What 417 owners told NHTSA about the 2016 Tesla Model X 90d

MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.

NHTSA ODI 11355518

WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, A GLASS PLATE APPROXIMATELY 8 I INCHES X 18 INCHES ON THE CAR ROOF SITUATED BETWEEN THE FALCON WING DOORS AND COVERING THE DOOR LIFT HENGES WAS BLOWN OFF BY THE WIND FORCE. I WAS UNAWARE THAT THIS HAD HAPPENED UNTIL ARRIVAL AT MY DESTINATION. FORTUNATELY, THERE WERE NO OTHER CARS NEAR ME AT THE TIME. SO, I AM UNAWARE OF ANY DAMAGES TO OTHER VEHICLES. THE POSSIBILITY OF SEVERE DAMAGE OR INJURY HAD THERE BEEN ANOTHER CAR DIRECTLY BEHIND ME SHOULD BE EVIDENT. FROM WHAT I UNDERSTAND, THE GLASS PLATE IS ONLY ATTACHED WITH GLUE. ACCORDING TO THE TESLA MODEL X OWNERS FORUM, THIS HAS HAPPENED TO OTHER OWNERS AND IS RELATED TO DETERIORATING RUBBER SEALS AROUND THE FALCON WING DOORS THAT TESLA HAS CLAIMED TO BE ONLY COSMETIC. I BELIEVE THAT THE DETERIORATION OF THAT RUBBER SEAL ALLOWED THE WIND TO GET UNDER THE GLASS PLATE AND ALLOW IT COME LOOSE.

NHTSA ODI 11355455

TOUCHSCREEN DIED COMPLETELY AFFECTING ABILITY TO DRIVE VEHICLE. NO ABILITY TO CONTROL DEFROST OR AIR CONDITIONING FOR WINDSHIELD VISIBILITY. TURN SIGNALS PRODUCE NO AUDIBLE NOISE. NO BACKUP CAMERA. NO ABILITY TO CHANGE CHARGE RATE OR REASONABLY IDENTIFY WHEN CAR WILL RUN OUT OF CHARGE AND DIE ON A LONG TRIP. I CANNOT TELL OF MY BATTERY FAN IS WORKING TO PREVENT OVERHEATING AND FIRES. NO ABILITY TO TELL IF AIRBAGS ARE FUNCTIONAL OR SHUT OFF. NO ABILITY TO TELL IF MILES DRIVEN ARE REGISTERED ON ODOMETER. NO ABILITY TO TURN ON A TOW MODE IF VEHICLE IS DISABLED.

NHTSA ODI 11355262

THE CAR FRONT SUSPENSION RATTLE A LOT WHEN ACCELERATING. THIS WAS BROUGHT TO TESLA'S ATTENTION BUT AT THE TIME, THEY DID NOT HAVE A PERMANENT FIX FOR IT. THIS WAS DATED BACK BEFORE THE VEHICLE LOST WARRANTY.

NHTSA ODI 11351645

MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.

NHTSA ODI 11349291

THE CAR DOESN'T TAKE CHARGE. I DROVE MY CAR TO TRY DIFFERENT CHARGING SPOT IN THE SAME SUPERCHARGING STATION AND TRY IN ANOTHER CHARGING STATION. THE CAR DOESN'T CHARGE. IT WAS A WEEKEND WHEN THE CAR HAS CHARGING ISSUE. EVENTUALLY THE CAR JUST OUT OF JUICE. WON'T OPEN IT LET ME IN AND I HAVE TO TOW THE CAR TO SERVICE CENTER IN THE MONDAY SERVICE BUSINESS DAY. IT NEEDS SPECIAL TOWING WITH DOLLY. BECASUE OF THE CAR OUT OF JUICE THE 12V BATTERY IS DEAD TOO AFTER THAT. CHARGING PORT IS A KNOWN ISSUE TO TESLA BUT AFTER ALL THE REPAIR. I WAS CHARGED OF $1300

NHTSA ODI 11344049

THE TOUCHSCREEN BECOME LESS RESPONSIVE THE PAST FEW MONTHS, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, AND ON JULY 24TH THE MCU UNIT IS A TOTAL FAILURE. I COULDN'T EVEN DRIVE THE CAR UNTIL TESLA MOBILE SERVICE COMES OUT TO CYCLE THE POWER OF 24V. THE COST IS $85 OF DIAGNOSTICS FEE BUT HE COULDN'T FIND ANYTHING BESIDES THAT IT IS NOT RESPONSIVE. AFTER THAT I HAVE TO RESCHEDULE ANOTHER VISITS WHICH IS NOT AVAILABLE UNTIL AUG 12TH. I CAN DRIVE NOW WITH BLACK MCU BUT I CAN'T CONTROL BLINKERS. MY BLINKERS ARE ALWAYS OFF. VERY UNSAFE. THIS CAR HAS ONLY 55K MILES. IT IS RIGHT AFTER THE WARRANTY EXPIRES. THE MOBILE SERVICE AND PHONE CALL WITH SERVICE SHOP IN RENO LOCATION BOTH SUGGEST ME TO REPLACE TO A NEW MCU AND SINCE IT IS OUT OF POCKET IT MAKES SENSE TO DO A MCU UPGRADE INSTEAD. TOTAL WITH PART $2500 IT WOULD BE AROUND $3000.

NHTSA ODI 11344047

I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.

NHTSA ODI 11344074

FIRST ENCOUNTERED WHILE DRIVING TO TOWN AND IT JUST KEPT GETTING WORSE OVER TIME, ALMOST DID NOT MAKE IT HOME. HAD TO PAY ABOUT $700 TO HAVE IT TOWED TO THE TESLA REPAIR CENTER IN DENVER, COLORADO. STARTED TO NOT BEING ABLE TO PLAY MUSIC, THEN NO TURN SIGNAL AND THEN BIG SCREEN WHEN BLACK. NOT SAFE TO DRIVE WOULD NOT TAKE A CHARGE ANYMORE AND MANY OTHER SMALL ISSUES KEEPS PILING ON CURRENT ISSUE IS WITH THE MCU1 (RIGHT AFTER THE WARRANTY EXPIRED)

NHTSA ODI 11343918

THE MCU IS DEAD. CAR CANNOT BE OPERATED SAFELY. NO SIDE BLINKERS, NO HORN, NO AC. AT THIS POINT MY CAR CANNOT EVEN TURN ON AND CANNOT BE DRIVEN. CONTACTED TESLA, BUT IT IS NOT A SAFETY ISSUE AND THEY SENT ME HOME AS PARTS WERE OUT OF STOCK. IT IS NOT SAFE TO DRIVE AS BLINKERS DON'T WORK.

NHTSA ODI 11343935

CLUNK SOUND FROM FRONT WHEELS AT LOW SPEEDS. . TESLA. SAYS IT IS THE UPPER SUSPENSION ARMS - ABSURD FOR A CAR WITH 25K ON IT AND NOT OFF-ROAD ALSO TESLA BLAINS THE PARTS FOR THE RECALL ARE NOT AVAILABLE WITH NO ESTIMATION OF THE REPAIR TO BE DONE FOR THE OPEN RECALL

NHTSA ODI 11343953

CENTER SCREEN (MCU) DIES/FREEZES UP WHILE DRIVING AND MUST TRY TO RESET ALL THE TIME. TESLA REFUSES TO ACCEPT RESPOSIBILITY AND REPLACE WITH NEW MCU UNDER WARRANTY.

NHTSA ODI 11343612

MY MCU HAS BEGUN TO FAIL. NOT ALLOWING ME TO HAVE TOTAL CONTROL OF THE CAR. EXAMPLES ARE... SAFETY ISSUES LIKE LOSS OF BACKUP CAMERA, LOSS OF TURNING SIGNALS, LOSS OF EMERGENCY HAZARD LIGHTS, LOSS OF HEADLIGHT CONTROLS, UNLOCKING DOORS FROM INSIDE OF THE VEHICLE, AND OPENING ELECTRONIC DOORS.

NHTSA ODI 11343790

WHILE DRIVING THE CAR ON JULY 31 AT ABOUT 7PM, THE CENTER TOUCHSCREEN WENT BLACK AND WOULD NOT RESET USING TESLA INSTRUCTIONS. VEHICLE WAS PARKED. THE A/C AND CLIMATE CONTROLS WERE THEREFORE STUCK IN THE ON POSITION WITH NO RECOURSE. ALL OTHER FUNCTIONS HANDLED BY TOUCHSCREEN WERE INOPERATIVE. TESLA ROADSIDE ASSISTANCE WAS CALLED ON MORNING OF AUG 1 FOR OIPTIONS, BUT RESET PROTOCOLS OFFERRED DID NOTHING TO HELP SOLVE THE PROBLEM. CAR TAKEN IN TO TESLA SERVICE CENTER ON AUG 2, WITH INOPERATIVE MCU IDENTIFIED AS THE CAUSE ON AUG 3. REPAIR COST ESTIMATED TO BE ABOUT $1500. I THEN FOUND OUT THE REPAIR WAS OUT OF WARRANTY ONLY BECAUSE TESLA HAD SHORTENED THE WARRANTY BY 2 YEARS AFTER I PURCHASED THE VEHICLE. IF THE WARRANTY WAS AS STATED WHEN THE CAR WAS PURCHASED, THIS REPAIR WOULD HAVE BEEN COVERED BY TESLA. SORRY, NO USEFUL PICS OR DOCS APPY AT THIS POINT, AS REPAIR HAS NOT YET BEEN MADE.

NHTSA ODI 11343533

TOTAL MAIN COMPUTER FAILURE (MCU) - MANY SAFETY FEATURES WERE UNACCESSIBLE AND NOT AVAILABLE INCLUDING BUT NOT LIMITED TO TURN SIGNALS AND HAZARD LIGHTS STOP WORKING, THE SETTINGS FOR AUTOPILOT AND DRIVING ARE GONE, THE SUSPENSION SETTINGS, THE ABILITY TO TURN ON HEADLIGHTS MANUALLY, ABILITY TO MANUALLY LOCK AND UNLOCK THE VEHICLE, NAVIGATION, A/C, SUNROOF CONTROLS, ETC.

NHTSA ODI 11343258

MAIN COMPUTER SYSTEM DIED. ALL SCREENS STOPPED FUNCTIONING (INCLUDING SPEEDOMETER). CAR WOULDNT LOCK/UNLOCK. TESLA SAID THE MCU HAD TO BE REPLACED AND THEY WERE GOING TO CHARGE ME BECAUSE IT WAS 5 DAYS OUT OF WARRANTY.

NHTSA ODI 11342632

MAIN TOUCH SCREEN FAILED TO LOAD. SAME SCREEN CONTROL ALMOST EVERYTHING FROM AC TO SUSPENSION, NAVIGATION ETC. CAR WAS PARKED WHEN SCREEN FAILED TO LOAD . SAME ISSUE HAPPENED FEW TIMES BEFORE IN SPAN OF ONE WEEK , HOWEVER EVENTUALLY SCREEN BOOTED WHILE DRIVING CAUSING ME TO GET EVEN MORE NERVOUS WHAT IF SCREEN FAIL AGAIN WHILE I'M TOWING TRAILER ( TOWING MODE IS ALSO CONTROLLED IN SAME SCREE AS WELL AS REAR CAMERA ).

NHTSA ODI 11342649

MY SCREEN GOES BLACK. THIS RECOVERS OVER TIME WHEN I REBOOT, BUT IF I AM CHECKING MILEAGE THE SCREEN GOES BLACK AGAIN. PEOPLE WHO HAVE THE SAME CAR HAVE TOLD ME THAT THIS IS A KNOWN PROBLEM WITH THE COMPUTER MEMORY FOR THIS VEHICLE. THIS HAS HAPPENED WHEN THE CAR IS STATIONARY AND MOVING ON A CITY STREET. I AM NOT ABLE TO GET A SERVICE APPOINTMENT UNTIL AUGUST 7, 2020

NHTSA ODI 11342178

THE MCU SCREEN ON MY TESLA WENT OUT AFTER RETURNING TO THE VEHICLE FROM IT BEING PARKED. SCREEN WOULD NOT TURN ON EVEN AFTER MULTIPLE REBOOTS. WAS ABLE TO DRIVE THE VEHICLE BUT LOST ALL CONTROLS THAT THE MCU SCREEN CONTROLS, LUCKILY IT WAS A COOLER DAY AND I DIDN'T NEED THE AC BUT HVAC IS INACCESSIBLE WHEN THIS GOES OUT AMONG OTHER SAFETY ITEMS. PRIOR TO THIS THERE WERE TIMES WHEN THE SCREEN WOULD BE OUT AND THEN COME ON AFTER A FEW MINUTES. THIS IS A KNOWN ISSUE WITH TESLA MODEL S/X VEHICLES BUILT BEFORE APRIL 2018. THEY SEEM TO ALWAYS FAIL OUTSIDE WARRANTY BUT THIS SHOULDN'T BE AN ISSUE AND CAN CAUSE HARM BECAUSE OF WHAT THE MCU CONTROLS.

NHTSA ODI 11342022

THE MCU DIED, PREVENTING USE OF THE BACKUP CAMERA CREATING A HAZARD WHILE BACKING UP WITH LOW VISIBILITY.

NHTSA ODI 11342059

ON JULY 3RD, 2020 WE OBSERVED THAT OUR CENTER CONSOLE WAS COMPLETELY DARK. THIS IMPACTED MANY COMPONENTS AND FEATURES OF THE VEHICLE INCLUDING BUT NOT LIMITED TO THE HEATING/COOLING, REAR CAMERA, AUDIO, BLUETOOTH, GPS, SIDE MIRRORS, ETC. WE WERE NOTIFIED BY TESLA THAT AN MCU WAS ORDERED AND WE WOULD BE NOTIFIED WHEN IT ARRIVES. AS OF 7/29 WE STILL DO NOT HAVE A DATE FOR WHEN THE NEW MCU WILL ARRIVE.

NHTSA ODI 11342061

THE MCU MDLSX,NA PREMIUM,REMAN PART #: 1098010-99-H IS FAULTY AND NEEDED TO BE REPLACED. THERE ARE MANY PEOPLE COMPLAINING OF THE FAILURE IN VARIOUS FORUMS AND IT IS ALL HAPPENING AT THE SAME TIME. THE OPTIONS FROM TESLA IS TO REPAIR/REPLACE FOR $1200 AND BACK ORDERED FOR 1+ MONTH OR TO ORDER AN UPGRADE MCU INTEL UPGRADE-FOR TEGRAAP1.0 - NORTH AMERICA PART #: 9874564-00-A FOR $2500. THIS SHOULD BE A RECALL REPLACMENT.

NHTSA ODI 11342046

MCU-TOUCHSCREEN EMMC FAILURE - MCU1 (VERSION 1) UNIT IN TESLA, INCLUDING MY 2016 TESLA MODEL X HAS AN EMMC CHIP THAT CAUSE FAILURES RESULTED IN WHOLE CENTRAL SCREEN GOING BLANK, FREEZES, AND AS RESULT MAKE CAR NOT-OPERATIONAL - NO NAVIGATION, NO CLIMATE CONTROL, NO OTHER CONTROLS OF THE VEHICLE, SINCE IT'S ALL DRIVEN THROUGH CENTRAL SCREEN. CONSIDERING MY CAR IF JUST 3.5 YEARS OLD, THIS IS REALLY CONCERNING AND TESLA SHOULD ADDRESS THIS TECHNICAL FLAW.

NHTSA ODI 11342084

HERE IS A TESLA IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-42586351 IT HAS NOT BEEN IN A CRASH, NO AIR-BAGS DEPLOYED AND NO SIGN OF IMPACT DAMAGE. THE FRONT SUSPENSION HAS COLLOLLOPSED PUSHING THE WHEEL BACK INTO THE WHEEL WELL. THE DRIVER WAS OBVIOUSLY NOT PAYING ATTENTION, PERHAPS HE WAS HAVING A SNOOZE WHILE AUTOSLAUGHTER WAS DRIVING. THE CAR CONTINUED ON ITS MERRY WAY UNTIL THE TIRE WAS COMPLETELY SHREDDED. THEN THE OWNER MUST HAVE WOKEN UP. PERHAPS NHTSA WOULD ALSO LIKE TO WAKE UP AND DEMAND A RECALL ON THESE DEADLY UNGUIDED MISSILES. REGARDS KEEF WIVANEFF THE UNHINGED.

NHTSA ODI 11342138

THE MCU IN THIS 2016 MODEL X DOES NOT FUNCTION PROPERLY. IT WILL RANDOMLY CRASH AND GO COMPLETELY BLACK WHILE THE CAR IS IN USE WHICH STOPS ALL FUNCTIONALITY OF THE HVAC, RADIO/AUDIO, NAVIGATION, ETC. THE CAR ALSO CONTAINS A BROWSER WHICH DOESN'T WORK AT ALL. THE MCU IS EXTREMELY LAGGY WHEN IT IS WORKING.

NHTSA ODI 11341787