What 138 owners told NHTSA about the 2016 Mercedes-benz Glc-class Hybrid

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: LOKEY MERCEDES BENZ, CLEARWATER, FL, 19820 US HWY 19 NORTH, CLEAR WATER, FL 33764, 888-992-3898, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT

NHTSA ODI 11021474

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF RICHMOND LOCATED AT 8225 W BROAD ST, HENRICO, VA 23294; (804) 755-9300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-367-6372, BUT WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11012763

A RECALL WAS ISSUED ON MY VEHICLE 4 MONTHS AGO AND THE DEALER AND MANUFACTURER ARE STILL STATING THAT THEY DO NOT HAVE THE PART TO PROPERLY REPAIR THE VEHICLE. THEIR NOTICE STATES THAT THERE IS A CONCERN THAT OVERHEATING OF THE STARTING CURRENT LIMITER COULD CAUSE SURROUNDING COMPONENTS TO MELT & POTENTIALLY CREATE THE RISK OF FIRE. I NEED THIS ISSUE FIXED BY THE MANUFACTURER & 4 MONTHS IS AMPLE TIME FOR THEM TO HAVE THE REPAIR PART AVAILABLE.

NHTSA ODI 10992843

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10985863

TL* THE CONTACT OWNS A 2016 MERCEDES BENZ GLC300. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THERE WAS AN ABNORMAL BURNING ODOR COMING FROM THE VEHICLE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 06/02/17*LJ *CN

NHTSA ODI 10971793

THIS CAR IS SUBJECT TO A SAFETY RECALL DATED MARCH 8, 2017. MANUFACTURER AND DEALER HAVE FAILED TO OFFER REMEDY WITHIN 60 DAYS. I AM TOLD BY BOTH MERCEDES BEN USA AND BY THE LOCAL DEALER FROM WHICH WE PURCHASED THE VEHICLE (PURCHASED NEW) THAT NO REMEDY IS CURRENTLY AVAILABLE.

NHTSA ODI 10971736

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10958812

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10958464

I WAS STOPPED AT A RED LIGHT ON A MAJOR THREE LANE EACH DIRECTION HIGHWAY IN SUBURBAN IL, WHEN I STARTED TO GO AFTER THE LIGHT CHANGE THE CAR STUTTERED AND TURNED OFF. IT WAS RENDERED COMPLETELY INOPERABLE. THE CAR WOULD NOT SHIFT INTO NEUTRAL. THE RADIO AND WINDOWS WORKED, BUT NO OTHER ELECTRICAL COMPONENTS WORKED (E.G. DOOR LOCK/UNLOCK).

NHTSA ODI 10899666

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

NHTSA ODI 10882435

MESSAGE: DATE: 06/07/2016: RECENTLY, I PURCHASED A 2016 MERCEDES GLC300 AND WAS VERY UNHAPPY WITH THE FACT THAT THE ECO MODE IS THE DEFAULT AND IT HAS TO BE TURNED OFF MANUALLY EACH TIME YOU START THE ENGINE. I CALLED MERCEDES AND THEY SAID THERE IS NO WAY TO TURN IT OFF COMPLETELY. I BELIEVE THIS PRESENTS A HIGH RISK FOR STALLS THAT COULD POSSIBLY RESULT IN SEVERE BODILY HARM AND EVEN DEATH. WHEN THE CAR IS STOPPED THE ENGINE TURNS OFF AND WILL START IF ONE PRESSES THE GAS PEDAL. FOR EXAMPLE; WHEN TURNING LEFT AT AN INTERSECTION IT IS VERY UNCOMFORTABLE TO KNOW THAT THE ENGINE IS TURNED OFF AS YOU START TO PRESS THE GAS PEDAL--WHILE A LARGE TRUCK IS COMING VERY FAST. ONE JUST HOPES THAT THERE IS NO DELAY OR PAUSE WHEN YOU PRESS THE GAS PEDAL. I FIRMLY BELIEVE THAT THIS ECO ALWAYS ON (EXCEPT WHEN YOU REMEMBER TO PRESS A BUTTON TO TURN IT OFF) PRESENTS THE POTENTIAL FOR A VERY SERIOUS ACCIDENT. MERCEDES SHOULD PROVIDE AN OPTION THAT WILL ALLOW THIS ECO MODE TO BE SET TO ALWAYS OFF. THANK YOU! [XXX] MAIL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10872883

DATE: 06/06/2016: RECENTLY PURCHASED A 2016 MERCEDES GLC300 AND WAS UNHAPPY WITH THE FACT THAT THE ECO MODE IS THE DEFAULT AND IT HAS TO BE TURNED OFF MANUALLY EACH TIME YOU START THE ENGINE. I CALLED MBUSA AND THEY SAID THERE IS NO WAY TO TURN IT OFF COMPLETELY. I BELIEVE THIS IS A SAFETY HAZARD WITH SERIOUS RISK OF BODILY INJURY OR DEATH. WHEN THE CAR IS STOPPED THE ENGINE TURNS OFF AND WILL START IF ONE PRESSES THE GAS PEDAL. WHEN TURNING LEFT AT AN INTERSECTION IT IS VERY UNCOMFORTABLE TO KNOW THAT THE ENGINE IS TURNED OFF AS YOU START TO PRESS THE GAS AS A LARGE TRUCK IS COMING VERY FAST. ONE JUST HOPES THAT THERE IS NO DELAY OR PAUSE WHEN YOU PRESS THE GAS PEDAL. I FIRMLY BELIEVE THAT THIS ECO ALWAYS ON (EXCEPT WHEN YOU REMEMBER TO PRESS A BUTTON TO TURN IT OFF) PRESENTS A HIGH RISK HAZARD. MERCEDES SHOULD PROVIDE AN OPTION THAT WILL ALLOW THIS ECO MODE TO BE SET TO ALWAYS OFF.

NHTSA ODI 10872784

THREE WEEKS AFTER BUYING THE GLC300 4MATIC THE ENGINE MISFIRES, GOT STRANDED IN AC NEW JERSEY, THE CAR WAS AT THE DEALER FOR 3 WEEKS, THEY REPLACED ALL FUEL INJECTOR/COILS AND IT KEPT HAPPENING, THEN THE FUEL MODULE GOT REPLACED AND IT RAN FINE FOR 4 WEEKS AND THE PROBLEM CAME BACK, GOT STRANDED IN BOSTON, THE CAR WAS AT THE DEALER FOR 2 WEEKS, THIS TIME THEY REPLACED THE ENGINE CONTROL UNIT (TODAY 4-22-16), I'M PICKING IT UP TOMORROW. I OWN THE CAR FOR 12 WEEKS AND ONLY BEEN ABLE TO DRIVE IT 7 WEEKS, SO DISAPPOINTED IN MERCEDES BENZ.

NHTSA ODI 10861027

STARTER MOTOR FAILURE IN "ECO START" MODE AT INTERSECTION. WAS IN AN INTERSECTION WHEN CAR STALLED AND THREW A CODE. STARTER MOTOR HAD TO BE REPLACED IN FULL. VEHICLE HAD LESS THAN 1,000 MILES ON IT AND WAS 3 WEEKS OLD AT THE TIME OF THE EVENT.

NHTSA ODI 10853024

I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.

NHTSA ODI 10816305