What 417 owners told NHTSA about the 2016 Tesla Model X 90d

THERE IS MAJOR RATTLING THAT HAPPENS IN THE FRONT SUSPENSION AND WHEN NOTIFIED THIS TO TESLA, THEY MENTIONED THAT THEY DO NOT HAVE A PERMANENT FIX FOR IT YET. THEY HAVE REPLACED THE UPPER CONTROL ARM IN THE PAST BUT THE PROBLEM SEEMS TO COME BACK.

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MCU1 THE MAIN COMPUTER CONTROLLING THE CAR CRASHES FREQUENTLY AND DISABLES THE CAR

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INSTRUMENTAL SCREEN FAIL WHILE DRIVING KEEP GETTING REBOOT SO I CANNOT SEE HOW FAST I AM DRIVING BATTERY INFO.

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TESLA X MODEL 2016 ERRATIC BEHAVIOR NOTICED. SYSTEM WILL POWER UP NORMAL BUT SOME OF THE SAFETY FUNCTIONS WILL NOT BE AVAILABLE. CENTER SCREEN WILL NOT RENDER PROPERLY LIKE IT IS FROZEN. VERY FRUSTRATING. YES TESLA IS A LOW MAINTENANCE BUT IF THE COMPUTER MODULES / MONITOR THAT ARE HEART OF THE CAR ( ENGINE) THERE SHOULD BE EXTENDED WARRANTY ON IT. I AM TOLD THAT MCU UNIT NEEDS TO BE REPLACED LIKE SAYING YOUR ENGINE NEED REPLACEMENT AFTER 4 YEARS. THERE SHOULD BE STANDARDS ON THE COMPUTER HW DEVICES ON ELECTRIC CARS THAT ARE MORE ROBUST AND LONGER LASTING. SO MUCH FOR LOW MAINTENANCE COMPARE TO CARS WITH ENGINES.

NHTSA ODI 11341071

MAIN DISPLAY STOPS FUNCTIONING, CAUSING LOSS OF SEVERAL NECESSARY AND SAFETY FUNCTIONS INCLUDING BUT NOT LIMITED TO: VEHICLE CONTROL, CLIMATE, NAVIGATION AND VEHICLE STATUS. THIS IS A KNOWN PROBLEM FOR TESLA MODELS S AND X SOLD BEFORE 2018.

NHTSA ODI 11341105

2 MONTHS AFTER MY 4-YEAR WARRANTY EXPIRED, MY CAR'S MAIN COMPUTER (MCU) "FAILED" BY GOING BLACK, APPARENTLY DURING THE COURSE OF AN OVER-THE-AIR SOFTWARE UPDATE BY TESLA. I LOST ALL CONTROL OF MY CLIMATE, CHARGING ABILITY, ADJUSTMENTS TO SUSPENSION, SAFETY SENSORS (DOOR SENSORS, LANE SENSORS, OTHER VEHICLE SENSORS), REMOTE ACCESS VIA MY CELL PHONE, AND MOST IMPORTANTLY MY TURN SIGNAL INDICATORS. THIS MAKES MY CAR ILLEGAL TO OPERATE. TESLA "RECOMMENDED" AN "UPGRADE" TO A NEW COMPUTER (MCU), BUT NOW APPEARS TO HAVE FORCED ME TO UPGRADE BY DISABLING MOST OF THE SAFETY, CONVENIENCE, AND COMFORT FEATURES OF MY AUTOMOBILE. COINCIDENTALLY (OR NOT) MY MOTHERS TESLA AUTOMOBILE EXPERIENCED THE SAME MCU FAILURE ON THE SAME DAY (SHE WILL FILE A SEPARATE REPORT).

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SUDDEN UNEXPECTED FAILURE OF MCU1-THE MAIN CONTROL TOUCH SCREEN OF THE CAR. LIMITING ACCESS TO KEY SAFETY FEATURES SUCH AS BACK UP CAMERA AND OTHER VEHICLE CONTROLS. THE VEHICLE HAD AN UNUSUAL DISPLAY BEHAVIOR AND TOOK A PROLONGED TIME TO WAKE UP, THEN THE CENTER DISPLAY FAILED TO TURN ON AT ALL. MANUAL RESET ATTEMPTS FAILED.

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MY MCU WENT OUT AND I HAD NO WORKING HORN OR BLINKERS. I WAS ALMOST SIDE SWIPED BY A TRUCK THAT WAS COMING INTO MY LANE AS IF I WASN'T THERE AND I TRIED TO BLOW MY HORN AND I HAD NO HORN TO ALERT HIM OF PRESENTS IN THE LANE HE WAS AND DID MERGE AND I HAD TO HIT MY BRAKES TO AVOID HIM FROM CRASHING INTO US! THIS UNSAFE FOR A CAR THAT IF YOUR MCU GOES OUT YOU LOOSE SOME OF YOUR SAFETY FEATURES THAT COULD SAVE YOUR LIFE!

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THE MCU HAS FAILED COMPLETELY RENDERING THE VEHICLE UNDRIVEABLE. IT WAS IN THE PARKING LOT AND WHEN I WENT TO DRIVE IT, THE COMPUTER WOULD NOT COME ON. THE COMPUTER HAD BEEN HAVING PROBLEMS FOR QUITE SOME TIME BUT TESLA SUPPOSEDLY FIXED IT PREVIOUSLY.

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DURING CHARGING, THE CAR MCU SCREEN WENT BLANK, AND THE CAR WAS NOT ACCESSIBLE OR CONTROLLABLE. VEHICLE WAS UNRESPONSIVE UNTIL TOW TRUCK DRIVER BYPASSED UNIT BY JUMP STARTING THE 12 VOLT BATTERY. LIMITED CONTROL WAS REGAINED. CAR WAS DRIVABLE, BUT THE REAR DOORS WERE INOPERATIVE. I AM NOT SURE WHAT OTHER SYSTEMS WERE INOPERATIVE. I AM CONCERNED ABOUT THIS HAPPENING DURING DRIVING OR GETTING STRANDED IN A REMOTE PLACE.

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UPPER CONTROL ARM BECOMES ISSUE PREMATURELY. THE ISSUE NEEDS TO BE LOOKED AT. I HAD TO REPLACE BOTH OF MY UPPER CONTROL ARM SO FAR. TALKING TO MECHANIC, IT WAS THE DESIGN AND MATERIAL CHOICE FOR THIS PART THAT SEEMS TO BE AN ISSUE. THE CONTROL ARM CAN BREAK DURING HIGHWAY SPEED POTHOLE.

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN IMPACT ON THE ROOF OF THE VEHICLE. THE CONTACT PULLED OVER TO INSPECT THE ROOF AND BECAME AWARE THAT THE GLASS PANEL FOR THE SUNROOF HAD DETACHED FROM THE SUN ROOF ASSEMBLY. THE VEHICLE WAS TAKEN TO TESLA (1901 DEL MONTE BLVD, SEASIDE, CA 93955, 831-264-6896) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND HAD TO BE REPAIRED OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, DECLINED TO PROVIDE ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.*DT*JB

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WHILE HIGHWAY DRIVING THE MAIN MCU FROZE DUE TO A MANUFACTURER KNOWN MEMORY CORRUPTION DEFECT AND WOULD NOT REBOOT. THIS DEFECT FAILURE IMPACTS ACCESS AND CONTROL OF THE FOLLOWING SAFETY FEATURES, TURN SIGNALS, EMERGENCY BRAKE, EMERGENCY BATTERY DISCONNECT, FOG LIGHTS (FRONT AND REAR), AUTO HIGH BEAMS, REAR PEDESTRIAN CAMERA, SUSPENSION (INABILITY TO DISABLE AUTO LEVELING FOR TIRE CHANGING OR TOWING), TRACTION CONTROL SLIP START, SIDE MIRROR ADJUSTMENTS. BATTERY SAFETY LIMITS FOR ACCELERATION AND REGEN BASED ON ENVIRONMENTAL TEMPERATURE SAFETY LIMITS ARE ALSO DISABLED. THIS MCU FAILURE ALSO PREVENTS REFUELING (L3 DCFC STATIONS). AS WELL AS THE HVAC SYSTEM FROM BEING TURNED OFF WHILE PARKED. WHICH CONTINUED TO DRAIN THE PRIMARY BATTERY FOR SEVERAL HOURS. THE ODOMETER IS ALSO NOT AVAILABLE, AS WELL AS THE HANDS FREE BLUETOOTH FEATURE AND OTHER NON SAFETY FEATURES. THE INITIAL INCIDENT OCCURRED UNDER WARRANTY. THE MANUFACTURER SWITCHED TO A BACKUP MEMORY PARTITION TO REPAIR OR WORKAROUND THE DEFECT ISSUE TEMPORARILY. WITHIN 3 MONTHS, LESS THAN 1,000 MILES LATER, THE BACKUP PARTITION ALSO BECAME PERMANENTLY CORRUPTED AND REQUIRED A COMPLETE REPLACEMENT OF THE UNIT, OUT OF WARRANTY.

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CHIP FAILURE IN MCU CAUSED TURN SIGNALS TO STOP WORKING AT APPROX 65,000 MILES. KNOWN DEFECT TO TESLA AND SHOULD BE REPLACED AS A RECALL AS THEY CHANGED THE CHIP TYPE FOR VEHICLES MADE IN 2018 OR NEWER DUE TO THIS DEFECT. THE FAILURE OF THIS CHIP IS A SAFETY ISSUE AND THEY ARE CURRENTLY CHARGING OWNERS $1500-$2500 TO FIX.

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MY VEHICLE'S CENTER DISPLAY (MCU) IS STARTING TO SHOW SIGNS OF FAILURE ON ACCOUNT OF A FLAWED DESIGN THAT DEPENDS ON AN EMMC MEMORY COMPONENT THAT IS KNOWN TO FAIL CATASTROPHICALLY AFTER SEVERAL THOUSAND WRITE CYCLES, CAUSING LOSS OF CRITICAL ADAS AND REAR VIEW CAMERA FUNCTIONS, HVAC CONTROLS, AND OTHER BASIC VEHICLE FUNCTIONS. NOW, I AM FACING THE PROSPECT OF HAVING TO PAY TESLA THOUSANDS OF DOLLARS TO REPLACE THE ENTIRE MCU IN MY JUST-OUT-OF-WARRANTY VEHICLE. TESLA HAS TACITLY ACKNOWLEDGED THE SAFETY IMPLICATIONS OF THEIR ORIGINAL DESIGN BY MODIFYING IT TO USE A MORE ROBUST MEMORY COMPONENT IN 2018, AND THEY SHOULD BE MADE TO RECALL PRE-2018 MODELS TO ENSURE THAT NOBODY ELSE HAS TO ENDURE WHAT I AND MANY HUNDREDS OF OTHERS HAVE EXPERIENCED.

NHTSA ODI 11337289

CAR WAS PARK FOR A FEW DAYS. GOT IN THE CAR AND THE MAIN CONTROL SCREEN DID NOT COME ON. I RESTARTED THE CAR A FEW TIMES AND NOTING, CAR WAS ABLE TO BE DRIVEN BUT WHIT NO ACCESS TO AC, RADIO, BACK UP CAMERA AND MOST IMPORTANT TURN SIGNALS, SINCE ALL THE CONTROLS ARE IN THE CENTER SCREEN. I CONTACTED TESLA AND WAS ABLE TO DRIVE IT, CAUTIOUSLY SINCE THE REVIEW CAMERA ACTS AS A BLIND SPORT MONITOR FOR ME. TESLA REPLACE THE CENTER COMPUTER UNDER EXTEND WARRANTY, WITCH HAS A $200 DEDUCTIBLE. *TR

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MY CAR HAD A BOLT BRAKE FROM ITS THREAD. THEY TOLD ME IT WAS A CRITICAL BOLT THAT WAS MARKED WITH PAINT. THIS BOLT IS TO KEEP THE SUBFRAME ATTACHED SECURELY TO THE FRAME.

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CENTER SCREEN IS BLACK. AC IS NOT ACCESSIBLE.

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FAILURE AND REPLACEMENT OF MCU TOUCHSCREEN PANEL IN MY MODEL X. COULD NOT SAFELY OPERATE THE VEHICLE BECAUSE I WAS UNABLE TO EXTEND SIDE MIRRORS, USE BACK-UP CAMERA, TURN ON/OFF AC OR HEATING OR USE NAVIGATION. OTHER SAFETY FEATURES REQUIRING USING OR SEEING THE TOUCHSCREEN PANEL WERE NOT ACCESSIBLE. VEHICLE 7 WEEKS OUT OF 3 YEAR WARRANTY BUT ONLY HAD 20,039 MILES ON IT. TESLA SAID I NEEDED TO PLAY FOR A NEW TOUCHSCREEN PANEL. AFTER A STRENUOUS DISCUSSION TESLA AGREED TO DISCOUNT THE REPAIR BY 50%. I STILL HAD TO PAY $841.63 FOR SOMETHING I FELT WAS A SAFETY ISSUE. LUCKILY THE CAR WAS PARKED AND AT HOME AT THE TIME OF THE FAILURE. IT COULD HAVE BEEN CATASTROPHIC IF IT HAPPEN WHILE DRIVING. I FELT THE TOUCHSCREEN PANEL FAILURE WAS CAUSED BY A MANUFACTURING DEFECT AND SHOULD HAVE BEEN REPLACED AT NO CHARGE. ALSO, IF TESLA FOUND IT HAD A HISTORY OF THESE PANELS FAILING, THEY SHOULD HAVE DONE A RECALL. IN NO WAY SHOULD SUCH A CRITICAL COMPONENT FAIL IN A VEHICLE THAT IS 3 YEARS, 7 WEEKS OLD WITH JUST OVER 20,000 MILES ON IT. *TR

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THE MCU (THE CAR'S CENTER SCREEN) WOULD NOT TURN ON. THE CENTER SCREEN CONTROLS EVERYTHING IN THE CAR INCLUDING ALL THE UPDATES. SINCE THE CENTER SCREEN DIDN'T WORK, AND UPDATE WAS NOT ABLE TO PASS THROUGH, AND IT ESSENTIALLY MADE THE CAR NOT DRIVABLE. THE CAR WAS IN THE TURN OFF MODE AND WOULD NOT TURN ON. *TR

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT THE TOUCH SCREEN MEDIA CONTROL UNIT FAILED. THE VEHICLE WAS TAKEN TESLA (470 LANCASTER AVE, DEVON, PA 19333), AND THE SOFTWARE WAS UPDATED AND THE COMPUTER WAS REVIEWED. THE CONTACT STATED THAT ON ANOTHER OCCASION WHILE DRIVING, THE SCREEN DEACTIVATED AND RETURNED TO NORMAL FUNCTION INDEPENDENTLY. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS, AIR CONDITIONER AND WIPERS TO LOSE FUNCTIONALITY. ADDITIONALLY, THE FAILURE CAUSED THE VEHICLE'S DRIVING RANGE TO BE LIMITED TO 40 MILES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.

NHTSA ODI 11330742

MODEL X'S MCU TOUCHSCREEN COMPLETELY GONE DARK. THIS BASICALLY DISABLE ALL BACK-UP CAMERA, TURN SIGNAL SOUNDS, GPS, NAVIGATION, VEHICLE CONTROLS: DOOR LOCKS/UNLOCKS, LIGHTING, AC, ETC.. IN MY INSTANCE, THE VEHICLE'S SCREEN DID NOT BOOT UPON START UP OF THE VEHICLE. THE CAR IS DRIVABLE BUT UNSAFE BECAUSE OF ALL THE ABOVE MENTIONED DISABLEMENT. LINK TO VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=EFA7ELDSAMY. *TR

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VEHICLE WAS STATIONARY, LONG START UP TIMES BEFORE I CAN INITIATE DRIVE AS SHOWN IN PICTURE JUST A T LOGO FOR ABOUT 10-20 SECONDS. ALSO STATIONARY AND IN MOTION CAN NOT PULL UP SOME ITEMS LIKE VEHICLE CHARGING OR FEATURES JUST GET A BLANK WHITE SCREEN AS SHOWN. ALL HAVE TO DO SINCE IT IS ON MCU1. *TR

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CORROSION ON METAL BODY PARTS. *TR

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WHILE REVERSING INTO MY DRIVEWAY, WE HEARD A LOUD BANG SOUND AS IF I RAN OVER SOMETHING, I STOPPED THE CAR TO MAKE SURE I DIDN'T RUN OVER ANYTHING, WHICH I DIDN'T. I PUT THE CAR BACK IN REVERSE AND CAN HEAR BIG SCRAPING SOUND, IT WAS THE TIRE HITTING WHEEL WELL. AFTER FURTHER INSPECTION, I FOUND THE RIGHT FORE LINK WAS COMPLETELY OFF THE JOINT AND HANGING THERE.

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