What 34 owners told NHTSA about the 2017 Buick Lacrosse Hybrid

AT A FULL STOP, THE ENGINE AUTO STOP SHUTS THE ENTIRE VEHICLE DOWN. VEHICLE MUST BE RE-STARTED AND ALL FEATURES LIKE RADIO, CLOCK ETC. RETURN TO THE FACTORY SETTINGS AS IF THE BATTERY HAD BEEN DISCONNECTED. ONCE THIS HAPPENS, I'VE NOTICE THE ENGINE AUTO STOP DOES NOT WORK FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE IS A 2017 MODEL WITH ONLY 17,000 MILES. AT 9,000 MILES THE WATER PUMP HAD TO BE REPLACED.

NHTSA ODI 11204194

I HAVE AN ISSUE WITH THE CRUISE CONTROL ON MY 2017 BUICK LACROSSE, A VEHICLE WITH 17,004 MILES. WHILE TRAVELING ON THE INTERSTATE WITH THE CRUISE SET TO 70 MPH THE SYSTEM RESET ITSELF TO 105 MPH AND THE ENGINE REVVED 3000 RPM ACCELERATING OUT OF CONTROL. THIS WAS THE SECOND TIME IT HAPPENED, THE OTHER TIME IT RESET TO 95 MPH. STEPPING ON THE BRAKE PEDAL BROUGHT THE SPEED BACK UNDER CONTROL IN BOTH INSTANCES. I TOOK THE CAR TO MARKLEY MOTORS IN FORT COLLINS COLORADO WHERE THEY COULD NOT REPLICATE THE PROBLEM IN THEIR 4 MILE TEST DRIVE. THEY INSINUATED THAT I MISUSED THE RESUME FUNCTION BUT IN NEITHER SITUATION DID I TOUCH THE CONTROLS. THEY INDICATED THAT THERE ARE NO SERVICE BULLETINS FOR THIS PROBLEM.

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2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR

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I HAVE NO IDEA WHETHER THIS CONCERNS THE TAKATA INFLATORS OR NOT. WHILE ACCELERATING FROM A NORMAL TRAFFIC SPEED (APPROXIMATELY 20 TO 40MPH) , IT SEEMS LIKE THE TRANSMISSION SHIFTS UP AND DOWN RAPIDLY SEVERAL TIMES BETWEEN LOWER GEARS. IF THE ACCELERATION IS TERMINATED BY BY LIFTING YOUR FOOT FROM THE ACCELERATOR, THE SHIFTING GOES AWAY. AFTER THAT, A SOFT PRESSURE ON THE ACCELERATOR WILL ALLOW THE VEHICLE TO ACCELERATE WITHOUT FURTHER UNWANTED SHIFTING. THIS IS A REOCCURRING PROBLEM.

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ALL 4 WINDOWS IN THE VEHICLE GO DOWN WHEN THE DRIVER AND KEY FOB ARE NO WHERE NEAR THE CAR. ONLY 1 TIME HAS THIS HAPPENED WHILE THE DRIVER AND KEY FOB HAVE BEEN IN THE CAR AND THE DRIVER WAS NOT TOUCHING THE FOB. IN THIS CASE THE DRIVER PUT UP THE WINDOWS, OPENED THE DOOR, DURING WHICH THE WINDOWS WENT BACK DOWN. ALL OTHER INSTANCES THE WINDOWS WENT DOWN IN VARIOUS LOCATIONS WITH NO COMMONALITY (MY PARENT'S HOUSE WHILE WE WENT SHOPPING, THE GYM, WALMART.) THIS HAS OCCURRED I BELIEVE 6 TIMES OVER 3 MONTHS. THE VEHICLE WAS PURCHASED APRIL 2017 AND HAS UNDER 11,000 MILES. TWICE THIS HAS OCCURRED AND DURING OR IMMEDIATELY FOLLOWING A RAINSTORM. ONCE CAUSING EXTREMELY SOAKED SEATS AND I DON'T KNOW HOW THE INSIDE ELECTRONICS, SUCH AS RADIO AND GPS WERE NOT RUINED. THE FIRST TIME MY CAR WAS LOADED WITH OVER $500 IN TOYS AND THANKFULLY NONE STOLEN.

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TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IDLING THIRTY SECONDS TO A MINUTE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE REVVED AND INDEPENDENTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COOPER CHEVROLET BUICK (1300 S QUINTARD AVE, ANNISTON, AL 36201, (256) 405-4155) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TT *TR

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2003 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO HOLES, CORROSION AND A SPLIT BENCH DRIVERS SEAT. *LD THE CONSUMER STATED DUE TO THE LESABRE NOT PASSING INSPECTION IT WAS TRADED IN. THE CONSUMER PURCHASED A 2017 BUICK LACROSSE. THE LACROSSE'S BUCKET SEATS EXACERBATED THE CONSUMER'S PRE-EXISTING BACK PAIN. UPDATED 09/26/2017*JS

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CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.

NHTSA ODI 10990510

ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR

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