What 410 owners told NHTSA about the 2017 Dodge Grand Caravan

The passenger side sliding rear door just suddenly doesn't open, doesn't unlock, you are unable to open it even manually.

NHTSA ODI 11477189

The passenger side automatic sliding door has stopped working. Can’t open it manually either. The door is stuck in a closed position and can’t even unlock the door. This is a safety issue due to in an emergency we can get out of the vehicle using that door.

NHTSA ODI 11475586

I'VE NOTICED SEVERAL OTHER COMPLAINTS ABOUT THE SLIDING DOOR LOCK ACTUATOR FAILING, MAKING IT IMPOSSIBLE TO OPEN DOOR. MINE HASNT FAILED COMPLETELY YET, ALTHOUGH THE GEARS ARE MAKING A LOUD BUZZING.JUST REPORTING.

NHTSA ODI 11474730

Component: Front Drivers Window Regulator Safety: Window popped and fell straight down while driving. Me, and my children where put at risk of it breaking and glass flying everywhere. It has happened not only once to me but twice, in my other Van of the same style different make (Chrysler Town & Country). No warning ligts or anything.

NHTSA ODI 11474092

The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 18V524000 (Electrical System) which she linked to the failure. The contact also stated that an abnormal whining sound was coming from the vehicle while the vehicle was stationary. Additionally, the contact stated that the air bag warning light was intermittently flashing on the instrument panel. The vehicle was taken to the dealer and the contact was informed that an air bag sensor needed to be replaced; however, the parts for the repair were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11472687

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the vehicle failed to start with message "NO FUSE" displayed. The contact stated that the vehicle was jump-started however, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as voltage B sensor low, system voltage low, and two unknown manufacturer fault codes. The vehicle was not repaired. The contact stated that the independent mechanic advised him to contact the manufacturer for recall information. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact researched recalls on NHTSA.gov and found NHTSA Campaign Number: 18V524000 (Electrical System) however, the VIN was not included in the recall. The approximate failure mileage was 70,158.

NHTSA ODI 11471179

Our 2017 back sliding doors won’t open we had to get people out by the front passenger door. It will not open manually. This was very scary! Especially when the kids are freaking out.

NHTSA ODI 11468102

Drivers sliding back door stuck in lock position. Will not unlock or open even manually. I have two special needs kids and I bought the double doors for safety in a crash. (Previous vehicle I had to climb through the window to get kiddo). Will not manually open. Used a fix of pushing the lock to unlock position and hitting the unlock on my key fob and it finally unlocked and opened. Need to at least be able to manually open door for kids!!

NHTSA ODI 11465650

The driver's side automatic rear door will not open or close. The locking mechanism appears to be stuck and will not lock or unlock.

NHTSA ODI 11463688

A loud buzzing noise when locking or unlocking doors. Sounds like it’s coming from the automatic sliding door on drivers side.

NHTSA ODI 11463401

The component that failed are the passenger sliding doors. The actuator has failed. Both passenger sliding doors do not close automatically. Sometimes the door will lock and remain stuck. Sometimes the doors do not lock at all. This poses a safety threat if door can not be closed properly. Vehicle can not be driven until doors close. The failure of the mechanical issue also poses a higher theft risk since I can not lock my sliding doors at times. This is sliding door issue is a well known issue according to research via web. Many Grand caravan owners are experiencing the sliding door actuator problem. YouTube videos has acknowledged this problem. I have been to Ontario, CA Dodge dealership and had my driver door actuator repaired as this was also the cause of my driver door not locking. Dodge denied this is a issue. As of 2021, Dodge has discontinued the Grand Caravan model.

NHTSA ODI 11462822

The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.

NHTSA ODI 11462644

The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?

NHTSA ODI 11459783

Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.

NHTSA ODI 11458404

Passenger side rear sliding door is stuck closed. I transport my grandchildren in this vehicle and this poses a SERIOUS safety hazard if involve in an accident or fire!

NHTSA ODI 11457267

The passenger sliding door power lock has failed, and will not operate. Yes it is available for inspection upon request. The lack of power locks on the passenger sliding door is a danger because it's supposed to lock automatically when you get up to speed to prevent accidental openings. Those back seats are also where young children in car seats are placed (it's a minivan, after all), and they can be unable to operate the door manually. In addition, I only recently noticed it would not lock, but I have no idea when it started failing, so having an unlocked door when you THINK it's locked is also dangerous. Yes, the problem has been reproduced. Yes, the vehicle has been inspected by a dealership. No, there were no warning lamps, messages, or other symptoms, and I do not know when it may have started. I only noticed it in January 2022, when one of my passengers (a child) was impatient to get into the car, and simply happened to start pulling on what we THOUGHT was a locked door. I hadn't unlocked the vehicle yet, so I checked, and, indeed, all the other doors were still locked. I eventually figured out the problem, that this door, the passenger sliding door, has a malfunctioning power lock.

NHTSA ODI 11455430

Passenger rear sliding door will not open even manually

NHTSA ODI 11454906

Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.

NHTSA ODI 11450549

Rear sliding door is stuck shut and will jot open with any power buttons nor manually. This poses a safety hazard should there be an emergency.

NHTSA ODI 11447970

The driver side passenger door is stuck on lock, it will not open from outside or inside or with the fob, this creates a safety issue for removing my children in case of an accident or being able to get to them in case of an emergency.

NHTSA ODI 11445538

The sliding door drivers side has malfunctioned. Stuck in lock position. Cannot unlock or lock. The door is stuck closed. I’ve tried everything to try to open it. Will not open. Passengers cannot get out. I presume it’s the acutater that I cannot afford to get fixed. This is a safety issue.

NHTSA ODI 11443402

Rear door makes a buzzing sound when door is unlocked. Door also does not seem to function properly when closing and opening.

NHTSA ODI 11442942

The sliding door on the passenger side stopped working and will not open manually or with the buttons on the remote or the buttons in the car.

NHTSA ODI 11441802

The passenger side electronic locks stopped working and will not allow the doors to open. Passengers could be trapped in car and unable to be removed from inside

NHTSA ODI 11441046

Since I purchased my 2017 Dodge Caravan, a piece of the door panel came off while driving down the road. The rear air cuts in and out. The horn cuts in and out. The driver side sliding door will stick shut and not open and when it does open it makes a loud buzzing sound every time the door opens or locks. Now at 110,000 miles, the car not starting, then starting but acting like its about to die. Battery and alternator both tested good and we are being told it is probably a faulty computer system.

NHTSA ODI 11440403