What 317 owners told NHTSA about the 2016 Mercedes-benz C-class Phev

2016 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO STARTER CURRENT LIMITER. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR ON THE STARTER WAS COMPLETED THE FAILURE BEGAN. THE VEHICLE WOULD SHUT OFF WHILE DRIVING. *JS

NHTSA ODI 11153790

MY CAR HAS A SAFETY RISK OPEN RECALL SINCE FEBRUARY 08, 2017 THAT HAS NOT BEEN FIXED. I HAVE NOT BEEN CONTACTED BY AN AUTHORIZED MERCEDES BENZ DEALER TO TAKE MY CAR IN AND REMEDY THE SAFETY RECALL. THE RECALL NOTICE STATES SUMMARY: DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DECIDED THAT ON CERTAIN C-CLASS (205 PLATFORM), E-CLASS (213 PLATFORM) AND GLC (253 PLATFORM) VEHICLES, THE STARTING CURRENT LIMITER COULD BE OVERLOADED UNDER CERTAIN CONDITIONS DURING THE STARTING PROCEDURE. IN THE EVENT THE STARTER IS BLOCKED DUE TO ENGINE/TRANSMISSION DAMAGE (E.G. HYDRO LOCKED ENGINE), A VERY HIGH ELECTRIC CURRENT WOULD FLOW THROUGH THE STARTING CURRENT LIMITER DURING THE SUBSEQUENT START ATTEMPT. SHOULD THE DRIVER ATTEMPT TO START THE ENGINE REPEATEDLY DESPITE THE ENGINE NOT CRANKING, THE VERY HIGH ELECTRIC CURRENT DRAW MIGHT LEAD TO OVERHEATING OF THE STARTING CURRENT LIMITER. IN A WORST CASE, SURROUNDING COMPONENTS MIGHT MELT, AND POTENTIALLY IGNITE AND LEAD TO A FIRE. SAFETY RISK: IN THE EVENT THE STARTER IS BLOCKED DUE TO ENGINE/TRANSMISSION DAMAGE (E.G. HYDRO LOCKED ENGINE), A VERY HIGH ELECTRIC CURRENT WOULD FLOW THROUGH THE STARTING CURRENT LIMITER DURING THE SUBSEQUENT START ATTEMPT. SHOULD THE DRIVER ATTEMPT TO START THE ENGINE REPEATEDLY DESPITE THE ENGINE NOT CRANKING, THE VERY HIGH ELECTRIC CURRENT DRAW MIGHT LEAD TO OVERHEATING OF THE STARTING CURRENT LIMITER. IN A WORST CASE, SURROUNDING COMPONENTS MIGHT MELT, AND POTENTIALLY IGNITE AND LEAD TO A FIRE. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL RETROFIT A FUSE ON THE STARTING CURRENT LIMITER ON THE AFFECTED VEHICLES. RECALL STATUS: RECALL INCOMPLETE

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TAKATA RECALL NHTSA RECALL NUMBER 17V114 : PURCHASE THE VEHICLE ON DECEMBER OF 2016, WE GOT A RECALL LETTER IN MARCH OF 2017 LETTING US KNOW OF THE RECALL BUT WAS NOTIFY THAT THE PART IS NOT AVAILABLE FOR REPAIR TILL AUGUST OF 2017 . ON AUGUST 05 THE CAR CAUGHT ON FIRE IN THE MIDDLE OF THE STREET DUE TO RECALL PART.

NHTSA ODI 11021534

TL* THE CONTACT OWNS A 2016 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, THE VEHICLE BECAME STRANDED IN HIGH STANDING WATER AND STALLED. THE CONTACT STATED THAT HER SIBLINGS WERE ABLE TO PUSH THE VEHICLE OUT OF THE HIGH STANDING WATER. THE CONTACT STATED THAT AFTER THREE ATTEMPTS TO RESTART THE VEHICLE, THE CONTACT NOTICED SMOKE BILLOWING FROM BENEATH THE DASHBOARD. THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. NO INJURIES WERE SUSTAINED IN THE FIRE. MERCEDES ROADSIDE ASSISTANCE WAS CONTACTED BUT FAILED TO SHOW UP. THE VEHICLE WAS FIRST IMPOUNDED AND THEN TOWED TO MERCEDES BENZ OF CUTLER BAY LOCATED AT: 10701 SW 211 ST, CUTLER BAY, FL 33189, (305) 251-0345. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE CONTACT STATED THAT THE VEHICLE HAD NOT YET BEEN CONFIRMED AS A TOTAL LOSS.

NHTSA ODI 11018792

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ATLANTA CLASSIC CARS MERCEDES-BENZ LOCATED AT 1705 BOGGS RD NW, DULUTH, GA 30096; (770) 279-3600) WAS CALLED AND THE CONTACT LEFT A VOICE MESSAGE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11006372

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE PUSH START BUTTON FAILED TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (WEST PALM BEACH MERCEDES-BENZ LOCATED ON 4000 OKEECHOBEE, WEST PALM BEACH, FL). THE CONTACT WAS INFORMED THAT THE CORRECT KEY WAS NOT USED TO START THE VEHICLE. THE VEHICLE COULD NOT BE SERVICED BECAUSE THE PART FOR THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11000297

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, MERCEDES BENZ OF FORT WASHINGTON 404 PENNSYLVANIA AVENUE FORT WASHINGTON, PA 19034, WAS CONTACTED AND INFORMED THE CONTACT THAT THEY HAD NOT HEARD OF THE RECALL PREVIOUSLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE DUE TO A CONSTANT HOLD TIME APPLIED TO THE CALLS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER STATED THE HE WANTED TO WITHDRAW HIS COMPLAINT. UPDATED 09/20/2017*JS

NHTSA ODI 10992646

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10985955

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10979077

ON OCT 14TH AT NIGHT CAR WAS DRIVEN IN HEAVY RAIN OFF INTERSTATE I5 OFF RAMP TO EXIT INTERSTATE. THERE WERE CARS BOTH IN FRONT AND BEHIND US EXITING AND UPON DRIVING FURTHER NOTICED THERE WAS STANDING WATER. OTHER CARS WERE MAKING IT THROUGH SLOWLY, THERE WAS NO ROOM TO TURN AROUND. THIS CAR ALMOST MADE IT TO THE END OF THE OFFRAMP AND THEN STALLLED. OTHER CARS WERE FORCED TO GO AROUND. TRIED TO RESTART THE CAR TO NO AVAIL. CALLED FOR ROADSIDE ASSISTANCE. NOTICED SMOKE COMING FROM THE HOOD AND THEN ALL LIGHTING WENT DARK IN CAR. THEN SAW FLAMES FROM THE HOOD. QUICKLY RAN THROUGH WATER TO ESCAPE AND FLAMES GOT SEVERAL FEET HIGH. PASSER BY'S HAD CALLED 911 AS ENTIRE FRONT OF CAR WAS ENGULFED IN FLAMES. FIRE DEPARTMENT HAD TO CUT OPEN CAR HOOD TO PUT OUT FIRE. CAR DAMAGED BEYOND REPAIR AND THEY TOO WERE INCREDULOUS THAT A NEW CAR WOULD BE ENGULFED IN FLAMES AFTER STALLING IN THE RAIN.

NHTSA ODI 10916229

AFTER STOPPING AND WAITING AT A TRAFFIC LIGHT FOR 15-30 SECONDS, I HAD MY FEET ON THE BRAKES AND LEFT TURN INDICATOR ON. THE "HOLD" OPTION TO LOCK MY BRAKES WAS NOT ENGAGED. THE CAR WAS STATIONARY. WITHOUT WARNING, THE CAR SHIFTED INTO DRIVE AND JOLTED FORWARD INTO THE VEHICLE AHEAD OF ME AT THE LIGHT. (I WAS THE SECOND CAR IN LINE, AND I STOPPED ABOUT A HALF CAR LENGTH BEHIND THE OTHER DRIVER.) THE ACCELERATION WAS NOT A TYPICAL, GRADUAL MOVEMENT ASSOCIATED WITH WHAT HAPPENS WHEN I RELEASE MY FOOT FROM THE BRAKE TO DRIVE. IT WAS A SUDDEN AND JARRING JUMP REGARDLESS OF THE FACT THAT MY FOOT NEVER LEFT THE BRAKE. I TRIED TO PRESS THE BRAKES MULTIPLE TIMES TO STOP THE FORWARD MOVEMENT, BUT MY CAR HIT THE VEHICLE IN FRONT OF ME TWICE. THE STEEL BUMPER OF THE OTHER VEHICLE WAS NOT DAMAGED. THE FRONT AREA OF MY HOOD (EMBLEM AND GRILL) WERE CRUSHED. I REPORTED EARLIER ELECTRONIC ISSUES TO MY LOCAL DEALERSHIP AS NOTABLE ODDITIES, BUT NONE MADE ME THIS CONCERNED ABOUT SAFETY OF OTHERS, MY PASSENGERS, AND MYSELF. AS RECENTLY AS A WEEK EARLIER, MY REAR-VIEW CAMERA FROZE AND LOCKED AS I WAS REVERSING INTO MY GARAGE, SO HAD I TRUSTED THE SCREEN IN MY CAR, I WOULD HAVE REVERSED ANOTHER 5-10 FEET INTO MY GARAGE. I COULD NOT UNFREEZE IT WITHOUT PUTTING THE CAR BACK INTO DRIVE AND RESTARTING MY CAR. MONTHS EARLIER, THE SENSOR ON MY SIDE MIRRORS STARTED TO GO OFF WITHOUT ANY OTHER SOURCE OF DANGER OR COLLISION ON VACANT STREETS. THE AIR PRESSURE ALERT WARNED THAT MY TIRES WERE BECOMING DANGEROUSLY FLAT; HOWEVER, EN ROUTE TO THE GAS STATION, THE PRESSURE MONITOR NOTED THAT ALL TIRES WERE NOW RETURNING TO NORMAL PRESSURE LEVELS AND NO INFLATION WAS NEEDED. THERE HAVE BEEN MANY PECULIAR EVENTS WITH THIS NEW C300 IN RECENT MONTHS, BUT MY PRIMARY CONCERN AS A CAREGIVER IS THE SUDDEN ACCELERATION FROM A STOPPED POSITION--OR FROM ANY POSITION--WITHOUT MY DIRECTION OR INTENT.

NHTSA ODI 10907333

C300 ANTI COLLISION SENSOR MALFUNCTION LIGHT DISPLAYED AND LOSS ENGINE POWER FOR SEVERAL SECONDS. THE CAR WAS TRAVELING APROX 20 MPH AT THE TIME ON CITY STREET. THEN POWER RESUMED, THE WARNING LIGHT WENT OUT. MERCEDES-BENZ OF TEMECULA, CA COULD NOT FIND A PROBLEM. WORKORDER 229423, 9/13/16

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