What 201 owners told NHTSA about the 2017 Chevrolet Cruze Limited

I WAS DRIVING THE VEHICLE WHEN THE ENTIRE CAR STARTED TO SHAKE. IMMEDIATELY THE CHECK ENGINE STARTED TO BLINK AND A WARNING DISPLAYED SERVICE STABILITRAK. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THERE US A MISFIRE OF THE FIRST VALVE WHICH CAUSE THE OTHER VALVES TO MISFIRE. AFTER DIAGNOSING THE PROBLEM, I WAS TOLD THAT ITS THE INJECTOR AND SPARK PLUG CAUSING THE PROBLEM AND THIS IS MOT COVERED UNDER THE WARRANTY. THE CAR IS LESS THAN 3 YEARS OLD WITH ONLY 40K MILES.

NHTSA ODI 11317053

EXTERIOR FRONT HEAD LAMP CONDENSATION ON BOTH LEFT AND RIGHT SIDES. HAD BACK TO DEALER SEVERAL TIMES IN PAST 2 YEARS. DEALER SAYS IT IS NORMAL AND TO LIVE WITH IT. THE CONDENSATION HAPPENS STANDING OR IN MOTION. ALL DEPENDING ON OUTDOOR WEATHER.

NHTSA ODI 11312019

CLUTCH PEDAL DOES NOT RETURN TO THE UP POSITION AFTER PUSHING IT TO THE FLOOR TO RELEASE THE CLUTCH. ONCE THE VEHICLE IS IN GEAR, IT CANNOT BE TAKEN OUT OF GEAR. THE CLUTCH DOES NOT RELEASE EVEN IF THE CLUTCH IS FULLY DEPRESSED TO THE FLOOR. THE CLUTCH PEDAL CAN BE MANUALLY PULLED BACK TO THE UP POSITION, BUT HAS NO EFFECT ON THE CLUTCH BEING DIS-ENGAGED.

NHTSA ODI 11312066

IN MOTION AND DEPRESSED CLUTCH PEDAL TO SLOW FOR A TURN. PEDAL STUCK TO THE FLOOR AND LIFTING IT UP DID NOT RETURN FUNCTION. THIS PROBLEM CAN RESULT IN VEHICLE IN GEAR OR IN NEUTRAL. FLUID LEVEL BETWEEN MINIMUM AND MAXIMUM.

NHTSA ODI 11310557

TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE AIRBAG WARNING LIGHT ILLUMINATED. (NISSANI BROS. CHRYSLER DODGE JEEP LOCATED AT 5750 MESMER AVE STE B, CULVER CITY, CA 90230, (310) 439-8107) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. A DIAGNOSTIC TEST WAS SCHEDULED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,874.

NHTSA ODI 11309124

WHEN TRYING TO ACCELERATE INSTEAD OF THE CAR SPEEDING UP IT WILL STALL OR SLOW DOWN. MY CAR HAD STOPPED ON ME IN THE MIDDLE OF TRAFFIC BEFORE WHILE DRIVING. I HAD TO TURN MY CAR OFF AND TRY TO RESTART WHICH IT STRUGGLED TO RESTART BUT AFTER TRYING A FEW TIMES IT STARTED. THE DEALERSHIP STATED IT WAS AN ISSUE WITH THE FUEL INJECTOR. THIS HAS HAPPENED ON A CITY STREET AND ALSO WHEN TURNING OR ENTERING THE HIGHWAY

NHTSA ODI 11308041

TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THE STABILIZE AND ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF ROAD WHERE SHE SAW SMOKE EXITING THE ENGINE. THE VEHICLE WAS TOWED TO CHEVROLET OF EVERETT LOCATED AT 7301 EVERGREEN WAY, EVERETT, WA 98203, WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED ON AUGUST OF 2018, WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND BEGAN TO DECELERATE IT SPEED. THE CONTACT STATED THE DASHBOARD SCREEN WENT BLACK. THE CONTACT STATED SHE WAS ABLE TO SHIFT GEARS TO PARK AND RESTART THE IGNITION. THE VEHICLE WAS TAKEN BACK TO THE DEALER WERE IT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED 'YOU ARE AT DEMONSTRATION MOOD' WARNING MESSAGE WAS ILLUMINATED. THE CONTACT STATED ON ANOTHER OCCASION WHILE MAKING A LEFT HAND TURN, WHEN THE VEHICLE SEIZED.THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 11302364

MY 2017 CHEVROLET CRUZE DISPLAYED A CHECK ENGINE LIGHT ONE DAY AFTER DRIVING TO THE GYM FROM MY HOME (ABOUT 7 MILES) AND SITTING FOR ABOUT AN HOUR AND HALF. THE CHECK ENGINE LIGHT WAS SOLID AND I DROVE HOME WITHOUT NOTICING ANYTHING ODD WITH THE CAR. FIGURING IT WAS A NON-ISSUE I LET THE CAR SIT FOR ABOUT 45 MINUTES AND WENT BACK OUT AND TURNED THE CAR ON TO SEE THE CHECK ENGINE LIGHT WAS STILL ON. I THEN GOT AN EMAIL FROM ONSTAR SAYING THAT MY CAR HAD AN ISSUE WITH THE TRANSMISSION SYSTEM OR BATTERY. FINDING THAT CONCERNING I TOOK MY CAR TO THE NEAREST CHEVROLET DEALERSHIP. THEY COULD NOT FIND ANY MAJOR CODES AND RESET THE CHECK ENGINE LIGHT AND SENT ME ON MY WAY. THE LIGHT CAME BACK ON THE NEXT DAY. CALLING THE DEALERSHIP BACK I MADE AN APPOINTMENT TO HAVE THE CAR CHECKED BY A TECHNICIAN. WHEN I SHOWED UP FOR MY APPOINTMENT I WAS TOLD I SHOULD UNPLUG ANY CELL PHONE CHARGERS AS THAT COULD BE A POSSIBLE ISSUE. THEY RESET THE CEL AND I LEFT ONLY TO HAVE THE LIGHT POP BACK ON AGAIN WITHIN 10 MINUTES. I THEN TOOK THE CAR BACK THAT DAY TO HAVE A MORE THOROUGH INSPECTION. THEY ENDED UP FINDING RUST IN THE TRUNK PAN. RUST IN THE BOTTOM OF A 2017 VEHICLE. SOUNDS LIKE A PRETTY BIG DEFECT TO ME. I WAS TOLD IF I WANTED GM TO TRY AND FIX THE VEHICLE IT WOULD RESULT IN DIMINISHED VALUE FOR MY CAR. UP TO THIS POINT, THERE WAS NO OTHER INDICATION OF ANYTHING LEAKING OR ANY OTHER ELECTRICAL ISSUES. THERE ARE MANY REPORTS OF THESE CARS LEAKING IN THE TRUNK AREA. TIME FOR GM TO DO SOMETHING ABOUT THIS ISSUE.

NHTSA ODI 11299699

VEHICLE WAS IN MOTION GOING APPROX 35 MPH UPHILL ON RESIDENTIAL ROAD WHEN IT STARTED VIBRATING AND "SERVICE STABILITRAK" LIGHT CAME ON. PULLED OVER INTO GAS STATION AND SHUT CAR OFF. SAT FOR 2 MINUTES BEFORE TURNING BACK ON. SERVICE STABILITRAK LIGHT REMAINED ON WITH SOME VIBRATION. MERGED ONTO HIGHWAY AND ATTEMPTED TO REACH THE SPEED LIMIT OF 65 MPH. CRUZE WOULD NOT ALLOW ME TO ACCELERATE ABOVE 60 MPH. SERVICE BREAKS LIGHT CAME ON AND THEN GOT AN ALERT STATING THAT POWER STEERING HAD FAILED. CAR BASICALLY SHUT ITSELF DOWN AND I HAD TROUBLE GETTING IT TO FULLY TURN OFF. STEAM/SMOKE THEN BEGAN COMING OUT FROM UNDER THE HOOD AND LIQUID FROM THE CAR WAS ALL OVER THE ROAD. TOWED TO CHEVY DEALER WHERE THEY DISCOVERED A HOLE IN THE ENGINE BLOCK, OTHERWISE KNOWN AS A CATASTROPHIC FAILURE. CAR HAD 27K MILES ON IT AT THE TIME. IT WAS AN EXTREMELY SCARY AND DANGEROUS ORDEAL.

NHTSA ODI 11299026

HAVING TROUBLE WITH THE TRUNK NOT OPENING WITH THE KEY FAUB OR TRUNK RELEASE BUTTON OR THE ONE ON THE LID! VERY AGGRAVATING U CAN HEAR IT CLICKING LIKE ITS TRYING BUT WONT OPEN BUT WHEN IT DOES IT HAPPENS AS YOUR DRIVING DOWN THE ROAD,ITS HAPPENED SEVERAL TIMES , AND FOR BEING A 2017 CRUZE AND NOT HAVING A CRUISE CONTROL IS JUST STUPID! ONLY 2 YEARS OLD SHOULDN'T BE HAVING ANY PROBLEMS VERY ANNOYING!!

NHTSA ODI 11298497

TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT PERFORMED ERRATICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PISTONS WERE BURNT AND REFERRED THE CONTACT TO MALLOY CHEVROLET. THE VEHICLE WAS TAKEN TO MALLOY CHEVROLET (2700 VALLEY AVE, WINCHESTER, VA 22601, (540) 667-1000) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS GIVEN A COST ESTIMATE OF $6,000 TO REPLACE THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *LN

NHTSA ODI 11292067

I WAS UNAWARE OF MY VEHICLES RECALL UNTIL 12/15/2019 WHEN I'VE WENT TO THE TIRE MULTIPLE TIMES AND THEY ADVISED ME THERE IS NOTHING IN MY TIRE. THE SENSOR COMES ON DAILY AND THE PRESSURE DOES NOT GO ABOVE 10 AND GOES BACK FORTH FROM 0 . THIS IS VERY DANGEROUS

NHTSA ODI 11289213

WHEN TRYING TO ACCELERATE QUICKLY THE VEHICLE FEELS LIKE IT'S GOING TO DIE OUT THEN THE CHECK ENGINE LIGHT WILL COME ON, BUT AFTER ABOUT 25-30MILES IT TURNS OFF. MAINLY OCCURRED WHEN ACCELERATING INTO THE FREE WAY WITH AN INCLINE OR UNEVEN ROADWAY

NHTSA ODI 11279087

"NO REMOTE DETECTED" MESSAGE OR INTERMITTENT REMOTE FUNCTIONALITY. THIS HAS HAPPENED ABOUT 5 TIMES NOW. I HAVE BEEN ABLE TO GET IT WORKING BY PRESSING THE UNLOCK BUTTON ON THE KEY FOB AND THEN IT RECOGNIZES THE KEY FOB. THE VEHICLE IS PARKED AND I GET IN TO TRY AND START CAR.

NHTSA ODI 11278024

SINCE I BOUGHT THIS VEHICLE EVERY NOW AND AGAIN AFTER I GET GAS THE CHECK ENGINE LIGHT COMES ON I KNOW THAT I TIGHTEN THE CAP AS IT SAYS IN THE OWNERS MANUAL AND REPLACING GAS CAP

NHTSA ODI 11271131

FIRST THE CAR SHAKED WHILE WE WERE WAITING AT A TRAFFIC LIGHT ON A CITY STREET. THEN WE WENT TO DRIVE INTO A TUNNEL AND I COULD NOT ACCELERATE, WE HAD TO ROLL DOWN THE HILL TO KEEP MOVING. THEN THE BRAKES WOULD NOT WORK PROPERLY. THE CAR SAID SERVICE BRAKE ASSIST, I HAD TO STEP VERY HARD ON THE BRAKE PEDAL REPEATEDLY TO TRY TO STOP THE CAR FROM HITTING THE CAR IN FRONT OF US. ONCE WE STOPPED AGAIN THE CAR SEEMED LIKE IT HAD DIED. I TRIED TO ACCELERATE BY STEPPING FULLY ON THE PEDAL AND NOTHING. THEN I PUT THE CAR IN PARK AND TRIED TO TURN OFF THE CAR BUT THAT DID NOT WORK EITHER. IT WAS NOT UNTIL THE 3RD TIME OF TRYING TO TURN THE CAR OFF THAT THE VEHICLE ACTUALLY TURNED OFF. WE WERE ABLE TO TURN THE CAR BACK ON AND AT FIRST NOTHING HAPPENED, BUT THEN THE CAR STARTED TO WORK AGAIN. WE FOUND ON GOOGLE THAT I SHOULD NOT LET THE CAR GO BACK INTO AUTO-STOP IN THE HOPE THAT THIS WOULD NOT OCCUR AGAIN SINCE WE WERE GETTING ON INTERSTATE 95.

NHTSA ODI 11269589

THE VEHICLE HAS BEEN IN MOTION AT ANY SPEED... WHEN PRESSING ON THE GAS"THROTTLE ALL THE WAY DOWN" VEHICLE HAS A BRIEF INTERRUPTION OF ACCELERATION AND CHECK ENGINE LIGHT COMES ON REPORTING CODE P0325. ENGINE KNOCKS/SHAKES AND LOSE ACCELERATION AND REDUCED POWER FOR OVER 50+ MILES AFTER EACH INCIDENT. I HAVE HAD THE ENGINE REPAIRED TWICE AND REBUILT. ECM HAS BEEN REPROGRAMMED AND GM FLEW A ENGINEER TO TROUBLESHOOT I AM AGAIN HAVING PROBLEMS 10K MILES MORE AND THIS IS ONGOING AND DANGEROUS. PLEASE PLEASE INVESTIGATE THIS AS GM HAS NOT TAKEN OWNERSHIP OF THIS DEFECT. IF YOU WOULD LIKE ALL 10+ SERVICE RECORDS RELATED TO THIS I AM MORE THAN HAPPY TO SHARE AND ONSTAR HAS PREFORMED VEHICLE DIAGNOSTICS AFTER EACH INSTANCE. WHAT EVER YOU NEED PLEASE LET ME KNOW! THANKS FOR ALL THAT YOU DO! THERE WERE A MULTITUDE OF INSTANCES VEHICALS ENGINE WAS REBUILT/REPLACED AT 7K AGAIN AT 14K AND NOW AT 40K POWER TRAIN IS SHOWING SAME SIGNS AND SYMPTOMS OF PREVIOUS ISSUES

NHTSA ODI 11268351

VEHICLE WAS PARKED, ELECTRICAL SHORT. POSSIBLY AFTER LOCKING THE VEHICLE THE FIRE DEPARTMENT SAID. RESULTED IN FIRE DAMAGING THE WHOLE INTERIOR OF VEHICLE. VISOR MELTED, BURNED FROM CENTER CONSOLE, RIGHT THROUGH THE FLOOR TO THE FRAME, DAMAGED THE SEATS. CAR IS A MESS FROM SMOKE DAMAGE. CAR WAS DECLARED A TOTAL LOSS BY THE INSURANCE COMPANY.

NHTSA ODI 11266741

THE SERVICE STABILITY TRACK LIGHT CAME ON ALL OF A SUDDEN AND THE CAR WAS SHAKING. MY WARRANTY TEAM OUT AT 63000 MILES, AND I WAS ONLY AT 93000. I HAD TO HAVE THE INJECTOR REPLACED AND THEY SAID I ALSO HAVE TO REPLACED THE VALVE SPRING COVER. THE MECHANIC SAID THIS IS A KNOWN ISSUE WITH CHEVY CRUZE AND THAT GM KNOWS OF THE ISSUE, BUT REFUSES TO ISSUE A RECALL. IN JUST MY AREA, ONE DEALERSHIP HAS SOLD 300 INJECTORS AND VALVE SPRING COVERS RECENTLY. I DO NOT HAVE SEVERAL THOUSAND DOLLARS TO FIX A PROBLEM THAT GM IS AWARE OF. THERE IS NO REASON I AM HAVING TO FISH OR THIS MUCH MONEY AND MY CAR ISN'T EVEN OVER 100,000 MILES AND IS LESS THAN 2 YEARS OLD. SOMETHING NEEDS TO BE DONE WITH GM.

NHTSA ODI 11258965

THIS PARTICULAR MODEL HAS A AUTO SHUTOFF FEATURE WHEN IDLE. BUT ON A HILL, WHEN IT AUTO SHUTS OFF, THE CAR ROLLS BACK WHEN THE BRAKES ARE RELEASED.

NHTSA ODI 11265219

TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE DRIVING ON AN INCLINE, THE VEHICLE DECELERATED AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO TEST DROVE THE VEHICLE AND STATED THAT THE THROTTLE BODY NEEDED TO BE CHECKED. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, INCLUDING PHILLIPS CHEVROLET (866-469-9000, LOCATED AT 9700 W LINCOLN HWY, FRANKFORT, IL 60423). ALL THREE DEALERS WERE UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS FINE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

NHTSA ODI 11258535

THE FIRST INCIDENT OF THE CLUTCH PEDAL STAYING ON THE FLOOR WAS RIGHT AFTER START UP ON A WARM DAY. DEPRESSED THE PEDAL AND IT DID NOT RETURN UNTIL PHYSICALLY MANIPULATING IT FOR SEVERAL MINUTES. THE PROBLEM SEEMED TO GO AWAY FOR ABOUT A WEEK OR SO. THE SECOND TIME WAS WHILE DRIVING ON A HIGH SPEED ROAD (50MPH) WITH TRAFFIC LIGHTS. THANKFULLY THIS HAPPENED WHILE DOWNSHIFTING TO STOP AT A TRAFFIC LIGHT, HOWEVER, IT TOOK A MINUTE OR TWO TO GET THE PEDAL TO RETURN TO SOME DEGREE AND GET SAFELY OFF THE ROAD ALL THE WHILE TRAFFIC WAS PASSING AT HIGHER SPEEDS. IF THIS HAPPENED ON THE FREEWAY, IT COULD HAVE RESULTED IN A SERIOUS CRASH DUE TO THE LACK OF SHIFTING. AFTER RESEARCHING THIS PROBLEM, IT IS NOT THE FIRST THAT HAS BEEN REPORTED AND THERE IS A TSB REGARDING THIS ISSUE, PIP5558C. HOWEVER, THE TSB ONLY CALLS FOR 2 PARTS (FOR MY MODEL CAR- DIESEL) TO BE REPLACED, CLUTCH PIPE AND ELBOW, WHILE ALL OF THE CASES SEEM TO HAVE MORE PARTS NEEDING REPLACEMENT AFTER THE FIRST ROUND OF "FIXES", INCLUDING THE MASTER AND SLAVE CLUTCH CYLINDERS. THIS SHOULD BE UPGRADED TO A SAFETY RECALL DUE TO THE UNPREDICTABLE NATURE OF THE PROBLEM, THE FACT THAT YOU LOSE THE ABILITY TO SAFELY CONTROL THE SPEED OF THE CAR THROUGH SHIFTING AND THE FACT THAT SIMILAR PROBLEMS ARE BEING RECALLED IN EUROPE FOR THE INTERNATIONAL VERSION OF THE CAR. I STILL HAVE YET TO GET MY CAR BACK (WAITING FOR PARTS FOR A MONTH NOW) TO FIND OUT IF THIS PROBLEM IS FIXED OR IF IT WILL NEED MORE REPAIRS.

NHTSA ODI 11257512

VEHICLE PURCHASED UNDER 1 MONTH AGO WITH 15K MILES ON IT. VEHICLE WAS STATIONARY AT A RED LIGHT WITH AUTO STOP ENGAGED, I ATTEMPTED TO ACCELERATE AS LIGHT TURNED GREEN; AUTO STOP ATTEMPTED TO TURN ON, THEN SEEMINGLY FAILED AND VEHICLE COMPLETELY SHUT OFF. REQUIRED ME TO PUT VEHICLE IN PARK, THEN TURN KEY SO IGNITION WAS OFF THEN BACK ON AGAIN, VEHICLE CAME BACK ON WITH NO ISSUES AND I DROVE AWAY. OUTSIDE TEMPERATURE WAS 109 F, AND THIS OCCURED AT THE END OF MY 25 MILE DRIVE HOME FROM WORK USING MOSTLY SURFACE STREETS.

NHTSA ODI 11245349

DIGITAL GAUGE CLUSTER EVENTUALLY SHORTS DUE TO FACTORY-INSTALLED WIRING BEING TOO SHORT. NEEDS A SPECIAL WIRING HARNESS TO LENGTHEN THE WIRES TO PREVENT PREMATURE WEAR. AFFECTS EVERYTHING FROM THE RADIO, TO CRITICAL VEHICLE INFORMATION SUCH AS MILEAGE, FUEL LEVEL, CURRENT SPEED, RPMS, ETC. THIS ISSUE CAN OCCUR AT ANY TIME. IN MY PARTICULAR CASE, THE VEHICLE WAS OPERATING FINE IN THE MORNING, WAS SHUT OFF, AND THEN NO LONGER FUNCTIONING IN THE AFTERNOON UPON STARTING UP AGAIN.

NHTSA ODI 11244531

TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE DRIVING UP A HILL AT 45 MPH, THE CONTACT RELEASED THE ACCELERATOR PEDAL AND THE VEHICLE BEGAN TO ACCELERATE ON ITS OWN WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. ONCE HE STOPPED THE VEHICLE, THE VEHICLE RESUMED NORMAL DRIVING FUNCTION. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 11243597