What 687 owners told NHTSA about the 2017 Chevrolet Malibu Eco

Issue 1 Changing lanes at a red light and car steering wheel locked up causing the car to go one lane too many to the right and get struck by another vehicle Issue 2 car shuts off at every stop and hesitates to take off causing unsafe conditions

NHTSA ODI 11492833

TL* CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE HER GRANDDAUGHTER WAS DRIVING AT 70 MPH, THE STEERING WHEEL LOCKED UP AND FAILED TO TURN. THE VEHICLE CRASHED INTO THE GUARD RAIL AND SPUN AROUND. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WAS NO REPORTED INJURIES OR POLICE REPORT FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SCHEDULED AN APPOINTMENT WITH AN INDEPENDENT MECHANIC. THE CONTACT CALLED THE LOCAL DEALER AUTO CENTER CARS (727 N. ROYAL AVE. FRONT ROYAL, VA 22630 (540) 622-2667) BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11339563

THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION

NHTSA ODI 11220976