HEADACHES POSSIBLE BEING CAUSED FROM FLUMES ENTERING THE DRIVING CABIN. POSSIBLE CARBON MONOXIDE POISONING.
NHTSA ODI 11012259
Home · 2017 Ford Explorer Police Intercept · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
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HEADACHES POSSIBLE BEING CAUSED FROM FLUMES ENTERING THE DRIVING CABIN. POSSIBLE CARBON MONOXIDE POISONING.
NHTSA ODI 11012259
BOUGHT THIS FORD EXPLORER APRIL 2017 , IT WAS A PROGRAM CAR WITH 12,000 MILES . I NOTICED A SMELL INSIDE THE CABIN WHEN THE AIR CONDITIONER IS ON . DEALING WITH HEADACHES FOR THREE MONTHS , TOOK AT TRIP OUT OF STATE AND MY WHOLE FAMILY COMPLAINED WITH HEADACHES THE ENTIRE TRIP . FINALLY REALIZED IT WAS MY CAR. NEEDLESS TO SAY IM NOT VERY HAPPY WITH FORD . IT IS CURRENTLY AT FORD , WAITING FOR PARTS TO FIX THIS ISSUE . BEEN THERE FOR TWO WEEKS :(
NHTSA ODI 11012432
STRONG EXHAUST SMELL IN CABIN UNDER HARD ACCELERATION. REQUIRES OPENING THE WINDOWS TO DISSIPATE THE SMELL. CONCERNED ABOUT PROLONGED EXPOSURE FOR CHILD AND FAMILY. HAVE BEEN EXPERIENCING THE PROBLEM FOR OVER A YEAR (SINCE NEW).
NHTSA ODI 11012433
SMELLED GASOLINE IN CABIN AFTER DRIVING CAR FOR 2 MILES IN MORNING. AIR CONDITIONER WAS ON, TEMP WAS APPROX 75 DEGREES. CONTACTED DEALER AND THEY SAID THAT SOMETIMES WITH NEW CARS IT IS THE RESULT OF THE COATING ON THE NEW PARTS. CAR WAS PURCHASED BRAND NEW YESTERDAY, BUT HAD 187 MIES ON IT. (PER DEALER, IT MAY HAVE BEEN A SWAP FROM ANOTHER DEALER AND THE MILES CAME FROM TRANSPORT). MADE A SERVICE APPOINTMENT FOR 8/16 (NEXT AVAILABLE), BUT SERVICE REP HAD NO KNOWLEDGE OF ANY ISSUES OF THIS SORT.
NHTSA ODI 11011915
I HAVE HAD AN ISSUE WITH THE EXHAUST SMELL IN THE VEHICLE FROM THE INITIAL TRIP I TOOK WITH THE VEHICLE. I HAVE DISCUSSED WITH THE DEALER AND THEY HAVE ACKNOWLEDGED THAT THERE HAVE BEEN OTHER COMPLAINTS BUT FORD HAS NOT RECALLED OR COME UP WITH A FIX FOR THE PROBLEM. I AM AWARE OF OTHER CUSTOMERS USING THE LEMON LAW IN FLORIDA TO REPLACE THEIR VEHICLE. NOW THAT THE PROBLEM HAS BEEN EXPOSED BY THE MEDIA I WOULD LIKE TO SEE A SOLUTION TO THE PROBLEM. I CAN ALWAYS TAKE THE FLORIDA LEMON LAW APPROACH IF THERE IS NO SOLUTION. THE PROBLEM IS NOT JUST WITH INTERCEPTOR VEHICLES THAT FORD IS NOW ADDRESSING?? MOST IF NOT ALL EXPLORERS FROM 2011 HAVE THE ISSUE. THE PROBLEM IS VERY PREVALENT WHEN THE CAR IS ACCELERATED QUICKLY. I WOULD BE HAPPY TO DISCUSS WITH SOMEONE AND ACTUALLY SHOW THEM THE EFFECT BY ACCELERATION.
NHTSA ODI 11011938
UPON PARKING OUR BRAND NEW EXPLORER IN OUR DRIVEWAY (IT HAS A 10 DEGREE SLANT), WE TURNED OFF THE KEYLESS/PUSH BUTTON IGNITION, BUT MY HUSBAND ACCIDENTALLY HAD IT IN DRIVE. OUR SMALL CHILDREN WERE UNCLIPPING THEIR SEATBELTS AND STARTING TO GET OUT OF THE VEHICLE WHEN MY HUSBAND TOOK HIS FOOT OFF THE BRAKE. WITH THE CAR IN DRIVE AND IGNITION OFF, IT ROLLED BACK VERY QUICKLY DOWN OUR DRIVEWAY. THIS COULD HAVE BEEN DEADLY TO OUR SMALL CHILDREN HAD THEY OPENED THEIR DOORS. I CALLED FORD.COM WHO TOLD ME TO CALL THE DEALER. I CALLED DEALER. THEY TOOK ONE OF THEIR 2017 EXPLORERS FROM THE LOT AND TRIED TO GET IT TO ROLL IN GEAR AFTER TURNING OFF THE ENGINE AND THEIR VEHICLE ALSO DID IT. IN REVERSE AND IN DRIVE. THEIR SOLUTION WAS TO "MAKE SURE YOU HAVE IT IN PARK BEFORE YOU TURN IT OFF." SOME ONE IS GOING TO DIE!!! EVEN IF I WOULD MAKE IT OUT BEFORE GETTING RUN OVER, MY BABY IN A CAR SEAT IN THE BACK OF THE CAR WOULD BE ROLLED INTO THE BUSY STREET WITHIN A MATTER OF SECONDS!! KILLING HER AND ANY ONCOMING CAR OR TRUCK!!! ALSO, THIS SAME EXPLORER- WITH ONLY 800 MILES ON IT, HAD ITS TRANSMISSION FALL OFF THE MOUNT AND LAND ON THE AXLE AND BROKE THE AXLED WHILE I WAS DRIVING DOWN THE STREET. HEARD BANGING SOUNDS, THEN THEY GOT LOUDER, THEN THE STEERING GOT HARD, THEN IT FELT LIKE IT WAS FALLING APART-ALL IN THE MATTER OF 1 MILE ON A CITY STREET GOING 25MPH. NOT SURE IF WE JUST GOT A LEMON HERE? PUT THE GEAR/ROLLING AFTER ENGINE OFF IF NOT IN PARK IS VERY, VERY SERIOUS AND NEEDS TO ME LOOKED INTO BEFORE SOMEONE DIES!!!!!!! I DON'T HAVE THE REPAIR SHEET TO SCAN BECAUSE A WEEK AFTER THE TRANMISSION/AXLE WERE REPAIRED, IT STARTED VIBRATING AND SWERVING WHEN I WAS BRAKING, SO IT'S BACK IN THE SHOP. WE'VE OWNED THE CAR FOR ABOUT 3 WEEKS AND IT'S BEEN IN THE SHOP FOR A LARGE PERCENTAGE OF THAT TIME. THIS SPECIFIC MODEL IS THE 2017 FORD EXPLORER SPORT. FORD.COM WAS INFORMED OF THIS.
NHTSA ODI 11011958
EXHAUST ODOR SMELL, AS SOON AS CAR SPEEDS UP ABOVE THE 40 MPH, IT STARTS SMELLING EXHAUST IN THE CAR. SMELL IS SO STRONG THAT CAUSE HEADACHE. THIS IS POISON CARBON MONOXIDE.
NHTSA ODI 11011969
MY EXPLORER HAS THE STRONG SMELL OF EXHAUST FUMES THAT COME INTO THE CABIN WHILE YOU ARE DRIVING. IT IS MAKING THE PASSENGERS FEEL SICK AND GETTING HEADACHES. IT IS PRESENTLY AT EARNHARDT FORD BEING LOOKED AT.
NHTSA ODI 11012031
ODOR WHICH MAKES ME NAUSEA AND HAVE A HEADACHE
NHTSA ODI 11012195
THE VEHICLE WAS TESTED AND FOUND TO HAVE 18 PPM OF CO IN THE INTERIOR WHILE IN OPERATION.
NHTSA ODI 11011620
ODORS IN THE OCCUPANT COMPARTMENT UNDER HEAVY THROTTLE SITUATIONS-CLIMBING STEEP GRADES OR ACCELERATING ONTO THE FREEWAY-OR WHEN THE HVAC SYSTEM IS IN RECIRCULATION MODE.
NHTSA ODI 11011651
EVERY TIME GAS IS PUSHED AT FULL THROTTLE THERE IS A SMELL OF EEXHAUST IN THE CABIN OF THE CAR , THIS IS A NEW CAR JUST PURCHASED , MY TWO KIDS VOMITED AND DON'T WANNA RIDE IN IT THIS IS NOT A JOKE AT ALL .
NHTSA ODI 11011802
FORD EXPLORER SPORT 2017 SMELLS OF EXHAUST GAS IN THE DRIVER CABIN. I BOUGHT THE CAR IN MARCH 5, 2017 AND TOOK IT TO DEALER 3/9/17 TO COMPLAIN ABOUT EXHAUST FUMES SMELL WHEN I DROVE ON THE FREEWAY. THEY TOLD ME THEY TESTED IT AND COULD NOT SMELL ANYTHING. THE PROBLEM HAS CONTINUED AND IT HAPPENS ESPECIALLY WHEN I DRIVE ON THE FREEWAY. IN JUNE A WAS GOING TO DRIVE MY CAR FROM LA TO NEW JERSEY. AFTER THREE DAYS OF DRIVING I HAD TO TURN BACK TO LA BECAUSE I GOT DIZZY AND FELT NAUSEOUS EVERY DAY AFTER DRIVING 6 TO 8 HOURS. I SAW LAST NIGHT ON THE NEWS THAT THERE IS A PROBLEM WITH EXHAUST FUMES AND CARBON MONOXIDE AND THAT MADE ME REALIZE THAT I AM AFFECTED BY THAT. I CALLED FORDS HOTLINE EARLIER TODAY. THEY SAID THAT THERE IS A FIX BUT WHEN I TOOK IT TO THE DEALERSHIP THEY TOLD ME THAT APPARENTLY THERE IS NO FIX FOR THE 2017 YET AND I GOT THE ADVISE TO BE CAREFULL AND DRIVE WITH MY WINDOW DOWN. THAT IS NOT THE SOLOUTING YOU WANT AFTER PAYING 55G AND HAVING ONLY 3500MILLES ON THE ODOMETER!
NHTSA ODI 11011868
EXHAUST FUMES, AND CARBON MONOXIDE FILLING UP THE INTERIOR OF VEHICLE, SYMPTOMS OF COUGHING VIOLENTLY, EXASPERATION OF ASTHMA SYMPTOMS, LIGHTHEADED,NAUSEA, WHILE DRIVING ON HIGHWAY, WAITING AT A RED LIGHT CAR FILLS UP WITH EXHAUST FUMES. THESE CONDITION HAPPEN EVERYDAY
NHTSA ODI 11011867
POSSIBLE CARBON DIOXIDE LEAK. ON A RECENT LONG TRIP I HAD TROUBLE WITH HEADACHES AND LIGHTHEADED. IT BECAME WORSE WHEN THE AIR CONDITIONER WAS ON. I GOT HOME AND WAS VERY SICK, I HAD MY NEIGHBOR DRIVE ME TO THE HOSPITAL. MY BLOOD PRESSURE WAS LOW, RED BLOOD CELLS LOW AND WAS SEVERELY LIGHTHEADED. THAT WAS JULY 19, BUT I DID NOT KNOW ABOUT THE EXHAUST FUME PROBLEMS UNTIL THE NEWS REPORTED IT ON JULY 28; SO A BLOOD TEST FOR CARBON DIOXIDE POISONING WAS NOT PERFORMED. I THINK THIS HAS BEEN HAPPENING OFF AND ON WITH ME DRIVING THIS CAR, BUT IN A MUCH MILDER FORM OF SYMPTOMS. I LOOKED UP THE SYMPTOMS FOR CARBON DIOXIDE POISONING AND I HAD MOST OF THEM. I DO SOMETIMES SMELL ODORS WHEN I TURN ON THE AIR OR VENT. PLEASE CHECK INTO THE PROBLEMS WITH THE EXPLORERS I NEED THIS REPAIRED.
NHTSA ODI 11011570
WE PURCHASED THIS VEHICLE MARCH 2017. WE HAVE NOTICED THAT EACH TIME THE VEHICLE REQUIRES RAPID ACCELERATION, FOR EXAMPLE PASSING ANOTHER CAR ON A TWO-LANE ROAD, YOU WILL SMELL EXHAUST FUMES IN THE CABIN OF THE VEHICLE. THESE FUMES ENTER THE CABIN VIA THE AIR CONDITIONING VENTS AND WILL BE SO STRONG THAT ALL OCCUPANTS WILL DEVELOP DIFFICULTY BREATHING. DURING ROUTINE ACCELERATION, WE HAVE NOT DETECTED ANY FUMES, HOWEVER SOME OCCUPANTS HAVE DEVELOPED HEADACHES SIMULTANEOUSLY INTERMITTENTLY.
NHTSA ODI 11011422
STRONG EXHAUST SMELL IN PASSENGER COMPARTMENT WHEN ACCELERATING AND/OR MERGING INTO FREEWAY TRAFFIC. I HAD TO OPEN ALL WINDOWS AS MY EYES WERE WATERING.
NHTSA ODI 11011421
EXPLORER WITH 2.3L ECOBOOST PRODUCES AN EXHAUST SMELL DURING MODERATE TO WOT THROTTLE RUNS. GENERALLY SEEMS TO OCCUR AFTER LIFTING OFF THE THROTTLE AND RETURNING TO CRUISING THROTTLE POSITION. VEHICLE MUST BE VENTED TO PREVENT ILLNESS TO PASSENGERS, HAS HAPPENED MULTIPLE TIMES. OCCURS MORE OFTEN WHEN VEHICLE IS UNDER SIGNIFICANT LOAD (SUCH AS CLIMBING A GRADE).
NHTSA ODI 11011436
WHILE THE VEHICLE IS IN MOTION, EXHAUST FUMES COME INSIDE VEHICLE WHEN THE AIR CONDITIONER IS TURNED ON. THIS HAPPENS WHEN ON A CITY STREET AND A HIGHWAY. THE FAULT OR PROBLEM THAT IS CREATED FOR UNSAFE CONDITIONS IS THE SMELL OF EXHAUST FUMES. UNKNOWN FOR THE COMPONENT PART OR SYSTEM THAT IS CAUSING THE SAFETY RISK. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
NHTSA ODI 11011491
AFTER HARD TAKE OFF EXHAUST GETS IN CABEN CAUSING HEADACHES UNLESS YOU ROLL WINDOW DOWN DURING CITY AND HIGHWAY DRIVING
NHTSA ODI 11011206
STRONG EXHAUST ODOR IN THE CAB OF THE VEHICLE. THIS USUALLY OCCURS DURING ACCELERATION AND WHEN THE AC IS ON. THE ODOR IS SO STRONG, WE USUALLY HAVE TO PUT THE WINDOWS DOWN FOR RELIEF.
NHTSA ODI 11011237
EXHAUST SMELL AND EYES BURNING WHEN ACCELERATION WITH AIR CONDITIONER ON .INSIDE OF VEHICLE TOOK TO FORD DEALER AND THEY SAY THEY DON'T SMELL ANYTHING . THIS HAS BEEN ONGOING SINCE IT WAS BRAND NEW 50 MILES ON VEHICLE
NHTSA ODI 11011289
TWICE SINCE PURCHASING MY NEW EXPLORER I HAVE GOTTEN DEATHLY ILL WHILE DRIVING, HAD TO PULL OVER AND BE TAKEN BY AMBULANCE TO THE EMERGENCY ROOM. I'M 70 YEARS OLD AND HAD THOUGHT IT WAS A MEDICAL ISSUE. HOWEVER, I HAVE BEEN POKED AND PROBED FOR EVERY POSSIBLE ALIMENT AND ALL HAVE COME BACK NEGATIVE AND AM IN GREAT HEALTH. EVEN MY HEART TESTS WERE OUTSTANDING. I SAW THE EXPLORER STORIES ON THE NEWS, LOOKED UP CARBON MONOXIDE POISONING AND NOTE THOSE WERE THE SYMPTOMS I HAD. IN THE INCIDENT LAST WEEK I WAS FEELING WORSE AND WORSE AS I DROVE AND WAS JUST ABLE TO GET OFF THE ROAD BEFORE I PASSED OUT, MY VISION HAD GONE BLANK, I STARTING SWEATING WITH THE AIR ON, AND I BECAME EXTREMELY DIZZY AND DISORIENTATED. I SPENT TWO DAYS IN THE HOSPITAL THINKING I WAS DYING BECAUSE THAT'S HOW I FELT. I'M IN EXCELLENT HEALTH, BIKE 20 MILES DAY 2-4 DAYS WEEK, PLAY LEAGUE HOCKEY, AVID GOLFER THAT HAS COMPETED AT THE NATIONAL LEVEL, ETC. THIS WAS NOT A 'ILLNESS', I'M CONVINCED IT WAS CARBON MONOXIDE POSIONING. UPDATED 11/06/2017*JS THE CONSUMER REQUESTED A STATUS UPDATE. UPDATED 12/07/2017*JS *JS THE CONSUMER STATED THAT HE PASSED OUT WHILE DRIVING THE VEHICLE AND REQUIRED HOSPITILIZATION. *JS
NHTSA ODI 11011153
VEHICLE IN MOTION- CARBON MONOXIDE DETECTOR READING OF 45 PPM (PARTS PER MILLION). PASSENGERS COMPLAINING OF HEADACHES, NAUSEA, LIGHTHEADEDNESS WHICH PROMPTED THE USE OF THE METER.
NHTSA ODI 11010888
ENGINE EXHAUST ODOR IN THE CABIN INTERMITTENTLY, GOING UP A HILL OR MERGING ONTO THE FREEWAY AT ABOUT 3500 RPMS, AIR CONDITIONER IS ON AND RECIRCULATION MODE IS ON, SEEMS TO FAIL MORE IN HOTTER WEATHER. THIS 2017 MODEL IS A REPLACEMENT FROM FORD OF OUR 2015 FORD EXPLORER THAT HAD THE SAME PROBLEM!
NHTSA ODI 11010052
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