What 410 owners told NHTSA about the 2017 Dodge Grand Caravan

SEAT HEADREST EXPLODED RANDOMLY. THERE WAS NO ACCIDENT OR CAUSE FOR THIS. IT JUST DEPLOYED OUT OF NOWHERE. THIS WAS THE FRONT PASSENGER SEAT HEAD REST. LUCKILY NO ONE WAS SITTING IN THE SEAT AT THE TIME.

NHTSA ODI 11678427

The headrest on the driver’s seat burst open and deployed while waiting in a parking lot.. A very loud and awful exploded to the back of my head and ringing of the ears.

NHTSA ODI 11677284

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the front passenger's side headrest unexpectedly deployed. The contact stated that there was no impact to the vehicle that caused the headrest to deploy. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 123,244.

NHTSA ODI 11669654

The contact owns a 2017 Dodge Grand Caravan. The contact stated that while her sister was driving at an undisclosed speed, the front passenger's side headrest restraint system activated, causing the front passenger's side headrest to deploy. No warning lights were illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was 103,000.

NHTSA ODI 11623653

The passenger headrest busted open. There was no warning or anything like that. Also prior to that my window fell in the door well. I took it to the dealership and paid for repairs. I am glad the window did not break while I was in the car. I am taking the car to the dealership this week concerning the passenger headrest.

NHTSA ODI 11557110

The contact owns a 2017 Dodge Grand Caravan. The contact stated that upon entering the vehicle, the passenger’s side headrest opened without impact or a crash. There were no warning lights illuminated prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,787.

NHTSA ODI 11554407

Passenger seat neck head rest exploded without any warning or no vehicle accident. I was at a stop light when this happens.

NHTSA ODI 11550056

I had just finished a 45 minute drive to work without incident. The vehicle was in park and idling in a parking lot, while I sat in the driver's seat. All the sudden the headrest smacked me in the back of my head and made a loud popping noise. After getting out to see what happened, I discovered my headrest had deployed the safety feature, of popping forward.

NHTSA ODI 11541483

The headrest on the front passenger seat randomly deployed due to design defect. The plastic housing that holds the pin broke under the regular stress of the spring causing the headrest to deploy without warning.

NHTSA ODI 11528904

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.

NHTSA ODI 11511494

MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.

NHTSA ODI 11452689

The Driver side sliding door does not open, and the passenger side sliding door does not lock. Both pose a danger in the event of an emergency or can cause an emergency when a passenger opens door in moving vehicle. The stow and go seats in second row do not always latch and can begin closing when a passenger is sitting on the seat.

NHTSA ODI 11438482

Passenger front seat headrest deployed while vehicle was parked. No collision occurred to initiate this. I see this is a huge issue online with to s of caravan owners. This really should be recalled before someone gets really hurt if sitting in one of these seats and it occurs without reason!

NHTSA ODI 11430069

The contact owns a 2017 Dodge Grand Caravan. The contact stated that a bolt connected to the front passenger seat had come loose causing the seat belt to become detached from the front passenger seat. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 54,000.

NHTSA ODI 11419175

MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.

NHTSA ODI 11354737

THE FRONT PASSENGER SEAT IS BEING RIPPED AND SHREDDED BY A SHARP METAL PART OF THE SEAT FRAME THAT PROTRUDES INTO THE SIDE OF THE SEAT CUSHION. THE FRAME IS COVERED BY THE PLASTIC SEAT BASE.

NHTSA ODI 11311351