What 253 owners told NHTSA about the 2016 Ram 2500 Regular Cab

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING AT 40 MPH DOWN A MOUNTAIN THE STEERING WHEEL FAILED TO MOVE. THE CONTACT STATED THAT THE FLOOR MAT WAS STUCK ON THE STEERING SHAFT KNUCKLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENRY BROWN CHRYSLER JEEP DODGE 1990 N PINAL AVE, CASA GRANDE, AZ 85122 (520) 836-2147 BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. *DT*JB

NHTSA ODI 11309861

WHEN DRIVING MY 2016 RAM 2500 THERE IS WOBBLE OR SEVERE VIBRATION. AT HIGHWAY SPEEDS I SOMETIMES HAVE TO FIGHT WITH THE STEERING. IT FEELS LIKE IT IS EFFECTING THE FRONT OF THE TRUCK. THIS IS AN ALIGNMENT PROBLEM, HOWEVER, IN RESPONSE TO THE DRAG LINK RECALL THE DEALER HAS WELDED THE DRAG LINK IN PLACE PREVENTING IT FROM BEING ALIGNED. NEWER MODEL TRUCKS THAT WERE PART OF THE RECALL HAD THE PART REPLACED BUT THE OLDER MODEL (MINE IS 2016) WERE WELDED IN PLACE. IN ORDER TO HAVE ALIGNMENT ADJUSTED THE WELD WILL HAVE TO BE BROKEN AND THEN REWELDED. EVERYTIME THE WELD IS BROKEN AND REDONE TO ALLOW FOR ALIGNMENT IT WEAKENS THE METAL. THIS IS NOT SAFE BUT THEN AGAIN, NEITHER IS DRIVING WITH THE FRONT END WOBBLING. IN ADDITION, NONE OF THE REPAIR SHOPS WANT TO HAVE ANYTHING TO DO WITH BREAKING THE WELD AND ALIGNING MY TRUCK DUE TO THE LIABILITY OF DOING SUCH.

NHTSA ODI 11309193

TL* THE CONTACT OWNS A 2016 DODGE RAM 2500. WHEEL STUDS SHEARED WHILE DRIVING. VEHICLE WAS UNSAFE TO OPERATE POSSIBLE CRASH DUE TO LOSS OF WHEEL STUD SUPPORT THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT WHO WORK AS A MECHANIC PERFORMED A SELF EVALUATION OF THE VEHICLE AND BECAME AWARE THAT FIVE OF THE WHEEL STUDS ON THE DRIVER'S SIDE FRONT WHEEL HAD SHEARED OFF. THE CONTACT STATED THAT THE WHEEL BEARINGS WERE PREVIOUSLY REPLACED BY BURDICK DODGE CHRYSLER JEEP RAM 5885 CIR DR E #335, CICERO, NY 13039 (315) 699-3846. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11308686

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT ON SEVERAL OCCASIONS UNKNOWN WARNING LIGHTS FLASHED ON AND OFF ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE WINDOWS FAILED TO ROLL DOWN WHILE THE IGNITION WAS IN ACCESSORY MODE. THE CONTACT ALSO STATED THAT SEVERAL ATTEMPTS WERE NEEDED ON OCCASIONS TO START THE VEHICLE. ADDITIONALLY, WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL WAS TURNED TO THE RIGHT HOWEVER, THE VEHICLE WENT IN THE OPPOSITE DIRECTION. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS TAKEN TO (GLENN POLK AUTOPLEX - CHRYSLER, DODGE, JEEP, RAM GLENN POLK AUTOPLEX - CHRYSLER, DODGE, JEEP, RAM) FOR DIAGNOSIS AND REPAIRS HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 62,000.

NHTSA ODI 11308250

I HAVE TRIED MANY TIMES TO GET THESE NUMEROUS SAFETY RECALL COMPLIED WITH AND GET NO FOLLOW UP FROM MY LOCAL DEALER! I TOOK IT IN FOR A SCHEDULED APPOINTMENT AND WAS TOLD PARTS WERE ON ORDER. IT'S BEEN FAR TO LONG, I HAVE CHECKED IN NUMEROUS TIMES AND GET NO HELP. PLEASE FIND A PLACE THAT CAN MAKE MY VEHICLE SAFE OR MAKE THEM BUY IT BACK FROM ME! I DON'T WANT TO DIE, OR KILL AN INNOCENT FAMILY! *DT*JB

NHTSA ODI 11301069

I CALLED MY DEALER ABOUT A RECENT RECALL NOTICE I RECEIVED IN THE MAIL. THEY INFORMED ME THAT THEY WOULD BE WELDING THE THREADS ON MY CENTER DRAG LINK. THIS PREVENTS THE STEERING WHEEEL FROM EVER BEING ADJUSTED AFTER AN ALIGNMENT. THIS NOW CREATES ANOTHER SAFETY ISSUE WITH A STEERING WHEEL THAT WILL BE WAY OFF CENTER. SO MUCH FOR THE 1- & 2 POSITIONS. THIS SO CALLED FIX IS IS A DISGRACE! IT CALLS FOR WELDING AN ADJUSTABLE PART OF THE STEERING LINKAGE RENDERING IT NON- ADJUSTABLE WHEN HAVING THE FRONT END ALIGNED IN THE FUTURE. NOT TO MENTION THE EFFECT OF WELDING, POTENTIALLY CAUSING A PROBLEM WITH THE INTEGRITY OF THE METAL. THE CORRECT FIX FOR THIS SAFETY ISSUE IS TO REPLACE THIS STEERING LINKAGE COMPONENT, THE ENTIRE DRAG LINK! NOT DO A "BACK YARD, SHADE TREE MECHANIC" WELD JOB ON THE STEERING LINKAGE OF ALL THINGS! I AM APPALLED THAT NHTSA APPROVED SUCH A THING. PLEASE REVISIT THIS ISSUE AND DO THE RIGHT THING. REQUIRE CHRYSLER (FCA US LLC) TO REPLACE THIS DEFECTIVE PART WITH THE PROPER PART. NOTE.... CHRYSLER IS NOT WELDING THE NUTS ON THE DRAG LINKS ON TRUCKS COMING OFF THE ASSEMBLY LINE! THEY ARE COMING OFF WITH PROPER, SAFE, ADJUSTABLE DRAG LINKS! I WILL DIE IN THIS TRUCK BEFORE I LET FCA WELD ANYTHING ON MY STEERING LINKAGE. JUST SO YOU KNOW.

NHTSA ODI 11300416

THIS IS THE TRADESMAN MODEL, WHICH IS THE BARE BONES BASIC WORK TRUCK. AT NIGHT, WHEN TURNING A 90 DEGREE CORNER, LEFT OR RIGHT, ONE CAN NOT SEE THE ROAD OR WHAT MIGHT BE COMING BECAUSE THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD IN A SHARP TURN. IT IS ESPECIALLY WORRYING WHEN TURNING ON A DARK ROAD FROM A STOP SIGN. THIS HAS BEEN LIKE THIS SINCE THE TRUCK WAS NEW.

NHTSA ODI 11300103

SAFETY RECALL V06 / NHTSA 19V-021 DRAG LINK - JANUARY 25, 2019 THIS SO CALLED FIX IS ABHORRENT! IT CALLS FOR WELDING AN ADJUSTABLE PART OF THE STEERING LINKAGE RENDERING IT NON-ADJUSTABLE WHEN HAVING THE FRONT END ALIGNED IN THE FUTURE. NOT TO MENTION THE EFFECT OF WELDING, POTENTIALLY CAUSING A PROBLEM WITH THE INTEGRITY OF THE METAL. THE CORRECT FIX FOR THIS SAFETY ISSUE IS TO REPLACE THIS STEERING LINKAGE COMPONENT, THE ENTIRE DRAG LINK! NOT DO A "BACK YARD, SHADE TREE MECHANIC" WELD JOB ON THE STEERING LINKAGE OF ALL THINGS! I AM APPALLED THAT NHTSA APPROVED SUCH A THING. PLEASE REVISIT THIS ISSUE AND DO THE RIGHT THING. REQUIRE CHRYSLER (FCA US LLC) TO REPLACE THIS DEFECTIVE PART WITH THE PROPER PART. NOTE.... CHRYSLER IS NOT WELDING THE NUTS ON THE DRAG LINKS ON TRUCKS COMING OFF THE ASSEMBLY LINE! THEY ARE COMING OFF WITH PROPER, SAFE, ADJUSTABLE DRAG LINKS! SIGNED, OWNER OF A 2016 RAM 2500 WHICH I ORDERED AND PURCHASED NEW.

NHTSA ODI 11299487

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, THE ENGINE REVVED WITHOUT WARNING. WHEN THE CONTACT PLACED THE GEAR SHIFT LEVER IN PARK, TURNED OFF AND RESTARTED THE VEHICLE, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710 (520) 258-6000) WHERE IT WAS DIAGNOSED THAT THE SPEED CONTROL SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 83,888.

NHTSA ODI 11297401

CLUTCH MASTER CYLINDER FAILED WHILE DRIVING IN 2ND GEAR, NO CLUTCH PRESSURE, COULD NOT STOP TRUCK AND IT WOULD NOT STALL, I ENDED UP TURNING KEY OFF AFTER DRIVING OVER CURB ON TO SIDEWALK. THIS WAS WHILE TRYING TO STOP FOR STOPPED CARS AT TRAFFIC LIGHT. FORTUNATELY I WAS ONLY MOVING AT MAYBE 10 MPH. FLORIDA TRUCK, 26K MILES ON IT.

NHTSA ODI 11296970

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE TRAVELING VARIOUS SPEEDS, THE 4 WHEEL DRIVE LEVER WOULD SHIFT INDEPENDENTLY AND THE "4 WHEEL DRIVE SHIFT IN PROGRESS" WARNING MESSAGE WOULD ILLUMINATE. THE CONTACT TOOK THE VEHICLE TO SEVERAL DODGE DEALERS, INCLUDING ATHENS DODGE CHRYSLER JEEP RAM (4145 ATLANTA HWY, ATHENS, GA 30606), GWINNETT CHRYSLER DODGE JEEP RAM (5054 GA-78, STONE MOUNTAIN, GA 30087), AND AKINS DODGE CHRYSLER JEEP RAM (220 W MAY ST, WINDER, GA 30680). THE ACTUATOR AND ELECTRICAL HARNESS WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE ORIGINAL DEALER TO BE SERVICED. THE CONTACT BROUGHT THE VEHICLE BACK TO ATHENS DODGE, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS LESS THAN 10,000.

NHTSA ODI 11291272

I AM THE OWNER OF A 2016 RAM 2500 WITHTHE DRAG LINK RECALL. THE PROPOSED FIX TO THE DRAG LINK DOES NOT CORRECT THE ISSUE. WHLE IT PROVIDES A WORK AROUND, THERE ARE COMPLIANTS THAT EVEN AFTER THE PARTS ARE WELDED OWNERS EXPERIENCE THIS ISSUE. THIS SHOULD BE FURTHER INVESTIGATED AND THE ROOT CAUSE WHICH IS DEFECTIVE PARTS SHOULD BE REPLACED AND NOT SIMPLY WELDED. I HAVE CONTACTED CHRYSLER SEVERAL TIMES IN AN ATTEMPT TO GET THE PARTS REPLACE BUT THEY HAVE INDICATED THEY WILL NOT COMPLY WITH MY REQUEST. I WOULD LIKE TO KNOW HOW THIS "FIX" IS ACCEPTABLE BY NHSTA TO MAKE IT SAFER AND ACCEPTABLE. NHTSA CAMPAIGN NUMBER: 19V021000

NHTSA ODI 11282227

WHILE DRIVING WITH OR WITHOUT MY TRAVEL TRAILER AT DIFFERENT SPEEDS A LOUD GROUNDING NOISE IS HEARD FROM UNDER OR TOWARD THE FRONT DIVE TRAIN AND HAS SOME FEEDBACK FELT FROM THE STEERING WHEEL SOMETIMES THE SERVICE 4WD LIGHTS UP BUT NOT ALWAYS I MUST SLOW DOWN TO A CRAWL INGAGE THE 4WD STOP BACK UP CUT OFF IGNITION RESTART SOMETIMES IT DISENGAGES 4WD AND SOMETIMES WHEN I SLOW TO A CRAWL A MECHANICAL CLUNK CAN BE HEARD AND TRUCK WORKS NORMALLY . DURNING THE TIME THE GRINDING SOUND IS PRESENT THE 4WD WILL NOT FUNCTION AND THE 4WD INDICATER LIGHT WILL NOT COME ON. WHEN THIS FISRT OCCURRED THE TRUCK HAD AROUND 4000 MILES IT WAS TAKEN TO THE DEALER CONWAY CHYSTLER CONWAY SC 29528 THEY REPLACED TRANSFER CASE CONTROL MODULE SAID IT WAS FIXED I PICKED IT UP IT DID IT AGAIN ABOUT 5 MILES FROM DEALERSHIP I TOOK IT BACK THEY AGAIN REPLACED A PART THE AXLE LOCKER ACTUATOR SAID IT WAS FIXED 7 DAYS TOTAL IN SHOP NOW FOR THIRD TIME AT 12000 MILES ITS DOING IT AGAIN BACK TO CONWAY I HAVE CONTACTED FCA TO ASK FOR A BUYBACK THIS IS VERY UNSAFE IF THIS TRUCK INGAGES 4WD PULLING MY CAMPER ON THE INTERSTATE IT COULD CAUSE A CRASH SO I NOW WILL NO LONGER DRIVE THIS TRUCK UNLESS I ABSOLUTLY HAVE TO IF NO BUYBACK IS ISSUED I WILL REQUEST A LIBILITY LETTER BE ISSUED TO ME FROM FCA RELEASING ME FROM ANY LIBILITY OF THIS TRUCK BEING SOLD OR TRADED

NHTSA ODI 11271602

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE ATTEMPTING TO SHIFT GEARS, THE GEAR SHIFTER SEPARATED FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO BRYANT MOTORS (2901 SOUTH LIMIT AVE, SEDALIA, MO) WHERE THE FAILURE WAS REPAIRED. LATER, WHILE BACKING OUT OF THE GARAGE, THE TRANSMISSION WOULD NOT SWITCH INTO THE DRIVE POSITION. THE VEHICLE WOULD ONLY DRIVE IN FOURTH GEAR AND WAS TAKEN BACK TO THE DEALER WHO REPLACED THE BRAKE TRANSMISSION SHIFT INTERLOCK SOLENOID. ON ONE OCCASION, AFTER SWITCHING INTO THE PARK POSITION WITH THE ENGINE STILL RUNNING, THE DRIVER EXITED THE VEHICLE. MOMENTS LATER, THE VEHICLE ERRONEOUSLY DROVE BACKWARDS AND KNOCKED THE DRIVER TO THE GROUND. THE VEHICLE ALSO STRUCK TWO ADDITIONAL INDIVIDUALS WHO WERE POSITIONED BEHIND THE VEHICLE. THE VEHICLE THEN CRASHED INTO TWO PARKED VEHICLES AND A MOTORCYCLE. THE DRIVER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED. THE CAUSE THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED ABOUT THE CRASH. THE FAILURE MILEAGE WAS 36,000.*DT

NHTSA ODI 11265322

TL* THE CONTACT OWNS A 2016 RAM 2500. AFTER STARTING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE EMERGING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO PLAZA CHRYSLER DODGE JEEP RAM (2077 HWY 44 W, INVERNESS, FL 34453, (352) 726-1238) WHERE IT WAS DIAGNOSED THAT THE TENSION PULLEY FRACTURED AND SNAPPED. THE FAILURE DAMAGED THE SERPENTINE BELT, WATER PUMP, AND WIRING HARNESS. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11257954

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE STEERING WHEEL TURNED TO THE RIGHT ON ITS OWN. THE CONTACT STATED THAT THE RIGHT TIRES WERE WORE DOWN DUE TO THE FAILURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT CALLED QUALITY CHRYSLER OF GREENWOOD (LOCATED AT 1525 SC-72, GREENWOOD, SC 29649, (864) 642-0668) AND WAS INFORMED THAT THEY DID NOT HAVE ANYONE QUALIFIED TO WELD THE NUTS TO THE ADJUSTER SLEEVE. THE CONTACT DECLINED TO HAVE THE REMEDY COMPLETED ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,005.

NHTSA ODI 11255813

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE ATTEMPTING TO DRIVE UP A HILL WITH A TRAILER IN TOW, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT ALSO STATED THAT THE REAR BRAKES FAILED TO APPROPRIATELY STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO CORWIN CHRYSLER DODGE JEEP RAM FIAT (LOCATED AT 1025 W SUNSHINE ST, SPRINGFIELD, MO 65807, 417-862-9272) WHERE THE DEALER STATED THE ISSUE WAS RELATED TO THE HILL ASSIST SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND OPENED A CASE; HOWEVER, THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 103,311.

NHTSA ODI 11255139

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING, THE VEHICLE SHUT OFF AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO SHIFT INTO PARK AND TURN THE IGNITION TO RESTART THE VEHICLE WHILE IT WAS STILL ROLLING. THE CONTACT DROVE TO NATIONAL DODGE CHRYSLER JEEP RAM (2223 N MARINE BLVD, JACKSONVILLE, NC 28546, (910) 347-3777) WHERE A CODE APPEARED THAT WAS UNRELATED TO THE FAILURE. THE CONTACT STATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED ELECTRICAL FAILURES FROM PAST REPAIRS. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE UNTIL THE VEHICLE WAS AT THE DEALER'S SHOP. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT NO FAILURE WAS FOUND. THE FAILURE MILEAGE WAS 24,000.

NHTSA ODI 11254445

BRAKE LINE FROM MASTER CYLINDER RUPTURED DUE TO CHAFING AGAINST PLASTIC ABS BOX UNDER THE HOOD CAUSING MASSIVE LOSS OF BRAKE FLUID AND A LOSS IN BRAKING EFFECTIVENESS. IT WAS DISCOVERED AFTER PULLING OVER TO INVESTIGATE THE BRAKES SPONGINESS AND LACK OF STOPPING POWER.

NHTSA ODI 11252988

STEERING DRAG LINK. FCA SAFETY RECALL THEIR FIX WAS TO WELD THE ADJUSTERS NOW STEERING ALIGNMENT CANNOT BE CORRECTED UNLESS FCA CUTS AN REWELDS. THEY WERE SUPPOSED TO REPLACE WITH NEW DESIGN DRAG LINK WHICH THE 2019 HD TRUCKS NOW HAVE! CANNOT PROPERLY ALIGN TRUCK PULLING WITH TIRE WEAR.

NHTSA ODI 11252594

TL* THE CONTACT OWNS A 2016 RAM 2500 EQUIPPED WITH FALCON TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 275/70/R18 (NA). THE CONTACT STATED THAT THE INNER THREADS ON BOTH REAR TIRES WERE DEPLETED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT SHOP WHERE THE VEHICLE WAS PURCHASED. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO GO THROUGH THE MANUFACTURER. NO FURTHER ASSISTANCE WAS OFFERED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND DOT NUMBER WERE NOT AVAILABLE. THE VEHICLE AND TIRE FAILURE MILEAGE WERE UNKNOWN.

NHTSA ODI 11252508

DODGE RECALL V06 THE VEHICLE STEERING SINCE THE RECALL WAS COMPLETE IS LOOSE AND WHEN YOU HITA BUMP IN THE TRUCK VEERS TO THE LEFT DOESNT FEEL STABILE ABOVE 40 MPH DOESNT TURN INTO A CORNER AS IT USED TO DIFFICULT TO MAKE TURNS AND PARK

NHTSA ODI 11244158

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING APPROXIMATELY 45 MPH AND MAKING A LEFT TURN, THE STEERING COMPLETELY MALFUNCTIONED. THE VEHICLE VEERED TO THE RIGHT AND CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE WHILE TOWING A CARGO TRAILER. UPON INSPECTION, IT WAS DISCOVERED THAT THE AXLE BOLT SHEERED OFF. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000(STEERING). THE FAILURE OCCURRED ON COMPONENTS THAT HAD BEEN WELDED AS PART OF THE RECALL REMEDY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 11241993

RECALL V06 CALLS FOR PART THE STEERING COMPONENTS TO BE WELDED. IF THE JAM NUTS ARE LOOSE OR THE THREADS ARE BAD THE DRAG LINK IS REPLACED. I DON'T FEEL COMFORTABLE WITH A NOT CERTIFIED WELDER WELDING A STEERING COMPONENT THAT WAS NEVER DESIGNED TO BE WELDED. I AM ALSO NOT COMFORTABLE WITH THE FACT THAT ONCE THEY ARE WELDED I CAN NEVER HAD MY TRUCK ALIGNED AGAIN. FCA ALSO UPDATED THE DESIGN FOR THE 2019 MODEL YEAR INDICATING THAT THEY FELT THE WELDING IS NOT THE BEST SOLUTION. FCA DOES NOT KNOW WHY THE DRAG LINKS ARE SEPARATING. THE THREADS COULD BE BAD AND WELDING THE JAM NUTS WILL NOT PREVENT A SEPARATION. FURTHER MANY STATES WILL FAIL A VEHICLE FOR INSPECTION IF ANY OF THE STEERING SYSTEM HAS ANY WELDED REPAIRS. VIRGINIA CODE 19VAC30-70-470 THE STATE OF UTAH WHERE I LIVE HAS MANUAL TO INSPECT VEHICLES. IT ALSO STATES TO REJECT A VEHICLE IF A WELDED REPAIR IS PRESENT. SO HOW CAN FCA PUT OUT A RECALL FIX THAT WOULD CAUSE THE VEHICLE TO FAIL A SAFETY INSPECTION? FCA SHOULD REPLACE THE DRAG LINK WITH THEIR UPDATED VERSION THAT DOES NOT HAVE A SEPARATION ISSUE.

NHTSA ODI 11241788

RECEIVED A RECALL EARLIER THIS YEAR IN REF. TO MY 2016 RAM 2500 DIESEL. THE STEERING DRAG LINK COULD COME LOOSE AND CAUSE AN ACCIDENT. A FEW MONTHS AGO I WAS SENT ANOTHER NOTICE THAT THE REPAIRS HAVE BEGUN. IT WAS SUPPOSE TO BE A 2 HOURS FIX AND I WAS DIRECTED TO TAKE IT TO THE DEALERSHIP. ON JULY14, 2019 I CALLED OURISMAN DODGE RAM JEEP OF BOWIE MARYLAND AND MADE AN APPOINTMENT FOR THE REPAIR FOR JULY 23, 2019 AT 8:20 HOURS. I ARRIVE SLIGHTLY EARLY AND WAS CONFRONTED BY AN UNKNOWN SERVICE REP WHO TOLD ME THAT I COULD NOT HAVE AN APPOINTMENT BECAUSE THEY WERE NOT ACCEPTING OR SCHEDULING ANY RECALL REPAIRS ON THE RAM TRUCKS. I ASSURED HIM THAT I HAD MADE AN APPOINTMENT AND SINCE THIS WAS SUCH A DANGEROUS RECALL, I NEED MY VEHICLE SERVICED. HE REFUSED. HE DID SAY THAT HE WOULD TAKE THE TRUCK, BUT IT MAY BE 3-4 WEEKS BEFORE HE HAD TIME TO LOOK AT IT. I THOUGHT THAT WAS UNACCEPTABLE. HE STATED THAT ALL MARYLAND DEALERSHIPS WERE "BACKED UP" AND WOULD NOT COMPLETE THE RECALL WORK. HE TOLD ME TO GO TO VIRGINIA AND HAVE THE WORK DONE. I PURCHASED THIS TRUCK FROM THIS DEALERSHIP AND THOUGH THAT WAS POOR CUSTOMER SERVICE. I CALLED THE SERVICE MANAGER (SCOTT DONALDSON) AND IT'S BEEN 2 DAYS AND HE HAS NOT RETURNED MY TELEPHONE CALLS. CAN A DEALERSHIP REFUSE TO HONOR RECALL/WARRANTY WORK??

NHTSA ODI 11234651