What 417 owners told NHTSA about the 2016 Tesla Model X 90d

TESLA CONTINUES TO MAKE THOUSANDS OF NEW CARS BUT IT HAS YET TO RESOLVE THE RECALL (21V-035) CLAIMING THAT IT LACKS PARTS. MY TESLA HAS HAD SCREEN BLACKOUTS AND HAS LOST IMPORTANT FUNCTIONS WHILE DRIVING DUE TO THE INADEQUATE CHIP CAPACITY WHICH NEEDS REPLACING UNDER THE RECAL.

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CAR LOST CONTROL AT LOW SPEED ON CITY STREET GOING STRAIGHT AFTER HEARING CREAKING (UNDER 35MPH) THEREFORE MAKING ME RUN INTO CURB. THOUGHT IT WAS DUE TO TIRE AS I SAW IT DAMAGED, BUT TESLA SERVICE CENTER SAID THE CONTROL ARM IS BROKEN ALSO LEADING ME TO BELIEVE THE CONTROL ARM BROKE LEADING ME TO LOSE CONTROL OF THE CAR AND CAUSING DAMAGE TO OTHER VEHICLE PARTS.

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FAULTY FRONT SUSPENSION. FRONT SUSPENSION FORE LINK FAILURE. VEHICLE CREATES FRONT SUSPENSION SQUEAKING NOISE WHILE DRIVING OR SMALL MOVEMENTS IN THE VEHICLE.

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CENTER DISPLAY SCREEN WOULD NOT TURN ON OR WOULD BLACK OUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT THAT HE WOULD BE CONTACTED WHEN THE HARDWARE EMMC UPGRADE WAS AVAILABLE. THE FAILURE MILEAGE WAS 76,000. PARTS DISTRIBUTION DISCONNECT.

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ENTERING THE INTERSECTION FROM A FOUR WAY STOP, THE DRIVER SIDE LOWER CONTROL ARM BROKE WHEN BRAKE APPLIED FIRMLY AT ABOUT 10 MPH WHILE TURNING LEFT. THE VEHICLE MADE A FEW CREAKING SOUNDS WHEN PARKING FOR TWO DAYS PRIOR TO THE TOTAL FAILURE. AFTER FAILURE DRIVER SIDE FRONT WHEEL MOVED FORWARD AND AFT WHEN VEHICLE WAS MOVED AND THE TIRE IMPACTED THE FENDER LINER AND RIPPED THE REAR HALF OUT.

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IN JUNE OF 2020, THE ENTIRE POWER/ELECTRONIC SYSTEM IN MY 2016 MODEL X FAILED (AT 73K MILES), LEAVING THE CAR UNDRIVABLE (AND EVEN UNABLE TO BE PUT INTO NEUTRAL FOR TOWING). I HAD IT DRAGGED ONTO A TRUCK AND TAKEN TO A TESLA SERVICE CENTER, WHERE THEY DIAGNOSED A FAILED MCU. THE FAILURE, I WAS TOLD, IN RARE CASES CAUSED A FAILURE ACROSS THE ENTIRE SYSTEM. THEY REPLACED THE MCU AND CHARGED ME $1400. TESLA HAS SUPPOSEDLY OFFERED A REFUND ON THE REPAIR TO CUSTOMERS WHO HAD THE PART FAIL (WHILE REFUSING TO ACKNOWLEDGE THE SAFETY ISSUES ASSOCIATED WITH FAILURE), BUT HAS NOT INCLUDED MY VIN IN THEIR DATABASE OF IMPACTED VEHICLES. THE COMPANY IS NOT ACKNOWLEDGING MY CAR WAS ONE OF THE VEHICLES IN THE RECALL, BUT THE FAILURE CLEARLY HAPPENED. HOW CAN I HOLD THEM ACCOUNTABLE FOR THAT? IS THERE ANY WAY THE NHTSA CAN HELP?

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE INSTRUCTION SCREEN FAILED TO FUNCTION PROPERLY OR TURN ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TESLA (6701 AMADOR PLAZA RD, DUBLIN, CA 94568, (925) 361-1173) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

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THE REAR DRIVER SIDE LOWER CONTROL ARM SNAPPED OFF DETACHING THE REAR WHEEL/TIRE, BRAKE ASSEMBLY AND STRUT/AXEL RENDERING THE CAR IMMOBILE. FORTUNATELY THIS DID NOT HAPPEN 20 MINUTES SOONER AS MY GF AND I WERE TRAVELING ON THE HIGHWAY AT NORMAL HIGHWAY SPEEDS - THIS WOULD HAVE CAUSED A LIFE THREATENING, CATASTROPHIC MULTIYEAR CRASH BEING UNABLE TO CONTROL THE VEHICLE... WE WERE BACKING OUT >1MPH OF A PARKING SPACE IN A VERY SHALLOW CURVE WHEN IT SNAPPED - WE STOPPED IMMEDIATELY AND I THINK THE ELECTRONIC BRAKING TRIED TO STOP THE WHEEL FROM ROLLING JAMMING IT FURTHER AT ANGLE INTO THE WHEELWELL. THERE WAS NOR HAD THERE BEEN ANY UNUSUAL IMPACTS ON THIS TIRE NOR THE VEHICLE FROM POTHOLES/SUDDEN STOPS OR ANY ACCIDENTS OF ANY KIND.

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WHILE BACKING OUT OF DRIVEWAY WE FELT A CLUNK AND HEARD GRINDING. WE WERE ON A LOCAL RESIDENTIAL STREET. I LET THE CAR CREEP FORWARD AT NO MORE THAN A WALKING PACE AND APPLIED BRAKES. WHEN THE CAR WAS MOVING FORWARD AND BRAKES WERE APPLIED AN EXTREMELY LOUD GRINDING AND GROANING WAS HEARD. I HAD ANOTHER PERSON DRIVE THE CAR WHILE I OBSERVED FROM THE OUTSIDE AND OBSERVED THE ENTIRE WHEEL SHIFT WHEN BRAKES WERE APPLIED.

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT WAS DRIVING AT 25 MPH, WHEN THE BRAKES WERE APPLIED BEFORE MAKING A TURN AND THE FRONT DRIVER'S SIDE WHEEL MOVED BACK TO THE FENDER WHICH CAUSED THE VEHICLE TO MOVE UP AND DOWN. THE VEHICLE WAS TOWED TO TESLA (17731 PACIFIC HWY, LYNNWOOD, WA 98037) AND DIAGNOSED THAT TWO STABILIZER LINKS FAILED AND TWO OTHER LINKS WERE FAILING. THE LEFT AND FORE LINKS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT SPECULATE ON THE FAILURE. THE FAILURE MILEAGE WAS 23,125.

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THE MULTIMEDIA UNIT WAS BLACK OUT SEVERAL TIMES IN ONE YEAR. I CAN NOT CONTROL ALL FUNCTIONS OF THE CAR EXCEPT CHANGING GEARS. IT HAPPENED DURING STATIONARY, IN MOTION, ON A CITY STREET AND HIGHWAY. IT IS VERY DANGEROUS. I HAD CONTACT TESLA MANY TIMES. I SCHEDULED THREE APPTS WITH TESLA. THE EVENTS WERE VERIFIED BY TESLA. THEY CANCELLED APPT ALL THREE TIMES DUE TO LACK OF PART. IT HAS BEEN ONE YEAR. MY CAR IS OUT OF WARRANTY. THEY PUT ME AT RISK OF DANGER. IT HAS BEEN ONE YEAR. TESLA SHOULD NOT PUT MY LIFE IN DANGER IN ANY MINUTE ONCE THEY KNOW THE PROBLEM HERE IS RECALL INFO MANUFACTURER RECALL NUMBERSB2121001 NHTSA RECALL NUMBER21V035 RECALL STATUSRECALL INCOMPLETE SUMMARY THE EMMC FLASH MEMORY DEVICE IS RATED FOR AN INDUSTRY-STANDARD 3,000 PROGRAM/ERASE ('P/E') CYCLES. OVER TIME, AND DEPENDING ON USAGE OF THE AFFECTED COMPONENT, THE EMMC HARDWARE EXHAUSTS CYCLES FOR EACH NAND CELL. WHEN THE EMMC NAND CELL HARDWARE REACHES LIFETIME WEAR, AS MEASURED BY THE NUMBER OF P/E CYCLES AND REMAINING AVAILABLE STORAGE CAPACITY, THE EMMC CONTROLLER WILL NO LONGER BE ABLE TO MAINTAIN THE INTEGRITY OF THE FILESYSTEM. THIS WEAR-OUT CONDITION CAN CAUSE FAILURES OF THE CENTER DISPLAY SOFTWARE COMPONENTS, AND MAY INDIRECTLY CAUSE LOSS OF THE REARVIEW CAMERA DISPLAY, DEFROST/DEFOG CONTROL SETTINGS, AND EXTERIOR TURN SIGNAL LIGHTING.

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AFTER SOFTWARE UPDATE BLIND SPOT MONITORING NO LONGER EXISTS. THIS RESULTED IN A FEW NEAR MISS ACCIDENTS ON THE HIGHWAY. WHEN I RAISED THE ISSUE WITH SERVICE THEY SAID IT IS OPERATING AS DESIGNED.

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ONE OF THE ARMS CONNECTED TO THE DRIVER'S SIDE FRONT WHEEL COMPLETELY BROKE OFF THE WHEEL ASSEMBLY WHILE PARALLEL PARKING AT A NORMAL SPEED. THE ENTIRE WEIGHT OF THE FRONT LEFT OF THE CAR WAS THEN RESTING ON THE WHEEL.

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YELLOWING OF THE SCREEN AND THE SCREEN CLICKS IN MULTIPLE PLACES DURING A SINGLE CLICK OF A BUTTON - CAR WAS ON SOME KIND OF UV TREATMENT FOR 73 HOURS - NOT BETTER AT ALL - ALSO THE NAVIGATION UNIT RESETS ALL THE TIME SOMETIMES LEAVING YOU UNABLE TO ACTIVATE AIR CONDITIONER. TESLA TRIED TO PUSH ME TO BUY SOME AND OF UNIT UPDATE 2K - NOT ACCEPTABLE - THE CAR IS IN PERFECT CONDITION BUT THE SCREEN'. CAN YOU POINT ME OUT TO SOMEONE THAT CAN PROVIDE A SOLUTION OR ANY ACTIVE CLASS ACTION LAWSUIT SO I CAN JOIN IN

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CV JOINTS ARE STARTING TO FAIL AND MAKING LOUD NOISE. KNOWING YOU ARE INVESTIGATING I WANTED TO MAKE SURE YOU HAVE A CHANCE TO TAKE A LOOK (OR ASK SPECIFIC QUESTIONS) BEFORE THE X GOES INTO PREEMPTIVE SERVIES NEXT WEEK.

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TESLA HAS AN ACTIVE RECALL ON THEIR MMC CHIPS BUT SAYS MY SCREEN HAS TO BE TOTALLY BLACKED OUT BEFORE THEY WILL REPLACE. I LIVE 2 HOURS FROM THE NEAREST DEALERSHIP AND I'M SURE THIS WILL HAPPEN AT THE WORST TIME. IT TAKES SOMETIMES OVER A MINUTE FOR MY CAR TO EVEN TURN ON NOW AND WARM UP

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING OVER A PUDDLE OF WATER AT 35 MPH, THE FRONT PASSENGER SIDE WHEEL BODY TRIM DETACHED FROM THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER TESLA SERVICE CENTER (8280 CASTLETON CORNER DR, INDIANAPOLIS, IN 46250) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

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HERE IS YET ANOTHER TESLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39245824?TENANT=US&ROWNUMBER=10 THE FRONT SUSPENSION HAS SNAPPED OFF COMPLETELY. THIS DOES NOT LOOK LIKE DAMAGE CAUSED BY A COLLISION. THE WHEEL AND TIRE ARE ALMOST UNDAMAGED SO IT IS UNLIKELY THAT A VIOLENT FORCE WAS APPLIED TO THE SUSPENSION THROUGH AN IMPACT TO THE WHEEL. THE STEEL STEMS OF BOTH THE STEERING ARM AND LOWER SUSPENSION BALL-JOINTS HAVE SHEARED OFF. THESE BALL-JOINTS ARE ATTACHED TO SOFT ALLOY PARTS OF THE STEERING KNUCKLE AND IT SHOULD BE THE CASE THAT THE ALLOY WOULD YIELD BEFORE THE STEEL BOLTS DO. YOU CAN SEE THAT THE BALL-JOINT STEMS HAVE BRITTLE FRACTURES WITH ZERO KNECKING OF THE BOLT. A NORMAL BOLT WOULD NOT BE EXPECTED TO CRACK IN SUCH A MANNER. THESE TESLA SUSPENSION FAILURES ARE SO COMMONPLACE THAT IT IS OBVIOUS THE MANUFACTURING, QUALITY CONTROL AND TESTING ARE DEFICIENT. PLEASE TAKE IMMEDIATE ACTION. PEOPLE ARE GETTING INJURED AND KILLED BY THESE DEFECTS. THANK YOU. CITIZEN KEEF

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I HAD BLANK SCREEN AND IT TURNED OUT TO BE A MEMORY CARD PROBLEM WHICH WAS UNDER RECALL. THIS WAS ONCE FIXED BY TESLA AND THIS IS SECOND TIME IT HAPPENED WHICH I GOT FIXED BY TESLA UNDER RECALL.. AFTER FIXING THE PROBLEM I PERSISTENTLY HAVE THE SAME PROBLEM WHERE I AM DRIVING IN SCREEN GOES BLANK ALL OF A SUDDEN. SUBSEQUENTLY A TESLA SYMBOL WILL APPEAR WHICH CAN LAST UP TO 5 TO 10 MINUTES MINIMUM. DURING THIS TIME I CANNOT USE ANY ELECTRONIC CONTROL LIKE RADIO NAVIGATION TEMPERATURE OR A CLIMATE CONTROL ETC.

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MOST TIMES WHEN I TAKE MY FOOT OFF THE GAS PEDAL, THE CAR SEEMS TO ACCELERATE ON ITS OWN. HOWEVER, WHEN MERGING ONTO THE HIGHWAY, ACCELERATION IS REDUCED. AS OF THE PAST COUPLE OF WEEKS, STEERING AROUND TURNS HAS BECOME A PROBLEM. THE CAR OPERATES LIKE IT'S SLIDING ON AN ICE PATCH.

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2016 TESLA MODEL X. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-062 AND 20V-710. *LD THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL STATING THE VEHICLE WAS NOT EXPERIENCING THE FAILURE. THE CONSUMER STATED THE SCREEN WOULD BLACK OUT RANDOMLY AND THE STEERING ASSIST DID NOT FUNCTION PROPERLY. THE VEHICLE WAS INVOLVED IN AN ACCIDENT DUE TO THE FAILURE. THE VEHICLE HAD TRIM SEPARATION THAT WOULD LEAK WATER THAT THE DEALER WOULD NOT REPAIR. *JS

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WHILE LOOKING THROUGH THE WINDSHIELD AT ANY TIME (WHILE IN MOTION, STATIONARY, DAY OR NIGHT), THOUGH MORE PRONOUNCED IN THE EVENING, LIGHTED IMAGES, SUCH A TAIL LIGHTS, STREET LAMPS ETC HAVE A DOUBLE OR TRIPLE AFFECT CAUSING IMAGES ON THE ROAD TO APPEAR MORE BLURRY. THE WINDSHIELD IS THE ISSUE AS NEWER MODELS WITH UPDATED WINDSHIELD HAS ELIMINATED THIS ISSUE

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TOUCH SCREEN STAYED OFF FOR MORE THAN 30 MINUETS ON A 2 HOUR FREEWAY DRIVE WITH NO CONTROL OF THE VEHICLES DEFROSTER, CLIMATE, NAVIGATION OR AUDIO CONTROLS. TOUCH SCREEN DOES NOT ALWAYS RESPOND AND GLITCHES. REAR VIEW CAMERA DOES NOT ALWAYS RESPOND NOR WORKS IMMEDIATELY WHEN IN REVERSE AND GOES ALL BLACK. DEFROST WOULD NOT WORK ON FREEWAY MULTIPLE TIMES DUE TO BLACK NON RESPONSIVE SCREEN. REAR DRIVER SEAT SEQUELS/SQUEAKS A LOT WHEN SAT IN. CAR OFTEN TAKES A MINUTE OR LONGER FOR THE DASHBOARD AND TOUCHSCREEN TO TURN ON. BATTERY DOES NOT HOLD CORRELATING CHARGE TO MILES DRIVEN. LOUD WHIRLING/GRINDING WHEN ACCELERATING...

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EVER SINCE I BOUGHT MY 2016 TESLA MODEL X I HAVE BEEN HAVING PROBLEMS WITH THE MCU (MAIN SCREEN) IT KEEPS FREEZING UP, IT WON'T RESPOND TO MY TOUCH COMMANDS, I CAN NOT CHANGE THE SUSPENSION SETTINGS, DRIVING SETTINGS, CLIMATE CONTROL, DISABLING PIN AND EVERYTHING THAT IS RELATED TO THE SCREEN WHICH IS BASICALLY ALL FUNCTIONS OF THE VEHICLE. MY TESLA IS UNDER FULL FACTORY WARRANTY AND I HAVE TAKEN IT TO SERVICE FOR THE SAME PROBLEM ALONG WITH SOME OTHER ISSUES 4 OR 5 TIMES, EVERY TIME TESLA SERVICE CENTER TELLS ME THAT THE SCREEN PROBLEM IS A KNOWN ISSUE AND ENGINEERS ARE WORKING ON A SOFTWARE FIX FOR IT. I HAVE NEVER BEEN ABLE TO FULLY GET A USE OUT OF ALL FEATURES DUE TO THIS PROBLEM. TESLA HAS NOT BEEN ABLE TO GIVE ME A TIMEFRAME ON WHEN THEY ARE GOING TO SEND THE UPDATE TO FIX THE ISSUE WITH THE SCREEN. MEANWHILE ME AND MY FAMILY ARE AT THE RISK OF NOT BEING ABLE TO START AND DRIVE THE VEHICLE IF SCREEN IS FROZEN AND WE WOULD HAVE TO RESET THE SYSTEM WHICH USUALLY TAKES SEVERAL MINUTES. BACKUP CAMERA DOESN'T SHOW THE PICTURE, SCREEN GETS DISTORTED. I NOTICED UNEVEN TIRE WEAR WHICH I WAS TOLD BY TESLA THAT IT WAS DUE TO SUSPENSION SETTINGS AND I WAS DRIVING IT IN LOW MODE. I CAN'T CHANGE THE SETTINGS DUE TO SCREEN NOT FUNCTIONING. I HAVE GIVEN TESLA SEVERAL OPPORTUNITIES TO FIX THE ISSUE AND THEY FAILED. MY LAST SERVICE THEY WANTED TO CHARGE ME AROUND $1700 (50% OFF) TO RELAPSE THE SCREEN WHICH SHOULD BE FULLY COVERED UNDER WARRANTY. PROBLEM HAPPENS DURING DRIVE OR WHILE STATIONARY.

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MY 2016 TESLA MODEL X'S MCU IS OFTEN FREEZING, RESTARTING, OR GOING COMPLETELY BLACK WHILE DRIVING AND WHILE PARKED. WHEN THIS HAPPENS, I'M UNABLE TO ACCESS ANY OF THE FEATURES OF THE CAR BUT MORE IMPORTANTLY, THE REARVIEW CAMERA DOES NOT WORK WHEN THE MCU IS HAVING AN ISSUE. WITH THE SMALL REAR WINDOW, I CANNOT SEE ANY CHILDREN OR PEOPLE BEHIND MY VEHICLE. REVERSING WITH NO REAR VIEW CAMERA IS DANGEROUS. I'M ALSO UNABLE TO TURN ON THE FOG LIGHTS WHEN NEEDED. I'VE BROUGHT IT INTO TESLA TWICE ALREADY AND EACH TIME, THEY HAVE SAID THAT THEY CLEARED THE MEMORY AND DISCONNECTED THE BATTERY FOR A MOMENT AND RECONNECTED. THIS HAS NOT FIXED THE ISSUE. JUST TODAY, THE MCU SCREEN AND MY ICC SCREEN SHUT DOWN FOR A FEW MINUTES WITHOUT ANY NOTICE. I RECORDED THE INCIDENT. I'VE SPOKEN TO OTHER OWNERS AND IT SEEMS TO BE A COMMON ISSUE.

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