What 138 owners told NHTSA about the 2016 Mercedes-benz Glc-class Hybrid

According to NHSTA ID 21V197000 bulletin, my 2016 GLC 300 qualifies for recall related to sunroof safety matter. My sunroof is loose and dealer said since your organization didn’t include my VIN for this recall, they will not address it. Can you please add my VIN. I’m experiencing exactly as described in your recall bulletin. Thank you!

NHTSA ODI 11554552

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GEORGETOWN (7401 I-35, GEORGETOWN, TX 78626, (512) 930-6150) AND WAS TEMPORARILY REPAIRED. THE CONTACT WAS UNAWARE OF THE REPAIR SPECIFICS; HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE WINDSHIELD WIPERS WERE PREVIOUSLY REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

NHTSA ODI 11259134

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF SUDDENLY EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CLEAR LAKE (500 GOLF FREEWAY S, LEAGUE CITY, TX)BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNKNOWN.

NHTSA ODI 11164206

THE WIND SHIELD WIPER'S ELECTRIC MOTOR AND WORM GEAR MALFUNCTIONED WHILE DRIVING IN THE RAIN ON AN INTERSTATE HIGHWAY. THE RAIN SENSOR OPTICS WERE ON AND OPERATIONAL AT THE TIME OF THE INCIDENT. AS THE RAIN VOLUME INCREASED, THE AUTOMATIC SENSORS INCREASED THE WIPER VELOCITY. THE PASSENGER'S SIDE BLADE UNIT OVER-TORQUED AND BECAME ENTANGLED WITH THE DRIVER'S SIDE ROD. THIS ENTANGLEMENT CAUSED BOTH WIPER BLADES TO DETACH FROM THEIR RODS. THE TANDEM SYSTEM WIPER GEAR DISCONTINUED TO WORK, LEAVING THE DRIVER AND PASSENGER SIDE RODS IN A 45 DEGREE ANGLE, BLOCKING VISIBILITY. THE RODS, WITHOUT THE ENTIRE WIPER BLADE ATTACHMENTS DAMAGED THE WINDOW. DUE TO THE SAFETY HAZARD, BOTH RODS IN THE LINE OF THE DRIVER'S VISIBILITY AND THE WEATHER CONDITIONS, THE CAR WAS IMMEDIATELY DEEMED INOPERABLE DUE TO THIS MALFUNCTION.

NHTSA ODI 11124684

WIPER SHUDDERING OR 'JUDDERING' ACROSS WINDSHIELD. HAVE TAKEN IN TO DEALER AT LEAST 4 TIMES, NO RELIEF. THE DEALER FINALLY SAID THERE WAS NOTHING THEY COULD DO. HAVE HEARD NUMEROUS OTHER ISSUES OF THIS EXACT NATURE. WIPERS HAVE BEEN REPLACED MANY TIMES, GLASS SPECIALISTS ENLISTED, CLASS PROFESSIONALLY CLEANED, ANGLE OF WIPER BLADE TO GLASS MEASURED, ETC. ONLINE POSTS INDICATE THIS ISSUE IS SYSTEMIC THROUGHOUT THE WORLD. IN A $50K CAR (OR ANY CAR REALLY) THIS IS OUTRAGEOUS. BUT MORE IMPORTANTLY, THIS IS A MAJOR SAFETY ISSUE, PERIOD!

NHTSA ODI 11020578