Home · 2016 Mercedes-benz Sprinter 3500 Cargo Van · Complaints

What 61 owners told NHTSA about the 2016 Mercedes-benz Sprinter 3500 Cargo Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (61)Crash / fire / injury (5)Transmission & drivetrain (14)Brakes (13)Airbags (12)Electronic Stability Control (esc) (12)Speed control (10)Electrical system (9)Wheels (7)Engine (4)Body & structure (2)Fuel system (2)

Newest first · 61 complaints · page 2 of 3

Jul 7, 2020Wheels

HAVE HAD THREE DIFFERENT WHEEL SENSORS GO OUT CAUSING ENGINE TO GO INTO LIMP MODE RESULTING IN HAZARDOUS DRIVING CONDITIONS. MOST MERCEDES DEALERS CANNOT DO THIS SERVICE. THIS IS A DANGEROUS FAULT THAT MANY HAVE EXPERIENCED AND IS A SERIOUS ROAD SAFETY HAZARD. IN ALL INSTANCES I WAS DRIVING VEHICLE ON 'WASHBOARD' ROAD CONDITIONS; ONCE IN I-70 WESRBOUND FROM KANSAS CITY.

NHTSA ODI 11337921

Jun 29, 2020Transmission & drivetrainElectronic Stability Control (esc)Brakes

DRIVING ALONG ON CRUISE CONTROL. CRUISE CONTROL DEACTIVATES, ANTI-LOCK, TRACTION CONTROL AND ANTI-SKID LIGHTS COME ON. I STOP THE VEHICLE, THE TRANSMISSION WANDERS BETWEEN GEARS JERKING. I GO TO MB DEALERSHIP THEY REPLACE R REAR SPEED SENSOR MILEAGE:9659MILES. AT 12,060 MILES THE SAME THING HAPPENS. I DRIVEA FIVE HOUR ROUND TRIP TO MB DEALER, THEY REPLACE THE L REAR SPEED SENSOR. AT 17,000 MILES (NOW OFF WARRANTY) ALL THE LAMPS ARE ON AGAIN, THE TRANSMISSION WILL NOT SHIFT INTO DRIVE AND I FACE A 133 MILE TOW TO KNOXVILLE, TN MERCEDES DEALERSHIP.

NHTSA ODI 11331427

Jun 29, 2020Speed controlBrakes

ABS/ESP/CECK ENGINE WARNING LIGHTS ALL CAME ON AT ONCE. MERCEDES DEALER DIAGNOSED PROBLEM AS LEFT REAR RPM SENSOR. MADE REPAIR. UNDERSTAND FROM OWNER FORUMS SENSOR FAILURE IS VERY COMMON ON THESE VEHICLES. ONLY HAD 22,700 MILES. MERCEDES NEEDS TO WORK ON IMPROVING THESE PARTS OR MAKE REPAIRS AT NO CHARGE. *TR

NHTSA ODI 11331476

Jun 2, 2020Wheels

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE THE RV WAS PARKED, THE CONTACT BECAME AWARE THAT THE DRIVER'S SIDE REAR TIRE WAS FLAT. THE CONTACT DROVE THE RV TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE WELDING ON THE BACK OF THE REAR DRIVER'S SIDE WHEEL HAD FRACTURED, WHICH PUNCTURED THE TIRE. THE CONTACT STATED THAT HE WAS CONCERNED THAT THE WELDING DEFECT ON THE OTHER WHEEL COULD LEAD TO OTHER TIRES BEING PUNCTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE WHEELS WERE NOT REPAIRED NOR REPLACED. THE FAILURE MILEAGE WAS 36,000.

NHTSA ODI 11326963

May 25, 2020Transmission & drivetrainWheelsElectronic Stability Control (esc)

THIS MB SPRINTER 3500 3.0 DIESEL IS THE CHASSIS FOR A 2018 THOR CHATEAU 24FS RV. 2018-07-06 - 8485 MILES: LEFT REAR SPEED SENSOR REPLACED. 2018-09-14 - 9488 MILES: RIGHT REAR SPEED SENSOR REPLACED. 2020-05-22 - 14127 MILES: LEFT REAR SPEED SENSOR REPLACED. IN ALL CASES THE TRACTION, SKID, AND ABS LIGHTS COME ON ALONG WITH THE CHECK ENGINE LIGHT INTERMITTENTLY. WHEN THIS OCCURS, THE TRANSMISSION CAN SHIFT MANY TIMES PER SEC WHEN TURNING A SHARP CORNER (AND CAUSE THE RV TO "BUCK"). ALSO THE TRANSMISSION CAN DROP OUT OF DRIVE MULTIPLE TIMES AND REV THE ENGINE RPMS AT HIGHWAY SPEEDS, ALSO CAUSING THE RV TO "BUCK". A STARTLED DRIVER MIGHT TRY TO TURN OFF THE ENGINE AT HIGHWAY SPEEDS AND LOCK THE STEERING WHEEL. MB SERVICE AGENT ON 5-22-2020 TOLD ME THAT THEY SEE THIS WITH RV'S "ALL THE TIME, BUT NEVER SEEM TO SEE IT WHEN THE SPRINTER IS JUST A VAN. UNCLEAR WHY THIS IS HAPPENING". THIS IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT!!! IT ALMOST DID FOR ME DRIVING 55 MPH ON I-515 IN GA NEAR WOODSTOCK AND OTHER TIMES. ALSO CAUSED ME TO HAVE THE RV TOWED TO THE MB DEALER IN ATLANTA FROM TYBEE ISLAND GA AT AN EXPENSE OF $600. AT MINIMUM, MB SHOULD UPDATE THEIR ESP COMPUTER TO SANITY CHECK THE DATE BEING GIVEN BY THE WHEEL SPEED SENSORS. IF THEY DON'T MAKE SENSE, THEN DISABLE ABS, TRACTION AND SKID, BUT DON'T START SHIFTING THE TRANSMISSION MULTIPLE TIMES PER SECOND, OR TAKE IT OUT OF GEAR AND REV THE ENGINE. *DT*JB*DT *DL

NHTSA ODI 11325768

Dec 18, 2019Airbags

BEEN WAITING 11 MONTHS FOR PARTS FOR THE PASSENGER SIDE AIRBAG RECALL AND I STILL CAN'T GET A DATE AS TO WHEN THEY WILL BE ABLE TO CORRECT THE SITUATION.

NHTSA ODI 11289906

Dec 17, 2019Airbags

THIS RECALL GOES BACK TO MARCH 2019. I NEED TO SELL THIS VEHICLE AND I CAN'T SELL IT WITH THE RECALL NOT PERFORMED. WHEN WILL THE PARTS BE AVAILABLE FOR THE RECALL?

NHTSA ODI 11289709

Nov 22, 2019Airbags

I HAVE RECEIVED NOTICES OF 2 AIRBAG RECALLS ON THIS VEHICLE. ONE FOR DRIVER SIDE, ONE FOR PASSENGER SIDE. DEALER TELLS ME HE HAS ALL PARTS IN STOCK FOR BOTH REPAIRS, BUT PASSENGER SIDE AIRBAG IS LISTED ON HIS RECORDS AS PENDING. THEREFORE, HE CANNOT PROCEED WITH THAT REPAIR, AS HE WILL NOT BE REIMBURSED. IS THE PASSENGER AIRBAG IN THIS VEHICLE IN FACT SUBJECT TO RECALL? IF SO, WHY IS IT THAT IT CANNOT BE REPAIRED A FULL SEVEN MONTHS AFTER I RECEIVED A RECALL NOTICE IN MARCH, 2019 WHEN THE DEALER HAS THE PARTS? I LIVE APPROXIMATELY TWO HOURS DRIVE FROM MY DEALER. IT MAKES NO SENSE TO TAKE TWO 4 HOUR ROUND TRIPS TO DEAL WITH THESE RECALLS. THAT WILL COST ME THE PRICE OF TWO FULL TANKS OF DIESEL GASOLINE.

NHTSA ODI 11281785

Nov 13, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WORLD WIDE MOTORS INC (3900 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6800) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11279821

Nov 12, 2019Airbags

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500 (M3CC170). THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TUCSON (6350 E GRANT RD, TUCSON, AZ 85715, (520) 886-1311) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATES THAT VEHICLE WAS REPAIRED ON 1/22/2020. REPAIR WAS COMPLETED BY CHAPMAN MOTORCARS OF TUCSON, LLC (TUCSON, AZ). *DL

NHTSA ODI 11279669

Nov 1, 2019Airbags

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V003000 (AIR BAGS) AND 19V004000 (AIR BAGS). THE CONTACT CALLED JOHN G. LEDFORD JR. FOR MERCEDES BENZ OF ATHENS AT 706-549-6585 (LOCATED AT 4735 ATLANTA HIGHWAY, ATHENS, GA 30622) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN BOTH PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 19V004000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR 19V003000 (AIR BAGS). *BF*JB CONSUMER STATED PARTS DEPT HAD NEW AIR BAGS AVAILABLE BUT WOULD NOT SELL IT TO THE CONSUMER.*JB

NHTSA ODI 11277513

Oct 2, 2019Airbags

2016 MERCEDES-BENZ SPRINTER 3500.CONSUMER WRITES IN REGARD TO SAFETY RECALL INTERIM NOTICE 2018110007 NHTSA RECALL 319V004, REPLACE DRIVER-SIDE AIRBAG MODULE. *AS THE CONSUMER WAS INFORMED THERE WAS A MISTAKE MADE AND THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER WAS CONCERNED THAT THE VEHICLE NEEDED TO BE REPAIRED. *JS

NHTSA ODI 11266290

Sep 30, 2019AirbagsCrash3 injuries

TL* THE CONTACT OWNS 2016 MERCEDES-BENZ SPRINTER 3500. WHILE DRIVING 40-45 MPH, THE CONTACT WAS INVOLVED IN A CRASH WITH A SCHOOL BUS TRAVELING NORTH AT 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, SEVERAL CHILDREN ON THE SCHOOL BUS SUSTAINED MINOR INJURIES. THREE STUDENTS SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A LOCAL TOW LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT *TR *DT*JB

NHTSA ODI 11258988

Aug 29, 2019Brakes

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. WHILE DRIVING 65 MPH, THE VEHICLE ACCELERATED AND THE ABS, ESP, TRACTION CONTROL, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT SHIFTED INTO NEUTRAL, PULLED OFF THE ROAD, AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED THREE TIMES DOWN THE ROAD. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF THE WOODLANDS (16917 I-45, CONROE, TX 77385, (936) 206-7500) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER AND PASSENGER SIDE SPEED SENSORS HAD SPORADIC READINGS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,763.

NHTSA ODI 11252220

Aug 26, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF FAIRFIELD (LOCATED AT 2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, (707) 430-0101) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11246534

Jul 16, 2019Electronic Stability Control (esc)

ON FEBRUARY 14, 2019, WE WERE DRIVING OUR 2016 MERCEDES-BENZ SPRINTER 3500 RV IN HEAVY TRAFFIC DURING A RAINSTORM IN SPRING HILL, FLORIDA. MULTIPLE DASH WARNING LIGHTS CAME ON INDICATING THE VEHICLE ABS BRAKING SYSTEM HAD FAILED. THE VEHICLE BEGAN SHIFTING VERY ERRATICALLY WHILE WE WERE IN TRAFFIC. THE VEHICLE EVENTUALLY WOULD NOT SHIFT OUT OF FIRST GEAR WHICH PLACED US IN A VERY DANGEROUS SITUATION AS WE TRIED TO GET OUT OF THE TRAFFIC STREAM AND FIND A SAFE PLACE TO PARK THE VEHICLE. WE HAD TO HAVE THE VEHICLE TOWED APPROXIMATELY 35 MILES TO THE NEAREST MERCEDES-BENZ SPRINTER SERVICE CENTER IN WESLEY CHAPEL, FLORIDA. THEY ULTIMATELY DETERMINED THAT ONE OF THE VEHICLE?S REAR SPEED SENSORS HAD FAILED AND THEY REPLACED IT. THE REPAIRS WERE MADE UNDER MERCEDES-BENZ WARRANTY. SPEED SENSOR FAILURE ON THE MERCEDES-BENZ SPRINTER 3500 HAS BEEN PREVIOUSLY REPORTED BY OTHERS UNDER NHTSA ID NUMBERS 11196530,11138785,11124129, 11093070. *TR

NHTSA ODI 11232230

Jul 16, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS) WITHIN A REASONABLE TIME FRAME FROM WHEN THE RECALL WAS ISSUED. THE CONTACT WAS UNCERTAIN AS TO WHEN MERCEDES-BENZ OF SANTA ROSA (7878, 2885 CORBY AVE, SANTA ROSA, CA 95407, 1-888-803-6978) WOULD RECEIVE THE PART FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO SELL THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED THE DELAY WITH THIS RECALL IS CAUSING AN ISSUE WITH SELLING THE VEHICLE.*JB

NHTSA ODI 11232316

Jul 16, 2019Electronic Stability Control (esc)

ON JULY 7, 2019, WE WERE DRIVING OUR 2016 MERCEDES-BENZ SPRINTER 3500 RV IN HEAVY TRAFFIC DURING A RAINSTORM IN BRANSON, MISSOURI. MULTIPLE DASH WARNING LIGHTS CAME ON INDICATING THE VEHICLE ABS BRAKING SYSTEM HAD FAILED. THIS WAS THE SAME FAILURE WE HAD EXPERIENCED WITH THIS VEHICLE IN FEBRUARY, 2019. THE BRANSON AREA IS EXTREMELY HILLY BEING PART OF THE OZARK ?MOUNTAINS?. WE WERE OBVIOUSLY VERY CONCERNED ABOUT THE SIGNIFICANT DANGERS OF TRYING TO DRIVE IN THIS AREA WITHOUT A WORKING BRAKING SYSTEM. WE WERE ABLE TO DRIVE OUR SPRINTER TO OUR RV PARK AND PARK IT. WE SPENT ALL DAY ON MONDAY, JULY 8, GETTING THE UNIT TOWED 90 MILES TO BENTONVILLE, ARKANSAS, THE NEAREST MERCEDES-BENZ SPRINTER SERVICE CENTER. WE SPENT ALL THE NEXT DAY AT THE SERVICE CENTER GETTING THE UNIT REPAIRED. AGAIN, ONE OF THE REAR SPEED SENSORS WAS FOUND TO BE THE PROBLEM AND IT WAS REPLACED. OUR REPAIR WAS DELAYED AT THE SERVICE CENTER WHILE THE MERCEDES-BENZ SERVICE CENTER WAS WAITING FOR APPROVAL ON REPAIRING THIS SPEED SENSOR. THE SERVICE MANAGER INDICATED THAT MERCEDES-BENZ HAD ISSUED A SERVICE BULLETIN RELATED TO SPEED SENSOR FAILURES ON MERCEDES-BENZ SPRINTERS WITHIN THE LAST MONTH AND THEY HAD TO GET APPROVAL MERCEDES-BENZ IN GERMANY BEFORE MAKING REPAIRS. THE REPAIRS WERE MADE BY MERCEDES-BENZ AS AN EXTENSION OF OUR WARRANTY. THERE HAVE BEEN MULTIPLE REPORTS OF SPEED SENSOR FAILURES ON MERCEDES-BENZ SPRINTERS ON THE NHTSA WEBSITE AND NUMEROUS OTHER SPRINTER/SPRINTER RV WEBSITES. SPEED SENSOR FAILURE ON THE MERCEDES-BENZ SPRINTER 3500 HAS BEEN REPORTED BY OTHERS UNDER NHTSA ID NUMBERS 11196530,11138785,11124129, 11093070, 11232230. *TR

NHTSA ODI 11232524

Apr 16, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTHWEST ARKANSAS (2400 SE MOBERLY LN, BENTONVILLE, AR 72712, (479) 286-3010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11196660

Apr 15, 2019Transmission & drivetrainElectronic Stability Control (esc)

REAR WHEEL SPEED SENSOR FAILURE. CAN CAUSE VEHICLE TO SURGE UNCOMMANDED. VEHICLE ENTERS LIMITED OR LIMP MODE. SOME FEATURES / FUNCTIONS ARE DISABLED. WHILE STATIONARY VEHICLE ATTEMPTED TO ACCELERATE (SURGE) IN SPITE OF DRIVER BRAKE APPLICATION. VEHICLE HAS HAD THIS FAILURE TWO TIMES ONCE FOR EACH REAR WHEEL SENSOR FAILURE.

NHTSA ODI 11196530

Mar 29, 2019Electrical system

TAKATA RECALL. BUT NO BRAKE OR TAIL LIGHTS FIXED. VEHICLE IS UNDER FACTORY WARRANTY. DEALER HAD VEHICLE FOR 3 DAYS. MADE ME DRIVE AN UNSAFE VEHICLE OFF THEIR LOT.

NHTSA ODI 11192350

Feb 18, 2019Electrical system

TAIL LIGHTS FULL OF WATER AND SHORTED OUT. SAME AS RECALL BUT NOT DEALT WITH LATER MOTORHOMES. WATER IN TAILLIGHT AND DOES NOT WORK WITH LED WATER IN TAILLIGHTS 2017 BUT BAFTER RECALL VINS. SHORTED WIRE HARNESS AS RECALL NOTICES (XXXXX) SAME ISSUE NOT RESOLVED *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *AS

NHTSA ODI 11180968

Oct 6, 2018Transmission & drivetrainElectronic Stability Control (esc)Brakes

AT 12000 MILES, BOTH REAR WHEEL SPEED SENSORS FAILED CAUSING MULTIPLE INDICATOR PANEL ALARMS, SPONGY BRAKING AND DRIVETRAIN/TRANSMISSION TO STICK IN A GEAR, IE. WOULD NOT SHIFT GEARS (STUCK IN FIRST GEAR ON INTERSTATE AT ONE POINT). *DT THE CONSUMER STATED THE TRANSMISSION SUDDENLY DOWNSHIFTED. BOTH THE REAR RPM SENSORS WERE REPLACED. *JS

NHTSA ODI 11138785

Sep 3, 2018Transmission & drivetrain

7-9-2018: PULLING OUT OF MY DRIVEWAY WITH A 2018 THOR CHATEAU 24FS (WITH A 2016 SPRINTER 3500 DIESEL CHASSIS) WITH LESS THAN 9K MILES, I HAD A "BANG" FROM THE TRANSMISSION. IN HINDSIGHT, THIS WAS JUST AFTER A RIGHT TURN. ABOUT 300 MILES LATER AFTER A STOP LIGHT AND 90 DEGREE RIGHT TURN, THE TRANSMISSION STARTED TRYING TO SHIFT BACK AND FORTH BETWEEN 2 AND AND 3 (OR MAYBE 1ST AND 2ND) IN SOMEWHAT VIOLENT RAPID ALTERNATION. I STOPPED AND RESTARTED THE RV. RAN FINE. ABOUT 75 MILES LATER AFTER A RIGHT TURN, SAME THING. STOPPED & RESTARTED. ODBII (SCANGAUGE) GAVE C0037 "LEFT REAR WHEEL SENSOR" CODE AND THE DASH LIGHTS SHOWED: CHECK ENGINE, ABS, TIRE ROTATION AND TRACTION LIGHTS...AND THEY WOULDN'T GO OFF AFTER RESTARTING ENGINE. MB DEALER REPLACED LEFT REAR WHEEL SPEED SENSOR. 9/2/2018: DID A LEFT TURN AND STARTED HAVING SAME PROBLEM. SAME DASH LIGHTS CAME ON. ODBII CODE WAS C003A ('RIGHT REAR WHEEL SENSOR'). I WAS ABLE TO NURSE THE UNIT HOME, BUT IT DID HAVE THE SAME PROBLEM AFTER LEFT TURNS A COUPLE OF TIMES. SAFETY ISSUE: IF YOU MAKE 90 DEGREE LEFT/RIGHT TURN (DEPENDING WHICH SENSOR WENT OUT), THE SPRINTER STARTS SHIFTING BETWEEN GEARS RAPIDLY WITH GREAT NOISE. NO CHOICE BUT TO MANUALLY PUT THE TRANSMISSION INTO NEUTRAL. AT THAT POINT, UNTIL YOU STOP THE VEHICLE AND TURN OFF/ON THE ENGINE, THE TRANSMISSION WILL NOT ENGAGE AND YOU ARE STUCK COASTING TO STOP. IF YOU JUST PULLED ONTO A BUSY INTERSECTION AND HAVE THIS PROBLEM, YOU WOULD STOP TRAFFIC AND MAY GET REAR-ENDED. THE SPRINTER'S COMPUTER OBVIOUSLY DOESN'T TAKE INTO CONSIDERATION THAT CHANGING GEARS MULTIPLE TIMES PER SECOND IS NOT GOOD AND THUS THE SPEED SENSOR MUST BE BAD. THERE SHOULD BE A THRESHOLD LIMIT THAT IF EXCEEDED, THE COMPUTER WOULD IGNORE THE SENSOR'.GO AHEAD AND TURN ON THE DASH LIGHTS, BUT DON'T TRY TO DESTROY THE TRANSMISSION...AND DON'T LEAVE THE POOR DRIVE A 'SITTING DUCK'.

NHTSA ODI 11124129

May 11, 2018Transmission & drivetrain

2016 MERCEDES BENZ SPRINTER 35. CONSUMER WRITES IN REGARDS TO SHIFTER BEING UNABLE TO MOVE INTO PARK OR REVERSE. *LD THE CONSUMER STATED THE TRANSMISSION FAILED. IT WAS REPAIRED, BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS *TR

NHTSA ODI 11093070

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Mercedes-benz Sprinter 3500 Cargo Van verdict →