What 417 owners told NHTSA about the 2016 Tesla Model X 90d

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V062000 (STEERING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD NOT SPOKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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DISPLAY UNIT GOES BLANK WHILE DRIVING AND REBOOTS ON ITS OWN WHILE DRIVING. UNABLE TO SEE THE REAR VIEW CAMERA DURING REVERSING THE CAR AS THE DISPLAY TURNS DARK

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THE SCREEN WILL GO BLACK WHILE DRIVING AND THEN NEEDS A RESET, TAKES ABOUT 5 MINUTES TO REBOOT THE SYSTEM ALL WHILE STILL DRIVING ON THE ROAD. LAG WITH THE SCREEN, PUT THE CAR IN REVERSE AND IT TAKES 30 SECONDS FOR REAR CAMERA TO COME ON. I CAN NEVER THE THE INTERNET TO WORK AS IT SHOULD, UNABLE TO PULL UP THE OWNERS MANUAL. THIS HAS BEEN HAPPING OVER THE LAST 12 MONTHS. I HAVE MANY VIDEOS TO SHOW THE ISSUE, BUT TESLA SAYS ALL IS NORMAL WHEN ITS TAKEN IN FOR SERVICE EVEN WHEN I SHOW THE VIDEO OF WHAT HAPPENED.

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THE MAIN COMPUTER SCREEN STOPS WORKING WHICH CAUSES THE HVAC DEFROSTER AND OTHER CONTROLLING UNITS OF THE CAR TO STOP WORKING WHILE IN DRIVE.

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MAIN DISPLAY COMPUTER GOES DARK AND STOPS WORKING WHILE IN DRIVE. HVAC SYSTEM STOPS AS WELL AS DEFROSTER DOES NOT WORK. POOR VISIBILITY AND CONTROL ISSUE OF THE CAR

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FAILURE OF THE LEFT FRONT SUSPENSION FORE LINK, WHILE DRIVING AT LOW SPEED

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH WHEN THE VEHICLE'S FRONT PASSENGER DOOR SUDDENLY UNLOCKED AND OPENED. THE CONTACT ATTEMPTED TO CLOSE THE DOOR, HOWEVER, THE DOOR FAILED TO LATCH. THE CONTACT STATED THEY HAD TO RETURN HOME HOLDING THE DOOR AS THEY WERE DRIVING. THE VEHICLE'S DOOR NOW FAILS TO LOCK. THE CONTACT DID NOT CONTACT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THEY WOULD BE ABLE TO SEND A MECHANIC TO FIX THE DOOR WITHIN A MONTH. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.*DT*JB

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THE CENTER CONSOLE WILL BECOME UNRESPONSIVE, POORLY RESPONSIVE OR FREEZE INTERMITTENTLY. FACTORY RESET HAS FAILED TO ALLEVIATE THE PROBLEM. THE ISSUE IS BECOMING MORE FREQUENT. A SOFT RESET WILL TAKE 5-10 MINUTES TO COMPLETE (IT TOOK LESS THAN A MINUTE WHEN THE CAR WAS NEW). DURING THAT TIME THE HVAC IS SHUT OFF AND THE BACKUP CAMERAS ARE NOT FUNCTIONAL. CONTACT WITH TESLA HAS BEEN UNSUCCESSFUL IN GETTING THEM TO REPLACE THE MCU. THIS APPEARS TO BE A KNOWN ISSUE.

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MY CENTER SCREEN KEEPS ON TURNING BLACK WITHOUT ANY CONTROLS OF SOME IMPORTANT FUNCTIONS ON THE CAR. I CALLED TESLA REGARDING THE RECALL AND THEY SAID THEY JUST CLEARED THE MEMORY AND DOES NOT QUALIFY TO HAVE IT REPLACED. YESTERDAY IT TURNED BLACK AGAIN AND COULD NOT DRIVE THE CAR AT ALL.TESLA IS TRYING TO GET AWAY WITH RECALL. THE OTHER RECALL FOR THE BOLT IN THE STEERING HAS NOT BEEN DONE AT ALL.

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MCU FAILURE WHILE DRIVING ON THE FREEWAY. I WAS DRIVING WITH AUTOPILOT ON THE FREEWAY. THE MCU FAILED AND DISENGAGE THE AUTOPILOT BUT THERE WAS NO AUDIO WARNING. ALMOST CRASHED INTO THE WALL OF THE HOV LANE.

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE REVERSING THE VEHICLE FROM HIS GARAGE, WHEN ATTEMPTING TO ADJUST THE RADIO AND THE BACK-UP CAMERA DISPLAY ON THE TOUCH SCREEN DISAPPEARED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO CONTINUED REVERSING AND BACKED UP INTO ANOTHER PARKED VEHICLE. THE AIRBAGS DID NOT DEPLOY. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN AUTO BODY SHOP TO HAVE THE REAR BUMPER REPAIRED. THE CONTACT STATED ON 2 DIFFERENT OCCASION, WHEN THE HE EXPERIENCE THE SAME FAILURE. THE VEHICLE WAS TAKEN TO LOCAL DEALER TESLA (4180 EL CAMINO REAL, PALO ALTO, CA 94306:(650) 681-5800), WHERE IT WAS DIAGNOSED WITH NEEDING THE MICROCHIP OR THE DISPLAY UNIT TO BE REPLACED.THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET.THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB

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THE CENTER DISPLAY AND SOMETIMES EVEN THE MAIN DISPLAY BLACK OUT DURING DRIVING. MOST TIMES THE SYSTEM REQUIRES A REBOOT WHICH CAN TAKE A FEW MINUTES. DURING THE TIME WHERE THE SCREEN ARE NOT VISIBLE YOU HAVE NO CONTROL OVER HEADLIGHTS OR THE ABILITY TO DEFROST THE WINDSHIELD. IN ADDITION THE CAMERA WHICH IS DISPLAYED WHILE DRIVING IS ALSO UNAVAILABLE. IF THE CENTER SCREEN GOES BLACK THEN YOU CAN'T SEE HOW FAST YOUR GOING OR IF YOUR PARK, DRIVE OR REVERSE.

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ON A WEEKLY BASIS, MY CENTER CONSOLE THAT HAS CONTROLS FOR LIGHTS, DEFROSTERS, A/C WILL FREEZE AND GO BLANK FOR AN APPROXIMATE 2 MINUTE REBOOT. THIS IS WHILE DRIVING THE VEHICLE. THE ABILITY TO ADJUST THE WINDSHIELD FRONT AND REAR, ARE INACCESSIBLE AT THIS TIME. THIS WILL HAPPEN IN MOTION WHETHER ON A CITY STREET OR HIGHWAY.

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IN SUMMER OF 2020 MY SCREEN FOR ODOMETER, SPEED AND AUTO PILOT STATUS WENT OUT. THE DRIVER SCREEN WENT BLACK AND NEVER CAME BACK ON. TESLA SERVICE REQUEST A REPLACEMENT WHICH I HAD TO PAY $1500+, FEW MONTH LATER MY STEERING WHEEL WAS VERY LOOSE AND OFFBEAT. AGAIN, I HAD TO PAY OUT OF POCKET. WHICH I BELIEVE WAS DANGEROUS TO DRIVE BECAUSE I COULD NOT TURN VERY WELL. NOW, MY CAR TAKES VERY LONG TIME TO TURN ON AND THE DRIVER SIDE WINDOW DOES NOT CLOSE ALL THE WAY.

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REAR VIEW CAMERA IS TOO DARK IN LOW LIGHT CONDITIONS (PARTICULARLY NIGHT TIME). ONLY OCCURS ON CARS WITH UPDATED INFOTAINMENT SYSTEMS (REFERRED TO AS "MCU2"). IMAGE IS VERY HARD TO MAKE OUT, EXHIBITING HIGH LEVELS OF BLACK CRUSH, MAKING IT VERY UNSAFE WHEN PARKING OR DRIVING.

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MY MCU FAILED WHICH ENDED UP IMMOBILIZING THE CAR WHICH REQUIRED A FLAT BED TOW TO A NEARBY TESLA SERVICE CENTER. AT THAT TIME, TESLA REPLACED THE MCU EMMC IN SEPT 2020. SINCE THIS PART HAS BEEN REPLACED, THE BACKUP SAFETY CAMERA AND OTHER FUNCTIONALITY (E.G. NAVIGATION, USER INTERFACE ACCESS) WILL BECOME NON-FUNCTIONING FREQUENTLY. THIS CAN BE NON-FUNCTIONING FOR A FEW SECONDS TO A FEW MINUTES. SOMETIMES THE BACKUP CAMERA WILL FREEZE THE OBJECT ON SCREEN AND NOT MOVE OR BE SOLID BLACK. OVERALL THE HARDWARE "FIX" HAS CAUSED MORE ISSUES THAN BEFORE THE FAILURE. I ALSO HAVE AN EXTENDED TESLA WARRANTY, AND TESLA WILL NOT REPLACE THIS MORE PROBLEMATIC MCU NOW WITH A NEWER MCU SINCE TESLA CLASSIFIES THIS AS A "PERFORMANCE" RELATED ISSUE. TESLA SERVICE WANTS ME TO SPEND $2500 TO FIX MY BACKUP SAFETY CAMERA ISSUE OR WAIT AN UNKNOWN PERIOD FOR AN UNKNOWN SOFTWARE. IT HAS BEEN ALMOST 4 MONTHS AND THERE'S BEEN NO FIX. I WANT TESLA TO REPLACE MY MCU WITH ANOTHER MCU1 OR A MCU2 WHICH TESLA CONFIRMS FIXES THE CAMERA ISSUE.

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MY AIR COMPRESSOR ON THE SUSPENSION BROKE. THE CAR IS SO LOW TO THE GROUND NOW I COULD NOT CLEAR A SPEED BUMP WITHOUT GETTING STUCK ON IT. IN ADDITION, THE CAR BOUNCES QUITE DANGEROUSLY ON EVEN THE SMALLEST CHANGES IN ROAD. I WAS TOLD IT WAS SAFE TO DRIVE BY TESLA AS I AM AWAITING PARTS. AT ONE POINT, THE CAR WENT SLIGHTLY AIRBORNE ON THE HIGHWAY GOING BELOW THE SPEED LIMIT. IT'S ALSO VERY DIFFICULT ON YOUR BACK BOUNCING. I THINK IT WOULD BE VERY EASY TO LOSE CONTROL OF THE CAR AND GET IN AN ACCIDENT, ESPECIALLY IF SOMEONE WERE SPEEDING.

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HAVING MANY ISSUES THAT SEEM TO FOLLOW THE REPORTED SYMPTOMS OF FAILING EMMC MEMORY, HOWEVER TESLA TOLD ME THAT IT IS NOT THE ISSUE AND THAT THE EMMC JUST NEEDS "REFRESHED" FOR $95.59. IT SOUNDS LIKE A WAY FOR TESLA TO DELAY THE INEVITABLE REPLACEMENT OR AVOID REPLACING THE MODULE. ALSO, I THINK IT SHOULD BE ILLEGAL FOR AN AUTOMAKER TO LEAVE A FEATURE SUCH AS AUTOPILOT IN "BETA" FORM INDEFINITELY IN A PRODUCTION VEHICLE. I SUSPECT THE FEATURE (THAT WAS QUITE EXPENSIVE) WILL NEVER BE ACTUALLY FINISHED SINCE DEVELOPMENT IS PROBABLY NO LONGER HAPPENING ON OLDER VEHICLES.

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ON THE FIRST USED OF THE DAY, THE INSTRUMENT CLUSTER TAKES ABOUT 45-60 SECONDS TO BOOT UP. THIS MAKES THE CAR UNDERIVABLE UNTIL THE SCREEN IS ACTIVE. I HAVE HAD THE ISSUE SINCE JULY, TESLA HAS INVESTIGATED THE LOGS NUMEROUS TIMES TO NO AVAIL. I AM NOW BEING TOLD IT IS A FIRMWARE ISSUE THEY ARE AWARE OF. BUT, THERE IS NO TIMELINE FOR A FIX. I FIND THIS VERY DANGEROUS AND ANNOYING. IF I HAD TO MOVE THE CAR QUICKLY IN ANY KIND OF AN EMERGENCY, I CANNOT DO SO. THE CAR IS COMPLETELY UNDERIVABLE UNTIL THE INSTRUMENT CLUSTER BOOTS UP. OTHER THAN WAITING, THE ONLY OPTION I HAVE BEEN GIVEN IS TO PAY $2,500 FOR A NEWER VERSION OF THE MAIN COMPUTER. THIS IS TOTALLY UNACCEPTABLE TO ME, AS THE CAR IS STILL UNDER WARRANTY. AS PER YOUR NOTE BELOW, THE CAR IS ALWAYS STATIONARY. AS SAID ABOVE, IT IS UNDERIVABLE UNTIL THE SYSTEM BOOTS UP.

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THE CONTROL ARM FOR THE FRONT DRIVER SIDE WHEEL BROKE ALL OF A SUDDEN. THERE WAS NO IMPACT THAT CAUSED THIS. I HEARD A LOUD METAL GRINDING NOISE WHILE REVERSING THE CAR OUT OF GARAGE, WHILE THE CAR WAS RESISTING TO MOVE BACK. THE WHEEL ALSO STARTED RUBBING AGAINST THE WALLS & DAMAGING IT. CALLED THE TOWING SERVICE & THEY FOUND THE CONTROL ARM BROKEN & GRINDING AGAINST THE WHEEL. THE FRONT SUSPENSION COULD HAVE COLLAPSED IF I HAD DRIVEN EVEN A LITTLE BIT. FINALLY TOWED BACK TO SERVICE CENTER, AWAITING FOR A RESPONSE FROM TESLA SERVICE TEAM

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I OWN 2 TESLAS (2013 S AND 2016 X) AND WITHIN 6 WEEKS BOTH CENTER SCREENS WENT BLANK. THE STATED REASONS BY TESLA FOR THE DEFECT FOR THE S IS LISTED AS "MS TEGRA MCU LTE PREM W-D MOTHERBOARD NA(1004740- 10-A)" AND FOR THE X IT'S LISTED AS "MCU, MDLSX, NA PREMIUM, REMAIN (64GB)(1098010-99-H)". I'M CONVINCED IT'S A BUILT-IN FLAW THAT SHOULD BE COVERED BY TESLA VS THE OWNERS. ALSO, UPON MY REQUEST TO SEND ME THE DIAGNOSTIC LOGS THAT WOULD ALLOW ME TO VERIFY WETHER IT'S TRULY THE MOTHERBOARD OR THE SC CARD THAT IS DEFECT, TESLA REFUSED TO DO SO. IT'S A CRITICAL PIECE OF INFORMATION FOR ANY OWNER TO BE ABLE TO SEE AND READ.

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TESLA MODEL X FRONT LEFT FORE LINK FAILED WHILE BRAKING AT AN INTERSECTION ON CITY STREETS 1/2 MILE FROM HOME. ACCIDENT OCCURRED AT 5 MPH OR LESS. VEHICLE WAS DRIVEN BACK TO HOME. ANY APPLICATION OF THE BRAKE CAUSED LF WHEEL TO MOVE REARWARD AND CONTACT REAR OF WHEEL WELL. LINER WAS RIPPED OFF, RETRIEVED OFF THE GROUND, AND PLACED IN TRUNK OF CAR. TIRE RUBBED AGAINST WHEEL ARCH LINER (WHEEL LINER) RIPPING IT OFF AND DESTROYING IT. ELECTRICAL LINES BEHIND LINER HAD INSULATION DAMAGED. HYDRAULIC LINES BEHIND LINER WERE LOOSENED. DISC BRAKE DUST SHIELD WAS DAMAGED. VEHICLE WAS TOWED TO A TESLA REPAIR FACILITY. WHILE THERE WERE SCRATCHES ON THE LEADING EDGE OF THE FORE LINK, INDICATING CONTACT WITH AN OBJECT, DRIVER HAS NO RECOLLECTION OF THIS EVENT AND IF IT OCCURRED, IT HAD TO MONTHS (OR YEARS) BEFORE THE FAILURE AT THE KNUCKLE BALL JOINT RING. PART WAS REPLACED AT OWNER'S EXPENSE. DAMAGED PART WAS REQUESTED BUT NOT PROVIDED FOR INSPECTION. TESLA TOOK PHOTOS OF THE LINK PRIOR TO REPLACEMENT (ATTACHED). THIS ENTRY SHOULD BE FILED WITH NHTSA INVESTIGATION PE 20-020.

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. EQUIPPED WITH TIRE BRAND: BRIDGESTONE TIRES, TIRE LINE TO1027257-00-8, TIRE SIZE: 275/45R/20 CCLXS, DOT # UNKNOWN. THE CONTACT STATED THAT THE VEHICLE'S STEERING HAD BEEN SHAKING IN THE CONTACT'S HAND WHILE DRIVING. THE CONTACT'S DAUGHTER WAS DRIVING THE VEHICLE AND SHE FELT A BOOM IN THE VEHICLE. THE TWO TIRES ON THE PASSENGER SIDE OF THE VEHICLE HAD FLATTENED.THE VEHICLE WAS TOWED TO THE DEALER TESLA 52 DERWOOD CIR, ROCKVILLE, MD 20850 (301) 738-6523 . THE DEALER SAID THAT THE ENTIRE SUSPENSION SYSTEM HAD FAILED. THE CONTACT HAD THE REPAIRS COMPLETED AT THE DEALER AT A COST OF $8,000. THE MANUFACTURER STATED THAT THE WARRANTY HAD EXPIRED AND WOULD NOT ASSIST WITH THE REPAIR COSTS. THE FAILURE MILEAGE WAS 34,000. *BF*JB

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I WAS GETTING HOME, DRIVING INTO MY DRIVEWAY AT A SPEED OF 5 MILES AN HR. I BRAKED TO PARK THE CAR AND I HEARD A JERK AND THE CAR MADE A BIG NOISE AND THEN HIT THE FRONT OF MY HOME DOOR. I REVERSED AND BRAKED TO SEE IF IT WOULD HAPPEN AND IT DID AND THE CAR FELT LIKE IT WAS VERY HEAVY. WE THEN PARKED ON THE DRIVEWAY AND CALLED TESLA ROADSIDE ASSISTANCE AND THEY INFORMED US TO GET IT TOWED TO A TESLA DEALERSHIP. TESLA, REFUSED TO PAY FOR THE TOWING OR THE REPAIRS OR PROVIDE A LOANER CAR. WE REQUESTED THEM TO REPLACE IT AS PART OF THE WARRANTY, WHICH THEY REFUSED TO DO. WE UNDERSTAND THERE ARE MANY PEOPLE WHO ARE DEALING WITH A SIMILAR ISSUE. THIS IS VERY CONCERNING THAT TESLA IS KNOWINGLY PUTTING OUR LIVES AT RISK, INSTEAD OF ADDRESSING A KNOWN ISSUE.

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IN 2019 AIR SUSPENSION COMPRESSOR FAILED- REQUIRED 3500 DOLLARS TO FIX, WAS TOLD ITS WEAR AND TEAR. AGAIN ON NOV 20TH AIR SUSPENSION FAILED SIGN COMING UP. TIRES VERY CLOSE TO BODY, CAR SITTING LOW ON ROAD.

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