to properly accelerate. The vehicle was later towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the transmission had previously replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 135,000.

NHTSA ODI 11626379

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 51,000.

NHTSA ODI 11626132

Vehicle would downshift into 1st gear even at highway speeds locking tires up, sometimes would downshift into 3rd. At one time it caused truck to slide off into ditch hitting mailbox and a culvert. Was charged $2,000 for a new lead frame and months later back at ford with transmission failure where they say I’m responsible for full cost of transmission

NHTSA ODI 11625182

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was a heavy white smoke coming from the exhaust pipe. There was no warning light illuminated. The contact stated that the failure had occurred when the vehicle was purchased. The contact stated that the vehicle was covered under warranty and was repaired by the dealer. The contact called the dealer and was informed of a possible recall for the failure; however, the VIN was not included. The vehicle was not repaired. The contact called the manufacturer and was informed that the vehicle was no longer covered under warranty. The failure milage was approximately 169,000.

NHTSA ODI 11624931

My truck, a 2017 Ford F-150 3.5L Ecoboost, started making a very loud rattling noise every time I started the engine in the morning. After doing some research online, it became apparent that the issue was due to my VCT (Variable Camshaft Timing). VCT is a FORD DEVELOPED technology that supposedly improves engine performance, fuel efficiency and reduces emissions. I was sold on this technology when I purchased the truck brand new from the dealership back in 2017. I brought my truck into the Ford dealership where I purchased the truck, and was told that this is a KNOWN issue with my particular model. Apparently, Ford is aware of this issue because the Gen 1 trucks (older versions of mine) had the same issue. The problem was supposedly fixed in the Gen 2 versions (my truck), but it turns out that is not true. Ford even has a financial aid program for this problem, where they help cover costs for repair if the truck is under 70k miles or under 84 months old. My truck has 56k miles on it, but is 86 months old, so I am being denied financial compensation. This should be a recall because Ford developed this technology and is clearly aware of the issue. Not only is my truck not maintaining steady RPM, it has reduced power output and I am worried about it seizing or stalling on the freeway while driving. My family and I have driven Ford vehicles forever and we have been very loyal customers for generations. It's a shame to say that I am very disappointed in Ford as a company and will no longer be buying their products moving forward. This needs to be recalled and Ford's customers deserve to be compensated for this ineffective Ford developed technology.

NHTSA ODI 11624217

The contact owns a 2017 Ford F-150. The contact stated while cold starting the vehicle, there was an abnormal amount of white smoke coming from the tail pipes with a burning odor outside of the vehicle. The vehicle was taken to a dealer where it was determined that the cylinder head was cracked, and either the cylinder head or the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11624222

The contact owns a 2017 Ford F-150. The contact stated there was water dripping from the grab handles and the dome light was filled with water. While driving at undisclosed speeds, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was determined that water was leaking into the vehicle causing the computer to be destroyed. The mechanic informed the contact that the drain tubes were not properly connected. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who determined that the drain tube was clogged. While driving in the rain, the headliner was stained and getting wet. The vehicle was taken to a body shop, which determined that water was leaking into the vehicle between the sunroof and panel. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 80,000.

NHTSA ODI 11624246

The contact owns a 2017 Ford F-150. The contact stated that while the dealer was inspecting the vehicle, an unknown dealer informed the contact that the lug nuts were faulty and needed to be replaced. The vehicle was taken to a certified independent mechanic, who replaced the lug nuts with after-market lug nuts. The contact stated that upon taking the vehicle to the unknown dealer for a tire rotation, the dealer informed the contact that the lug nuts had become faulty again. The contact stated that the lug nuts had been replaced three times. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.

NHTSA ODI 11623753

The contact owns a 2017 Ford F-150. The contact stated that an abnormal rattling sound came from the engine compartment upon starting the vehicle. The contact stated that after the engine had warmed up, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The vehicle was not repaired. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

NHTSA ODI 11622593

The contact owns a 2017 Ford F-150. The contact stated that upon exiting the vehicle and attempting to lock the doors using the door lock buttons on the driver’s side panel, the doors failed to lock. The contact stated that the failure was occasional. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

NHTSA ODI 11622366

2017 F150 - V8 - 6Sp/Automatic Transmission; Original Owner; 91.5k miles; lead frame issue.. Vehicle downshifted on it's own and check engine light came on.. additional issues with vehicle not starting and transmission not showing in gear.. Dealership finally diagnosed with lead frame issue.. Research shows recall on 2011>2016 F150's for identical issues and lead frame replacement but tells me that although recalls show a pattern, my 2017 is not covered! $1519 repair!!

NHTSA ODI 11622001

My engine had cam phasers problems prior to the release of the recall (found here [XXX] ). Approximately 50,000 miles later the problem happened again because the new phasers were the same faulty design as the old ones. The recall fixes the issue with a new design phasers. However due to the way it's worded, Ford refuses to repair my vehicle. There should be a new recall extending the time frame and mileage. Mileage should also be counted between repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11620629

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle he heard an abnormal rattling sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred 38,050 miles later. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 49,950.

NHTSA ODI 11620472

See attached document for complaint.

NHTSA ODI 11620370