What 196 owners told NHTSA about the 2017 Dodge Journey

Purchased vehicle from Wildcat Used Cars in Somerset, KY on [XXX]. Took home and notified dealership of not having seatbelts in middle row. After having an inspection completed, found the SRS system was disabled, airbags removed, knee airbag just stuffed back in. All cables and components unplugged, fuses missing to cause the system to not load up and show the defect. had resistance from dealership in undoing the sale, until i made note of their mechanics checking off and noting in the carfax that it was "all good" and had be completely inspected. Dealership admitted that they don't check fuse boxes and cables if the lights on the dash aren't illuminated. This is a huge failure of safety. All is on a recorded line from their phonelines from the date range of 4/27/26-5/2/26. All is notated in documentation and photographic evidence. Finally settled and they bought the vehicle back on [XXX] and assured me it would be sent back with the correct salvage title, and it is currently out for resale on their lot as of today 5/24/26. They are fully aware of all the issues. The SRS,ABS, HVAC 40 Relays, and the Traction control system have all been disengaged/compromised to bypass the system of any issues ongoing. The middle row seat isn't secured down, and the airbags have been entirely removed. [XXX] Above is the website listing for this vehicle. The carfax is not updated to the correct report. This vehicle was involved in an accident where the SRS system has been compromised & I was driving this with my [XXX] in this vehicle for approximately 2 months like this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11739789

The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the air bag warning light unexpectedly illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,718.

NHTSA ODI 11685048

Passenger head rest deployed for no reason. If someone was in the seat they would have got severe whiplash. It was a broken plastic piece inside the headrest. This is a common occurrence. There were no warnings. I kept the part in case it needs to be inspected. Definitely a manufacturers defect that needs to be addressed before someone gets hurt

NHTSA ODI 11606285

The car lost power and wouldn't speed up. Could have been rear ended. We had the abs light come on,the traction control light on, the air bag light on and a few more I didn't recognize they came on and went out so fast. Had to pull over and restart the car.

NHTSA ODI 11570459

The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.

NHTSA ODI 11542907

In June 2023, the air bag light came on intermittently. In July 2023, the air bag light came on and stayed on (no longer intermittent.

NHTSA ODI 11535719

Was hit by another vehicle in front driver wheel which knocked me off the roadway. During the collision I kept hitting the brakes and the car wouldn't stop. I had no control over the steering as well. My car then hit a fence. My airbags never deployed with extensive damage to the front end of my car. Because of the airbags not deploying I hit my head on the steering wheel causing injury as well as my knees hit the dashboard.

NHTSA ODI 11534490

Air bags did not deploy when I hit someone at 35+mph. My passenger and my safety was put at risk because the air bags did not deploy causing us to be thrown forward forcefully causing pain in our back and neck. Car is being towed to a shop and I let them know my concerns for the air bag being faulty

NHTSA ODI 11534280

I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!

NHTSA ODI 11470274

Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.

NHTSA ODI 11454805

The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 75,000.

NHTSA ODI 11454574

My airbag warning light keeps going off and there is no issue with the airbaga nor has the vehicle been in an accident.

NHTSA ODI 11432368

The contact owned a 2017 Dodge Journey. The contact stated while driving 20 mph, when she rear-ended another vehicle. The air bags did not deploy. The contact stated she hit the steering wheel due to the impact and had chest pains later that night and the following day sought medical attention at an emergency room. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to towing lot. A dealer was not contacted. The vehicle was not diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 78,000.

NHTSA ODI 11430188

THIS IS THE SECOND DODGE JOURNEY NOW THAT I HAVE OWNED AND BOTH OF THEM HAVE ELECTRICAL PROBLEMS WITH THE BACK TAIL LIGHTS AS WELL AS THE REAR WINDSHIELD WIPERS LEFT TAIL LIGHT AND BOTH OF MY VEHICLES. ALSO WITH MY SECOND DODGE JOURNEY WITH BOTH OF THE CARS I HAVE TRANSMISSION PROBLEMS AS WELL AND I ALSO HAVE AIRBAG WARNING ALWAYS GOING OFF OF MY CARD WHEN I MAKE TURNS. SO WHAT THE TRANSMISSION IT SPIDERS AS YOU ARE DRIVING I HAVE TAKEN IT TO A DEALERSHIP AND IT SAID THAT THERE IS THREE RECALLS BUT FOR SOME REASON ON YOUR WEBSITE IT SHOWS NO RECALLS ALSO WHAT THE WINDSHIELD WIPERS IN THE REAR ONLY I PUT IT AT MY CAR IN REVERSE AND ALL SUDDEN THEY TURN ON BY THEMSELVES AND THEY'LL STAY ON AND DON'T WANT TO TURN OFF UNTIL IT FEELS LIKE TURNING OFF BUT MY LEFT TAIL LIGHT DOES NOT WORK AT ALL I'VE HAD THE VEHICLE NOW FOR TWO YEARS AND I'VE HAD TO SWITCH ABOUT 12 LIGHTS AND NOW TO WHERE NONE WILL NOT WORK AT ALL AND FOR THE AIRBAG WARNING SYSTEM NO ONE WILL BE SITTING IN MY PASSENGER SEAT AND WHEN I'M MAKING A TURN ALL OF SUDDEN MY AIRBAG ALARM WILL BE GOING OFF.

NHTSA ODI 11389306

FIANC LEANING ON SEAT FROM MIDDLE ROW AND DRIVER SEAT HEADREST DEPLOYED AND SEPARATED, WHILE VEHICLE WAS IN PARK

NHTSA ODI 11376179

OTHER DRIVER RAN RED LIGHT CAUSING ME TO HIT THEM AT AN INTERSECTION. I WAS TRAVELING 40MPH. MY AIR BAGS DID NOT DEPLOY. FRONT OF MY VEHICLE WAS TOTALED.*DT*DT*JB*JB

NHTSA ODI 11360958

AIR BAG LIGHT COMES ON AND STAYS ON FOR A FEW DAYS. AFTER A FEW DAYS THE LIGHT DOESN'T COME ON AND IT THEN IT COME BACK ON. WHEN IT DOES LIGHT UP IT DINGS. THE A/C AUTOMATICALLY TURNS ON AFTER I TURN IT OFF AND THE TOUCHSCREEN STARTS TO FLICKER WHEN THAT HAPPENS. THIS HAS BEEN OCCURRING SINCE 2/18/2020

NHTSA ODI 11360001

THE CONTACT OWNS A 2017 DODGE JOURNEY GT. STATED 500 MILES OUT OF 36,000 MILE WARRANTY THE AIRBAG LIGHT CAME ON. WHEN CHECKED BY A MECHANIC IT HAD THE FOLLOWING ERROR CODE, B1C29, LEFT SIDE SEAT THORAX SQUIB 1 CIRCUIT OPEN. CHRYSLER IS REFUSING TO REPAIR AS A SAFETY ISSUE. THE LIGHT FIRST APPEARED INTERMITTENTLY UPON IGNITION BUT NOW REMAINS ON WHENEVER THE CAR IS STARTED AND RUNNING. A WIRE UNDER THE DRIVERS SEAT HAD BECOME DISCONNECTED *DT*TP

NHTSA ODI 11320146

THE AIRBAG LIGHT CONTINUES TO COME ON WHILE DRIVING OR ONCE THE CAR IS STARTED. IT WILL STAY ON FOR A FEW DAYS AND THEN GO OFF. WHEN IT COMES ON WHILE THE CAR IS DRIVING IT WILL DING AND STAY ON FOR DAYS. THE AIR CONDITIONER/ HEATER JUMPS ON AND OFF WHILE DRIVING. IT WILL BE OFF AND AUTOMATICALLY JUMP ON. I WILL TURN IT OFF AND THEN IT WILL JUMP ON AGAIN. THESE ISSUES WERE "FIXED" BY A DODGE DEALERSHIP IN MAY AND ARE STILL REOCCURRING.

NHTSA ODI 11307739

THERE BAG LIGHT HAS COME ON AT ABOUT 35,000 MILES AND HAS NOT WENT OFF. THE A/C AND HEAT KEEPS COMING ON WHENEVER IT WANTS NO MATTER HOW MANY TIMES I TURN IT OFF I HAVE WENT UP TO DODGE MULTIPLE TIMES AND NOTHING HAS HAPPENED AS I AM OVER THE 30,000 MILES AND TO BE CHARGED 200 JUST TO SEE WHAT THE PROBLEM IS AND THEN CHARGE ME EVEN TO FIX IT IS RIDICULOUS. THE AIRBAG LIGHT CAME ON WHILE I WAS DRIVING AND I PULLED OVER AND TURNED THE CAR AND TURNED IT BACK ON AND IT WAS STILL ON

NHTSA ODI 11269604

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BERGERON AUTO CHRYSLER DODGE JEEP RAM (LOCATED AT 3525 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 888-2131), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11265411

MY TRACTION LIGHT AND ABS LIGHT IS ON AND THE CRUISE CONTROL WILL NOT WORK. ALSO THE AIRBAG LIGHT IS ON. THE MECHANIC CHECKED THE CODES BUT NOTHING IS SHOWING UP.

NHTSA ODI 11241937

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE WAS T-BONED BY A SECOND VEHICLE. DURING THE INCIDENT THE VEHICLE ROLLED OVER 3 TIMES AND THE FRONT END AND SIDES WERE SEVERELY DAMAGED BUT NO SIDE CURTAIN OR FRONT AIRBAGS DEPLOYED. DURING THE CRASH THE DRIVER SUSTAINED A INJURED CHEST AND HEARING LOST, THE FRONT PASSENGER SUSTAINED NECK, BACK, HEAD AND RIGHT SHOULDER INJURIES. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE LOCAL DEALER AND MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS 80,000. *DT *DT *DT CONSUMER'S FATHER CONTACTED CHRYSLER AND OPENED A CASE ABOUT THE FAILED AIRBAG DEPLOYMENT DURING THE ACCIDENT ON 4/16/2019.*JB*JB *DT*DT *JS

NHTSA ODI 11210692

CRUSE CONTROL KEEP STICKING, AND MY AIR BAG LIGHT KEEP COMING ON, NOT SURE IF IT GOING TO EXPLORE.

NHTSA ODI 11195346

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD (LOCATED AT 7611 LOISDALE RD, SPRINGFIELD, VA 22150, (703) 866-1700) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WIRING HARNESS NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 13,696.

NHTSA ODI 11186222