What 103 owners told NHTSA about the 2016 Mercedes-benz Gle-class Hybrid

The contact owns a 2016 Mercedes Benz GLE350. The contact stated that while stationary a second vehicle crashed head-on into the front of the vehicle causing severe damage to the front end. During the crash, neither the front driver-side nor passenger-side airbags were deployed. The driver sustained a fractured right foot and neck injury and the front passenger who was the driver's son sustained a neck injury. Medical attention was required for the driver. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The vehicle was not towed and no police report was taken. The failure mileage was 70,000.

NHTSA ODI 11436621

The contact owns a 2016 Mercedes-Benz GLE400. The contact stated that while driving at slower speeds, the vehicle loss motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The approximate failure mileage was 5,000.

NHTSA ODI 11424642

Battery and antitheft device malfunction causing inability to shift out of neutral and can roll of the road. I left car immediate due to the risk of rolling into traffic without control called for help and secured with blocks. Not confirmed yet by dealer....no warning prior to failure....car is secured waiting for tow for 2 days to the dealership...the keys dont work ..it was a very dangerous situation and other mercedes have encountered this problem noted on line the mercedes dashboard ..

NHTSA ODI 11424264

MY 2016 MB GLE 350 WITH 57750 MILES STALLED IN THE DRIVE THRU LANE AT STARBUCKS. I WAS ABLE TO RESTART THE ENGINE. PARKED FOR APPROXIMATELY 15 MINUTES. NOTED THE CHECK ENGINE LIGHT ON. RE-STARTED THE ENGINE AND BEGAN TO DRIVE HOME. VECHICLE STALLED IN TRAFFIC AND COULD NOT BE RESTARTED. TOWED TO MB DEALER. THIS WAS THEIR ASSESSMENT: VERIFIED COMPLIANT. CONNECTED SDS AND RAN SHORT TEST. FOUND FAULT CODES FOR FUEL PUMP TO HAVE OPEN CIRCUIT & SHORT CIRCUIT. CHECKED POWER AT CONNECTOR TO FUEL PUMP TO FUEL PUMP CONTROL UNIT. NO PWM SIGNAL FOUND COMING FROM FUEL PUMP CONTROL UNIT. CHECKED FUEL PUMP CONTROL UNIT. FOUND FUEL PUMP CONTROL UNIT WET DUE TO WATER LEAKING INTO BACK OF VECH. PERFORMED WATER LEAK TEST. FOUND WATER SLOWLY LEAKING INSIDE OF REAR HATCH AT BOTTOM OF MIDDLE SECTION OF REAR HATCH. TO START RECOMMEND REPLACING REAR HATCH SEAL, RECHECKING TO SEE IF WATER LEAK HAS BEEN STOPPED THEN REPLACING FAULTY FUEL PUMP CONTROL MODULE (IF LEAK HAS BEEN CORRECTED INSIDE OF VECH AND WET ITEMS WILL NEED TO BE AIR DRIED) 4.50 HOURS LABOR. COST $1106.90 TOTAL. PLEASE NOTE THAT THERE ARE 5 OTHER SIMILIAR COMPLAINTS ON THIS WEBSITE FOR THE EXACT SCENARIO. WE WERE FORTUNATE THAT WE WERE EXITING A SHOPPING MALL ON A BUSY SATURDAY WHEN THE TRAFFIC WAS SLOW AND DESPITE THE LARGE NUMBERS OF VECHICLE SURROUNDING US WE WERE NOT INJURIED. I WOULD HATE TO THINK WHAT WOULD HAVE HAPPENED SHOULD THIS HAVE OCCURRED AT A HIGHER SPEED OR IF WE HAD CROSSED THE INTERSECTION. MAY HAVE BEEN DEADLY. PLEASE INVESTIGATE THIS SITUATION THOROUGHLY AS THERE WAS NO PRIOR WARNING OF ANY WATER OR MOISTURE ENTERING THE VECHICLE IN ANY FASHION. DON'T UNDERSTAND WHY SUCH A CRITICAL COMPONENT OF THE FUEL DELIVERY SYSTEM WOULD BE EXPOSED TO WATER OR MOISTURE SUCH THAT IT WOULD BECOME INCAPACITATED ABRUPTLY. PLEASE FOLLOW UP ON THIS CONCERN SO THAT OTHERS MAY NOT BE INJURIED.

NHTSA ODI 11404284

OUR 2016 GLE350 WITH 67K MILES STALLED AT 5:45 P.M. ON A TWO LANE ROAD WITH HIGH TRAFFIC VOLUME. THERE WAS NO INDICATION BEFORE STALLING EXCEPT A RAPID LOSS OF POWER AND DOWNSHIFTING. IT WAS DUSK AND THE VEHICLE STALLED PARTIALLY IN LANE AS THERE WAS NO ROOM WITH WATER DRAINAGE DITCH. DEALER IDENTIFIED A SEAL IN THE LIFT GATE BEING DEFECTIVE ALLOWING WATER TO ACCUMULATE IN THE SPARE TIRE STORAGE AREA IN PROXIMITY TO THE FUEL PUMP. FUEL PUMP MALFUNCTIONED RESULTING IN VEHICLE STALLING. DEALER SHARED MERCEDES WOULD NOT ADDRESS NOR COVER THE $1600 COST TO REPAIR. WHAT VEHICLE ACCUMULATES ENOUGH WATER TO FILL A SPARE TIRE AREA AND IT OVERFLOWS SHORT OUT A NEARBY FUEL PUMP MODULE AND SOAKING THE INSULATION OF THE VEHICLE. VEHICLE IS GARAGED AND SERVICED AS DETERMINED BY THE ON BOARD COMPUTER. THIS IS A SERIOUS ISSUE IN THAT IF WE HAD BEEN ON A FREEWAY THERE IS NO WARING AND THE VEHICLE LOOSES POWER QUICKLY LEAVING NO ROOM TO MOVE OUT OF HARMS WAY.

NHTSA ODI 11399214

WHILE DRIVING AT NIGHT THE VEHICLE HEADLIGHTS ARE VERY DIM. ON A DESERTED ROAD SUCH AS THE ROAD THROUGH DENALI NATIONAL PARK VISIBILITY IS APPROXIMATELY 40 TO 50 FT. AT NIGHT. ALSO BECAUSE OF THE NATURE I IF THE BEAM SEEING MORE THAN 15FT. IN FOG OR SNOW IS EXTREMELY IMPEDED. THE BEAM CREATES A HALO STARTING AT 15FT. FROM VEHICLE THAT REFLECTS IN THE FOG AND CREATES AN OPTICAL ILLUSION.

NHTSA ODI 11398835

BLIND SPOT ASSIST MESSAGE COMES ON AND OFF. THEN DIRECTIONAL SIGNALS STOP WORKING INTERMITTENTLY

NHTSA ODI 11395389

GAS FILLER DOOR WILL NOT OPEN. THE ONLY WAY YOU CAN ACCESS TO THE GAS TANK DOOR LEVER IIS TO OPEN THE REAR HATCH , TAKE THE EMERGENCY ACCESSORIES PANEL COVER AND FEEL THE GAS LEVER AND FLIP

NHTSA ODI 11395029

WHENEVER THE VEHICLE IS STARTED EVERY TIME, THE MESSAGE "COLLISION PREVENTION ASSIST PLUS INOPERATIVE. CHECK THE MANUAL" IS APPEARING. THERE ARE NO KNOWN DAMAGES AND IT APPEARED WHEN THE VEHICLE IS STARTED AFTER PARKING(IN STATIONARY). NO KNOWN CAUSES FOR DAMAGE OF THE SENSOR. DEALER IS ASKING FOR CHECKING THE ISSUE $157 AND MOSTLY SAYS IT IS A SOFTWARE GLITCH. WHY AS A CUSTOMER I SHOULD PAY FOR THE MANUFACTURING DEFECT?

NHTSA ODI 11387667

THE "PANORAMIC SUNROOF" (THE SLIDING PORTION) SUDDENLY EXPLODED AFTER MIDNIGHT ON AN INTERSTATE HIGHWAY AT 75 MPH - SCARING ME INTO SWERVING AND NEARLY WRECKING THE CAR. IF THE SUNSHADE HAD NOT BEEN CLOSED THE GLASS WOULD HAVE BEEN IN OUR EYES AND FACE. PHOTO WAS A GAS STATION 10 MINUTES LATER.

NHTSA ODI 11365674

THE COMMAND HUB WILL NOT CONNECT.

NHTSA ODI 11361447

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS SHATTERED WITHOUT IMPACT. THE CONTACT TOOK THE VEHICLE TO MERCEDES BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024) WHERE THE MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTAC THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE CONTACT WAS ALSO INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT SPOKE TO THE MANUFACTURER AND A CASE WAS FILED. THE CONTACT WAS ALSO INFORMED THAT THE REPAIR WOULD NOT BE COVERED BY THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

NHTSA ODI 11353040

MASTER CYLINDER LEAKED BRAKE FLUID CAUSING BRAKE PEDAL TO BE SOFT AND HIT THE FLOOR.

NHTSA ODI 11352671

WHEN THE CAR IS LOCKED, THE DOORS STILL OPEN . MERCEDES COVERED THE FIRST FAILED LOCKS IN OCT 2019 UNDER WARRANTY AND I COVERED THE SECOND DOOR MARCH 2020. NOW THERE IS A 3RD FAILED LOCK. I CALLED MERCEDES TO COVER BECAUSE THIS IS A SAFETY ISSUE THAT SHOULD BE RECALLED. ALL THE MERCEDES MECHANICS ARE AWARE OF THIS ISSUE . THIS ISSUE SHOULD BE ON THE MERCEDES RECALL . EXAMPLE, LEAVING A DARK PARKING LOT, I ENTER MY VEHICLE AND LOCK THE DOOR BUT YOUR DOORS ARE REALLY NEVER LOCKED , ANYONE CAN OPEN FROM THE OUTSIDE DUE TO THE FAILED LOCKING SYSTEM. THE REASON THIS MAY NOT BE REPORTED OFTEN IS BECAUSE MOST PEOPLE DO NOT TRY TO OPEN THEIR DOOR WITHOUT THEIR KEYS NEARBY.

NHTSA ODI 11338165

WHITE SMOKE DURING STARTUP

NHTSA ODI 11318956

PANORAMIC SUNROOF SPONTANEOUSLY "EXPLODED" WHILE DRIVING 60MPH ON THE FREEWAY. IT WAS A CLEAR, SUNNY MORNING WITH TEMPERATURES IN THE LOW 70'S. I WAS NOT NEAR AN UNDERPASS, NOR BEHIND ANOTHER VEHICLE. IT SOUNDED AS IF A CANNON WENT OFF INSIDE THE VEHICLE, FORTUNATELY THE SUN SCREEN WAS CLOSED OR I WOULD HAVE BEEN SHOWERED IN GLASS. MORE FORTUNATELY, I WAS ABLE TO PULL OVER SAFELY. THIS SUDDEN EXPLOSION COULD HAVE EASILY CAUSED ME TO VEER OFF THE ROAD OR INTO ANOTHER VEHICLE. THE GLASS APPEARED TO EXPLODE "UPWARD". THE CAR WAS TOWED TO MB DEALERSHIP, WHERE THE SERVICE DEPARTMENT STATES IT IS NOT CONSIDERED A WARRANTY ITEM. MY CONTACT WITH MB USA WAS EQUALLY DISAPPOINTING IN THEIR REFUSAL TO HAVE A FIELD REPRESENTATIVE LOOK AT THE VEHICLE. BASED ON THE MULTIPLE REPORTS/INCIDENTS ON NHTSA AND CONSUMER REPORTS, IT IS IMPOSSIBLE THAT MERCEDES-BENZ IS NOT AWARE OF THIS DANGEROUS STRUCTURAL AND/OR PARTS DEFECT.

NHTSA ODI 11318503

SINCE THE TIME I PURCHASED THIS CAR, THE BRAKES HAVE REPEATEDLY MADE LOUD SQUEALING NOISES. MERCEDES HAS REPEATEDLY EXAMINED THE CAR AND TOLD US IT IS FINE AND NOT DANGEROUS. THEY HAVE NEVER FIXED THE NOISE. HOWEVER, MORE RECENTLY IN DECEMBER 2019, THE CAR DEVELOPED A STRONG FUEL ORDER IN BOTH THE CABIN AND OUTSIDE THE VEHICLE. WE BROUGHT IT TO A MECHANIC WHO SAID IT WAS A PROBLEM WITH THE CLAMP AND THE FUEL LINE. HE CALLED THE LOCAL MERCEDES DEALER WHO TOLD HIM TO ADJUST THE CLAMP. THAT HAS NOT FIXED THE PROBLEM. THE SMELL IS VERY STRONG, AND I AM SCARED TO DRIVE THIS VEHICLE. FROM ONLINE SEARCHES, I HAVE FOUND OTHER PEOPLE SEEM TO BE EXPERIENCING THE SAME TYPE OF PROBLEM WITH MERCEDES CARS.

NHTSA ODI 11299184

I PURCHASED MY 2016 MERCEDES BENZ GLE 350 LATE SEPTEMBER 2019. SINCE I HAVE OWNED THE VEHICLE I HAVE HAD ISSUES WITH WATER GETTING IN THROUGH THE LIFT GATE. ON SATURDAY JAN 4 THIS WATER ENTRY THROUGH TRUNK CAUSED MY MERCEDES BENZ TO STALL WHILE DRIVING. FORTUNATELY I WAS ON A SAFE ROADWAY WITH AMPLE SPACE BETWEEN OTHER DRIVES AND AN ACCIDENT DID NOT OCCUR. AFTER TOWING IT HOME I HAD THE CAR DIAGNOSED BY MY LOCAL MERCEDES BENZ SPECIALIST. THE COMPUTER HAD THE FOLLOWING STORED DIAGNOSTIC CODES. P053F94 STORED THE FUEL PRESSURE DURING A COLD START IS IMPLAUSIBLE. THERE EXISTS AN UNEXPECTED INSTRUCTION. P062800 CURRENT THE OUTPUT FOR THE FUEL PUMP HAS A SHORT CIRCUIT TO THE GROUND. U010987 CURRENT AND STORED COMMUNICATION WITH THE FUEL PUMP MODULE IS FAULTY. THE MESSAGE IS LOST. THESE DIAGNOSTIC CODES LED TO TECHNICAL SERVICE BULLETIN WATER ENTRY THROUGH TRUNK REFERENCE NUMBER(S) LI88.50-P-069683 VERSION 1 DATE OF ISSUE: APRIL 12, 2019 FUNCTION GROUP 88.50 TRUNK LID COMPLAINT TRUNK SEAL IS LOOSE, VEHICLE WILL NOT START, OR CHECK ENGINE LIGHT
 CAUSE POSSIBLE IMPROPER FIT OF TRUNK SEAL OR WATER ENTRY TO THE FUEL PUMP UNIT REMEDY PLEASE OPEN A PTSS CASE. DO NOT MODIFY IN ANYWAY.

NHTSA ODI 11299404

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. WHILE DRIVING 25 MPH, THE CONTACT WAS UNABLE TO SEE A PEDESTRIAN CROSSING THE ROAD BECAUSE BOTH FRONT HEADLIGHTS WERE NOT ILLUMINATED BRIGHTLY ENOUGH. THERE WERE NO INJURIES OR WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF ESCONDIDO (LOCATED AT 1101 W 9TH AVE, ESCONDIDO, CA 92025, (760) 745-5000) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,300. *TR

NHTSA ODI 11252444

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE450 AMG. THE CONTACT STATED THAT THE FRONT WHEEL WELL LINER PIN/SCREW ON BOTH THE DRIVER AND PASSENGER SIDES WERE LOOSE, WHICH CAUSED THE WHEEL LINER TO MAKE CONTACT WITH THE TIRES WHILE DRIVING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,001.

NHTSA ODI 11241685

SRS MALFUNCTION LIGHT POPPED UP WITH CAR NEVER BEING IN ANY SORT OF ACCIDENT

NHTSA ODI 11210674

I AM EXPERIENCING ISSUES WITH MY ACTIVE CURVE SYSTEM, THAT OTHER MB MODELS OF THE SAME YEAR AND CLASS ARE EXPERIENCING. SOME OF THE 2016 GLE'S HAVE BEEN RECALLED FOR THIS PARTICULAR ISSUE, BUT MY VEHICLE/VIN HAS NOT BEEN INCLUDED IN THE RECALL. I RECEIVE THIS ERROR MESSAGE WHEN TURNING A CURVE. MY VEHICLE IS UNDER WARRANTY AND MB WILL NOT PAY FOR THIS WITH MY CPO WARRANTY. THE DEALERSHIP HAS QUOTED ME $6984.00 TO FIX THE ISSUE. PLEASE INVESTIGATE THIS MATTER BECAUSE I THINK THAT MY VEHICLE/VIN SHOULD HAVE BEEN INCLUDED WITH THE CURRENT RECALL CAMPAIGN NUMBER 18V27200. MY ACTIVE CURVE SYSTEM HAS BEEN LEAKING OIL. I AM CONCERNED AS THIS IS A FIRE HAZARD AND SAFETY ISSUE. I CAN SMELL THE OIL BURNING AS WELL AS SEE IT FOAMING FROM THE FLUID CANISTER.

NHTSA ODI 11203655

MY VEHICLE IS HAVING AN ERROR MESSAGE THAT STATES ACTIVE CURVE ASSIST MALFUNCTION. I KNOW THAT SOME OF THE 2016 GLE COUPES WERE INCLUDED IN A RECALL, BUT MY VEHICLE HAS NOT BEEN INCLUDED IN THE RECALL AND I AM NOW EXPERIENCING ISSUES. THIS MESSAGE SHOWS WHEN THE VEHICLE IS TURNING.

NHTSA ODI 11203524

SHATTERING/EXPLODING SUNROOF

NHTSA ODI 11175834

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE VERY DIM AND IT WAS DIFFICULT FOR THE CONTACT TO SEE THE ROAD WHILE DRIVING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HAGERSTOWN (1955 DUAL HWY, HAGERSTOWN, MD 21740, (301) 733-2301) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. *TT*JB

NHTSA ODI 11150201