What 410 owners told NHTSA about the 2017 Dodge Grand Caravan

KEY FOB WILL NOT FUNCTION. NO ACESS TO INSIDE VEHICLE.

NHTSA ODI 11578932

The driver's side sliding door is stuck in the locked position and the passenger side sliding door is making a loud buzzing noise when unlocked which means that one is next to go out from what I read. If both of them get locked this poses a major safety issue getting small passengers out of the back in case of emergency. There have been many instances of this reported on these vehicles and even extended warranties issued but only for a select amount of vans even though it seems to happen on every one ever made.

NHTSA ODI 11575228

The automatic sliding rear door is stuck in the lock position causing it to not be able to open automatically or manually. This poses a huge risk of there was a vehicle fire or other incident that wouldn't allow my back seat passengers to get out of the car. The door will not lock or unlock.

NHTSA ODI 11574136

There appears to be an electrical problem when locking/unlocking the doors, and a loud buzz occurs and at times, the doors hesitate to lock or unlock, which in my opinion, is a safety hazard.

NHTSA ODI 11571319

Both electrical doors don't want to open.

NHTSA ODI 11569528

The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number. So, they don't want to honor the recall on my car. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is very high since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?

NHTSA ODI 11560991

The contact owns a 2017 Dodge Grand Caravan. The contact stated when she attempted to start the vehicle there was no sound of the starter motor and the instrument cluster remained black when she turned the ignition on. The contact had attempted to jump start the vehicle and had to have the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the TIPM panel had failed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 46,000.

NHTSA ODI 11549230

The passenger sliding door starting making a squeaky noise and now won’t open or even unlock. The lock actuator is not working causing this to be a safety issue. I know it was a recall on certain caravan but mine was not. Trying to figure out how it can be added in the recall.

NHTSA ODI 11545872

The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer.

NHTSA ODI 11544154

When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue

NHTSA ODI 11542692

The rear drivers side slider door has locked shut and no amount of tries to release the lock will work. This is a major safety concern being that we cannot open the door manually or otherwise in case of emergency

NHTSA ODI 11536186

The passenger's side sliding door lock switch is stuck in the locked position, so I can't open that door. There is a huge safety issue because the passengers can't open that door to exit, in case of an emergency. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number, because my car is newer by about a month. So, they don't want to honor the recall on my car.

NHTSA ODI 11533516

The rear drivers side door is locked shut. This is is serious safety issue in an emergency. Especially with small children. This needs to be recalled immediately

NHTSA ODI 11527617

The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.

NHTSA ODI 11518744

This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.

NHTSA ODI 11517358

Every time I open the door - either from the inside, or the outside, or even using the automatic opener from the keyring there is a loud buzzing sound. It's a risk as I am not sure that the door is working properly.

NHTSA ODI 11513915

Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.

NHTSA ODI 11510533

Driver's side power door has completely seized and will not open. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is 50% since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?

NHTSA ODI 11508389

About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike

NHTSA ODI 11491458

The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon request for inspection and has not been repaired due to high cost and repair time necessary. We’ve also been unable to find replacement parts locally. Malfunctioning of the locking mechanisms puts passengers of the vehicle at risk if there was to be an emergency or accident and the door is unable to be opened. We are concerned about experiencing further issues with locking mechanism failures in the unaffected doors. We have not had the issue inspected by the dealer as our vehicle is outside of the warranty period. There are no warning lights or indicators for this problem.

NHTSA ODI 11489401

Passenger sliding door buzzing and locking shut, creating a major safety issue not being able to get out quickly in an emergency. The door actuator on same year grand caravans were affected according to NHTSA recent probe. Chrysler is repairing those with inoperable doors, but my vin is not included in the 2022 bulletin! I have the same year van and same problem. The sliding door components are supposed to last the life of the vehicle and not break or jam doors within 4 years.

NHTSA ODI 11486743

The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft. I am seeing hundreds of complaints online with owners of Chrysler and Dodge Van's 2013 through 2018 experiencing the same issues. Why hasn't there been a recall on this safety issue?

NHTSA ODI 11482302

The driver side sliding door of the van is stuck in a locked position. It cannot be unlocked manually or remotely. There is no way for a passenger to open that door in event of emergency.

NHTSA ODI 11481034

I attempted to turn off my engine and removed and key as usual and walked away. Fire department calls me and says my van is smoking. Turns out even though I removed the key the engine kept running but the fans turned off causing my van to over heat and parts of my engine cracked leaking oil and coolant. My van is not drivable now.

NHTSA ODI 11479206

The driver side sliding door imakes a loud buzzing sound when the door locks. This occurs when the locks are manually activated (by door button or remote) and when the door locks are activated due to movement/speed. This is a potential safety issue as if the door fails to open in an event of an emergency, this could put life in danger. This is a family vehicle made for children that shouldn't have to take the risk of not being able to get out of a vehicle in a timely matter. I am uncomfortable and do not want to risk my children or other passengers with a door that would not open in an emergency due to one failed component. In doing research I see that this is an issue that have plagued many owners of Grand Caravans produced during the same time period. The door actuator inside of the door has failed. This should be recalled and fixed appropriately.

NHTSA ODI 11479013