What 1,471 owners told NHTSA about the 2017 Chrysler Pacifica

The vehicle was diagnosed with a short in the electrical steering cable. It started off with just a minor glitch when steering which caused the car to simply caused the car to shift into neutral but was quickly resolved by shifting the gear into park and then into drive. This resulted in a really major glitching in system while steering to where the car was shifted into neutral in the middle of driving and will not turn off the van or allow you to shift the vehicle into park. It also caused the windshield wipers to stay on without the ability to turn them off as well. This is an extremely dangerous issue for a commonly used family vehicle especially one travels the highway everyday. I’m just grateful we’re in our neighborhood going at a low speed with little to no cars traveling. On the highway this could have caused serious vehicular damage due to accidents and injury or fatalities for the person who has to push the car out of the road and the family riding in the car from impact. This Negligence of the manufacturer will cost my family $4521, which is just simply unfair. Im requesting thorough investigation on this matter with the a recall on all vehicles who can possibly have this issue as well.

NHTSA ODI 11567094

From the date of purchase, the check engine light came on and was told it was a software/computer issue. 3 months into having the car it stalled on the freeway. ABS light came on, and engine repair, and several other lights. I was told it was the two batteries, the AUX and the car battery. Replaced both at the dealer. A year and a half later, the car stalled again pulling out of my garage. A-light with circle and exclamation point came on. Turned car off and the A light turned off. Now engine light comes on and off whenever. Had it looked at and it is showing a repair for fuel line kit, which was repaired last year and mechanic said it does not need to be repaired, another software/computer error. Engine light will stay on for a day and turn off for a week, then turn back on again. Car has been serviced so many times at the cost of $200 per visit to the dealer. I am afraid it will stall on me again and the issue is not repaired and falls under the recall for 2017 models that were stalling.

NHTSA ODI 11566343

Electrical problems since purchase (new). Warranty repairs by 2 dealers. The rear lift warning buzzer went out causing me to be hit in the head and getting black eye. The buzzer is out again, but not repaired as the part has been on back order for months. Dealer said over 100 of the same part by various dealers on the back order. This is a major problem as car purchased for use with my dogs and w/o buzzer they also are not warned when ‘door’ coming down. For the part to not be available for so long is unacceptable and since covered under paid warranty I think Chrysler is neglecting the warranty owners. Also, since the part has failed before, they are aware it’s a faulty part but have not done anything to keep the part stocked,

NHTSA ODI 11556550

Engine code for misfire fixed and still has a shake, looking like head gasket. Transmission jerks upon shifting.

NHTSA ODI 11553523

Sharp jolting of the vehicle when going from second to third gear constantly

NHTSA ODI 11550325

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle briefly lost motive power before suddenly accelerating quickly, causing the contact to brake hard and bring the vehicle to a complete stop. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The electronic throttle control warning light was illuminated. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, but the dealer was unable to determine the cause of the failure. The contact was informed that the brake sensor needed to be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V348000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000.

NHTSA ODI 11550395

While driving vehicle, car shifted to neutral then park then neutral, while in drive moving down road. Numerous warning came on including "service shifter", check engine, front end collision sensor, abs brake sensor, along with a message to put car in park before shifting . The day before a warning of service shifter came on and the car was unable for a few minutes to shift out of park. Then the codes suddenly went off. Took it to auto zone to check codes and it said no codes were found or stored. First time was September 25, 2023. The next time when it shifted itself out of drive while driving was September 28. Drove home from getting checked for codes with nothing showing up. Drove 5 minutes on October 2, and a bunch of random codes flashed. Took to shop and they found no codes. All warnings went off. Said nothing anyone could find wrong. Said nothing showing up and was fine to drive. October 5 was driving home, 526 miles later with no warnings , and suddenly stopped driving while in motion on road. Same codes flashed. Shifter stopped working. Car wouldnt start or shift. Completely broke down. Had to be towed to dealership. They say transmission needs to be replaced and it is only 500 miles out of warranty. The same 500 miles we had to drive to get it to throw codes. Had previously taken in when I thought transmission was problem when it was dropping gears. They said software update. Continued dropping gears after they "fixed it" and when I called they said it had to relearn how I drove. Almost had 2 major accidents now when it stopped completely on its own while driving.

NHTSA ODI 11549065

Powertrain Stalls randomly when moving from first to second gear and when changing in and out of park. Vehicle also has loss of power and freezing electronics. The entertainment system and navigation system may stay frozen until vehicle is restarted and in some cases may not turn off even while vehicle is not in a powered state.

NHTSA ODI 11547532

Continue issue with stop/start system failure that drains batteries to the point of total power loss, even at high rate of speed. An audible ticking sound, engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power. Start/stop system has been investigated by dealership multiple times. Power loss and engine misfire were reported as the result of the start/stop system failure. However it has been a reoccurring problem with continued worsening symptoms. The safety of myself, my passengers and other travelers is at risk due to the unexpected bucking, surging, hesitation and power loss that occurs during traveling. Problem has not been reproduced at service center as it has been “solved” by replacing batteries and not investing further. Vehicle has been inspected by qualified mechanics. Warning lamps have recently alerted but the problem of engine bucking, power loss, surging, hesitancy have preceded the warning lamp. It has been at least 8 months of engine concerns and 2 years of power concerns that were reported to dealership and only 1 month of the warning light indicating a problem.

NHTSA ODI 11547065

While driving, the car malfunctions stating to have the shifter serviced. All of the alerts start going off and it feels like my car isnt shifting properly. Some times when I start it, the shifter will not respond. I have taken it to be serviced and it seems to be electrical.

NHTSA ODI 11545811

Computer Code P258B - Electric Vacuum Pump - After fixing code P000B with an oil change, the P258B code caused the check engine light to come back on and after further investigation found that the wire that comes from the pump looks like it has started melting. The external wiring casing is no longer covering the wires and the piece plugged into the pump looks like its splitting. I finally found the part through the Mopar site but is referred to as an Air Pump: Product ID: 68274999AD. Luckily the car has not stalled or caught on fire. The vehicle has not been inspected by the manufacturer, police, insurance reps, or others. I plan on ordering the part to install myself as personal funds don't allow me the luxury of taking to the dealer to have this done. I will keep the part if the manufacturer wants it to inspect.

NHTSA ODI 11545669

The vehicle sometimes abruptly shuts off when it is stopped while running such as at a traffic light. It also abruptly shuts off when at a low speeds (0-5 mph). This occurs after the car has been operating for several minutes. This presents a safety hazard because the unexpected shut off can occur when the car in a precarious traffic situation. A quick message flashes on the display before the shut off. Usually too quick to read but seems to say something like, “service electronics”. Occurs at at least once a week. Car is driven 7 to 10 times per week so this incident occurs at least once out of every 10 trips. These incidents have been occurring for at least 2 months.

NHTSA ODI 11542282

Battery light comes on, power steering goes out, start/stop function switches in and out of accessory mode, then total power drain and vehicle will not turn over or maintain a charge. vehicle is available for inspection. safety was compromised by lack of control of steering and vehicle shutdown in a roadway. issue has not been reproduced by independent services or dealer or other representatives. battery light appeared, etcs light came on, voltage meter drained very quickly until total loss of power.

NHTSA ODI 11541671

All the warning lights on dashboard light up engine losses power then stop, after setting for two hours the engine restarts, the engine light is only light on. Drive for one or two days light goes off like nothings wrong. Then two or three day’s latter it will do it again. This has been going on for about five months and dealer can not fix it.

NHTSA ODI 11541439

Check engine light continues to come on and it gives the code “3rd cylinder misfire” even after multiple attempts to correct the problem. Has been determined there may be a crack in the engine block. Car only has 94,000 miles on it so this is too young for it to be happening. The engine runs rough continuously and I am afraid for the safety of myself and my 4 children that ride along with me daily.

NHTSA ODI 11540677

Blown head gasket 2017 chrysler pacifica 82000 miles. Spark plugs replaced. All are black with heavy carbon buildup. Check engine light went on as did the engine stop start warning. Code read cylinder 5 misfire. Many people have had the same issue. Check out following thread. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11540350

The vehicle has had constant electrical issues. The car freaks out at sporadic times. This can include power cutting in and out while driving, suddenly being unable to put into gear, or unable to start the vehicle at all. Symptoms include tactometer and speedometer simultaneously going up all the way and down over and over again, engine slowing down and starting. Lights on the shifter flashing (this was replaced). A Dealer service rep saw it when I drove in, but was unable to mimic it since it happens so sporadically - they had never seen it before and eventually said, "We don't know what to do."

NHTSA ODI 11539988

At least once a week, the rear camera stays on when I put the car from reverse into drive. I will be driving forward and can see the rear of the vehicle through the camera system on the radio for a minimum of 5 seconds. This happens randomly with no associated pattern. I just saw it was an issue for the 2018 model, and I am telling you it is an issue on the 2017 model too. MY vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

NHTSA ODI 11539683

While driving on the highway, our car started to make a jerk, like it was having trouble shifting gears, which is weird because we were driving through Kansas and the road was smooth and flat. Then suddenly the car lost power, but did not turn off. Pressing the accelerator did nothing. We turned on the emergency flashers and pulled over to the shoulder, shifted into park and then turned the car off. We waited a few moments then restarted, everything appeared fine. We started to accelerate and merge back into the highway when it started to happen again. This time, our dash reported a message of "shift into p to start." We again pulled over, waited even longer, and restarted again. After about 5 miles, it did it again. After several occurrences of this, we eventually looked to have it towed to the nearest dealership. However, now it also has trouble starting. This is incredibly concerning, losing power going 75mph.

NHTSA ODI 11539462

The van stalls and completely turns off while coming to a stop, while stopped, and while accelerating from a stopped position. I have to wait a few seconds, then push the brake and the ignition switch to restart the van. The van acts as if it's been parked. This has happened 6 times in the last four days.

NHTSA ODI 11537838

As soon as I stopped at a light, the entire car shut off on its own. No lights, no engine. It took about 45 seconds for lights to come back on. I was able to restart the car. When restarted, the electronic throttle indicator light was on and the car was jerky to drive. I cut the car back off and on and it drove normally. The engine has cut off 3 other times stopped at red lights, but those times, the lights stayed on. I was able to immediately turn the engine back on. I believe there is a major electrical issue happening. I have taken the car to a dealership and an independent mechanic. No one can find out what is wrong because they couldn’t mimic the problem.

NHTSA ODI 11537642

I was stopped at an intersection & the transmission lights went out, the knob froze & the car would not move. I was stuck there for 45 minutes before it decided to start & go into gear. The readouts on the dashboard kept flashing Service shifter,Service transmission,Service airbags, parking brake unavailable, ACC unavailable the tachometer & speedometer & heat & gas gauges were going to the top then dropping back to zero. This is not the first time the vehicle has acted up. When I have been driving on the Highway the transmission has acted as though it could not shift. I would press the gas & the tachometer would go up over 3000 but the speed would not go over 35mph. This problem has been ongoing since October 2022. Getting more frequent as time goes by. I have had it into Tacoma Dodge/Chrysler several times & they keep telling me they can’t diagnose the problem. It is unsafe to be on the road in a vehicle that can freeze up at any minute, but it is my transportation & I have appointments etc. that I must go out to.

NHTSA ODI 11535973

I was stopped at a light and the car flashed all its lights and shifted me into park. After it started right back up but the check engine light came on and stayed on. It did this another two times as well and is very dangerous for me driving with my kids. prior to this issue I had to replace shutter and head gasket (Coolant leak). This car has so far cost 6K in repairs.

NHTSA ODI 11534742

For MANY years we've struggled with hard shifting by transmission. When brought to dealer, they couldn't find anything wrong. We also complained about a continuous ticking sound from dashboard when vehicle was turned off. It lasts for several minutes. We are now experiencing brake pedal issues where brake pedal fights against the foot when trying to push it down...and uncalled for instances of windows auto lowering. Only now am I learning that there have been several recalls for these items and we've never been informed. When looking up our VIN for recalls, the site say we have "0" unfixed recall items, even though we've never been informed of the recalls.

NHTSA ODI 11533854

Vehicle will stall unexpectedly while driving

NHTSA ODI 11533704