What 54 owners told NHTSA about the 2016 Lincoln Mkz Hev

The contact owns a 2016 Lincoln MKZ. The contact stated that while reversing, the rearview camera was inoperable, and the message "Camera Is Unavailable" was displayed. An unknown dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not yet contacted. The failure mileage was 43,800.

NHTSA ODI 11674318

My MKZ started slowly losing coolant and running rough particularly upon starting the engine. Two days later the overheating warning came on and I pulled over and shut off the engine. Sioux Falls Ford has diagnosed it as coolant intrusion in the engine requiring a new engine block.

NHTSA ODI 11666907

The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the engine overheated with smoke coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact stated the vehicle lost motive power but was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

NHTSA ODI 11664541

Backup camera is showing opposite side. Left side is on yhe right and right side is on the left

NHTSA ODI 11660488

I’ve had my car for 7 months and the power steering went out. Not able drive until repaired for $2000.

NHTSA ODI 11631723

Eco Boost 2.0 Coolant Intrusion to Cylinders Needs new motor, very well known issue by Ford and they are not willing to pay for repairs

NHTSA ODI 11624562

My power steering electric system doesn’t work, the steering gear motor may have detached from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds

NHTSA ODI 11597690

While driving a complete loss of brake incident occurred. The brake pedal got still, and the car would not stop. Luckily, we were close to home and was able to slow down enough to turn around and get home slowly. Upon investigation it was found the coupler (Part that connects camshaft to brake pump) failed causing the brake pump to not work. This situation is extremely dangerous as we had no prior warning to failure. Even the complete loss of brakes did not have any indicator lights during the incident. Considering the operation of the coupler, how could something so small and so important be weak enough to snap internally, causing a complete loss of brakes with no warning.

NHTSA ODI 11582280

I brought my 2016 MKZ in for a Safety Recall on front brake hoses. I was told that the lug nuts were swollen and would have to be replaced and would cost 166.27. Had to do it to have the brake hoses replaced. They were replaced with the same type of aluminum lug nuts. This defective type lug nut has been a problem for over 10 years yet nothing has been done to change it. Luckily I didn’t have a flat tire I couldn’t have changed.

NHTSA ODI 11567022

Steering wheel is wobbly and loose

NHTSA ODI 11563905

Check engine light came on, car ran hot, and emitted smoke. It also began to run rough. Frightening to say the least. I immediately drove home and took it to my mechanic the next day. He found coolant leaked into cylinder 3. He did research and found tons of reports of the same problem with the Ford 2.0 eco boost engine. Several people reported engine seizing, smoke, or fires. This is a safety hazard.

NHTSA ODI 11540859

The contact owns a 2016 Lincoln MKZ. The contact stated while driving 40 MPH, the check engine warning light illuminated and the contact smelled a odor of burning. The contact was able to pull over into a parking lot and examined under the hood and notice that coolant had leaked. The vehicle was towed to an independent mechanic for diagnosis and stated that cylinder two had misfired and coolant had leaked into the engine and the engine needed to be replaced and advised to contact the local dealer. The vehicle was towed to the dealer that also stated that the engine needed to be replaced and advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance and was advised to contact NHTSA. The failure mileage was 70,000.

NHTSA ODI 11536595

The contact owns a 2016 Lincoln MKZ. The contact stated while driving 45 mph, another vehicle intercepted his lane from the left, and when depressing the brake pedal, the vehicle independently shifted to the right causing the vehicle to hit a curb and damaging the front passenger side tire. No air bags deployed. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was not drivable. The vehicle was towed to a towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The VIN was associated with NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.

NHTSA ODI 11536310

I had gotten off the highway to pick up a package. When I started to pull out of the driveway my brake pedal went all the way to the floor. Thankfully I was only going a couple miles an hour and there was enough braking that I was able to stop. I had gotten the recall notice a week prior and the letter said that there would be additional notification when parts were available. I was incredibly lucky!!

NHTSA ODI 11521875

The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11521607

The contact owns a 2016 Lincoln MKZ. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the brake warning light, the ABS warning light, and the brake fluid warning light illuminated. The contact then stated that she depressed the brake pedal to slow the vehicle; however, she had to depress the brake pedal to the floorboard for the vehicle to stop. The dealer was notified of the failure and the vehicle was scheduled to be towed. The vehicle had not yet been diagnosed ore repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 141,503. VIN tool confirms parts not available

NHTSA ODI 11519987

2016 LINCOLN MKZ. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 23V-162.

NHTSA ODI 11519758

The contact owns a 2016 Lincoln MKZ. The contact stated that while starting the vehicle, the brake pedal was depressed; however, the brake pedal became stiff. The contact self-inspected the vehicle and noticed an excessive amount of fluid underneath the vehicle. The vehicle was taken to an independent mechanic, who inspected the vehicle and related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11519404

Didn’t slow down right away

NHTSA ODI 11519226

The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the front brake flexible hose inspection. The contact stated that while the dealer was conducting the inspection, the hood failed to open after several attempts. The dealer then lubricated the hood latch and was able to open the hood after several attempts. The dealer informed the contact that the brake fluid was at the minimum level. The contact stated that she was concerned that she would not be able to monitor the brake fluid level due to hood latch failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000. VIN tool confirms parts not available.

NHTSA ODI 11518717

The contact owns a 2016 Lincoln MKZ. The contact stated that the driver's side seat belt failed to function as needed. The vehicle was taken to the dealer; however, the part to do the repair was not available. The contact related the failure to Technical Service Bulletin: 16S42 (Pretensioner Cable). The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

NHTSA ODI 11515922

I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.

NHTSA ODI 11513426

Sunday, Sept 11, 2022, 2:55 pm. Was stopped at light at 16/Mound in Warren, MI. My car lurched forward while I had my foot firmly on Brake, the brakes had failed, but no warning lamps were activated till after the crash. I bumped the vehicle in front of me, an older model Jeep. No one was injured. My hood was pushed in, front bumper and lighted were damaged. Little damage to back bumper of Jeep. Warren Police came and issued an Incident Report. I DID NOT receive a traffic ticket Insurance damage to my car was $7,000 I had received a Notice from Lincoln(attached) in early Sept, 2022 (Customer Satisfaction Program 22N02) warning that "brake fluid may leak from one or both front brake flexible hoses." I had noticed some drops of either oil or brake fluid and was going to schedule an appointment with Lincoln, but the crash happened. Since the vehicle is currently in the collision shop, the brake lines have not yet been examined. The Police officer did see the warning light THAT WENT ON AFTER THE CRASH and said he would note it in his report.

NHTSA ODI 11485863

While driving, my passenger front brake line bursted. This is not normal and should not have happened. I had my kids in the car. I was able to coast into a parking lot to get off the road. There was no road hazards either at the time of the incident. There is no know cause to me as to why this happened. There is a known recall for this happening but not tied to my specific vin.

NHTSA ODI 11476282

UNKNOWN - When I'm driving at a lower speed, I will feel a bounce back in the brake or gas pedal and will receive 4 different alerts on my dashboard (hill start unavailable, service auto trac and a couple others). Once this happens, I loose power steering and it becomes difficult to turn my wheel. At times, this will happen when I am reversing and caused my car to go into neutral on it's own. When I tried to go into reverse or drive, it wouldn't switch. The emergency brakes wouldn't come off when the tow truck man tried to tow it. The dealership stated it was a fuse and fixed that after paying the amount due, but it still continues to happen

NHTSA ODI 11471097