Home · 2016 Tesla Model X 90d · Complaints

What 417 owners told NHTSA about the 2016 Tesla Model X 90d

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (417)Crash / fire / injury (62)Suspension (148)Electrical system (90)Body & structure (54)Steering (44)Speed control (33)Visibility & wipers (33)Brakes (18)Driver assistance (15)Lights (13)Transmission & drivetrain (13)

Newest first · 417 complaints · page 15 of 17

Apr 5, 2017Suspension

HERE IS YET ANOTHER TESLA MODEL X WITH A COLLAPSED SUSPENSION AND A FRONT WHEEL FALLEN OFF. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=24689306&ROWNUMBER=2&LOADRECENT=TRUE NOT ONLY IS THE WHEEL SNAPPED OFF BUT IT HAS BEEN SLICED IN HALF BECAUSE THE SUSPENSION FAILED WHILST THE CAR WAS STILL TRAVELLING DOWN THE ROAD. THE RATE OF FAILURE ON THESE TESLAS IS VERY MUCH HIGHER THAN ANY OTHER BRAND OF CAR. IT IS VERY CONCERNING THAT NO ACTION HAS BEEN TAKEN TO REMEDY THIS DANGEROUS SITUATION. PLEASE INVESTIGATE. THANK YOU. A CONCERNED CITIZEN.

NHTSA ODI 10970633

Apr 5, 2017Electrical systemElectronic Stability Control (esc)Crash

I WAS IN A PARKING LOT WAITING ON A LUNCH ORDER. AFTER GETTING MY ORDER I WAS READY TO PULL THE CAR OUT OF MY PARKING SPACE. THE CAR WAS STATIONARY AND NOT MOVING . AS I STEP ON THE GAS TO PULL OUT , THE CAR WENT INTO 100% ACCELERATION FORWARD CLIMB THE CURB AND CRASH INTO A CONCRETE WALL THAT SURROUND THE GARBAGE DUMPSTER . THE WALL WAS ABOUT 3 TO 5 FEET FROM MY PARKING SPACE.I CONTACTED TESLA AND WAS TOLD I STEP ON THE GAS 100% IN UNDER 2 SECOND , AND THEY WOULD NOT CLAIM RESPONSIBILITY . AS I TELL THEM I AM 100% SURE I DID NOT STEP ON ANYTHING 100%( GAS OR BREAK ) WHEN I AM IN A BUSY PARKING LOT. THEY STILL DENIED AND SAID IT WAS MY FAULT .

NHTSA ODI 10970822

Apr 4, 2017Suspension

I WAS DRIVING MY MODEL X P90D ON A LOCAL STREET 2 DAYS AGO. WHEN I MADE A V-SHAPED RIGHT TURN AT THE SLOW SPEED OF 5 TO 10 MI/H, I HIT A VERY SMALL POTHOLE AND HEARD A BANG. THERE WAS NO VIBRATION AT ALL, SO I DIDN'T PAY ATTENTION AT THE TIME. THE CAR WAS DRIVING PERFECTLY NORMAL FOR THE REST OF THAT DAY. I DROVE ANOTHER 40 MILES OR SO, INCLUDING 20 MILES ON THE HIGHWAY WITH 60+ MI/H SPEED. THE ISSUE CAME UP THE NEXT DAY WHEN I WAS PULLING MY CAR OUT OF THE GARAGE. I HEARD ANOTHER BANG WHEN THE CAR WAS BACKING, AND MY STEERING BECAME STIFF. THE CAR WOULDN'T MOVE ANYMORE. THEN THE "SUSPENSION NEEDS SERVICE" WARNING CAME OUT THE INSTRUMENT PANEL. I CAME OUT AND CHECK THE CAR, FOUND OUT THAT THE ENTIRE FRONT WHEEL SNAPPED OFF! I'M GLAD THAT IT ONLY HAPPENED TO ME AT MY GARAGE BUT NOT ON THE HIGHWAY.

NHTSA ODI 10970607

Apr 3, 2017Suspension

HERE IS ANOTHER MODEL X IN THE JUNKYARD: HTTPS://WWW.SALVAGERESELLER.COM/CARS-FOR-SALE/38642046-2016-TESLA-MODEL-X-VAN-NUYS-CA ONCE AGAIN THE SUSPENSION HAS COLLAPSED ON ALL FOUR WHEELS CAUSING THEM TO JAM UP IN THE WELLS AND THE BACK WHEEL TO BE SKEWED AT A WHOMPY ANGLE. PLEASE INVESTIGATE. CONCERNED CITIZEN ETC. ETC,

NHTSA ODI 10970327

Apr 3, 2017Suspension

HERE IS A MODEL X IN THE JUNKYARD, THE SUSPENSION HAS COLLAPSED CAUSING ALL THE WHEELS TO GO WHOMPY AND THE FRONT WHEEL TO BE WRENCHED COMPLETELY OFF. NO AIR-BAGS HAVE BEEN DEPLOYED SO IT SEEMS THE CAR WAS TRAVELLING SLOWLY. THINGS WOULD HAVE BEEN MUCH WORSE IF IT WAS TRAVELLING AT SPEED. PLEASE INVESTIGATE WHY THE SUSPENSIONS ON THESE CARS ARE FALLING APART LIKE THIS. CONCERNED CITIZEN ETC. ETC.

NHTSA ODI 10970319

Mar 31, 2017Visibility & wipers

LATE 2016 TESLA MX STILL SUFFER FROM GHOSTING/SECONDARY IMAGES/DOUBLE IMAGES. IN MY CASE IT IS THAT BAD THAT IS HARD TO TELL HOW MANY CARS ARE DRIVING ON THE ROAD AT NIGHT. THE SECONDARY IMAGES APPEAR ABOVE THE CAR AND IT'S HARD TO SAY IF THERE IS A CAR BEHIND THE CAR PRODUCING THE GHOSTING. THE SECONDARY LIGHT IS ALSO VERY INTENSE. I HAVE DRIVEN OTHER TESLAS AND THE ISSUE IS NOT THAT BAD FOR ALL BUT STILL BAD FOR A HI END CAR AND COMPARED TO 20.000 CARS. TESLA FAILS TO RECOGNIZE THE ISSUE AND THEY SAY THEIR WINDSHIELD PASS THEIR TESTS. EITHER THEY LIE OR THE TESTS ARE WRONG. IN OTHER CARS TESLAS I'VE TESTED THE GHOSTING IS NOT THAT INTENSE BUT STILL BAD AND I NOTICED 2 SECONDARY IMAGES, ONE UNDER THE CAR AND ONE ABOVE THE CAR.

NHTSA ODI 10969718

Mar 29, 2017Transmission & drivetrainCrash

TESLA MODEL X. CONSUMER WRITES IN REGARDS TO NO WARNING BEEPS FROM VEHICLE AUTOPILOT BEFORE ACCELERATION ACCIDENT. *SMD THE CONSUMER STATED THAT WHILE DRIVING ON AUTOPILOT 55-60 MPH, THE VEHICLE SUDDENLY BEGAN TO VEER TO THE RIGHT AFTER ABOUT A MILE. IT CRASHED INTO 12 SAFETY POST BEFORE COMING TO A STOP. THE VEHICLE MADE AN ABNORMALLY LOUD SOUND. THE ENGINE WAS STILL RUNNING AT HIGH SPEED. THE LOUD SOUND STOPPED AFTER BEING PUT INTO PARK. THE VEHICLE DID NOT ISSUE ANY WARNINGS BEFORE THE AUTOPILOT SYSTEM MALFUNCTIONED. UPDATED 03/29/2017 *JS

NHTSA ODI 10896739

Mar 23, 2017Suspension

THIS IS A COMPLAINT ABOUT THE TESLA MODEL X SUSPENSION WHICH APPEARS TO BE FAILING REPEATEDLY. I BELIEVE THAT THESE FAILURES ARE BEING UNDER-REPORTED. HERE IS A THREAD IN WHICH OWNERS REPORT SNAPPED BOLTS AND SUSPENSION LINKS LEADING TO COLLAPSE OF THE SUSPENSION. POSTERS ARE BEING ABUSED FOR DARING TO MENTION THE PROBLEM. ONE OWNER EVEN SAYS THAT HE WILL NOT BE REPORTING THE PROBLEM BECAUSE HE HAS FAITH IN TESLA (AND BECAUSE HE HAS ADMITTED TO BEING A SHAREHOLDER) SNIP: PXCHANEL | MARCH 22, 2017 I HAVE AN UPDATE: IT IS A BROKEN CONTROL ARM FOR SUSPENSION OF FRONT RIGHT TIRE. IT WAS TOWED TO A SERVICE CENTER SAME DAY FOR REPAIRS. HARRY | MARCH 22, 2017 ARE YOU GOING TO REPORT THIS TO NHTSA? SOUNDS LIKE THIS HAS HAPPENED TO SEVERAL OTHER TESLAS AS WELL AS YOURS. HARRY | MARCH 22, 2017 LOOKS LIKE SEVERAL OWNERS HAVE INDEED FILED COMPLAINTS. DO YOU THINK THERE WILL BE A RECALL? HTTP://TESLABEARS.CLUB/T/SUSPENSION-COMPLAINTS-FILED-BY-ACTUAL-OWNERS PXCHANEL | MARCH 22, 2017 NO, I WAS NOT PLANNING ON REPORTING IT. I AM SATISFIED WITH TESLA CUSTOMER SERVICE, AND THE WARRANTY WILL COVER REPAIRS. I FEEL TESLA VALUES SAFETY HIGHLY. TESLA KEEPS TRACK OF THESE ISSUES, AND IF IT WERE A REPETITIVE PROBLEM, I AM CONFIDENT THEY WOULD RECALL VEHICLES. HARRY | MARCH 22, 2017 THAT DOES NOT SOUND LIKE A VERY PUBLIC SPIRITED ATTITUDE. ARE YOU SURE TESLA WILL DO THE RIGHT THING? PXCHANEL | MARCH 22, 2017 YES HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/MODEL-X-FRONT-SUSPENSION-FAILURE?PAGE=1#NEW THERE IS MOUNTING EVIDENCE TO INDICATE THERE ARE WEAKNESSES IN THE TESLA SUSPENSION. SNIP: ALEX.SAMMY | MARCH 23, 2017 AUSTIN SERVICE CENTER TOLD ME LAST WEEK: "THE GROWL/RUMBLE/RATTLE ON HARD ACCELERATION WITH MODEL X IS A KNOWN DESIGN PROBLEM FOR WHICH A FIX IS NOT YET DESIGNED."

NHTSA ODI 10967920

Mar 18, 2017Suspension

HERE IS ANOTHER TESLA MODEL S IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/24527147/PHOTOS IT HAS ONLY DONE 4500 MILES. IT HAS A CA SALVAGE CERTIFICATE. THERE IS NO DAMAGE TO THE BODYWORK TO SUGGEST THAT IT HAS BEEN IN A COLLISION BUT THE SUSPENSION HAS COLLAPSED AND THE FRONT RH WHEEL HAS JAMMED UP INTO THE WHEEL WELL CAUSING SOME MINOR DAMAGE TO THE WHEEL ARCH. THE AIR-BAGS HAVE DEPLOYED WHICH SHOWS THAT CAR STOPPED VERY RAPIDLY DUE TO THE WHEELS LOCKING UP. THE FACT THAT THIS CAR IS BEING SOLD AS A SALVAGE WRECK SUGGESTS THAT IT CANNOT BE RESTORED TO A SAFE CONDITION AT A REASONABLE COST. THERE ARE ENOUGH SIMILAR CASES TO PROVE THAT THERE IS A DANGEROUS WEAKNESS IN THE TESLA SUSPENSION. IT IS ONLY THROUGH GOOD FORTUNE THAT ANOTHER CAR HAS NOT RAMMED INTO THE BACK OF THE CAR AND SLAUGHTERED A CHILD IN THE REARWARD FACING TRUNK SEATS. IN PROPORTION TO THE SMALL NUMBER OF THESE TESLA CARS ON THE ROADS THE NUMBER OF WRITTEN OFF CARS IN THE JUNKYARDS IS ASTRONOMICAL. PLEASE DO NOT ALLOW THE ALLEGED GREEN CREDENTIALS OF THESE CARS TO OVERRIDE THE SAFETY ISSUES THAT ARE PLACING LIVES AT RISK. NOT AN OWNER. CONCERNED CITIZEN ETC. ETC.

NHTSA ODI 10966715

Mar 17, 2017Suspension

HERE IS A MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/24690287/PHOTOS THE FRONT LH SUSPENSION HAS COLLAPSED CAUSING THE WHEEL TO JAM UP AND BACK IN THE WHEEL WELL. THESE CARS ARE DESCRIBED BY THE MANUFACTURER AS SPORTS UTILITY VEHICLES WHICH IMPLIES THAT THEY CAN BE DRIVEN OVER BUMPS WITHOUT THE WHEELS FALLING OFF. OWNERS HAVE REPORTED CASES OF THE WHEELS FALLING OFF WHEN EXITING THE GARAGE. THIS WOULD BE AMUSING IF IT WERE NOT FOR THE FACT THAT LIVES ARE BEING PLACED AT RISK. PLEASE INVESTIGATE THIS (PROPERLY). THANK YOU - CONCERNED CITIZEN ETC. ETC.

NHTSA ODI 10966604

Mar 15, 2017Suspension

HERE IS A TESLA MODEL X FRESHLY ARRIVED IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=24537585&ROWNUMBER=55&LOADRECENT=TRUE FRONT LH WHEEL AND BACK RH WHEEL HAVE FALLEN OFF. FRONT BRAKE ROTOR HAS SHATTERED AND SUSPENSION LINKS ARE TORN. THE BACK WHEEL APPEARS TO HAVE FALLEN OFF FOR NO PARTICULAR REASON. TESLA OWNERS ON THE FORUMS HAVE SUGGESTED THAT THE WHEELS ARE DESIGNED TO SNAP OFF AS A SAFETY FEATURE. SINCE I AM FORCED TO SHARE THE HIGHWAYS WITH THESE TESLAS I AM LESS THAN IMPRESSED BY THE IDEA OF HAVING A LOOSE WHEEL FLYING THROUGH MY WINDSHIELD. PLEASE INVESTIGATE.

NHTSA ODI 10966181

Mar 2, 2017Suspension

HERE IS A MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/32375026/PHOTOS IT HAS ONLY DONE 1500 MILES BUT IS NOW WRITTEN OFF (FL CERTIFICATE OF DESTRUCTION) IT HAS NOT BEEN IN A CRASH, NO AIR-BAGS HAVE DEPLOYED. THE ONLY DAMAGE IS CAUSED BY A BROKEN SUSPENSION. THE FRONT SUSPENSION ARM HAS SNAPPED THE WHEEL HAS BEEN SLICED COMPLETELY IN HALF. THESE SAME FAILURES ARE HAPPENING REPEATEDLY ON TESLAS. IT IS OBVIOUS THAT THE ALLOY COMPONENTS ARE TOO WEAK FOR THIS HEAVY HIGH PERFORMANCE CAR. ALSO THERE IS A MANUFACTURING DEFECT IN THE SUSPENSION BALL JOINTS. THE STEM OF THE BALL JOINT IS MADE FROM TWO PARTS WELDED TOGETHER AND THERE ARE MANY REPORTS AND PHOTOGRAPHS THAT PROVE THE WELD FAILS CAUSING A FRACTURE OF THE STEM. THIS HAS HAPPENED EVEN AT VERY LOW SPEEDS WHILST PARKING THE CAR. THE CONSEQUENCE OF SUCH A FAILURE AT HIGHWAY SPEED IS LIKELY TO BE FATAL. PLEASE INVESTIGATE THIS.

NHTSA ODI 10958302

Feb 27, 2017Body & structureSpeed controlCrash1 injury

TAKATA RECALL I DROVE MY TESLA MODEL X 2016 TODAY TO WORK AND WHEN I WAS ABOUT TO PARK THE CAR IN THE PARKING LOT (AROUND 6 MILES PER HOUR MAY BE) IT SUDDENLY ACCELERATED AND HIT THE CONCRETE WALL AND BOUNCED BACK AROUND 8 FEET. SINCE IT WAS FOR PARKING I CAN SURELY SAY THAT I DID NOT ACCELERATE THE CAR. THE STEERING AIR BAGS AND KNEE AIR BAGS CAME OFF AND ALSO THE PASSENGER SIDE KNEE AIR BAGS CAME OFF AS WELL. I SEARCHED ONLINE AND THERE SEEMS TO BE A CLASS ACTION SUITE ON THIS ISSUE BUT TESLA IS NOT ACCEPTING IT AS THE GLITCH IN THEIR SOFTWARE OR SOME OTHER COMPONENT. I FELT LIKE THE ACCELERATOR GOT PRESSED THE WAY WHEN THE CAR WAS IN CRUISE MODE. UNLESS I WANTED TO HIT THE WALL INTENTIONALLY THERE WAS NO NEED FOR ME TO PRESS THE ACCELERATOR TO SPEED FROM ALMOST ZERO TO WHATEVER THE HIGH SPEED IT ATTAINED AT THE TIME OF HITTING THE WALL.

NHTSA ODI 10957394

Feb 27, 2017Suspension

HERE IS A TESLA MODEL X IN THE SALVAGE YARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=24413831&ROWNUMBER=58&LOADRECENT=TRUE IT HAS NOT BEEN IN A CRASH THERE IS NO IMPACT DAMAGE AND THE AIR-BAGS HAVE NOT DEPLOYED. THE AIR SUSPENSION HAS COLLAPSED JAMMING THE WHEELS UP INTO THE WHEEL WELLS AND CAUSING MINOR DAMAGE TO THE BODYWORK. IT IS OBVIOUS THAT THE TESLA SUSPENSION IS TOO WEAK FOR THE JOB AND FORUM POSTERS REPORT THAT TESLA IS MAKING IT PROHIBITIVELY EXPENSIVE TO REPAIR CARS THAT HAVE EVEN SLIGHT SUSPENSION DAMAGE. TESLA IS ALSO CAUSING LONG DELAYS IN MAKING PARTS AVAILABLE. THIS SEEMS TO BE INTENDED TO PREVENT CARS WITH SUSPENSION FAILURES BEING RETURNED TO SERVICE. THE VERY HIGH POWER AND TORQUE OF THESE CARS IMPOSES A HUGE STRESS ON SUSPENSION COMPONENTS. THE TRACTION CONTROL WORKS BY APPLYING THE BRAKES ON THE WHEEL WHICH IS SPINNING. THIS IMPOSES THE FULL TORQUE OF THE MOTOR ON THE SUSPENSION COMPONENTS ACCOMPANIED BY RAPID PULSATING OF THE BRAKES. OWNERS ARE REPORTING ALARMING NOISES FROM THE DRIVE SHAFTS AND ARE BEING ASKED TO ALTER THE HEIGHT SETTINGS AND DRIVE GENTLY UNTIL COMPONENTS ARE REPLACED. HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/MODEL-X-FRONT-SUSPENSION-FAILURE PLEASE INVESTIGATE.

NHTSA ODI 10957388

Feb 17, 2017Suspension

HERE IS A TESLA MODEL X IN THE SALVAGE YARD. IT LOOKS AS THOUGH THE SUSPENSION HAS COLLAPSED. THE FRONT LH WHEEL IS JAMMED UP AGAINST THE REAR OF THE WELL AND IT LOOKS AS THOUGH THE RIM OF THE WHEEL HAS BEEN SLICED APART WHILST IT WAS STILL ROTATING. IT SEEMS VERY STRANGE THAT SUCH A FAILURE WOULD HAPPEN ON A NEAR NEW VEHICLE. PLEASE INVESTIGATE THE REASON WHY TESLAS ARE HAVING SUSPENSION FAILURES AT SUCH A HIGH RATE. NOTE: I AM NOT THE OWNER, ALL THIS INFORMATION IS TAKEN FROM THE SALVAGE AUCTION SITE. DATE OF INCIDENT IS AN APPROXIMATION.

NHTSA ODI 10955370

Feb 15, 2017SuspensionCrash

HERE IS A MODEL X IN THE SALVAGE YARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=24242595&ROWNUMBER=57&LOADRECENT=TRUE IT HAS BEEN INVOLVED IN A MAJOR COLLISION. I HAVE NO KNOWLEDGE ABOUT THE CIRCUMSTANCES OF THE CRASH BUT IT MAY BE SIGNIFICANT THAT THE BACK WHEELS ARE BOTH JAMMED UP IN THE WHEEL WELLS AND THAT THE BACK RH WHEEL APPEARS TO BE SKEWED SIDEWAYS. THERE IS NO IMPACT DAMAGE TO THE BACK OF THE CAR THAT WOULD ACCOUNT FOR THE WHEELS BEING OFFSET IN THIS WAY. PLEASE INVESTIGATE THIS CRASH TO SEE WHETHER SUSPENSION FAILURE WAS THE CAUSE. NOTE THAT I AM NOT THE OWNER AND MY ONLY KNOWLEDGE OF THIS INCIDENT COMES FROM EXAMINATION OF THE PHOTOGRAPHS POSTED ON THIS SALVAGE AUCTION SITE.

NHTSA ODI 10954946

Feb 10, 2017Suspension

HERE IS A MODEL X IN THE JUNKYARD.THE SUSPENSION HAS COLLAPSED ON ALL FOUR WHEELS. THE FRONT LH WHEEL IS GOUGED ALMOST IN HALF FROM THE INSIDE. THE DAMAGE TO THE WHEEL IS ALMOST CERTAINLY CAUSED BY A BROKEN SUSPENSION ARM IN THE SAME WAY THAT MANY OTHER TESLA SUSPENSIONS HAVE FAILED. PLEASE INVESTIGATE THE CIRCUMSTANCES OF THIS INCIDENT TO FIND OUT IF MECHANICAL FAILURE WAS THE CAUSE.

NHTSA ODI 10953912

Feb 5, 2017Suspension

HERE IS A DISCUSSION THREAD IN WHICH THE OWNER OF A BRAND NEW MODEL X HAS SUSPENSION DAMAGED AND A WHEEL GONE WHOMPY AFTER A TRIVIAL BRUSH WITH A METAL POLE INSIDE HIS GARAGE. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/MODEL-X-SUSPENSION-ARM-BROKE-WITH-A-5-MILE-IMPACT-IS-THAT-NORMAL.85242/ THE WHEEL AND TIRE ARE UNDAMAGED AND THERE IS SCARCELY A MARK ON THE CAR. THE PHOTOGRAPHS ATTACHED SHOW THAT THE ALLOY ARM HAS STRETCHED AND SNAPPED. IF THIS CAN HAPPEN IN SUCH A MINOR MISHAP INSIDE THE GARAGE THEN IMAGINE HOW DANGEROUS IT WOULD BE ON THE HIGHWAY. NOTE THAT THE OWNER HAS NOT REPORTED THIS TO NHTSA AND THAT THE FORUM MEMBERS ARE ACCUSING THE OWNER OF MALICIOUS INTENT TO HARM THE REPUTATION OF TESLA.

NHTSA ODI 10949668

Jan 30, 2017Visibility & wipers

MY TESLA MODEL X HAS SEVERE WINDSHIELD SECONDARY IMAGE SEPARATION (GHOSTING). THE LIGHTS OF ONCOMING CARS HAVE TRIPLE IMAGES THAT ARE RADIATE SEVERAL METERS ABOVE THE ORIGIN OF LIGHT. THIS MAKES DRIVING AT NIGHT A DANGEROUS AND EXHAUSTING EXPERIENCE AS I TRY TO DIFFERENTIATE BETWEEN THE REAL LIGHTS AND THE SECONDARY IMAGES. ADDITIONALLY, THE TAIL LIGHTS OF AUTOS ARE ALSO DOUBLED MAKING THE CARS IN FRONT OF ME BLURRY. LASTLY, TRAFFIC LIGHTS ARE ALSO DISPLAYING SECONDARY IMAGE SEPARATION MAKING IT DIFFICULT TO ACCURATELY READ TRAFFIC LIGHTS. CURRENTLY, I AM AVOIDING DRIVING AT NIGHT TO AVOID THE DANGER OF SEEING MULTIPLE IMAGES. I MADE A VIDEO OF THE EXPERIENCE OF SECONDARY IMAGE SEPARATION WHEN DRIVING MY MODEL X: HTTPS://WWW.YOUTUBE.COM/WATCH?V=EIBJQDN0NE0 I WOULD LIKE TESLA TO REPLACE MY WINDSHIELD WITH A WINDSHIELD THAT DOES NOT EXHIBIT SECONDARY IMAGE SEPARATION, BUT I HAVE BEEN UNABLE TO GET THEM TO REPLY WITH MY REQUEST. *TR

NHTSA ODI 10948599

Jan 27, 2017Suspension

HERE IS A NEAR NEW MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/43745346/PHOTOS THE ENTIRE BACK SUSPENSION HAS BEEN RIPPED OFF AND THIS IS THE RESULT OF BAD DESIGN AND CONSTRUCTION AND NOT AN ACCIDENT. I AM ASTOUNDED THAT THE OWNER DID NOT FILE A COMPLAINT. YOU HAVE MORE THAN ENOUGH EVIDENCE TO CONCLUDE THAT TESLA SUSPENSIONS ARE DANGEROUS. THE TRACTION CONTROL ON TESLAS WORKS BY APPLYING THE BRAKES ON THE WHEEL THAT IS LOSING GRIP ON THE ROAD SURFACE. UNDER HARD ACCELERATION ENORMOUS TORQUE CAN BE APPLIED TO THE SUSPENSION. IT IS CLEARLY NOT STRONG ENOUGH FOR THE JOB. PLEASE ISSUE A RECALL. (DATE OF INCIDENT IS AN APPROXIMATION)

NHTSA ODI 10947889

Jan 27, 2017SuspensionWheels

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. WHILE DRIVING INTO THE GARAGE, THE REAR DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,118.

NHTSA ODI 10947973

Jan 17, 2017SuspensionWheels

WHILE DRIVING ON THE SECOND FLOOR OF A PARKING GARAGE AT THE LOCAL MALL WITH THE ENTIRE FAMILY IN THE MODEL X (2 ADULTS & 3 KIDS) TO SEE A FAMILY MOVIE, THE REAR DRIVER SIDE WHEEL "FELL-OFF" (SEE ATTACHED PHOTO'S). IT APPEARS AS THOUGH THE CONTROL ARM DISENGAGED FROM THE CHASSIS OF THE CAR VIS-A-VIS A MISSING BOLT OR PIN. THE VEHICLE IS BRAND-NEW (I.E., LESS THAN 1,000 MI), PURCHASED DIRECTLY FROM TESLA, IS DRIVEN BY A MOTHER OF THREE, AND IS ACCIDENT FREE. THE CAR HAS NOT BEEN SUBJECT TO ANY EXTREME WEAR AND TEAR OR OFF-ROAD DRIVING CONDITIONS. TESLA SERVICE MANAGER IS FAMILIAR WITH VEHICLE AS IT HAS BEEN RECENTLY SERVICED FOR DOOR/WINDOW ISSUES - NO FRAME OR WHEEL ISSUES PRIOR TO THE INCIDENT. THE VEHICLE WAS IN MOTION, HOWEVER AS MENTIONED, WE WERE DRIVING IN A CROWDED PARKING GARAGE DURING HOLIDAY SEASON. TESLA ROAD-SIDE SERVICE WAS EXTREMELY HELPFUL AND ARRANGED TO HAVE THE CAR TOWED TO THE LOCAL SERVICE CENTER - THE CAR WAS OBVIOUSLY NOT DRIVABLE. TOW TRUCK DRIVER HAD MENTIONED HE HAD NEVER WITNESSED ANYTHING LIKE WHAT HE HAD SEEN WITH OUR VEHICLE. MOREOVER, HE DID EXPRESS TO US THAT WE WERE VERY LUCKY THAT THE WHEEL HADN'T DISENGAGED FROM THE VEHICLE WHILE WE WERE DRIVING AT A HIGH SPEED (E.G., ON THE HIGHWAY). THE MODEL X HAS BEEN AT THE TESLA SERVICE CENTER FOR CLOSE TO 3 WEEKS AND DESPITE OUR INQUIRIES, WE HAVE NOT BEEN EXPRESSLY TOLD WHAT CAUSED THE INCIDENT OR WHETHER OR NOT THE ISSUE IS A MORE SERIOUS/SYSTEMIC PROBLEM WITH THE VEHICLE OR TESLA QUALITY CONTROL. CONSEQUENTLY, MY WIFE IS CONCERNED FOR THE WELL BEING OF THE OTHER MOTHERS/FAMILIES SHE ROUTINELY SEE'S DRIVING THE MODEL X IN AND AROUND OUR NEIGHBORHOOD. SHOULD A WHEEL DISENGAGE FROM THE CAR AT A HIGH SPEED, THE OUTCOME IS LIKELY TO BE MUCH DIFFERENT AND MUCH LESS FAVORABLE. *TR

NHTSA ODI 10945692

Jan 11, 2017Visibility & wipers

MY TESLA MODEL X HAS A WINDSHIELD THAT IS CAUSING DOUBLE VISION OR ALSO REFERRED TO AS "GHOSTING" OF APPROACHING CAR HEADLIGHTS, TRAFFIC SIGNALS, DURING DARK OR NIGHT TIME. MORE SPECIFICALLY, AS A DRIVER I CAN SEE BLURRED OR DOUBLE FOR EACH TRAFFIC SIGNAL LIGHT OR HEADLIGHTS OF APPROACHING CARS OR TAIL LIGHTS OF CARS AHEAD OF ME. THIS IS A SEVERE SAFETY RISK. ESPECIALLY ON UNDIVIDED HIGHWAY, THIS CAUSES SEVER DISTORTION OF VISION AND ALMOST CAUSED AN ACCIDENT TWICE. MY FAMILY AND I HAD A NARROW ESCAPE. I HAVE REPORTED THIS TO TESLA. I HAVE A SERVICE REPORT FROM TESLA THAT CONFIRMS THIS FLAW/ISSUE. HOWEVER, THEY HAVE DONE NOTHING TO ADDRESS THIS ISSUE FOR SEVERAL MONTHS.

NHTSA ODI 10944367

Jan 11, 2017Body & structureWheelsCrash

THE CAR WAS ON AUTOPILOT. MY MODEL X AUTOPILOT RAN OVER A RECLINER AT 60M/H THAT WAS IN THE MIDDLE OF THE HIGHWAY. IT WAS AROUND 6 PM, WEATHER WAS NICE AND CLEAR. I TRIED TO AVOID IT BY MOVING TO RIGHT LANE BUT IT HIT THE DRIVER SIDE OF THE FRONT OF CAR CAUSING MINOR DAMAGES TO CAR. I TRIED TO REACH OUT TO TESLA CUSTOMER SERVICE BUT THEY TOLD ME [4 OR 5 TIMES] THAT SOMEONE WILL CONTACT ME AND NO ONE EVER DID. EVERYTIME I TALKED TO TESLA [BY PHONE AND EMAIL] THEY ASK ME FOR MORE INFORMATION AND THEN TELL ME SOMEONE WILL CALL YOU BACK. I WANTED TO KNOW WHY DIDN'T THE CAR SLOW DOWN OR EVEN CHANGE LANES AND HOW CAN I AVOID THIS IN FUTURE SPECIALLY THAT I USE THIS CAR FOR MY 2 KIDS. I HAD BEEN TRYING TO REACH OUT TO TESLA SINCE OCTOBER 2016. *TR

NHTSA ODI 10944389

Jan 7, 2017Electrical system

FALCON WING DOORS WOULD NOT CLOSE. I TRIED MULTIPLE TIMES TO GET THE DOOR TO CLOSE AND LOCK AND ALL ATTEMPTS TO CLOSE AND LOCK THE DOOR FAILED. TESLA HAD TO HAVE THE CAR TOWED TO A SERVICE CENTER FOR REPAIRS.

NHTSA ODI 10940363

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Working with the data? Download all 417 complaints as CSV · fetched from NHTSA July 23, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Tesla Model X 90d verdict →