What 316 owners told NHTSA about the 2017 Chevrolet Bolt

THE BOLT EV WAS RECALLED ON NOVEMBER 13, 2020 DUE TO THE FACT THAT THE BATTERY WAS DEFECTIVE AND HAD STARTED NUMEROUS FIRES, EVEN WHEN NOT PLUGGED IN. GM OFFERED A "TEMPORARY FIX" WHICH REDUCED THE PERFORMANCE OF THE VEHICLE (REDUCED THE RANGE OF THE VEHICLE PER CHARGE) AND LIMITED SOME OTHER FUNCTIONS). THEY HAVE NOT OFFERED A PERMANENT FIX AND IT HAS BEEN OVER 60 DAYS SINCE THE RECALL WAS ISSUED. SINCE GM HAS NOT ISSUED ANY OFFICIAL PERMANENT FIXES TO THIS PROBLEM, AND BECAUSE OF MY CONCERN ABOUT THIS ISSUE, I HAVE TAKEN IT UPON MYSELF TO CONTACT GM DIRECTLY. DESPITE NUMEROUS CALLS AND E-MAILS TO GM, I HAVE RECEIVED NO CONCRETE OFFERS TO REMEDY THE SITUATION. I HAVE BEEN ASSIGNED A "CASE MANAGER" - A GM EMPLOYEE- WHO IS SUPPOSED TO HELP PROVIDE A PERMANENT FIX FOR THIS ISSUE, I HAVE BEEN UNABLE TO GET ANY SPECIFICS AS OF TODAYS'S DATE ABOUT THE PROCESS AND/ OR OPTIONS. AGAIN, THIS DESPITE VERY SPECIFIC QUESTIONS. I AM REPEATEDLY TOLD THAT BY GM THAT THEY MUST GO THROUGH THEIR "PROCESS" AND THAT MY CASE MANAGER HAS NO MORE INFORMATION. PROMISES OF LETTERS OF "OFFERS" FOR REMEDY HAVE NOT APPEARED, DESPITE MY SENDING ALL REQUESTED DOCUMENTATION TO GM, WHICH WAS SUPPOSED TO EXPEDITE THE PROCESS. TIMELINES AS TO WHEN REMEDIES WILL BE OFFERED KEEP CHANGING . I HAVE BEEN TOLD THAT INFORMATION WILL BE EMAILED REPEATEDLY AND IT HAS NOT BEEN RECEIVED, ETC. THE INITIAL RECALL ALL STATED ADVISED THAT THE CAR SHOULD NOT BE PARKED NEAR OWNER'S HOUSES FOR FEAR THAT THE CAR WOULD CATCH ON FIRE. NOT ONLY IS THIS IMPRACTICAL FOR ME, I DON'T FEEL COMFORTABLE DRIVING A CAR THAT HAS HAD THIS HISTORY. GM NEEDS TO TAKE RESPONSIBILITY FOR THEIR FAULTY BATTERIES AND FOLLOW THROUGH ON THE NEED FOR A PERMANENT FIX. THEY ARE ALREADY PAST THEIR DEADLINE IN DOING SO. GM HAS NOT FOLLOWED THROUGH ON RECALL OF THE BOLT EV (BATTERIES CAUSING FIRES).

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THE DEALERSHIP PERFORMED UNAUTHORIZED SERVICE ON THE VEHICLE. IN CONTACT WITH THE MANUFACTURER(GM) THEY ARE IN WILLING TO REVERSE THE UNAUTHORIZED SOFTWARE UPDATE UNTIL A LONG TERM SOLUTION HAS BEEN IDENTIFIED. I HAVE OPENED A CASE 1 WEEK IN ADVANCE AND NO RESOLUTION HAS BEEN COMMUNICATED ABOUT THEIR RESPONSIBILITY OF RENDERING MY VEHICLE UNUSABLE.

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IN NOVEMBER 2020, GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2017-2019 MODEL YEAR CHEVROLET BOLT EV VEHICLES. THIS NOTICE APPLIES TO MY VEHICLE, VIN: [XXX]. AS A RESULT, GM IS CONDUCTING A SAFETY RECALL, N202311730. MORE SPECIFICALLY, A CERTAIN NUMBER OF THESE VEHICLES WERE BUILT WITH HIGH VOLTAGE CELLS PRODUCED AT LG CHEM?S OCHANG, KOREA FACILITY THAT MAY POSE A RISK OF FIRE WHEN CHARGED TO FULL, OR VERY CLOSE TO FULL, CAPACITY. THE SEVERITY OF THE RECALL NOTICE WAS ALARMING TO MY FAMILY AS WE DRIVE IT DAILY AND OFTEN EXTENDED MILES. SAFETY IS MY PRIMARY CONCERN AND I AM REQUESTING REMEDIATION IMMEDIATELY. THE RISK AND DANGER IS TOO GREAT FOR ME TO WAIT AND SEE AS GM INVESTIGATES. WHAT RECOURSE DO I HAVE NOW? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *JS

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TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT EV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V701000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PREMIER CHEVROLET OF CARLSBAD (5335 PASEO DEL NORTE, CARLSBAD, CA 92008; (760) 208-1943) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

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UNLESS THE BRAKE PEDAL IS DEPRESSED THERE IS A RAPID TICKING NOISE COMING FROM THE MASTER BRAKE CYLINDER UPON OPENING THE DOOR, EVEN WITHOUT ENGAGING THE START BUTTON. THIS SOUND CONTINUES WHETHER THE CAR IS STATIONARY OR MOVING UNDER ALL TRAVELING OR STATIONARY CONDITIONS UNLESS THE BRAKE PEDAL IS DEPRESSED SLIGHTLY. WE FIRST BECAME AWARE, REALLY NOTICEABLE, ABOUT IT UPON OPENING THE CAR DOOR IN JULY, 2020.

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GM RECALL DUE TO BATTERY FIRES AFFECTS THIS CAR. THE RECALL SOLUTION TO SIMPLY LIMIT MY DRIVING TO 90% OF THE RANGE IS ABHORRENT. MY CAR IS NOW LESS THAN 90% EFFECTIVE--THERE ARE DESTINATIONS I CAN NO LONGER REACH IN A SINGLE CHARGE, AND RECHARGING IS NOWHERE NEAR AS FAST OR UBIQUITOUS AS GAS. GM NEEDS A SOLUTION THAT RESTORES THE FULL DISTANCE ABILITY OF THIS CAR, OTHERWISE IT'S OUTRIGHT FRAUD.

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TODAY I RECEIVED RECALL NOTIFICATION GM N202311730 ABOUT DEFECTIVE BATTERIES THAT CAN CAUSE A FIRE WHEN CHARGED TO 100%. GM'S SOLUTION IS TO CHANGE SOFTWARE TO LIMIT MY VEHICLE'S CHARGE TO 90%. THIS IS NOT A SOLUTION. IT IS A BAND AID. THE BATTERIES ARE DEFECTIVE AND SHOULD BE REPLACED. WHY SHOULD I SUFFER THE CONSEQUENCE OF THIS AND HAVE TO DEAL WITH REDUCED VEHICLE RANGE AND MORE FREQUENT CHARGING. IF THE BATTERIES ARE A FIRE HAZARD, THEY SHOULD BE REPLACED WITH SAFE BATTERIES AT NO-COST TO THE OWNER.

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HELLO MY VEHICLE HAD TO BE TOWED TWICE WHILE DC FAST CHARGING FROM AN ELECTRIFY AMERICA CHARGING STATION. THE FIRST TIME THE SHIFTING HANDLE WAS REPLACED AND THE SECOND TIME SOFTWARE WAS REINSTALLED. HOWEVER I BELIEVE THE COULD BE AN ISSUE IN THE BATTERIES THAT THE DEALERSHIP TEST EQUIPMENT IS NOT DETECTING. THE ELECTRIFY AMERICA CHARGING STATION WOULD DISPLAY A 'ISOLATION TEST FAILURE' MESSAGE.

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2017 BOLT EV WAS PARKED NOSE INTO GARAGE PLUGGED INTO WALL CHARGER CHARGING UNATTENDED WITH MY PHONE SET TO ALERT ME WHEN ESTIMATED TO BE FULLY CHARGED. WHEN I CAME OUT OF THE HOUSE TO UNPLUG CHARGER THERE WAS FIRE VISIBLE UNDER BACK SEAT IN PASSENGER COMPARTMENT OF VEHICLE. CALLED 911 AND BY THE TIME POLICE AND FIRE RESPONDED WITHIN A FEW MINUTES ENTIRE BATTERY UNDER VEHICLE ENGULFED CAR IN FLAMES CAUSING GARAGE FIRE WHICH DESTROYED GARAGE AND ALL IT CONTENTS.JUST LEARNED FROM CARFAX THAT GM ISSUED RECALL NOVEMBER 15 FOR POTENTIAL BATTERY FIRES WHEN AT OR NEAR FULL CHARGE.

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INSTALLED CHEVROLET PREMIUM ALL-WEATHER FLOOR LINERS P/N: 42686568. WHILE PASSING ON THE HIGHWAY, THE ACCELERATOR PEDAL BECAME STUCK AT FULL THROTTLE UNDER THE LINER. UNABLE TO SHIFT TO NEUTRAL AND WITH MINIMAL SLOWING FROM PRESSING THE BRAKES, I HAD TO REACH DOWN AND TUG ON THE MAT UNTIL IT DISLODGED FROM THE PEDAL. I GOT OFF THE HIGHWAY AND EXAMINED THE LINER FINDING THAT ONE OF THE SECURING CLIPS HAD COME UNATTACHED (LIKELY FROM TUGGING ON IT). I REATTACHED AND VERIFIED CORRECT MAT INSTALLATION. LATER WHILE PASSING ANOTHER VEHICLE ON THE HIGHWAY THE ACCELERATOR BECAME STUCK AGAIN CAUSING UNCONTROLLED ACCELERATION. EXAMINING THE MAT AFTERWARDS, THE SECURING CLIPS WERE STILL ATTACHED CORRECTLY. ADDITIONAL INFORMATION: THE CLIPS THAT SECURE THE FLOOR MAT/LINER ARE ONLY ATTACHED TO THE VEHICLE CARPET AND NOT RIGIDLY AFFIXED. WHEN CORRECTLY INSTALLED THE LIP OF THE LINER RISES UP AND ENDS WITH ALMOST NO CLEARANCE TO THE GAS PEDAL, THEN WITH ONLY A SLIGHT MOVEMENT OF THE LINER IT CAN ENTRAP THE ACCELERATOR PEDAL. OVER TIME WITH FORWARD FOOT PRESSURE ON THE LINER, THERE IS JUST ENOUGH MOVEMENT IN THE LINER AND CLIPS TO ALLOW IT TO SHIFT SLIGHTLY FORWARD AND TO THE RIGHT CAUSING AN INTERFERENCE FIT WITH THE ACCELERATOR PEDAL. IT APPEARS THAT WHEN BOTH THE ACCELERATOR AND BRAKE PEDALS ARE PRESSED AT THE SAME TIME, THE POWER TO THE ELECTRIC MOTOR CONTINUES TO BE APPLIED. TESTING THIS AFTERWARD SHOWED THAT WITH A FOOT ON BOTH PEDALS, THE ELECTRIC POWER METER STILL SHOWED POWER BEING APPLIED AND THE VEHICLE BRAKING PERFORMANCE WAS SEVERELY DIMINISHED. DURING AN EMERGENCY, A QUICK FLICK OF THE SHIFTER FROM DRIVE TO NEUTRAL DOES NOT WORK. THE SHIFTER MUST BE HELD FOR A LONGER DURATION, WHICH IS NOT INTUITIVE WHEN THE VEHICLE IS ACCELERATING UNCONTROLLABLY AND BOTH HANDS ARE ON THE WHEEL.

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I BROUGHT THE CAR TO THE DEALER ON 2 SEPARATE OCCASIONS WITH CONCERNS OF A FAULTY BATTERY. THE BATTERY SUDDENLY STOPPED CHARGING FULLY. HOWEVER, I WAS TOLD BY THE DEALER TWICE THAT THE BATTERY WAS FUNCTIONING PROPERLY AND THERE WAS NOTHING THEY COULD DO. I OPENED A CLAIM WITH GM REGARDING THIS INCIDENT, ASKING THEM TO REPLACE THE BATTERY, SINCE IT WAS STILL UNDER WARRANTY, AND THERE WAS CLEARLY AN ISSUE. AFTER MONTHS OF BACK-AND-FORTH, GM CLOSED MY CASE STATING IT WAS 'NORMAL DEPRECIATION' OF THE BATTERY. ONE WEEK AFTER THEY CLOSED MY CASE, THE BATTERY SPONTANEOUSLY CAUGHT FIRE WHILE CHARGING IN MY GARAGE OVERNIGHT. IT TOTALED 2 VEHICLES, CHARRED EVERYTHING IN MY GARAGE, AND CAUSED SUCH SEVERE SMOKE DAMAGE THAT ALMOST EVERYTHING IN MY HOME WAS A TOTAL LOSS. THE FIRE DEPARTMENT DETERMINED THE FIRE ORIGINATED FROM THE TRUNK AREA, WHERE THE BATTERY IS. MY FAMILY IS DISPLACED WHILE REPAIRS ARE BEING DONE TO MY HOME, AT A TUNE OF APPROXIMATELY $200,000 AT THIS POINT. WE LOST APPROXIMATELY $105,000 IN CONTENTS, AS WELL AS THE 2 TOTALED VEHICLES ($75,000).

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THE STEERING IS BINDING AND STICKY. THE CAR WILL NOT RE-CENTER IT SELF IN THE ROAD AFTER MAKING A TURN. ALL OF THE OIL APPARENTLY LEAKED OUT OF THIS SEALED RACK AND PINION AND IS NOW DRY AND YOU HAVE TO USE EXTRA EFFORT TO KEEP THE CAR CENTERED WHILE DRIVING AND TO MAKE TURNS AND BE READY TO FIGHT IT BACK TO CENTER ONCE THE TURN IS COMPLETE. TOOK THE CAR TO GM AND THEY SOLD ME A SET OF TIRES BECAUSE THEY SAID THE BRAND I BOUGHT AT WALMART 6 MONTHS AGO WAS NOT RECOMMENDED AND SAID ONLY MICHELIN ENERGY TIRES WERE RECOMMENDED. BOUGHT THE TIRES AND DEALER CALLED AND SAID, WELL THAT DIDN'T FIX IT, YOU NEED A STEERING RACK REPLACEMENT. BY THE WAY, YOU STILL OWE US FOR THE TIRES THAT WE RECOMMEND THAT DIDN'T FIX YOUR STEERING ISSUE!

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WHILE DRIVING THE SPEED LIMIT OF 45 MILES PER HOUR, THE CAR JOLTED AND LIGHTS IN THE CAR WENT ON. TRANSMISSION LIGHT, BRAKE LIGHT, STABILITY TRACK LIGHT, SERVICE PARK ASSIST LIGHT, SERVICE STEERING LIGHT, ETC. THIS CAUSED ME A CHALLENGE IN DRIVING THE CAR ON A TWO LANE ROAD BECAUSE THE STEERING BECAME MORE DIFFICULT AND THERE WAS NOT A BIG ENOUGH SHOULDER TO PULL ONTO THE SIDE OF THE ROAD. BRING CAR INTO DEALER AND FIND THAT THE FRONT WHEEL BEARING AND HUB NEED TO BE REPLACED, THE FIRST TIME THIS OCCURRED WAS WHEN THE BRAND NEW CAR WAS ABOUT A YEAR OLD (WE DID HAVE 18311 MILES ON THE VEHICLE). ABOUT A YEAR LATER (15 MONTHS LATER), THE SAME INCIDENT OCCURRED AND THE SAME PARTS NEEDED TO BE REPLACED AGAIN. HOWEVER, WE WERE OUTSIDE OF THE WARRANTY DUE TO MILEAGE AND THEY NO LONGER WANTED TO REPLACE THE BROKEN PARTS UNDER WARRANTY. THE SAME PARTS SHOULD NOT GO OUT YEAR AFTER YEAR ON A BRAND NEW CAR! WE ASKED IF THERE WAS A RECALL ON PARTS AND WERE TOLD NO. THE PART NUMBERS ON BOTH INVOICES - SL-N-WASHER (04710-C); SL-N- NUT (06056-BC); SL-N-WASHER (06056-C); SL-*-N- BEARING (060311-C)

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MAIN FUZE BLEW. THIS IS THE SECOND TIME IT HAS HAPPENED. DEALER DID NOT LOOK FOR THE CAUSE LAST YEAR, JUST REPLACED THE FUSE. THIS TIME THEY SAY THEY WANT TO FIND OUT WHAT CAUSED IT TO TRIP AGAIN. USING THE PORTABLE CHARGING CORD THAT CAME WITH THE CAR @ 8 AMPS. PLUGGED INTO A STANDARD 110 OUTLET. THIS IS THE MAIN BREAKER IN THE VEHICLE. THE CAR HAD NOT BEEN PLUGGED IN FOR A WEEK AND WAS AT 90% + CHANGE WHEN THE MAIN BREAKER IN THE CAR BLEW WHILE I WAS DOING ABOUT 25 MPH.

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WHILE SLOWING TO MAKE A STOP AT AN INTERSECTION, THE VEHICLE EXPERIENCED SUDDEN ACCELERATION AND WOULD NOT STOP. THE CAR STRUCK THE VEHICLE IN FRONT OF IT A COUPLE OF TIMES AND CONTINUED TO ACCELERATE.

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GOT THE MESSAGE: PROPULSION POWER IS REDUCED I COULD START THE CAR BUT NOT SHIFT GEAR. GOT THE ERROR "CANNOT SHIFT GEAR CONDITIONS NOT RIGHT

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TIRE RATED WHEN WE PURCHASED CAR TIRE WEAR WAS 60 ,000 MILES TUBE LESS TIRE WE HAVE LESS THAN 30,000 MILE ON CAR WHEN TOOK TO CHEV TO HAVE SERVICE AND WAS TOLD I WOULD NEED NEW TIRES SOON 3 OF THE TIES WERE AT3/32 & 4 TIRE WAS4/32 SO I DROVE HOME AND PARKED IT SINCE I CANT AFFORD NEW TIES YET AND THE RESPONSIBLE OF US DRIVE WITH 3 TIRE TREAD WEAR COULD HAVE 3 BLOW OUTSIDE AT ONE TI.E RISK OF ROLL OVER OR HIT OTHER CAR AND INJURED OTHERS IS NOT THE PEOPLE WERE ARE BUT I DIDNT PAY $45,685 ON A NEW GREEN VEHICLE TO HAVE REPLACE 4 [XXX] TIRES LESS THAN 2 YERS OLD THE CAR IS IVE HAVEN'T EVER HAD A CAR BIKE RV TIRES WEAR OUT SO FAST CHEAPEST DEFECTIVE TIRES I'VE EVER SEEN SO EVERYBODY PASS IT BACK TO US TO PAY FOR [XXX] I PAY 700 A MONTH FOR THAT CAR MY HUSBAND WANT TO COMMUTE IN TO SAVE FUEL AND I TOLD EVEN WITH US BUY EXTRA WARRANTIES ON IT [XXX] I COULD HA E SAVED MY SELF A LOT OF MONEY WE HAVE SO MANY PROBLEMS WITH IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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MY 2017 CHEVY BOLT LOST PROPULSION WHILE IN MOTION ON CITY STREETS IN LOS ANGELES IN TRAFFIC WITHOUT WARNING FROM EITHER ON STAR OR THE VEHICLE. THE BATTERY INDICATED APPROXIMATELY AN 60% CHARGE. THE VEHICLE IS NOW AT EL CAMINO CHEVROLET IN MONTEREY PARK, CA., WAITING ON SERVICE.

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WHILE IN MOTION THE CAR BEGAN TO ERRATICALLY SPEED UP & SLOW DOWN WITHOUT THE DRIVER DEPRESSING EITHER THE ACCELERATION PEDAL OR THE BRAKE. THE RESULT WAS THE JUMPING & BUCKING OF THE CAR & PASSENGERS WITHIN. UPON TAKING THE CAR TO CHEVY REPAIR, IT WAS DISCOVERED THAT THE WHEEL SPEED SENSOR WAS DAMAGED BECAUSE OF A FAULTY WASHER IN THE AXLE THAT BROKE. THE BROKEN WASHER PARTS ENTERED THE WHEEL HUB, DAMAGING BOTH THE WHEEL HUB & THE SPEED SENSOR.

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18K MILES IN, 1 WHEEL IS GETTING VERY HOT. DEALER CANNOT FIND ANYTHING WRONG. HAS NEVER MENTIONED IT BEFORE, BUT SAYS THEY RECOMMEND REGULAR CALIPER SLIDE PIN CLEANING AND LUBING. WANTS $200. IF IT'S A BAD CALIPER, THEN IT SHOULD BE COVERED UNDER WARRANTY. THEY WILL DO NOTHING. SO I HAVE AT LEAST 1 NON-FUNCTIONAL BRAKE AT 18K MILES. SOUNDS LIKE A SAFETY HAZARD.

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CENTER SEAT BELT OF BACK SEAT IS FULLY EXTENDED AND WILL NOT RETRACT. THIS PREVENTS THE SEAT BELT TO BE HELD SNUGLY AGAINST THE BODY OR CAR SEAT.

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ON THE NIGHT OF MARCH 2, 2019 I WAS DRIVING AT ABOUT 50 MPH ON A STATE HIGHWAY WHEN I SUDDENLY, WITHOUT WARNING, LOST PROPULSION. A NOTE CAME ON ON THE DASH INDICATING THAT I NEEDED TO PULL OVER AND PUT THE CAR INTO PARK. HAPPILY THERE WAS NO TRAFFIC SO THAT I WAS ABLE TO DO SO WITHOUT AN ACCIDENT. I WAS UNABLE TO RESTART THE CAR AND PUT IT INTO DRIVE AFTER THAT, SO I CALLED A TOW TRUCK. IT WAS VERY COLD WAITING FOR THE TOW TRUCK AS THE CAR HAD NO HEAT. THE CAR REPORTED APPROXIMATELY 50% BATTERY CAPACITY THE ENTIRE TIME. A SUDDEN UNEXPECTED LOSS OF PROPULSION IS A DANGEROUS EVENT. THE CAR HAD ONLY 11,000 MILES ON IT. AFTER SITTING FOR SOME TIME, THE CAR HAS 'FIXED' ITSELF. HOWEVER, THIS WILL PROBABLY HAPPEN AGAIN. I HAVE BROUGHT IT TO A CERTIFIED CHEVROLET SERVICE CENTER AND CALLED CHEVROLET TO REPORT THE ISSUE. BECAUSE THE PROBLEM IS INTERMITTENT, THEY ARE UNABLE TO DIAGNOSE THE PROBLEM.

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THE BATTERY FOR 2017 CHEVY BOLT HAS PROBLEM AND MY CAR STOPPED IN THE MIDDLE OF THE ROAD. I WAS VERY LUCKY THAT I WAS IN THE CITY AND THIS HAPPENED AT A TRAFFIC LIGHT. THE BATTERY WAS SHOWING IT HAS 70 MILES LEFT, IT DROPPED TO 30 AND THEN ZERO RIGHT AWAY AND I COULD NOT MOVE THE CAR AND HAD TO TOW THE CAR TO DEALERSHIP. I HAVE ONLY 17,000 MILES ON THE CAR. I TOOK THE CAR TO DEALERSHIP, AT FIRST THEY TOLD ME THAT THERE IS A RECALL ON BATTERY THAT WAS ISSUED APRIL 1ST AND I SHOULD BE GETTING A LETTER IN THE MAIL, LATER CHEVY CUSTOMER SERVICE AND DEALERSHIP CHANGED THEIR STORY AND NOW THEY ARE TELLING ME THERE IS NO RECALL AND IT IS ONLY FOR CUSTOMER SATISFACTION THAT THEY NEED TO REPLACE THE BATTERY! I DO NOT WANT TO IMAGINE IF THE CAR WOULD HAVE STOPPED IN THE MIDDLE OF THE HIGHWAY. IF YOU OWN A CHEVY BOLT BE VERY CAREFUL AND I WOULD NOT TRUST THE SAFETY OF THE VEHICLE AS CHEVY IS NOT EVEN ISSUING A RECALL TO FIX THIS PROBLEM.

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ON 2/27/2019 WHILE MY WIFE WAS DRIVING HOME FROM WORK DURING A SIGNIFICANT SNOW EVENT, BOTH WIPERS STOPPED WORKING ON OUR CAR. THEY REMAINED AT THE BOTTOM OF THE WINDSHIELD AND WOULD NOT WIPE. THIS POSED A SIGNIFICANT SAFETY HAZARD AS IT MADE IT DIFFICULT FOR HER TO SEE. ON 2/28/2019 I TOOK THE CAR TO BE REPAIRED AT THE CAR DEALERSHIP. I WAS INFORMED THAT THE FAULT WAS CAUSED BECAUSE THE WIPER MOTOR HAD BEEN "STRIPPED". I AM NOT SURE HOW MY WIFE, WHILE DRIVING THE CAR COULD HAVE CAUSED THE WIPER MOTOR TO GET STRIPPED. THE WIPERS WERE WORKING ONE MOMENT, AND THE NEXT THEY WERE NOT. THERE IS A KNOWN BULLETIN FOR THE WIPER MOTORS TO STOP WORKING IN COLD AMBIENT CONDITIONS, BUT THE DEALER IS REFUSING TO REPAIR THE CAR UNDER THIS BULLETIN.

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I WAS DRIVING ABOUT 65MPH ON THE LEFT MOST LANE ON CALIFORNIA HIGHWAY 101-S BEFORE THE 405. THE CAR SKIDDED AND I COLLIDED INTO THE CENTER DIVIDER. MY CAR THEN RICOCHETED ACROSS 5 LANES OF THE HIGHWAY AND HIT THE GUARD RAIL ON THE RIGHT SIDE. THEN, MY CAR EVENTUALLY SLOWED TO A STOP AND THE CAR SMELLED LIKE SMOKE. ALL AIRBAGS FAILED TO DEPLOY. MY NECK AND SHOULDERS WERE VERY SORE AFTER THE ACCIDENT. THE POLICE CAME AND TOOK A COLLISION REPORT: #9580. THE TOWING COMPANY (EZ TOWING) TOWED THE CAR TO 14710 CALVERT ST., VAN NUYS, CA 91411. ONE OF THE REASONS WE PURCHASED THE CHEVY BOLT WAS BECAUSE OF THE SAFETY FEATURES. MY FAMILY AND I ARE VERY FRUSTRATED AND HIGHLY CONCERNED THAT NOT ONE SINGLE AIR BAG DEPLOYED IN SUCH A HIGH IMPACT COLLISIONS IN WHICH BOTH THE LEFT AND THE RIGHT SIDE OF THE VEHICLE WERE INVOLVED.

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