What 103 owners told NHTSA about the 2016 Mercedes-benz Gle-class Hybrid

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT STATED THAT THE HEADLAMPS WERE INSUFFICIENT TO DRIVE AT NIGHT, ESPECIALLY DURING INCLEMENT WEATHER. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HAGERSTOWN (LOCATED AT 1955 DUAL HWY, HAGERSTOWN, MD 21740, (301) 733-2301) TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20. *TT*JB

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE63W4S. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED MULTIPLE FAILURES AFTER BEING PURCHASED IN APRIL OF 2016. WHILE DRIVING 45 MPH, THE CHECK ENGINE COOLANT INDICATOR ILLUMINATED. BIG ISLAND HONDA KONA (75-5608 KUAKINI HIGHWAY, KAILUA-KONA, HAWAII 96740, (808) 329-8101) REPAIRED THE ENGINE COOLANT SENSOR, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE TOTALLY INTEGRATED POWER MODULE WARNING INDICATOR ILLUMINATED AND THE SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED. FURTHERMORE, THE "CHECK BATTERY FOR KEY" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE KEY FOBS WERE REPLACED THREE TIMES BY THE SAME DEALER. UPON TURNING THE IGNITION, THE TURN SIGNAL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE FUEL CAP WAS DEFECTIVE AND THEY REPLACED THE FUEL CAP. THE CONTACT STATED THAT THERE WAS NO FORMAL DIAGNOSTIC TESTING PERFORMED ON THE VEHICLE BY THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V272000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE PART FOR THE RECALL REPAIR WOULD NOT BECOME AVAILABLE ON THE ISLAND OF HAWAII FOR FOUR MONTHS. THE FAILURE MILEAGE WAS 50. *DT VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE *JB

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OUR 2016 MERCEDES GLE350 4MATIC SUV FIRST HAD PROBLEM ON OCT 11. MY WIFE WAS DRIVING THE VEHICLE WHEN THE ENGINE SHUT DOWN WHEN MY WIFE WAS TURNING IN THE MIDDLE OF AN INTERSECTION AND WOULD NOT START BACK UP. SHE WAS STUCK IN THE MIDDLE OF THE INTERSECTION FOR ABOUT 3 MINS AND WAS ABLE TO START AND DRIVE TO A RESTAURANT WHERE IT CUT OFF AND WOULD NOT START ANYMORE. WE HAD IT TOWED TO RBM OF ALPHARETTA. THEY STATED THAT THE FUEL CONTROL SENSOR FAILED AND NEEDED TO BE REPLACED. WE LEFT THE VEHICLE WITH THEM. MY WIFE AND I WAS NOT ABLE TO PICK UP THE VEHICLE OCTOBER 19TH BECAUSE WE WERE TRAVELING. THE VEHICLE HAS BEEN PARKED IN OUR GARAGED SINCE UNTIL OCTOBER 26 WHERE MY WIFE ENCOUNTERED THE SAME ISSUE AGAIN WHEN PICKING UP OUR SON AT THE LOCAL ELEMENTARY SCHOOL. THE VEHICLE CUT OFF WHILE TURNING OUT OF THE SCHOOL PARKING LOT AND WOULD NOT START AGAIN. THIS IS A HUGE SAFE HAZARD. WHAT IF A SEMI-TRUCK WAS CROSSING THE INTERSECTION, THEY WOULD HAVE NOT BEEN ABLE TO STOP IN TIME? I HAVE READ MANY OTHER OWNERS OF THIS SAME VEHICLE ON THIS SITE WITH THE SAME ISSUE. AGAIN WE HAD IT TOWED TO RBM OF ALPHARETTA AND NOW THEY ARE STATING THAT WATER HAD ENTERED THE AREA WHERE THE FUEL CONTROL SENSOR IS LOCATED. MERCEDES TECHNICIANS ARE THE ONLY PEOPLE THAT HAVE BEEN IN THAT AREA OF THE VEHICLE AND WE HAVE NEVER HAVE WATER LEAKAGE IN ANY AREA OF THIS VEHICLE AND THEY WERE THE LAST TO WASH THE VEHICLE. IF THIS WAS THE CASE, WHY WASN'T THIS BROUGHT UP WHEN THE PROBLEM FIRST OCCURRED. JUST BY USING DEDUCTIVE REASONING, NONE OF THIS MAKE ANY SENSE. MERCEDES IS A PREMIUM BRAND. SOMETHING SIMPLE AS WEATHER STRIPPING LAST LONGER THAN 2 YEARS. THIS REALLY NEEDS TO BE INVESTIGATED BEFORE SOMEONE IS HURT OR KILLED. A BRAND LIKE MERCEDES NEED TO BE HONEST AND HAVE INTEGRITY TO KEEP TRUST AND LOYALTY WITH THEIR CUSTOMERS.

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ORIGINAL EQUIPMENT HEAD LAMPS ARE VERY DIM FOR NIGHT TIME DRIVING. SO MUCH SO, YOU NEED TO USE HIGH BEEMS MORE FREQUENTLY TO SEE. MERCEDES DOES NOT OFFER A SOLUTION EVEN AT ADDITIONAL COST TO OWNERS FOR AN UPGRADE IN LIGHTING THAT IS BRIGHTER OR TO ADD ADDITIONAL FOG LAMPS. MB REQUIRES THAT YOU ORDER THE VEHICLE WITH UPGRADED LIGHTING PACKAGE FROM FACTORY. IF YOU PURCHASE AFTER MARKET PRODUCTS THEN MB WILL VOID YOUR WARRANTY. APPARENTLY ITS A KNOWN ISSUE ON ALL MODELS WITHOUT OPTIONAL LIGHTING PACKAGE, THOUSANDS OF POSTS ONLINE VALIDATE THE CONCERN. MB SAID THEY WILL NOT OFFER NEW PRODUCT OR RECALL UNTIL COMPLAINTS ARE MADE THROUGH NHTSA.

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THE REAR COLLISION ALERT SYSTEM HAS A DESIGN FLAW. THE SOUND ADJUSTED BY TECHNICIAN TO 100% IS BARELY AUDIBLE BY THE DRIVER, AND TYPICALLY AT OR AFTER IMPACT. IT IS ALSO NOT LINKED TO THE CAR DASH SOUND SYSTEM, SO THE RADIIO DOES NOT SHUT OFF ITS VOLUME. IN THIS INSTANCE, THE AUDIBLE ALARM IS INAUDIBLE. I HAVE HAD TWO ACCIDENTS WITH THE VEHICLE WHILE IT IS IN MOTION. THE DEALER DOES NOT ARGUE WITH MY ASSESSMENT, BUT SAYS THE SYSTEM IS FUNCTIONING AS DESIGNED. ATTACHED IS MY MERCEDES SERVICE RECORD DATED 10-23-2018 EXPECTING THE PROBLEM TO BE CORRECTED BY DEALER PROGRAMABLE TECHNOLOGY. I ADVISED THE SERVICE MANAGER THAT HE MIGHT WANT TO DISCUSS THIS WITH MERCEDES BEFORE I FILED THIS REPORT. HE DECLINED. THIS IS NOT A SAFE CONDITION AND COULD RESULT IN SERIOUS INJURY OR DAMAGE.

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CAR STALLED ON THE HIGHWAY THEN TOWED TO THE DEALERSHIP. DEALERSHIP STATED THE FUEL LINE WAS FLOODED WITH WATER. THE SERVICE MANAGER STATED THAT I LET THE TRUNK OPEN IN THE RAIN, BUT I DID NO SUCH THING. THERE WAS ALSO NO WATER IN THE TRUNK OF THE CAR. THIS SEEMS TO BE A DEFECT WHEN THE VEHICLE IS EXPOSED TO NORMAL RAINY CONDITIONS. THERE IS NO WAY WATER SHOULD BE ABLE TO GET TO THE FUEL LINE BECAUSE IT SHOULD BE INSULATED AGAINST MOISTURE. CORPORATE THOUGHT THERE WAS FLOODING IN THE AREA, BUT THERE IS NO FLOODING IN DALLAS, TEXAS. MB CONDUCTS QUALITY TESTING IN DIFFERENT CLIMATES SO I DO NO SEE WHY THEY WOULD NOT CONSIDER IT TO BE A PRODUCT DEFECT. SOMEONE CAN POTENTIALLY DIE FROM THE CAR STALLING ON THE HIGHWAY. THIS IS SOMETHING THAT SHOULD NOT BE OVERLOOKED BY MB.

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE300D. WHILE DRIVING 40 MPH, THE ENGINE BEGAN MAKING A LOUD NOISE. THE CONTACT STATED THAT THE ENGINE AND TRANSMISSION MOUNTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF EL DORADO HILLS (1000 MERCEDES LN, EL DORADO HILLS, CA (888) 773-3154) WHERE IT WAS DIAGNOSED THAT THE ENGINE AND TRANSMISSION MOUNTS NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FAILURE WAS COMMON WITH MERCEDES-BENZ VEHICLES; HOWEVER, THERE WAS NO EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 35,000.

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2016 MERCEDES BENZ GLE. CONSUMER WRITES IN REGARDS TO ENGINE SHUTTING OFF WHILE DRIVING. *LD THE CONSUMER STATED THE CONTROL MODULE WAS REPLACED. *JS

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WHILE DRIVING THE SUV AT HIGHWAY SPEEDS THE PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED COVERING MY WIFE WITH GLASS AND ALMOST CAUSING HER TO LOSE CONTROL.

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THIS GLE 550$ 2016 LESS THAN 18 MONTHS WITH 5800 MILES. ELECTRICAL CHARGE OUTLET DOOR IS POSING SAFETY PROBLEMS. IT IS LOCATED HORIZONTALLY IN THE REAR BUMPER. THE SOLENOID VALVE EITHER UNLOCKS ITSELF DURING DRIVE, OR CANNOT BE CLOSED. DURING RUNNING THE DOOR OF THE OUTLET IS OPEN. THE CARS BEHIND ME HONK AND ATTEMPT TO OVERTAKE ME AND SLOW DOWN IN THE NEXT LANE TO WARN ME THAT MY GASOLINE DOOR IS OPEN (THEY DO NOT KNOW IT IS ELECTRICAL). I GET WORRIED ABOUT THEIR SAFETY AND MINE IN THE HGHWAY . WATER AND SNOW SEEPS INTO THE SOLENOID VALVE MAKING IT IMPOSSIBLE TO CLOSE THE ELECTRICAL OUTLET COVER OF THE CHARGING OUTLET. IT HAS GONE TO THE WORKSHOP THREE TIMES. THEY PRETTY MUCH GAVE UP AND REFERRED TO MERCEDES. TWO WINTERS, THE VALVE IS FROZEN AND NON FUNCTIONAL. NON CLOSURE OF THE ELECTRICAL OUTLET MAKES GASOLINE OUTLET DOOR INOPERABLE. OCCASIONALLY, A DUCT TAPE HAS TO BE USED TO KEEP THE DOOR CLOSED AND GASOLINE FILLED. INITIALLY, THE DEALER NOT KNOWING, I SUPPOSE, SUGGESTED I USE WD 40 SPRAY INTO THE ELECTRICAL OUTLET DOOR. I WAS RELUCTANT TO FOLLOW THIS MODE DUE TO FEAR OF ELECTRICAL SHORT CIRCUIT. LATER THE SOLENOID VALVE REPLACED WITH NO PERMANENT SOLUTION TO THE PROBLEM. IT SEEMS, THIS ISSUE HAS BEEN REPORTED IN THE B CLASS ALSO AS PER THE LINK BELOW. HTTP://WWW.MYBCLASSELECTRICDRIVE.COM/FORUM/VIEWTOPIC.PHP?P=3927 MERCEDES NEEDS TO LOOK INTO THIS AND RECALL THIS MODEL UNTIL FIX. BECAUSE OF THIS ISSUE, THE PRE CLIMATIC CONTROL IS NON FUNCTIONAL AND GIVES WARNING OF LOW HV BATTERY VOLTAGE. THIS CAR IS PRETTY MUCH USELESS IN WINTER AS IT DOES NOT MEET ITS SPECIFICATIONS LISTED IN THE MANUAL.

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MY SUNROOF EXPLODED SPONTANEOUSLY WHILE I WAS DRIVING. THERE WAS NO SIGNS OF DAMAGE TO THE GLASS. THE GLASS FLEW BACK ON ROAD AND THE GLASS REMAINING ON TOO APPEARED BOWED.

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE CONTACT STATED THAT THE DEALER (MERCEDES-BENZ OF SOUTH MISSISSIPPI, 11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE, MS 39540, (228) 265-9185) INDICATED THAT THEY WOULD ORDER THE PARTS. THE CONTACT HAD NOT RECEIVED A RESPONSE AFTER SEVERAL CALLS TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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CAR LURCHES FORWARD DURING BRAKING CAUSING THE CAR TO SHUTTER AND BUCKLE FORWARD WITHOUT CONTROL.ISSUES OCCURS IN ALL MODES OF DRIVE, INCLUDING ECO, SPORT, SPORT+ AND COMFORT. WHEN APPROACHING A STOP THE CAR JERKS FORWARD WHILE BRAKES ARE APPLIED. RPM'S BOOST UP WITHOUT ANY MOTION ON THE GAS PEDAL AND SUBSEQUENT MOTION ON THE BRAKE. CAR LUNGES FORWARD CAUSING WHIPLASH AND LOSS OF CONTROL AT SPEEDS UNDER 20 MPH. CAR HAS HAD THIS SPECIFIC TRANSMISSION ISSUES SINCE PURCHASE IN 9/2016 AND DEALERSHIP HAS DEALT WITH THIS ISSUE ON THE SAME MAKE AND MODEL WITHOUT AVAIL. CAR HAS BEEN IN FOR SERVICE SINCE 11/2/2017 WITHOUT ANY UPDATE, 30+ DAYS IN STATE OF CALIFORNIA (AUTOMATIC LEMON LAW APPLIES). CAR NEEDS A SOFTWARE FIX THAT HASN'T BEEN ISSUED YET, AND WILL NOT BE ISSUED UNTIL THE EARLIEST MID-JANUARY 2018. WHEN FIRST BROUGHT IN FOR SERVICE (4 WEEKS AFTER PURCHASE) DEALER STATED THE CAR WAS "BREAKING IN", I HAD TO TELL THE DEALERSHIP THAT I WOULDN'T PAY THEM FOR SCHEDULED MAINTENANCE IF THEY COULD NOT FIX THE TRANSMISSION ISSUE THEY KEPT THE CAR AND STILL HAVE IT .MERCEDES NORTH AMERICA - SPECIAL REFERENCE TO THE WEST COAST REFERRAL MANAGER HAS BEEN UNCOOPERATIVE IN RESPONDING TO REQUESTS FOR INFORMATION AND DOES NOT RESPOND TO ANY COMMUNICATIONS.

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DEFECTIVE JACK - THE CAR WAS STATIONARY ON THE SHOULDER OF AN INTERSTATE IN ORDER TO FIX A FLAT TIRE. THE JACK PRONG WAS INSERTED AS DESIGNED INTO THE HOLE UNDER THE CAR AND THE CAR WAS RAISED TO REMOVE THE TIRE. UPON RAISING, THE PRONG DEFORMED AND RESULTED IN THE COLLAPSE OF THE CAR. THE RESULTING DEFORMITY RENDERED THE JACK INOPERATIVE AND ALMOST RESULTED IN SEVERE INJURY. THE CONSUMER STATED MERCEDES ROADSIDE ASSISTANCE WAS NOT APPROPRIATELY RESPONSIVE WHILE THE STRANDED ON THE SHOULDER OF THE HIGHWAY. *JS

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CRITZ BMW BUICK GMC MERCEDES-BENZ OF SAVANNAH WHO INFORMED THEM THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD RECEIVE A SECOND NOTICE ONCE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF JACKSONVILLE LOCATED AT 10231 ATLANTIC BLVD, JACKSONVILLE, FL 32225; (866) 955-5901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 770-705-0600 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 10/03/17 *BF UPDATED 10/26/2017*JS

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V903000 AND 17V241000 (AIR BAGS, STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VALENCIA BMW 23435 VALENCIA BLVD VALENCIA, CA 91355) WHERE IT WAS CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF BEVERLY HILLS, 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210, (310) 659-2980) HAD BEEN UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE REMEDY AND REPAIR PARTS. THE CONTACT ASKED THE DEALER TO INSPECT THE PARTS. BUT THEY DID NOT. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE NATIONWIDE. IN ADDITION, THE DEALER STATED THAT THERE WAS NO TIME FRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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THERE IS A RECALL # 17V241 ON THIS VEHICLE, AND THE LETTER RECEIVED FROM THE MANUFACTURER STATES THAT THERE IS AN INCREASED RISK OF CRASH DUE TO THE POWER STEERING CONNECTOR NOT BEING SEALED PROPERLY, AND THERE IS CURRENTLY NO SOLUTION OR PARTS TO FIX IT. WHAT ARE MY RIGHTS? HAVE TALKED TO THE MANUFACTURER TO NO AVAIL.

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I RECEIVED A RECALL LETTER FROM MERCEDES BENZ REGARDING THE SAFETY OF MY VEHICLES POWER STEERING WHICH COULD GO OUT AT ANY TIME, CHANGING FROM AUTOMATIC TO MANUAL CONTROL. THE LETTER STATED "THE POWER STEERING ASSIST MAY DEACTIVATE, INCREASING THE RISK OF A CRASH." I CALLED MERCEDES BENZ USA AND WAS TOLD THEY COULD NOT GUARANTEE 100 % THAT THE CAR WAS SAFE TO DRIVE. THEY STATED THEY HAVE NO PARTS TO FIX PROBLEM AND WOULD SEND ANOTHER LETTER AS PARTS BECOME AVAILABLE. I EXPLAINED I DO MOUNTAIN DRIVING WEEKLY WHICH INCLUDES CHANGING WEATHER CONDITIONS THRU OUT THE YEAR, THEREFORE THIS RESPONSE IS NOT ACCEPTABLE. I WAS TOLD IT WAS UP TO ME IF I CHOSE TO PARK THE CAR AND NOT DRIVE IT UNTIL THEY HAVE PARTS (IN A MONTH OR SO). THE GENTLEMAN TOLD ME THEY DON'T EVEN KNOW WHAT THE EXACT PROBLEM IS. MERCEDES BENZ USA DOES NOT OFFER ANY HELP FOR THIS SITUATION.

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF SUGAR LAND 15625 SOUTHWEST FWY, SUGAR LAND, TX, 7748) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE450. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V440000 (ELECTRICAL SYSTEM), THE VEHICLE EXPERINCED A FAILURE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE COMPLETELY SHUT OFF. THE CONTACT RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO WALTER MERCEDES IN RIVERSIDE, CALIFORNIA, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER STATED THAT THE RECALL WAS REPAIRED AND COULD NOT BE DUPLICATED. THE APPROXIMATE FAILURE MILEAGE WAS 18,407.

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AFTER STOPPING, WHEN THE CAR TRANSMISSION IS IN DRIVE MODE. IF THE DRIVER PRESSES THE KEYLESS IGNITION BUTTON TO OFF, THE CAR TRANSMISSION SWITCHES TO NEUTRAL MODE. THIS CAUSES ROLLOVER RISK. IF THE DRIVER DOES NOT SEE THAT THE CAR IS IN NEUTRAL, THE CAR CAN ROLL AND CAUSE COLLISION AND RISK TO PEOPLE AROUND. THE CAR SHOULD EITHER STAY IN DRIVE MODE OR SWITCH TO PARK MODE WHEN THE OFF BUTTON IS SWITCHED WHEN THE CAR IS IN DRIVE MODE.

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DRIVER PULLED INTO PARKING SPOT. WHILE CAR WAS STOPPED, AND THE DRIVER ATTEMPTED TO PUT THE VEHICLE IN 'PARK', WHILE PRESSING THE BRAKE, THE CAR VIOLENTLY JUMPED FORWARD TWO TIMES, AT AN EXTREME SPEED, AND WOULD NOT DISENGAGE. TRANSMISSION DISPLAY (P, R, N, D) WAS FLASHING AND VEHICLE CAUSED INJURY TO THE DRIVER AND CHILD.

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