What 21 owners told NHTSA about the 2017 Chevrolet Express Passenger 3500 12 Pass

The ABS/Traction control system has malfunctioned 3 separate times since purchase of the vehicle in 2017. The indicated fault is code C0110-04, Pump Motor Circuit Open. This fault has required the replacement of the Brake Control Computer (GM part# 19435407) and the Hydraulic Control Module (GM part# 25879231). The first malfunction occurred in October 2020 at 48,594 miles, the second was November 2022 at 91,621 miles with the most recent fault in August 2024 at 147,411 miles. The fault has not affected the ability to stop the vehicle, but it does render the ABS/Traction Control System inoperative. The vehicle is a travel van with the majority miles being highway miles (very little city driving)

NHTSA ODI 11613517

The contact owns a 2017 Chevrolet Express. The contact stated that while driving at approximately 35 MPH, the ABS inadvertently engaged, and the vehicle pulled to the left side. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the electronic brake control module assembly needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 136,000.

NHTSA ODI 11581307

Part Number 84055065 The ABS Module is defective and can not replace.

NHTSA ODI 11580456

ABS Module Blown. Van's ABS goes off when not needed. Pulls to the right. Part Number 84055065 needed. no replacement available.

NHTSA ODI 11580457

Vehicles ABS went off while slowing to stop sign. Repair needed ABS Module part number 84055065. No part available through GM. Pulled vehicle from road as its super unsafe.

NHTSA ODI 11580462

Vehicle nearly went off road from ABS prematurely activating. ABS module needed. part number 84055065 unavailable through GM. Parked Van as it is too dangerous to drive.

NHTSA ODI 11580464

The ABS lights began coming on and off in April of 2023. My certified mechanic checked codes and found no specific trouble from the available code information. The Abs lights eventually stayed on by November of 2023. Through more investigation, my mechanic determined that the ABS Module- C 84055066 and ABS Pump Assembly- C 25879231 had ceased to function. He ordered the ABS parts ,(manufactured in Texas), and was informed that there were so many shops around the country waiting on those parts that we would have to wait months before the parts could be manufactured and delivered. My vehicle only had 40,000 miles on it when the ABS lights were illuminated on the dash. The parts did finally arrive and were installed. We also had to hire a separate ABS module programmer to reset the computer. The ABS module and ABS pump failure seams to be a completely defective system. I would hope these parts will be included in a nationwide recall. Thank you

NHTSA ODI 11573671

This module has now failed three times and Chevrolet has had this vehicle in one of their dealership lots since 10/5/2023 with no resolution and they've stopped communication with us.

NHTSA ODI 11564860

The contact owns a 2017 Chevrolet Express. The contact stated that the ABS and stabili-trak warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the ABS pump needed to be replaced. The vehicle was repaired under warranty, but the failure recurred. The vehicle was taken to another local dealer, Hanes Chevrolet Company (11075 E. Main St, South Webster, OH 45682) where it was diagnosed and determined that there was internal corrosion, and that the ABS pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 11,856.

NHTSA ODI 11541357

ABS & Traction Control Light Multiple Vans affected

NHTSA ODI 11523257

The contact owns a 2017 Chevrolet Silverado 3500. The contact stated there was space between the subframe and the dump body; due to hinge failure which caused the body to move from side to side. There were no warning lights illuminated. The contact also stated that he was unable to release the tailgate in a pivot position; however, when the dump body was flat the tailgate operated as designed. The contact stated that the hydraulic system was operating as designed. The vehicle was taken to an independent mechanic for other repairs; however, the mechanic was unable to determine the cause of the failure with the tailgate. The vehicle was not repaired. Additionally, the failure was with the tailgate unable to line back up correctly; however, another independent mechanic had since repaired the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 66,000. The VIN was not available.

NHTSA ODI 11477364

The contact owns a 2017 Chevrolet Express. The contact stated while driving approximately 65 MPH, the driver's side exterior split mirror failed to operate correctly and the contact was unable to see the lane to his left, nor to the rear of the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed but not repaired. The contact researched and found NHTSA Campaign Number 16V700000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 75.

NHTSA ODI 11452839

SERVICE AIRBAG, SERVICE TRACTION CONTROL AND SERVICE STABILITRAC POP UP ON THE DRIVER INFORMATION CENTER SCREEN RANDOMLY AND GO AWAY RANDOMLY. I HAVE NOTICED THE AIRBAG WARNING HAPPENS MORE FREQUENTLY WHEN THE ROADS ARE WET. VEHICLE WAS JUST AT DEALER FOR SERVICE AND THEY COULDN'T FIND THE PROBLEM. *TR

NHTSA ODI 11325401

AIR BAG SENSOR HAS GONE BAD IT'S IN THE LEFT DOOR. *TR

NHTSA ODI 11325324

TL* THE CONTACT OWNS A 2017 CHEVROLET EXPRESS G-3500. WHILE OPERATING THE VEHICLE, THE TAIL LIGHTS AND DAYTIME RUNNING LAMPS ON BOTH THE PASSENGER AND DRIVER SIDES WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN) WHERE THE LIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAUSE OF THE FAILURE WAS DUE TO A FAULTY FUSE BOX. THE FUSE BOX WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. VIN IS INVALID.*CW*JB

NHTSA ODI 11271082

TL- THE CONTACT SENT THE COMPLAINT VIA EMAIL TO BE USED: ON 5/08/19 AFTER SEVERAL COMPLAINTS FROM OUR DRIVER THAT THE ELECTRICAL SYSTEM IN OUR 2017 EXPRESS CHEVY SHUTDOWN WHEN HITTING A BUMP OR SLAMMING THE DRIVER DOOR WE DECIDED IT WAS TIME TO GET IT CHECKED OUT VAN WAS NOT PURCHASED FROM AUTO NATION CHEVY IN LAKE WORTH FL,THIS DEALER WAS NOT ABLE TO LOCATE A PROBLEM THE SAME DESCRIBED PROBLEM CONTINUED TO PERSIST,WE DECIDED TO BRING THE VAN TO THE DEALER FROM WHOM IT WAS PURCHASED SCHUMACHER CHEVY IN NORTH PALM BEACH 05/13/19,UPON KEEPING THE VEHICLE FOR +/- A WEEK THIS DEALER CONCLUDED THAT THE FUSE CENTER ASSEMBLY WAS DEFECTIVE AND REPLACED VAN WAS RETURNED AND REMAINED PROBLEM FREE UNTIL LATE 6/2019 WHEN OUR DRIVER COMPLAINED THAT THE VAN WAS STARTING TO ACT UP AGAIN CONTACTED SCHUMACHER VIA TEXT TO LET THEM KNOW WE WERE HAVING RECURRING ISSUES ON 7/4/19. DURING THE DAYS PRIOR TO 7/4/19 OUR EMPLOYEE WHO DRIVES THE VAN WITH THE HELP OF OUR OTHER EMPLOYEE WHO WAS THE PASSENGER WAS ABLE TO RECORD WHAT GOES ON WHEN THE ELECTRICAL SYSTEM SHUTS DOWN 7/8/19 THE VAN SHUT DOWN ON INTERSTATE 95 AT A SPEED OF 65 MPH. .WHEN THE VAN SHUT DOWN AT THIS SPEED OUR DRIVER GOT SPIKED AND IN SLOWING DOWN BY STEPPING ON THE BRAKES CAUSED THE VAN TO JACKKNIFE AND SPIN TWICE HITTING THE CENTER MEDIAN WITH THE RIGHT REAR OF THE VAN TWO PEOPLE IN THE VAN WERE SAVED FROM INJURY VAN WAS TAKEN TO SCHUMACHER CHEVY THE NEXT DAY,WHEN THEY WERE NOT ABLE TO FIND THE PROBLEM AFTER A FEW DAYS I MADE THE DECISION TO TRIGGER THE LEMON LAW WITH GENERAL MOTORS TWO MONTHS OF INVESTIGATION BY GM PERSONNEL AND THEIR ENGINEERS THEY HAVE COME TO A CONCLUSION THAT THIS VAN IS NOT DEFECTIVE AND ARE UNWILLING TO ACCEPT ANY RESPONSIBILITY ARE NOW HAVING THE VAN REPAIRED AT THE BODY SHOP TO REPAIR THE RIGHT REAR DAMAGE. *LN *DT JB *TP

NHTSA ODI 11268920

TL* THE CONTACT OWNS A 2017 CHEVROLET EXPRESS 3500. WHILE DRIVING 35 MPH, THE BRAKE LIGHT AND ABS STABILIZED TRACK LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND STATED THAT THE BRAKE STABILIZER SYSTEM FAILED AND THE BRAKE PUMP MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO MIKE ANDERSON CHEVROLET (604 SOUTH JEFFERSON STREET, OSSIAN, IN 46777, (260) 475-0713 WHERE IT WAS DIAGNOSED THAT THE BRAKE PUMP MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5526252281. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,231.

NHTSA ODI 11256131

MY EMPLOYER HAS THREE ON A LEASE WITH BAD MASTER CYLINDER REAR SECTION PROPORTIONING VALVE NOT ALLOWING COLD DRIVING REAR BRAKES UNLESS PUMPING BRAKE PEDAL HARD.

NHTSA ODI 11206002

WE'VE HAD 4 INSTANCES OF "ENGINE POWER REDUCED" AND CHECK ENGINE LIGHT, WITH NO PRIOR WARNING OF ISSUE ON THE DASH DISPLAY. I BELIEVE THIS IS DUE TO AN ISSUE WITH THE DIESEL PARTICULATE FILTER SOOT LOAD TRACKING. THE FIRST 3 OCCURRED ON RURAL HIGHWAY AND THE 4TH ON A LOCAL HIGHWAY AT SPEED. THE POWER REDUCTION IS IMMEDIATE AND SEVERE ENOUGH THAT THE VEHICLE RAPIDLY LOSES SPEED AND CANNOT KEEP UP WITH TRAFFIC. HAD TRAFFIC BEEN CLOSE OR WITH A TRAILER, THERE WOULD BE RISK OF BEING REAR ENDED DUE TO THE SUDDEN LOSS OF SPEED. I FEEL THERE SHOULD BE SOME WARNING TO GIVE A FEW SECONDS EVEN TO PUT ON HAZARDS AND PREPARE. THE LAST TWO EVENTS HAD CODE: P2463, THE DEALER RAN A SERVICE REGEN, BUT NO FAULT WAS FOUND. ON THE LAST ONE, THE DEALER GAVE ME GM SERVICE BULLETIN #10-06-05-002G STATING THE GM WOULD NO LONGER COVER THE SERVICE REGEN UNDER WARRANTY FOR P2463 WITH NO FAULT FOUND. I THE PURCHASED AN OBD READER TO MONITOR THE DPF SOOT LOAD AND OBSERVED ERRATIC BEHAVIOR IN THE SOOT LOAD, WITH 2 INSTANCES OF THE LOADING JUMPING OVER 100%, BUT APPARENTLY NOT ENOUGH TO TRIP THE CHECK ENGINE. I THEN CONTACTED GM CUSTOMER SERVICE TO EXPRESS MY CONCERN AND SHARE THE DATA, THE DEALER THEN RAN ADDITIONAL TESTS UNDER GM'S TECH GUIDANCE, BUT IN THE END GM STATES THAT THEY COULD FIND NOTHING WRONG AND THE VEHICLE IS OPERATING AS INTENDED. I'VE ATTACHED THE SERVICE RECORDS. THE LAST RECORD SHOWS THE DEALER INCORRECTLY LISTED MY CONCERN. MY COMMUNICATIONS WITH GM CUSTOMER SERVICE HAVE ALL BEEN PHONE CALLS.

NHTSA ODI 11196596

ABS WARNING LIGHT RANDOMLY ILLUMINATES, YOU CAN STOP, THEN RESTART THE ENGINE, AND IT WILL SOMETIMES GO OUT. CRUISE CONTROL RANDOMLY WILL NOT WORK

NHTSA ODI 11173809

MY COMPANY JUST RECENTLY PURCHASED DOZENS OF 2017 CHEVY EXPRESS VANS. ONE OF THESE NEW VANS (16 MILES ON ODOMETER) EXPERIENCED A FAULTY BRAKE BOOSTER MECHANICAL ISSUE WHICH CAUSED THE BRAKES TO ENGAGE WHILE TURNING THE STEERING WHEEL. THE DESIGN OF THE BRAKE BOOSTER INTEGRATION WITH THE POWER STEERING PUMP WAS PART OF THE PROBLEM. THIS IS POTENTIALLY FATAL DESIGN FLAW IF YOU MANUFACTURE A VEHICLE THAT WOULD ENGAGE THE BRAKES JUST BY TURNING THE STEERING WHEEL.

NHTSA ODI 11031985