What 316 owners told NHTSA about the 2017 Chevrolet Bolt

AN UNPROMPTED MESSAGE APPEARS PERIODICALLY ON THE INFOTAINMENT SCREEN OF MY VEHICLE. THE BOLT EV 2017 OWNER'S MANUAL PROVIDES NO INFORMATION ON THIS UNPROMPTED MESSAGE THAT APPEARS ON THE INFOTAINMENT SCREEN, DOES NOT WARN OF THE DANGERS THAT THIS MESSAGE POSES TO DRIVING, AND DOES NOT INDICATE THAT THE DRIVER MUST GIVE ASSENT TO THE IMPLIED FALSE ASSUMPTION THAT THE DRIVER'S ATTENTION IS NOT ON DRIVING IN ORDER TO REMOVE THE MESSAGE FROM THE INFOTAINMENT SCREEN. THE INFOTAINMENT SCREEN ALSO REMAINS STUCK ON THE REAR CAMERA VIEW WHILE DRIVING FORWARD AT SPEEDS IN EXCESS OF 60MPH. THIS SITUATION HAS OCCURRED ON N. MOPAC EXPRESSWAY AND ON W. PARMER LANE, AS WELL AS ON STREETS IN MY NEIGHBORHOOD IN NORTH AUSTIN. I HAVE WRITTEN FOUR LETTERS TO MS. MARY T. BARRA, CHAIRMAN AND CHIEF EXECUTIVE OFFICER OF GENERAL MOTORS COMPANY (24 DEC. 2018, 16 JAN. 2019, 18 JAN. 2019, AND 22 JAN. 2019), REGARDING THESE SAFETY ISSUES AND HAVE RECEIVED NO RESPONSE, NOR HAS THE CHEVROLET EXECUTIVE RESOLUTION TEAM ADDRESSED THESE ISSUES. THE CHEVROLET EXECUTIVE RESOLUTION TEAM ARRANGED FOR AUTONATION CHEVROLET OF WEST AUSTIN TO EXAMINE THE SAFETY CONCERNS. THE SERVICE DRIVE MANAGER OF AUTONATION CHEVROLET OF WEST AUSTIN OBSERVED THE VERY PROBLEMS THAT I HAVE BEEN EXPERIENCING WITH MY VEHICLE ON 8 JAN. 2019. AUTONATION CHEVROLET OF WEST AUSTIN THEN PRODUCED A REPORT ON 16 JAN. 2019 THAT FALSELY CLAIMED THAT THESE PROBLEMS ARE 'UNABLE TO DUPLICATE AT THIS TIME' AND THAT THERE WERE 'NO ERRORS FOUND.'

NHTSA ODI 11171881

CHEVROLET BOLT 2017 WITH ABOUT 55% OF BATTERY CHARGE BRIEFLY DISPLAYED A MESSAGE 'PROPULSION MAY BE REDUCED' AND A FEW MINUTES LATER IT STOPPED IN THE MIDDLE OF THE FREEWAY AND HAD TO BE TOWED AWAY. THE BATTERY INDICATOR SWITCHED MOMENTARILY FROM 125 MILES TO 40 MILES AND THEN IMMEDIATELY TO 10 MILES AND THE CAR COULD NOT BE SHIFTED TO DRIVE, DISPLAYING MESSAGE 'CONDITION NOT CORRECT TO SHIFT.' BEWARE, AS GLITCH LIKE THAT WITH BOLT CAN REALLY ENDANGER YOUR LIFE, AS IT ENDANGERED MINE. I WAS FORTUNATE TO BE ALONE IN THE CAR WITHOUT MY FAMILY, STUCK ON THE FREEWAY AFTER DARK AS CARS AROUND WERE GOING FULL SPEED. THE DEALERSHIP REPLACED THE BATTERY, BUT AFTER THE REPLACEMENT THE CAPACITY AT FULL CHARGE SHOWS ONLY 154 MILES IN LIEU OF OVER 220 MILES BOLT SUPPOSED TO HAVE.

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MY CAR WAS STOPPED AT A RED LIGHT SIGNAL, SOMEONE BEHIND ME WAS UNABLE TO STOP AND CRASHED INTO THE REAR OF MY CAR, PUSHING MY CAR APPROXIMATELY 20FT FORWARD. MY CAR WAS RENDERED IN OPERABLE DUE TO DAMAGE TO A REAR ELECTRICAL AMPLIFIER BENEATH THE TRUNK FLOOR. I HAD TO GET THE CAR TOWED TO A COLLISION REPAIR FACILITY. GM WITHDREW THE NECESSARY STRUCTURAL PARTS TO REPAIR IT (PART NUMBER - 95429564 R UPPER REAR BODY SIDE RAIL.) AND DID NOT RELEASE A NEW PART DURING THE 8.5 WEEKS MY CAR WAS AT THE COLLISION REPAIR FACILITY. MY INSURANCE COMPANY THEN DETERMINED THAT THE CAR WAS A TOTAL LOSS DUE TO NO PARTS WERE AVAILABLE TO REPAIR IT. THE OTHER DRIVER DID NOT GET A TICKET, THE SPEED LIMIT WAS 40MPG ON THIS ROAD. THIS WAS A LOW SPEED CRASH THAT RENDERED THE CAR DRIVE SYSTEM INOPERABLE. CHEVY BOLT EV'S WITH MODEL YEARS 2017, 2018 AND 2019 HAS THE SAME DESIGN THAT WILL LEAD TO THE DRIVE SYSTEM BEING INOPERABLE IN LOW SPEED REAR END COLLISIONS.

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SINCE I BOUGHT THIS CAR IN NOVEMBER 2017 THE BACK WINDSHIELD BEEN SHATTERED 4 TIMES AND IT HAPPENED ON THE COLDEST DAY OF THE YEAR. THE DATE WAS IN A MONTH OF FEBRUARY, MARCH, AND NOVEMBER. I TRIED TO RESOLVE THE ISSUE WITH GM BUT THEY WERE NOT HELPFUL.

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I EXPERIENCED A FAILURE OF THE 12-VOLT BATTERY. WHEN THIS HAPPENS, THE VEHICLE LOSES POWER, STALLS, AND THEN IT LOOSES ALL FUNCTIONS - CANNOT BE EVEN SHIFTED INTO NEUTRAL TO MOVE IT, CANNOT OPEN REAR DOORS. WE COULDN'T EVEN GET IN ON A TOW TRUCK.

NHTSA ODI 11141635

CHEVROLET BOLT HAS "L" DRIVING MODE, DURING WHICH THE CAR WILL STOP IF THE ACCELERATOR PEDAL IS NOT PRESSED. HOWEVER, THE REAR LIGHT DOES NOT RELIABLY TURN ON. IF THE CAR IS AT LOW SPEED, OR IF THE CAR IS STOPPED, THE REAR BRAKE LIGHT MAY BE OFF. THIS INCREASES THE CHANGE OF REAR COLLISION. WHEN IN "L" MODE, THE BREAK LIGHT SHOULD BE ON AT ALL TIMES WHILE THE ACCELERATOR IS DEPRESSED.

NHTSA ODI 11130654

DRIVING AT 65 MPH WITH 100+ MILE RANGE, CAR HAD A SUDDEN AND COMPLETE LACK OF PROPULSION. ELECTRONICS IN THE CAR CONTINUED TO WORK, BUT ABSOLUTELY NO PROPULSION. COULD SHIFT CAR TO NEUTRAL. CAR EVENTUALLY TOWED TO DEALER.

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CAR SUDDENLY LOST POWER ON THE HIGHWAY. I HAD TO COAST TO A STOP. THE HIGH-VOLTAGE BATTERY WHICH HAD BEEN 3/4 FULL WENT DOWN TO ZERO. AFTER THE INCIDENT, THE CAR COULD NO LONGER BE DRIVE. I'D ALREADY HAD GM'S RECALL INSTALLED N172127150

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BOLT EV CHIMED, ICON APPEARED AND THE TRAVEL MILEAGE FROM THE EVENING'S CHARGE DROPPED FROM ABOUT 240 MI TO LO AND I HAD TO PULL OVER AND PARK. MESSAGE ON DISPLAY WAS PROPULSION POWER IS REDUCED. I THEN HAD TO BE TOWED TO CHEVY DEALER TO HAVE THE RECALL #18097 REPROGRAMMED. PROBLEM REOCCURRED 3 DAYS LATER. HAD TO BE TOWED AGAIN. CAR IS UNSAFE. I LIVE IN VERY RURAL AREA...WAS LUCKY IT WAS DAYLIGHT.

NHTSA ODI 11115206

ON 2018-07-26 AT APPROXIMATELY 2325H, VEHICLE WAS BEING DRIVEN AT ~70MPH NORTHBOUND ON I-95, THE MAINE TURNPIKE. LOCATION WAS APPROXIMATELY 1/2 MILE NORTH OF EXIT-32 (BIDDEFORD, ME). ROAD CONDITIONS WERE GOOD, TEMPERATURES IN THE MID-70F, HUMID. THE OWNER'S WIFE WAS DRIVING, WITH HER HUSBAND IN THE PASSENGER SEAT. AT THE TIME LISTED, THE VEHICLE SOUNDED A WARNING CHIME, AND RAPIDLY LOST POWER FROM HIGHWAY SPEEDS (70 MI/HR). VEHICLE, WITH THE EXCEPTION OF SPEED, WAS IN CONTROL WITH BRAKES AND STEERING, EMERGENCY FLASHERS, AND LIGHTS OPERATING. VEHICLE DRIVER INFORMATION PANEL GAVE ERRATIC AND UNRELIABLE READINGS. ALTERNATELY, THE DISPLAY SHOWED: * WARNING ICON ON RIGHT HAND SIDE * MESSAGE "SHIFT INTO PARK" * RANGE DROPPED FROM ~75 MILES TO ZERO * BATTERY GAUGE WOULD INDICATE 5% BATTERY WITH A RANGE OF 70+ MILES * REGENERATIVE BATTERY ICON SHOWED A REGEN BRAKING LIMIT OF <30KW (INDICATING BATTERY FULL??) (PAGE 116 CHEVROLET BOLT USER MANUAL) AFTER STOPPING VEHICLE WAS UNRESPONSIVE TO MOST CONTROLS. * INTERMITTENT INABILITY TO SHIFT OUT OF PARK * WARNINGS TO GO INTO LOW-POWER MODE * WARNING THE "BATTERY SAVER ACTIVE" * WARNING FOR "HIGH VOLTAGE CHARGING SYSTEM"

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THE BOLT STOPPED PROVIDING POWER WHEN I WAS DRIVING DOWN A 4 LANE FREEWAY. IT HAS ALREADY FAILED 3 TIMES IN THE PAST, THIS IS THE 4TH TIME.

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TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT EV. WHILE DRIVING AND USING THE REGENERATIVE BRAKING, THERE WAS A FIVE SECOND DELAY BEFORE THE BRAKE LIGHTS WOULD ILLUMINATE. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (BURDICK CHEVROLET BUICK GMC, 5885 CIR DR. E #340, CICERO, NY 13039) WHO EXPLAINED TO THE CONTACT THAT THE BRAKES AND LIGHTS WERE WORKING TO SPECIFICATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 4,446.

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DESPITE HAVING A FULLY CHARGED BATTERY, WHEN WE PARKED OUR VEHICLE, IT WOULD NOT START. THE ENTIRE ELECTRICAL SYSTEM WAS DOWN. WE JUMPED THE STARTER BATTERY AND THAT PROVIDED ENOUGH POWER TO ALLOW US TO SHIFT INTO NEUTRAL SO THAT WE COULD HAVE THE CAR TOWED. AFTER A WEEK, AND MULTIPLE CALLS TO THE ENGINEERS IN DETROIT, THE DEALER HAS STILL NOT BEEN ABLE TO DETERMINE THE PROBLEM.MY CONCERN IS THAT THEY ARE ATTEMPTING TO REPAIR AN ISSUE WITHOUT HAVING A FULL UNDERSTANDING OF THE PROBLEM. IF THIS ISSUE WERE TO RE-OCCUR WHILE DRIVING AT HIGH SPEED, THE CONSEQUENCES COULD BE CATASTROPHIC, AS THE CAR WOULD IMMEDIATELY COME TO A STOP AND ALL CONTROL MIGHT BE LOST. I DON'T GET THE SENSE THAT GM IS TAKING THIS ISSUE SERIOUSLY ENOUGH. THEY SEEM TO BE TREATING THIS LIKE A TECH COMPANY DEALS WITH SOFTWARE ISSUES. THEY ARE SIMPLY WAITING FOR THE PROBLEMS TO OCCUR AND THEN HAVING THEIR ENGINEERS RUN DIAGNOSTICS. UNFORTUNATELY, GIVEN THE SEVERITY OF THE ISSUE, THEY MAY BE PUTTING LIVES AT STAKE WHILE THEY "DE-BUG" THEIR DESIGN. THIS IS NOT A COMPUTER APP. IT IS A VEHICLE CARRYING HUMANS AT HIGH SPEED. GM NEEDS TO BE MORE PROACTIVE AND TAKE THESE CARS OFF THE ROAD UNTIL THEY FULLY UNDERSTAND THE ISSUE AND HAVE A PERMANENT RESOLUTION.

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MY BOLT EV COMES EQUIPPED WITH THE OPTIONAL SIDE BLIND ZONE ALERT SYSTEM WHICH LIGHTS UP IN MY SIDE VIEW MIRRORS WHEN ACTIVATED BY A CAR IN MY BLIND ZONE. THIS WINTER THE WARNING LIGHTS WERE ACTIVATED BOTH WHEN A VEHICLE WAS IN MY BLIND ZONE AND AT MANY OTHER TIMES AS WELL. MY CHEVROLET DEALER WAS UNABLE TO TROUBLESHOOT THE MALFUNCTION . THEY CONSULTED WITH GM TECHNICAL ASSISATANCE AND WERE TOLD TO TRACE ALL THE WIRING THROUGH THE VEHICLE LOOKIG FOR A BAD CONNECTION. AFTER READING ABOUT THE ISSUE ONLINE I REALIZED THAT THE PROBLEM IS THAT THE SONAR USED IN THE SYSTEM IS ONLY CALIBRATED TO WORK WITH THE SPECIFIC OEM TIRES THE CAR CAME EQUIPPED WITH AND DOES NOT WORK PROPERLY WITH THE SAME BRAND OF TIRE WITH A WINTER TREAD. AS I LIVE IN THE NYS SNOWBELT I NEED TO USE SNOW TIRES . THIS APRIL WHEN I TOOK OFF THE SNOW TIRES THE ISSUE WITH FALSE BLIND ZONE ALERTS WENT AWAY. MY DISCUSSION WITH CHEVROLET CUSTOMER SERVICE RESULTED WITHOUT A FIX OR RECOMMENDATION ON HOW I CAN USE SNOW TIRES WITH THE CAR. THEY CONSIDER THE ISSUE RESOLVED BY USING ONLY THE OEM ALL SEASON TIRES. I FEEL NEXT WINTER I WOULD HAVE TO FIND A WAY TO DISCONNECT THE SIDE BLIND ZONE ALERT WARNING LIGHTS RATHER THAN FOREGOING THE USE OF SNOW TIRES. THE DISTRACTION OF THE SIDE BLIND ZONE ALERT WARNING LIGHTS GOING OFF ALL THE TIME IS MORE THAN A DISTRACTION, I BELIEVE IT IS A SAFETY ISSUE.

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I RECEIVED A "CUSTOMER SATISFACTION" CALL FROM CHEVROLET TELLING ME THAT MY CAR MAY EXPERIENCE "LOSS OF PROPULSION" AND STOP SUDDENLY WITHOUT WARNING DUE TO LOW CHARGE DESPITE THE BATTERY INDICATOR SHOWING CHARGE. THIS PROBLEM HAS BEEN ONGOING FOR 8 MONTHS AND IS AN EXTREME SAFETY HAZARD THAT SHOULD BE CATEGORIZED AS SUCH AND LISTED ON THE NHTSA WEBSITE. CONSUMERS SHOULD KNOW ABOUT THIS SAFETY ISSUE BEFORE PURCHASING THE VEHICLE, BUT NOW CAN ONLY FIND OUT IF THEY BUY THE CAR AND HAVE A VIN. I HAVE BEEN CONSTANTLY CHARGING THE VEHICLE TO AVOID THE PROBLEM BUT AM TERRIFIED TO DRIVE THE CAR. PLEASE CONDUCT AN INVESTIGATION TO ENSURE CHEVY FIXES THE PROBLEM AND CONSUMERS CAN BE INFORMED.

NHTSA ODI 11084053

WHILE TURNING INTO AN ANGLED PARKING SPOT IN A PARKING LOT, THE CAR ACCELERATED UNEXPECTEDLY. BEFORE I COULD ENGAGE THE BRAKE, THE CAR WENT OVER THE CONCRETE BERM SEPARATING ROWS OF PARKING SPACES AND HIT TWO PARKED CARS. ALL THREE VEHICLES WERE DAMAGED (THE VEHICLE I WAS DRIVING, AND THE TWO PARKED VEHICLES). WEATHER WAS NOT A FACTOR. THE PARKING LOT WAS DRY AND FREE OF SNOW AND ICE. THE TEMPERATURE WAS ~40F. THE CAR WAS NEW (3 MONTHS OLD) WITH ~550 MILES ON THE ODOMETER. THE SAME BEHAVIOR (UNEXPECTED ACCELERATION) HAPPENED ~1 MONTH EARLIER UNDER SIMILAR CONDITIONS, I.E., DRY, SNOW/ICE FREE WHILE TURNING INTO AN ANGLED PARKING PLACE. FORTUNATELY, THAT TIME I WAS ABLE TO ENGAGE THE BRAKE BEFORE DAMAGE WAS DONE. IN BOTH CASES, THE CAUSE OF THE BEHAVIOR IS NOT KNOWN.

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THIS VEHICLE HAS ABRUPTLY GONE TO ZERO RANGE AND ENTERED A REDUCED POWER MODE EVEN THOUGH THE BATTERY SHOWED SUFFICENT RANGE SECONDS EARLIER. AFTER STOPPING, GETTING OUT AND KEYING UP AGAIN, THE CAR STAYED AT ZERO RANGE AND DISPLAYED A CHARGE NOW MESSAGE. THE FIRST INCIDENT HAPPENED ON JANUARY 11, 2018. IN THAT CASE THE RANGE METER SHOWED ABOUT 30 MILES REMAINING. AS I UNDERSTAND IT, THERE ARE TWO PRELINIARY WARNINGS BEFORE THE THIRD MORE INSISTENT ONE. THE CAR WAS DRIVEN BY ANOTHER COLLEAGUE WHO HADN'T DRIVEN IT BEFORE, AND HE WASN'T SURE IF HE MISSED THE FIRST TWO WARNINGS OR NOT. HE WAS TRAVELING AT 70 MPH ON THE FREEWAY AT THE TIME THE VEHICLE "STALLED" FOR LACK OF A BETTER WORD. THE RANGE WENT TO NOTHING, THE VEHICLE DROPPED IN SPEED SIGNIFICANTLY (NOT A PURE STALL) AND HE HAD TO MOVE THROUGH LANES TO THE SIDE OF THE ROAD AMID FASTER TRAFFIC. BECAUSE OF THE UNCERTAINTY ABOUT WARNINGS HE MAY HAVE MISSED (I DON'T THINK THEY'RE SUBTLE ENOUGH TO MISS, SO IT IS MY VIEW THEY NEVER HAPPENED) WE TALKED OURSELVES OUT OF A DEALER VISIT. WE TOWED IT TO A NEARBY LEVEL 3 FAST CHARGER INSTEAD, AFTER WHICH IT PERFORMED NORMALLY. SUBSEQUENT ONSTAR E-MAIL HEALTH REPORTS HAVE DESCRIBED THE BATTERY AS IN GOOD CONDITION. THE MOST RECENT OF THESE WAS FEBRUARY 7TH, WHICH IS INTERESTING BECAUSE ... THEN, ON FEBRUARY 8, 2018, IT HAPPENED AGAIN. THIS TIME THE VEHICLE WENT FROM 60 MILES TO NOTHING. SAME ISSUE: DRASTICALLY REDUCED POWER WITH NO ADVANCED WARNING, MANEUVERING THROUGH FASTER TRAFFIC TO A FREEWAY EXIT RAMP. THE CAR CAME TO A HALT ON THE LONG EXIT RAMP. IT WAS TOWED TO A DEALER, WHERE IT NOW SITS. I HAVE NEVER RECEIVED A SERIVICE BULLETIN OR RECALL NOTICE FOR ANYTHING, AND AS FAR AS I KNOW THE CAR IS UP TO DATE IN THIS REGARD. THERE MAY BE TWO PROBLEMS: 1) THE BATTERY HAS A DEFECT AND 2) ON STAR HEALTH BATTERY CHECKS REPORTS ARE MEANINGLESS.

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ON A SOMEWHAT CROWDED FREEWAY ON RAMP, STARTED TO ACCELERATE WHEN CARS AHEAD STOPPED. FULLY DEPRESSING THE BRAKE PEDAL DID NOT APPLY MAXIMUM BRAKING POWER. THE CAR SLOWED BUT DID NOT STOP BEFORE COLLIDING WITH THE CAR IN FRONT, DESPITE THE FACT THAT THERE WAS PLENTY OF ROOM BETWEEN US FOR THE SPEED WE WERE GOING. LATER EXPERIMENTS SHOWED THAT APPLYING THE LEFT HAND BRAKE CONTROL TOGETHER WITH THE BRAKE PEDAL APPLIED SIGNIFICANTLY MORE BRAKING POWER AND WOULD HAVE STOPPED THE CAR WELL SHORT OF THE COLLISION. FULLY DEPRESSING THE BRAKE PEDAL SHOULD APPLY MAXIMUM BRAKING POWER, AND THE HAND BRAKE CONTROL SHOULD NOT BE NEEDED TO STOP THE CAR AS QUICKLY AS POSSIBLE IN AN EMERGENCY SITUATION. I CONSIDER THIS A SAFETY ISSUE, FOR ALL DRIVERS WHOSE INSTINCT IS TO PRESS FULLY ON THE PEDAL, BUT MORE IMPORTANTLY FOR ANY DRIVER WHO CANNOT USE THE LEFT HAND BRAKE DUE TO A DISABILITY THAT OTHERWISE WOULD NOT IMPAIR THEIR ABILITY TO DRIVE.

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STOPPED AT STORE1/24/2018 WHEN TRIED TO RESTART, RECEIVED TRANSMISSION WARNING SERVICE SIGN, UNABLE TO MOVE ATTEMPTED 3 MORE TIMES OVER 2 HOURS. FINALLY IT RAN, BUT SERVICE TRANSMISSION LIGHT STAYED ON. TOOK TO DEALER. TOLD IT WAS A COMPUTER UPDATE THAT WAS NEEDED, IT HASN'T HAPPENED SINCE. REVIEWING CHEVY BOLT FORUM, APPPARENTLY I AM NOT FIRST OWNER SERVICE TRANSMISSION WARNING HAS COME ON WITH CAR DISABLED IT WAS STATIONARY WHEN SERVICE LIGHT FIRST CAME ON. HAD DRIVEN A MILE AFTER WORK DAY. HAD WELL OVER 50 PERCENT BATTERY CHARGE LEFT I WAS NOT GIVEN MUCH INFO FROM DEALER, JUST IT HAD BEEN RESOLVED BELOW IS WHAT IS ON MYCHEVY.COM SITE ABOUT ISSUE REPAIR FROM DEALER PRINT SOURCE DEALER ODOMETER READING 1,755 SERVICE LOCATION SERVICE INFORMATION SERVICE #: 055209 SERVICE PERFORMED: ENGINE ELECT CONCERN NOTE -------------------------------------------- TOLD NEEDED UPDATE ON COMPUTER, TRANSMISSION DIDNT WORK

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2017 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO REGENERATION DURING BRAKING FEATURE. *LD *JS

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TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT EV. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT DOWN IN THE MIDDLE OF THE ROAD. THE "PROPULSION" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITOL CHEVROLET (905 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4,193.

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DRIVING HOME IN MY 2017 CHEVROLET BOLT EV, WHEN I WAS ABOUT 3 MILES FROM HOME AND THE CHARGE/RANGE DISPLAY SHOWED A "MINIMUM" 15 MILE RANGE REMAINING (SEE DASHBOARD PHOTO), THE MESSAGE "CHARGE VEHICLE SOON" DISPLAYED AND THE BOLT ABRUPTLY CAME TO A COMPLETE STOP. THIS OCCURRED WHILE DRIVING UP A STEEP, SNOW-COVERED STRETCH OF ROAD, AND LEFT MY VEHICLE STATIONARY IN THE MIDDLE OF ITS LANE, AN INCREDIBLY UNSAFE SITUATION. AFTER SOME EXPERIMENTING, I DISCOVERED THAT SIMPLY DISMISSING THE "CHARGE VEHICLE SOON" MESSAGE USING THE "CHECKMARK" BUTTON ON THE STEERING WHEEL RESTORED VEHICLE POWER AND ALLOWED ME TO DRIVE THE REST OF THE WAY HOME. SO APPARENTLY WHAT HAPPENED IS THAT WHEN THE CAR REACHED ABOUT 8% BATTERY POWER (15 MILES REMAINING DIVIDED BY 185 AT A FULL CHARGE), IT AUTOMATICALLY DROPPED INTO SOME SORT OF LOW POWER MODE THAT LEFT IT UNABLE TO CLIMB A HILL. THANKFULLY IN THIS CASE, THE ROADS WERE ALMOST DESERTED AND NO ONE WAS HURT, BUT OBVIOUSLY THE POTENTIAL FOR AN ACCIDENT IS VERY HIGH WHEN A VEHICLE SUDDENLY STOPS IN THE MIDDLE OF A ROAD. THIS VEHICLE BEHAVIOR IS NOT DESCRIBED IN THE OWNER'S MANUAL. ON PAGE 231, IT IS STATED THAT AT SOME POINT WHEN THE BATTERY'S CHARGE IS VERY LOW, A "PROPULSION POWER IS REDUCED" MESSAGE WILL DISPLAY AND THE "ACCELERATOR PEDAL RESPONSE IS REDUCED". HOWEVER, THE FOLLOWING SENTENCE READS, "IN ADDITION, THE REMAINING RANGE VALUE WILL CHANGE TO LOW INDICATING THE VEHICLE SHOULD BE CHARGED IMMEDIATELY." THAT NEVER HAPPENED IN MY CASE. THE "PROPULSION POWER IS REDUCED" MESSAGE NEVER DISPLAYED (THOUGH PROPULSION POWER CLEARLY WAS REDUCED), AND AS CAN BE CLEARLY SEEN IN THE POSTED PHOTO, THE MINIMUM RANGE DISPLAYED AS 15 MILES. THERE WAS NO CONCEIVABLE REASON FOR THE CAR TO SHUT DOWN WITH THAT MILEAGE REMAINING. I ASSUME THIS WAS THE RESULT OF DEFECTIVE VEHICLE SOFTWARE OR ELECTRONICS, AND IT IS A CLEAR SAFETY ISSUE.

NHTSA ODI 11058138

TRANSMISSION WARNING LIGHT/TRANSMISSION FAILURE. NEW VEHICLE (105 MILES), AT STARTUP, WOULD NOT SHIFT INTO D OR R. HAD TO BE TOWED.

NHTSA ODI 11055206

TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT EV. THE CONTACT STATED THAT THE VEHICLE HAD A FEATURE ON THE DRIVER'S SIDE OF THE STEERING WHEEL THAT SLOWED THE VEHICLE DOWN AND GENERATED ENERGY TO CHARGE THE BATTERY. WHILE DRIVING 25-35 MPH, THE CONTACT UTILIZED THE ENERGY SAVING FEATURE. INSTEAD OF THE VEHICLE SLOWING DOWN, IT ACCELERATED. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED A FREE INSPECTION. THE VEHICLE WAS TAKEN TO COMMUNITY CHEVROLET (200 W OLIVE AVE, BURBANK, CA 91502 (888) 295-6276), BUT WAS NOT GIVEN A DIAGNOSTIC TEST BECAUSE AN ERROR WAS NOT FOUND. THE MANUFACTURER OFFERED TO SEND AN INSPECTOR TO EXAMINE THE VEHICLE, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER DENIED THE CLAIM FOR THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11053501

WHEN THE DRIVE MECHANISM HAS BEEN SHIFTED TO "L" (LOW), THE VEHICLE SHOULD SLOWLY COME TO A STOP WHEN THE ACCELERATOR IS NOT PRESSED. HOWEVER, WHILE THE DISPLAY SHOWED "L", I HAVE EXPERIENCED THE VEHICLE CONTINUING TO ACCELERATE FORWARD FROM A STOP (AS IF IT WERE IN "D" INSTEAD). THIS OCCURRED WHILE PARKING, AND THE VEHICLE (WITHOUT OPERATOR INPUT) WOULD LURCH (AS IF SOMEONE WERE TAPPING THE BREAK WHILE IN "D"). THE VEHICLE WAS IN MOTION WHEN I NOTICED THE ISSUE -- IT DID NOT STOP WHEN I REMOVED MY FOOT FROM THE ACCELERATOR PEDAL. THE ISSUE PERSISTED AFTER STOPPING -- I STOPPED THE VEHICLE WITH THE BREAK, AND IT WOULD CONTINUE MOVING FORWARD AFTER REMOVING MY FOOT FROM THE BREAK. THIS OCCURRED IN A PARKING LOT WHILE PARKING. INITIALLY I WAS TURNING AGGRESSIVELY TO ENTER A PARKING SPOT. BUT THE ISSUE PERSISTED AFTER STRAIGHTENING OUT THE VEHICLE IN THE DESIGNATED SPOT. SINCE THIS ACCELERATION IS UNINTENDED AND UNEXPECTED, IT COULD LEAD TO ACCIDENTS. THINGS WHICH I WOULD GUESS MIGHT CONTRIBUTE TO THE MALFUNCTION: - QUICKLY SHIFTING FROM "P" TO "D" TO "L" AFTER TURNING ON THE VEHICLE. - ACTIVATING THE LOW-SPEED COLLISION AVOIDANCE SYSTEM WHILE IN "L" (IE, GETTING VERY CLOSE TO PARKED CARS WHILE TURNING INTO A PARKING SPOT). I HAVE A VIDEO OF THIS BEHAVIOR AFTER I STRAIGHTENED OUT IN THE PARKING SPOT. BUT I CAN'T ATTACH VIDEOS. PLEASE CONTACT FOR INFORMATION.

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