What 196 owners told NHTSA about the 2017 Dodge Journey

Had over 1300 miles until next oil change. Car has no leaking issues. Car ran out of oil completely and seized engine during camping trip. I use synthetic and both mileage/time were both way under than what was on my next oil change sticker... warranty says they won't cover it. So now I just have a shell of a car I cannot drive nor afford a new engine for. It was not neglect.

NHTSA ODI 11742564

Purchased vehicle from Wildcat Used Cars in Somerset, KY on [XXX]. Took home and notified dealership of not having seatbelts in middle row. After having an inspection completed, found the SRS system was disabled, airbags removed, knee airbag just stuffed back in. All cables and components unplugged, fuses missing to cause the system to not load up and show the defect. had resistance from dealership in undoing the sale, until i made note of their mechanics checking off and noting in the carfax that it was "all good" and had be completely inspected. Dealership admitted that they don't check fuse boxes and cables if the lights on the dash aren't illuminated. This is a huge failure of safety. All is on a recorded line from their phonelines from the date range of 4/27/26-5/2/26. All is notated in documentation and photographic evidence. Finally settled and they bought the vehicle back on [XXX] and assured me it would be sent back with the correct salvage title, and it is currently out for resale on their lot as of today 5/24/26. They are fully aware of all the issues. The SRS,ABS, HVAC 40 Relays, and the Traction control system have all been disengaged/compromised to bypass the system of any issues ongoing. The middle row seat isn't secured down, and the airbags have been entirely removed. [XXX] Above is the website listing for this vehicle. The carfax is not updated to the correct report. This vehicle was involved in an accident where the SRS system has been compromised & I was driving this with my [XXX] in this vehicle for approximately 2 months like this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11739789

Transmission is going out car has been taken care of it started over heating and you can feel it switching gears! Taken to shop was told Transmission needs to be replaced

NHTSA ODI 11635019

I’ve had to replace the thermostat 4 times in 6 months, PTO was just repaired and now it fails to accelerate past 2000 rpm, transmission is clunking when shifting. I just got my car back from the Chrysler dealership.

NHTSA ODI 11622418

The contact owns a 2017 Dodge Journey. The contact stated while driving at approximately 5 MPH, the service AWD, ABS, and cruise control warning lights remained illuminated. The vehicle was taken to the same independent mechanic for the failure; however, the cause of the failure was unknown. The vehicle was not repaired because a permanent remedy had not been determined, and several unknown parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11603749

So on 7/1/24 our vehicle started overheating some. And then we had the check engine light to come on along with another light that looks like a lightning bolt inside an inside out parenthesis. So I research the symbol and it came back as an issue with the Electric Throttle Control which is also means there is a problem with the electric parking brake. And then a mesage came on that said OIL TEMP HIGH SPEED MAY BE LIMITED. And then it started smoking really bad under the hood. So i researched some more and found out back in 2018 there was a recall on the same issue that was completed on September 23rd 2018.

NHTSA ODI 11598223

I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the dealership and they kept it for a week and returned my vehicle stating they couldn't figure out the issue. to this day it still does the same thing! Its so dangerous especially when pulling out from a stop sign or a highway into flowing traffic. Sometimes My car will accelerate Great! Mostly its slow and harsh when im on the throttle. Only stops when I release the gas petal or floor it... NOT SAFE The dealership

NHTSA ODI 11562119

The transmission went out. You would hit gas, hear engine but wouldn’t go anywhere.

NHTSA ODI 11561440

As I was driving in March 2023 every light on the dashboard came on in the car. The car started shaking, the engine was very loud, the car speed slowed down than stopped, as I pressed the gas the car would not accelerate. After the car was parked overnight it started than I drove it to a Dodge dealership for repair, after being at the dealership for 7 days nothing was found by the technician to be wrong, the problem never happened while it was at the dealership, so I took the car. While driving the car for 7 months after the issue when I would drive up hills, I would have to completely press down on the gas to make it up the smallest hills. I didn't have any other issues until November 3, 2023, I was driving down the street and the same thing happened again. All the dashboard lights came on the car started shaking and the car speed slowed down eventually stopping.

NHTSA ODI 11553605

Transmission oil pump is faulty. It was recalled on the previous years

NHTSA ODI 11542931

The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the driveshaft detached from the rear axle. The vehicle was towed to the dealer; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11509574

Vehicle transmission went out/ stopped working.

NHTSA ODI 11504076

While driving at any speed the vehicle will start jerking and RPM's will rev way up and heat Guage will fluctuate like the car is going to over heat but immediately drops back down to normal, when I let off the gas the vehicle starts to slow down very quickly like if I was pushing the break pedal.

NHTSA ODI 11487513

I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall. My is the E5 and the motors that they have recalled are the E4 and E6 motors that were put into the Jeeps and the Chrysler but they have not recalled the Dodges motors. Consumer have found out that these motors in fact have two recalls on them. The recall number is W80 and W84. They have found that the cylinder O-rings are bad, and this is confirmed with the with the notice that was sent with NHTSA ID # 10138863 with the manufacture communication number 9003357. Dodge is still refusing to fix the issue and replace the motor.

NHTSA ODI 11470859

The contact owned a 2017 Dodge Journey. The contact stated that while driving, the gear shifter moved without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 20,000. The VIN was not available.

NHTSA ODI 11464371

2017 DODGE JOURNEY OIL FILTER HOUSING LEAK. VEHICLE IS PERSISTENT LEAKING OIL. CHRYSLER DODGE DEALER CLAIMS THERE ARE 40,000 ORDERS FOR THIS PART IN WAITING AND THAT THE TIMETABLE FOR GETTING A REPLACEMENT PART IS INDEFINITE. THEIR SUGGESTION IS TO KEEP REFILLING WITH OIL FOR THE FORESEEABLE FUTURE. THEY STATE THE PART MAY EVENTUALLY BE A RECALLED BUT IS NOT YET. I FIND IT HARD TO BELIEVE WITH SO MANY KNOWN PROBLEMS THAT IT'S NOT BEEN RECALLED ALREADY. ADDITIONALLY IT'S A $700 REPAIR FOR A KNOWN ISSUE.

NHTSA ODI 11399501

MY DODGE JOURNEY HAD TRANSMISSION FAILURE ALONG WITH THE GAS TANK NOT BEING ABLE TO FILL UP TO THE F. MY CAR JERKED TO MOVE FORWARD AND THE GAS PEDAL WOULD NOT CAUSE THE CAR TO MOVE FORWARD. I BROUGHT THE CAR TO A DODGE DEALERSHIP AND THEY TOOK ABOUT A WEEK AND A HALF TO FIX IT. HERE I AM ONE WEEK LATER HAVING THE SAME ISSUE AND NEEDING TO BRING IT BACK TO REFIX THE ISSUE. THERE IS A LOT OF COMPLAINTS ON THE INTERNET ABOUT THIS SAME ISSUE AND HAVING TO HAVE THE SAME TRANSMISSION ISSUES RETURN FOR FIXING TWO TO THREE TIMES BEFORE THE CAR IS FIXED RIGHT. THIS IS A BEAUTIFUL CAR BUT A TRANSMISSION ISSUE THAT NEEDS SEVERAL FIXES BEFORE THE CAR EVEN REACHES 1200000 MILES TO CHANGE TRANSMISSION FLUID IS NOT A GOOD LOOK. THE TRANSMISSION NEED TO BE RECALLED AND NEW TRANSMISSIONS SHOULD BE GIVEN TO PEOPLE WHO OWN THIS BRAND OF VEHICLE. I ONLY HAVE ONE CAR AND NEED THIS VEHICLE TO PUT FOOD ON MY TABLE FOR MY FAMILY DURING A NEVER ENDING PANDEMIC AT THAT. THE TRANSMISSION ON THESE VEHICLES ARE NOT RELIABLE EVEN AFTER FIXING.

NHTSA ODI 11398277

FOLLOW-UP TO #11289608 ON 12/17/2019; THE DEALER PERFORMED A SERVICE BULLETIN #18-078-17 & PCM UPDATE, #181906SZ AS RECOMMENDED BY STAR TECHNICIAN. STATES VEHICLE FUNCTIONING AS DESIGNED. TWO DIFFERENT DEALERSHIPS HAVE BEEN UNABLE TO DUPLICATE ISSUES. VEHICLE RAN GREAT 12/19 UNTIL MAY18, 2020. ON 2-HR TRIP, VEHICLE STALLED 4 TIMES-NO WARNING. IN DRIVE-THRU LINE WAITING, ENGINE CUT OFF - CAR WOULDN'T START. TOWED TO LOCAL DEALERSHIP, ROCKY TOP CDJR IN KODAK, TN - DIAGNOSTICS CODE PO171 FOR SENSOR - NOT COVERED, MY DIME FOR $273. DROVE HOME - NO ISSUES. ON 5/21/2020, CAR STARTED RIGHT UP AFTER FILLING UP, THEN DIED - NOT VACUUM ISSUE. TOW TRUCK DRIVER PUT CAR IN NEUTRAL MANUALLY TO TOW TO DEALERSHIP. SERVICE ADVISOR TOLD OF ISSUES. ON 5/25/2020, SERVICE ADVISOR CALLED-TECHNICIAN FOUND THE FUEL PUMP LOSING PRESSURE. FUEL PUMP MODULE AND FUEL PRESSURE MODULE REPLACED UNDER GOODWILL. RAN PERFECTLY, NO ISSUE. ON 6/11/2020, STARTED UP THEN DIED. TRANSMISSION TEMPERATURE GAUGE HOT, BUT NO ACTUAL TEMPERATURE SHOWN. A REMINDER THAT PLAGUED INTERMITTENTLY IN 2019 AND POSTED IN FIRST COMPLAINT TO NHTSB AND FCA. CAR TOWED ONCE AGAIN TO ROCKY TOP CDJR IN KODAK, TN - TECHNICIAN SAYS FUEL PUMP NO LONGER WORKING. TWO WEEKS OLD AND NOW NOT WORKING. PART IS BACK ORDERED TILL END OF MONTH?! NOW, HAVE RENTAL ON MY DIME. TODAY, 6/16/2020, SPOKE TO FIFTH (5TH) REPORTED FCA CASE MANAGER ON CONTINUING PROBLEMS. NO LONGER TRUST VEHICLE AND DEEPLY CONCERNED FOR MY SAFETY BECAUSE VEHICLE HAS YET TO BE FIXED. HAVE FOUND OTHER NHTSA COMPLAINTS DISTURBINGLY SIMILAR FROM 2018, 2019 AND 2020: #11113660 (CA), NEXT 3 ARE GA, SAME CAR #11243797, #11244334, #11245530 AND #11317210 (FL). ALWAYS ASKED IF THE VEHICLE IS FIXED...I DO NOT KNOW UNTIL IT'S NO LONGER GIVING ME PROBLEMS. MY VEHICLE IS STILL NOT FIXED...THERE IS SOMETHING INTERNALLY WRONG WITH THIS MODEL!!! *TR

NHTSA ODI 11329181

MY SON WAS DRIVING HOME AND THE CAR STARTED JERKING THEN SUDDENLY STOPPED. NO PRIOR INDICATION THAT THERE WAS A PROBLEM. HAD CAR TOWED TO MECHANIC & WAS TOLD TRANSMISSION IS HOT. $2100 TO REPAIR.

NHTSA ODI 11317210

VEHICLE RANDOMLY STARTED JERKING AND LOSING POWER AS I DROVE HOME ON THE HIGHWAY. GOT IT CHECKED AND SAID IT WAS CAM SHAFT POSITION SENSOR BANK 1. GOT BOTH SENSORS CHANGED AND DID A RELEARN. AFTER 24 HOURS IT DID IT AGAIN. DONT KNOW IF IT IS WIRING OR COMPUTER PROBLEM...STILL GIVING SAME CODE WHEN CHECKED.

NHTSA ODI 11296661

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11289608

THIS IS A FOLLOW-UP TO 11244334 AND 11243797. FOR BACKGROUND, THE 2017 JOURNEY BEGAN STALLING INTERMITTENTLY AND NOT THROWING A CODE (STARTING AT ABOUT 23,500 MILES). THE STALLING OCCURRED DURING ALL DRIVING CONDITIONS AND SPEEDS. THE DEALERSHIP COULD NOT REPRODUCE THE EVENT AND TOLD ME TO DRIVE UNTIL IT THROWS A CODE. AFTER 6,000 MILES AND HUNDREDS OF STALLS THE VEHICLE FINALLY THREW A CODE, (29,500 MILES, P0335 CRANKSHAFT POSITION SENSOR). THE SENSOR REPLACED, CONNECTOR DID NOT FIT SENSOR WELL SO IT WAS REPLACED (SUBJECT OF COMPLAINT 11244334). THOUGHT IT WAS FIXED, AND THREE DAYS LATER, IT STALLED AGAIN ON THE HIGHWAY. ONLY THIS TIME THE TRACTION LIGHT CAME ON AND BRAKES DID NOT WORK INTERMITTENTLY. BACK AT THE DEALERSHIP, THE TECHNICIAN IN HIS FRUSTRATION AND OPENED THE WIRING HARNESS. WHAT HE FOUND ABOUT 8 INCHES FROM THE CONNECTOR WAS "CRANK SHAFT POSITION WIRES CUT AND TWISTED TOGETHER..." THE SERVICE ADVISOR ASKED WHO ELSE WAS IN THERE. I BOUGHT THE VEHICLE NEW AT THE DEALERSHIP AND THEY HAVE DONE ALL WORK AND MAINTENANCE MEANING THIS ISSUE WAS IN PRODUCTION.

NHTSA ODI 11245530

THIS IS A CONTINUATION OF 11243797. FOR BACKGROUND, THE 2017 DOGE JOURNEY HAS BEEN STALLING INTERMITTENTLY STARTING AT 23,000 MILES MOST OF THE TIME NOT THROWING A CODE. THE DEALERSHIP COULDN'T RECREATE THE PROBLEM AND WITHOUT A CODE COULD NOT FIX WITHOUT A CODE. WE ENDURED 7,000 MILES AND 100'S OF STALLS (STOP AND GO TRAFFIC, HIGHWAY, LEFT TURNS IN FRONT OF ON-COMING TRAFFIC) BEFORE A CODE WAS THROWN INDICATING CRANKSHAFT POSITION SENSOR. UPON INSPECTION THE DEALER TECHNICIAN NOTED THAT THE CONNECTOR TO THE SENSOR DID NOT FIT THE SENSOR.

NHTSA ODI 11244334

THE 2017 DODGE JOURNEY STALLS INTERMITTENTLY AT ALL SPEEDS AND DRIVING CONDITIONS. STOP AND GO IN TRAFFIC, ACCELERATING ON THE HIGHWAY, COASTING UP A HILL, STARTING FROM A STOP IN AN INTERSECTION. USUALLY NO CODES ARE THROWN. RECENTLY THE P0335 CODE WAS THROWN, CRANKSHAFT SPEED SENSOR WAS REPLACED. DID NOT FIX THE PROBLEM. THE 2016 JOURNEY'S WERE RECALLED FOR THE SAME ISSUE. ARE THE 2017'S NOT WORTHY OF A RECALL OR DOES SOMEONE HAVE TO DIE FIRST?

NHTSA ODI 11243797

MY AIR KEEPS COMING BACK ON , NOT MATTER HOW MANY TIMES THAT I TURN IT OFF. IT COMES BACK ON BY ITSELF. THE TRANSMISSION SLIPS AND JERKS ON THE BACK ROADS, HIGHWAY AND INTERSTATE. MY HUSBAND HAS CALLED JIM COGDILL DODGE AND KEEPS GETTING THE RUN AROUND ABOUT THE SITUATIONS. THE AIR IS AN ELECTRICAL ISSUE WHICH CAN CAUSE A FIRE IF LEFT LIKE IT IS. I WAS TOLD BY THE SALESMAN THAT HE WOULD GET BACK TO ME IN A COUPLE OF DAYS. THAT IS NOT PROFESSIONAL AND IS VERY DANGEROUS FOR EVERYONE IN MY VEHICLE.

NHTSA ODI 11234450