What 1,471 owners told NHTSA about the 2017 Chrysler Pacifica

Transmission slips while driving

NHTSA ODI 11496204

The vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a REVVVVVV-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up and then hovered around 1/2 of 1 RPM on the dash then it would cut out and ask me to put it in park and start again. Hitting the engine start button did nothing and the dash electronics seemed to cut in and out. Each time I went to restart the car, it went from being in drive to stalling to needing 5+ minutes before it could be driven again, this happened without warning. My family and myself were in the car when we were first stuck in the middle of an intersection. If traffic had been heavier there would have been no warning and I would just be stuck with no way to move the car out of the way quickly. AND with electric systems malfunctioning I'm not confident that the airbags would deploy effectively in the event of a crash should we be left stranded at another intersection after the car stalls. I drove the car to the dealership and on my way a very similar incident occurred, i used my phone to record the incident this time and while the car started right up in the dealer's driveway, I was able to say "NO it literally stalled on my way here, look at this video" The video is just 5 minutes of me sitting at another intersection with people honking and cursing at me as they drive by. The car starts up, revved up then dies immediately. Earlier, the AUTOSTART light came up, but the second time the CHECK ENGINE light was on and off again. The vehicle is at the dealership now and we are hoping it will be repaired, but (looking over other complaints here) I'm very worried about the safety of my family and other drivers with these vehicles on the road.

NHTSA ODI 11469359

Driving down the road and suddenly engine shut off without warning, lost power immediately, RPMs went to zero, dash said "Shift to Park." Tried to pull over, didn't get completely out of the way because no power from engine so car had to swerve around us. Shifted to park, tried to restart, didn't work until third time to restart car so that I could drive home. Ridiculously unsafe for the car engine to just shut off without warning in middle of road. Looks like this is the same recall Chrysler tried to fix years ago. Someone is going to die from this defect. Thank God I was on a local road and not the highway when this happened. This car model should be taken off the road immediately.

NHTSA ODI 11468895

While traveling on a dry highway, with good tires/new tires, and decelerating from 45 mph and approaching a red light, and a moderate, but firm pressure on the brake to bring the van to a full stop, the speed decreased to 15 mph, with the tachometer stable at 800 rpm and then to 10 mph, with both hands on the wheel, left foot on the dead pedal, and right foot on the middle of the brake pedal. As the speedometer made the transition at 10 MPH, the tachometer surged to 1500 RPM and then to 3000 in under 3 seconds, which cause me to initiate an emergency action drill of stabbing the brake pedal hard three times and rotating the transmission control to the lowest gear. The transmission refused to shift lower, and the control of the vehicle turned on oa wrestling match and the tachometer surged from 1500 RPM, them 3000 RPM, then 4500 RPM, and then 6000 RPM, each time the vehicle acting like it was repeatedly being rear-ended at a speed exceeding 15 MPH. The engine could not be disengaged and aceelaretd uncontrollably to over 40 MPH, through a busy intersection, and required over 24 hard break stages over a 10 second period to actually stop the car, and the engine refused to disengage until stopped. Once the car was restarted it immediately surged forward trying to fight through the hard applied brakes. The cruise control was never on the entire time. I then stut down the engine once I was able to wretle it to a stop with the engine climbing to over 4500 RPM. I then took this vehicle to a safe area, and repeated the conditions, and again as the vehilce speed dropped below 15 MPH, and certainly below 10 MPH, the egine tachometer increased in steps of 1500 MPH, 3000, 4500, 6000 RPM, and no control could be achieved other then violently "stabbing" the brake pedal. Under controlled conditions the behavior was repeatable over 20 times. This is a life threatenign defect, and it appears to be software in origin. I have CAN data streams from the events (23) and video.

NHTSA ODI 11433618

VEHICLE MOTOR OR TRANSMISSION LURCHES AND STALLS, WON'T STAY IN GEAR, STOPS FOR NO REASON IN TRAFFIC, SLAMS INTO GEAR. BUT WON'T ACCELERATE. ARRIGO CHRYLSER DEALERSHIP IN FORT PIERCE FLORIDA STATED THEY REPAIRED ISSUE WITH COMPUTER RESET OR REPROGRAMMING BUT DID NOT RESOLVE. CONTINUES TO STALL AND LURCH AND LOSE POWER.

NHTSA ODI 11428272

we smelled gas on the passenger side and noticed there wasn't a ton of power being given to the engine. Once we got to our destination the gas smell was stronger. We arrived back at our house and the gas smell was really bad at this point and noticed there was gas coming over the headlights. We popped the hood and there was gas everywhere. We got very lucky and the van did not catch on fire. The fuel supply tube (68210442AA) was shooting gas out from a hole in it and it would land a good 20-ft outside the vehicle. This could have killed myself and my family. We went to find the part and come to find out chrysler "redesigned" the part but there is no recall on this part yet.

NHTSA ODI 11421536

THIS VEHICLE IS A HANDICAP CONVERSION VAN MODIFIED BY REVABILITY / VMI IN THE MODIFICATION - REVABILITY HAS REPLACED THE FACTORY FUEL TANK WITH ONE OF THEIR OWN DESIGN AND CONSTRUCTION. IN DOING SO - THEY USE THE CHRYSLER FACTORY COMPONENTS SUCH AS THE FUEL PUMP, FUEL GAUGE SENDER UNIT, EMISSIONS CONNECTIONS, ETC. HOWEVER - THE FUEL GAUGE HAS NEVER WORKED PROPERLY SINCE I PURCHASED THE VAN AND IT GIVES MISLEADING INFORMATION ABOUT THE FUEL LEVEL. IT REGISTERS ONLY 3/4 FULL ON THE DASH WHEN IN FACT THE TANK IS FULL. IF YOU TRY TO ADD ANY MORE FUEL (AS I FOUND OUT WHEN I FIRST PURCHASED THE VAN) - IT AFFECTS THE EMISSIONS CONTROLS SEVERELY AND MAKES THE VAN UN-DRIVABLE; IN FACT THE ENGINE WILL STALL UNEXPECTEDLY IN TRAFFIC WHICH IS A SEVERE HAZARD. FURTHER - THE LOW TANK LEVEL IS UNPREDICTABLE SO YOU ARE NEVER SURE WHEN TO REFILL, IF THE FUEL GETS TOO LOW THEN THE ENGINE CAN ALSO STOP IN TRAFFIC. THE COMPANY IS WELL AWARE OF THIS PROBLEM BUT CANNOT FIX IT. I HAVE HAD IT TO THE ORIGINAL SELLING DEALERSHIP (JAY HATFIELD MOBILITY IN LEE'S SUMMIT MISSOURI) SEVERAL TIMES AS REVABILITY SAID THE REPAIRS WERE COVERED UNDER THEIR MANUFACTURES WARRANTY. THE DEALERSHIP HAS BEEN UNABLE TO FIX THE PROBLEM AND HAS SINCE NOT RENEWED THEIR CONTRACT WITH REVABILITY. SO THE PROBLEM STILL EXISTS AND THE POWERTRAIN 'CHECK ENGINE' LIGHT COMES ON PERIODICALLY - WHICH JAY HATFIELD MOBILITY SAID THEY HAD NOTHING TO DO WITH AND WOULD NOT DO ANY FURTHER REPAIRS. MY WIFE IS HANDICAPPED AND IN DAILY REHAB TREATMENT - SO I NEED THIS VAN EVERY DAY AND NEED IT FIXED PROPERLY - HOWEVER THE VAN CONVERSION MANUFACTURER HAS NO INSTRUCTIONS OR INFORMATION THAT THEY CAN SUPPLY FOR A CORRECT REPAIR. I BELIEVE THAT REVABILITY / VMI SHOULD BE RESPONSIBLE FOR FIXING THIS PROBLEM PROPERLY OR REPLACING THIS VAN AS IT IS / CAN BE A SAFETY HAZARD TO OPERATE WITHOUT A PROPERLY FUNCTIONING FUEL GAUGE.

NHTSA ODI 11413210

FUEL PUMP NOZZLES DON'T WORK WITH PACIFICA AND AUTO SHUT OFF EVERY SECOND. THERE MUST BE SOMETHING WRONG WITH DESIGN WHERE NOZZLE SENSES FUEL AND SHUTS OFF. THIS IS NOT ONLY SUPER ANNOYING BUT A SAFETY HAZARD. SINCE THE FUEL PUMP AUTO SHUTS OFF EVERY TWO SECONDS, I HAVE TO KEEP PRESSING IT AND DON'T KNOW WHEN IT IS FALSE AND WHEN IT IS REALLY A FULL TANK. THIS RESULTS IN OVERFLOW (TOP OFF EFFECT) WHICH IS HAZARDOUS!!! THIS IS NOT ISOLATED.... 4 OUT OF 5 PUMPS DO THIS! PLEASE HELP AS I KNOW OTHERS HAVE SAME ISSUE FROM THE ONLINE FORUMS. I CAN PROVIDE VIDEO OF THIS.

NHTSA ODI 11390831

PURCHASED THE VEHCILE IN 2018 ELECTRIC BRAKE VACUUM PUMP WENT OUT WHILE DRIVING NO ACCIDENT IN 2019. ~ MILEAGE 55,000 EXTENDED WARRANTY COVERED. AIR CONDITIONING COMPRESSOR PUMP OUT AT 70K MILES. DECEMBER 2020. DRIVING, AND I HEARD THE AIR MAKE A NOISE AND REALIZED IT WAS WARM AIR. AXLE SHAFT OUT AT 68K MILES OCTOBER 2020. CAUSING STRUTS TO GO BAD AND LEAK. PARTS ON BACKORDER. CAR AUTOMATIC TRANSMISSION IS ROUGH CHANGING GEARS. TOLD I NEED FUEL INJECTORS CLEANED. MY COST WAS OVER $400. I HAD IT DONE AT ANOTHER SERVICE PROVIDER, NO CHANGE. ADVISED BY DEALER THEY NEEDED TO CLEAN FUEL INJECTIONS REPLACED 3 BATTERIES IN 3 YEARS. TWICE THE VEHICLE DIED WILE DRIVING CAUSING THE POWER STEERING A BRAKES TO TIGHTEN UP. MOPAR BATTERY BOUGHT AND INSTALED FROM DEALERSHIP. VENGINESMELL LIKE ANIT-FREEZE - DEALERSHIP SADVISED IT PAST TEST AND NO ISSUES

NHTSA ODI 11382752

FUEL LEAK.. WITH GASOLINE ODOR AND CHECK ENGINE LIGHT WITH CANNER CODE P0456, WHEN I START UP THE CAR.

NHTSA ODI 11281463

MY 2017 PACIFICA HAS HAD MANY ELECTRICAL PROBLEMS WITH THE WINDOWS, SUNROOF, SLIDING DOORS, NAVIGATION, ELECTRONIC SCREEN, AND REAR HATCH WHICH HAVE BEEN REPAIRED EXCEPT FOR THE PASSENGER WINDOW & SUNROOF. BUT THE PROBLEM THAT I HAVE TOLD THE DEALERSHIP ABOUT REPEATEDLY AND THEY SAY THEY CAN NEVER RECREATE IS THAT THE CAR DOESN'T ACCELERATE OFTEN TIMES UNTIL AFTER THE CAR GLIDES INTO THE INTERSECTION, AND WHEN IT DOES IT LURCHES FORWARD. I DRIVE CAUTIOUSLY BECAUSE I KNOW I AM AT RISK OF GETTING HIT IF THE ENGINE DOESN'T KICK IN THE NEXT TIME I TURN IN FRONT OF ONCOMING TRAFFIC! THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR.

NHTSA ODI 11271065

DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.

NHTSA ODI 11255672

VEHICLE IS SLAMMING INTO GEAR GENERALLY IN 2ND OR 3RD GEAR.. WE HAVE CONTACTED CHRYSLER CORPORATE AS WELL AS THE DEALER MULTIPLE TIMES HOWEVER WE ARE TOLD THEY CANNOT REPLICATE. THE PROBLEM CONTINUES TO WORSEN

NHTSA ODI 11254299

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. AFTER REFUELING THE VEHICLE, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED AND UNKNOWN WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO OLATHE DODGE CHRYSLER JEEP RAM (LOCATED AT 15500 W 117TH ST, OLATHE, KS 66062, (913) 780-3700) TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,508. PIIR = Y.

NHTSA ODI 11240604

LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.

NHTSA ODI 11220382

TRANSMISSION SHIFTING ISSUE. VEHICLE WAS AT A COMPLETE STOP. WHEN ACCELERATION FROM STOP AND MAKING A RIGHT TURN , THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND BACK INTO GEAR. THIS CAUSED A VIOLENT MOTION IN THE CAR.AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS.

NHTSA ODI 11205000

TRANSMISSION SHIFTING ISSUE. VEHICLE WAS AT A COMPLETE STOP. WHEN ACCELERATION FROM STOP AND MAKING A RIGHT TURN , THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND BACK INTO GEAR. THIS CAUSED A VIOLENT MOTION IN THE CAR. THIS IS A REPEATED ISSUE WITH THIS VAN. AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS

NHTSA ODI 11204995

FUEL PRESSURE SENSOR NEEDS REPLACING. CAR HAS 36,648 MILES

NHTSA ODI 11194069

PROBLEMA CON EN TAPN DE GASOLINA SE ACTIVO LA LUZ DE CHECK ENGINE SE DETECTO EL PROBLEMA DE FUGA DE AIRE EN LA LNEAS DE GASOLINA , TAMBIN CON LO ELCTRICO MARCA QUE NO EST LA LLAVE DENTRO DE LA UNIDAD CUANDO S EST Y NO DESAPARECE EL MENSAJE AN CONDUCIENDO EL VEHCULO, ESTO PASA CADA VEZ QUE SE BAJA ALGUIEN DE LA UNIDAD GRACIAS

NHTSA ODI 11193304

THE VEHICLE ELECTRONICS MALFUNCTIONED WITH THE WINDOWS ROLLING DOWN ON THERE OWN. FOLLOWING THAT THE VEHICLE COMPLETELY SHUTDOWN AT AROUND 40 MPH LOCKING UP THE STEERING, LOSS OF POWER STEERING, ENGINE TURNED OFF AND WOULD NOT RESTART. THIS OCCURRED ON THE HIGHWAY AND THIS IS THE SECOND TIME THIS OCCURRED. THE KEY FOB WILL NOT WORK AND THE CAR WILL NOT START AGAIN. I CAN'T EVEN LOCK THE VEHICLE. LUCKILY WE HAD STARTED TO SLOW DOWN AND DID NOT HAVE TO TURN OR THIS WOULD HAVE RESULTED IN AN ACCIDENT WITH MY KIDS IN THE VEHICLE. I WILL NOT BE PUTTING MY FAMILY IN THIS VAN AGAIN.

NHTSA ODI 11170608

THE VEHICLE'S STOP/START SYSTEM SHUT DOWN THE CAR UNEXPECTEDLY WHILE THE CAR WAS IN THE PROCESS OF MAKING A LEFT TURN AND COULD HAVE CAUSED AN ACCIDENT. IT WAS FIXED, THEN A FEW MONTHS LATER IT WAS UNDER A SEPARATE RECALL. RECENTLY THE SYSTEM MALFUNCTIONED AGAIN AND AGAIN DOES NOT WORK.

NHTSA ODI 11156689

LOSS OF POWER WHILE DRIVING AT A HIGH SPEED, 60-70 MPH. THIS PROBLEM WAS SAID TO BE ADDRESSED IN A JANUARY 2018. ON NOVEMBER 9,2018 WHILE ON I75 NORTH BOUND LANE IN TOLEDO, OHIO, BY EXIT 200, IN THE LEFT HAND LANE AT ABOUT 1:00 PM, THE PACIFICA LOST ALL .POWER. WHEN I WENT TO SHUT THE ENGINE OFF A WARNING CAME ON SAYING "CAR MUST BE IN PARK TO STOP. I THEN PUT THE SHIFT NOB TO DRIVE, THE CAR THEN TRIED TO BACKUP. I THEN PUT THE INDICATOR BACK TO PARK AND THIS TIME THE ENGINE SHUT OFF. I THEN RESTARTED THE CAR. EVERYTHING SEEMED NORMAL. WITH ROAD RANGERS ASSISTANCE, I THEN WENT TO THE NEAREST CHRYSLER DEALER. THEY THEN CHECKED EVERYTHING OUT WITH THEIR COMPUTER. IT SHOWED PREVIOUS GLITCHES, BUT EVERYTHING WAS WORKING AS NORMAL. I THEN PROCEEDED ON MY JOURNEY. I CALLED CHRYSLER CAR AND DOCUMENTED THE PROBLEM.

NHTSA ODI 11151921

DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB

NHTSA ODI 11142344

CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.

NHTSA ODI 11132358

CHECK ENGINE LIGHT KEEPS COMING ON AND WHEN A SERVICE TECH CHECKS IT, IT IS SAYING THAT THE PRESSURE IS OFF IN REGARDS TO THE GAS TANK CAP. THEY RESET IT AND IT COMES BACK ON 2 WEEKS LATER. THEY TOLD ME NEVER TO TURN THE CAR ON WHILE FUELING, WHICH I HAVE NEVER DONE. I BELIEVE THIS IS A DEFECTIVE PART OR SOFTWARE AND THEY NEED A FIX FOR IT.

NHTSA ODI 11121847