Aug 24, 2018Transmission & drivetrainWheels
TIRE PRESSURE SENSOR LIGHT HAS BEEN ON SINCE CAR WAS BOUGHT NEW, HAD IT CHECKED BY DEALER AND THEY SAID IT WOULD GO OFF AFTER DRIVEN A FEW MILES. ENGINE LIGHT CAME ON AROUND 50K MILES AND BEFORE I COULD GET IT CHECKED IT WENT OFF. I WAS TOLD THE ONLY WAY THE COMPUTER COULD DETECT THE PROBLEM WAS IF THE LIGHT WAS ON. IT HAS CAME ON AND GONE BACK OFF SEVERAL TIMES. NOW IT HAS CAME ON AT 90K MILES AND THE I HAD IT CHECKED AND WAS TOLD I HAD A BAD CRANKSHAFT SENSOR AND A BAD CAMSHAFT SENSOR. NOW THE TRANSMISSION HAS STARTED SLIPPING AT 90K MILES. I'M ALSO ON MY 3RD SET OF TIRES ON THE FRONT BECAUSE THE FRONT END WILL NOT STAY ALIGNED
NHTSA ODI 11122207
Aug 24, 2018EngineFuel system
WHEN DRIVING THE ENGINE WILL STALL/STOP WITHOUT WARNING. WITH IT GOING STARIGHT OR TURNING IT DOES NOT MATTER. YOU HAVE TO COMPLETELY STOP THE VEHICLE AND THEN RESTART THE ENGINE. THIS HAS HAPPENED ON A NUMBER OF OCCASIONS
NHTSA ODI 11122236
Aug 13, 2018Electrical system
TL* THE CONTACT OWNS A 2016 JEEP PATRIOT. THE CONTACT STATED THAT THE IGNITION FAILED TO START THE VEHICLE SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TOWED TO SAFFORD CHRYSLER JEEP DODGE RAM SRT FIAT OF SPRINGFIELD (7611 LOISDALE RD, SPRINGFIELD, VA 22150, (703) 866-1700), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD A WARRANTY ON THE VEHICLE AND WAS UNCERTAIN IF THE VEHICLE WOULD BE SERVICED UNDER THE WARRANTY. THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER TO DETERMINE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
NHTSA ODI 11119585
Aug 9, 2018Engine
MY CAR WAS PARKED AT HOME IN PARKING LOT. I USED CAR EARLIER DURING THE MORNING AND HAD NO PROBLEMS WITH IT. DURING THE AFTERNOON I WENT OUTSIDE TO CRANK CAR AND IT STARTED WITH NO PROBLEMS. I THEN REALIZED I FORGOT SOMETHING IN MY HOME AND TURNED CAR OFF TOOK KEY OUT THE IGNITION AND WENT TO RETRIEVE WHAT I HAD FORGOTTEN. I CAME BACK OUT NOT EVEN 30 SECONDS, ATTEMPTED TO CRANK CAR AND THE DASH BOARD LIGHTS, AC CAME ON, BUT CAR WOULD NOT CRANK. IT MADE NO NOISE TO INDICATE IT WAS TRYING TO TURN OVER NOTHING. AFTER TRYING A FEW TIMES I CALLED GEICO TO HAVE SOMEONE COME OUT TO POSSIBLY JUMP START THE CAR, BUT THAT PERSON TESTED THE BATTERY, OIL, ALTERNATOR, AND STARTED AND SAID NONE OF THEM WERE A PROBLEM. I THEN ORDERED A TOW TRUCK THRU GEICO, HE ARRIVED ABOUT AN HOUR LATER AND HE IMMEDIATELY SAT IN VEHICLE AND CAR CRANKED WITH NO PROBLEMS. THE ENGINE LIGHT ON DASH ALSO DISAPPEARED. THE NEXT DAY I TOOK THE VEHICLE TO HAVE IT CHECKED AGAIN AND I HAVE A PRINT OUT THAT SHOWS THAT NEITHER THE BATTERY, STARTER, ALTERNATOR OR ENGINE OIL WERE A FACTOR. I HAVEN'T HAD ANY OTHER ISSUES WITH THE CAR CRANKING SINCE THAT DAY. NO ONE SEEMS TO KNOW WHY IT WOULD NOT START.
NHTSA ODI 11118726
Aug 1, 2018Electrical system
THE TOTALLY INTEGRATED POWER MODULE FAILED AT 49K MILES. BASICALLY THE COMPUTER DOESN'T WORK. THE VEHICLE WILL LOOS MOMENTUM AND DECELERATION HAPPENS OFTEN. THE WIPERS JUST COME ON BY THEMSELVES. CAR IS IN DRIVE WHEN DECELERATION HAPPENED.
NHTSA ODI 11115241
Jul 27, 2018Transmission & drivetrainElectrical systemEngine
I AM DRIVING THE JEEP IS ON THE HIGHWAY, DOING 60 MPH ONE WEEK AFTER I HAD BOUGHT THE JEEP IN MAY 2016 AND IT AUTOMATICALLY STARTED GOING FASTER ON IT'S OWN, WITH THE RPM INDICATOR GOING CLOCKWISE. IT WOULD NOT SLOW DOWN ON ITS OWN SO I HAD TO DRIVE TO THE ACCESS ROAD AND PUT EMERGENCY BRAKE ON. ONCE I WAS ABLE TO START THE VEHICLE AGAIN IT RESET ITSELF AND PERFORMED NORMALLY. THIS HAS OCCURRED 5 TIMES SINCE I HAVE OWNED IT, INCLUDING JULY 25, 2018 WHEN IT HAPPENED AGAIN LAST WEEK. LAST YEAR I HAD IT CHECKED AND WAS TOLD A SENSOR LIGHT WAS OUT, SO THEY "FIXED" IT. IT IS STILL HAPPENING. THE DASHBOARD INDICATORS ARE CONSTANTLY FLASHING. THEY TOLD ME THEY RESET THEM ALSO. IT IS STILL OCCURRING, ALSO
NHTSA ODI 11114081
Jul 26, 2018Seat beltsEngine
TWO THINGS ARE WRONG WITH MY JEEP AND HAVE BEEN SINCE THE FIRST WEEK I'VE HAD IT, BUT THE NEWPORT POWER DEALER KEEPS TELLING ME THAT "IF THERE EVER WAS ANYTHING WRONG WITH THE CAR, IT FIXED ITSELF". BS NOTHING IS FIXED! SO THE FIRST THING IS THE SAFETY SEATBELT SENSOR'S. WHEN I HAVE A PASSENGER UP FRONT AND THEY'RE BUCKLED UP IT KEEPS BEEPING SAYING THAT THEY'RE NOT BUCKLED UP. DOESN'T HAPPEN EVERY TIME I HAVE A PASSENGER BUT IT'S SUPER ANNOYING AND HAPPENS MOSTLY WHILE DRIVING IN TOWN. THE SECOND THING IS THAT SINCE THE FIRST WEEK I'VE HAD THE JEEP, THE ENGINE KEEPS STALLING AND OTHER TIMES ACTS LIKE IT'S GOING TO DIE BUT DOESN'T. ( NEWPORT POWER DEALER TOLD ME THIS ISSUE WAS DUE TO POOR GAS MIXTURES DURING DIFFERENT TIMES OF THE YEAR. I'M NOT STUPID AND KNOW THAT'S NOT THE ISSUE, I HAVE THREE OTHER CARS THAT DO NOT DO THIS AT ALL!) THE CAR STALLS SO FAR ONLY WHILE STOPPED AT LIGHTS, IN DRIVEWAY'S, DRIVE THROUGH ETC. THIS HAPPENS MULTIPLE TIMES A WEEK. WHILE DRIVING EITHER IN TOWN, TURNING CORNERS, DRIVING STRAIGHT OR ON THE HIGHWAY, THE JEEP ACTS AS IF IT'S GOING TO DIE. THIS HAPPENS FREQUENTLY WHILE DRIVING. ALSO MY BACK WINDSHIELD HAS BEEN LEAKING SINCE I GOT THE CAR BUT THE POWER DELER SAYS IT'S FINE. I'M VERY TIRED OF HEARING BS FROM THE POWER DEALER HERE IN NEWPORT OREGON, I HAVE AN EXTENDED WARRANTY AND I THINK THEY JUST DON'T WANT TO HONOR IT! THESE ISSUES HAVE BEEN HAPPENING SINCE I BOUGHT THE CAR IN 2016 TO TODAY IN 2018.
NHTSA ODI 11113897
Jul 26, 2018Speed control
WHILE AT A FULL STOP AT A STOP LIGHT, THE CAR ATTEMPTED TO ACCELERATE TO 40 MPH. A RED LIGHTNING BOLT LIT UP ON THE DASH. THE CAR WAS SHUT DOWN. WHEN THE CAR WAS RESTARTED, THE CHECK ENGINE LIGHT CAME ON. THE CAR STILL RANDOMLY ATTEMPTS TO ACCELERATE UNDER ALL AND ANY DRIVING CONDITIONS. SO FAR THE ACCELERATION SENSOR HAS BEEN REPLACED WITH NO AVAIL. CURRENTLY TRYING ANOTHER SERVICE GROUP TO ISOLATE AND CORRECT THE PROBLEM. THE VEHICLE IS DANGEROUS BECAUSE THERE IS NO PREDICTABLE PATTERN TO THE RANDOM ACCELERATIONS. THE DATE NOTED IS THE LAST OCCURANCE. WE'VE BEEN ATTEMPTING TO GET THE VEHICLE REPAIRED SINCE JULY 18, 2018.
NHTSA ODI 11113900
Jul 24, 2018Engine
TAMARA RECALL - I PURCHASED MY 2016 JEEP PATRIOT IN MARCH OF 2018 AND AFTER THE PURCHASE I NOTICED THAT THE CAR DID NOT HAVE ANY PICK AND GO AND ALSO AT TIME IT FEEL LIKE THE CAR IS GOING TO JUST STOP WHEN I AM DRIVING IT. I HAVE HAD IT LOOKED AT BUT WAS TOLD THAT NOTHING COULD BE FOUND. THERE IS SOMETHING WRONG WITH THIS CARM
NHTSA ODI 11113324
Jul 10, 2018AirbagsSeatsCrash1 injury
ON MONDAY 07/09/2018, WHILE STOPPED ON A CITY STREET WAS REAR-ENDED BY A TRUCK WHICH DIDN'T STOP GOING APPROXIMATELY 40 -50 MPH. IT SMASHED MY CAR INTO THE VEHICLE IN FRONT WHICH WAS A CAR LENGTH AWAY. THE SEAT BROKE BACKWARDS, THE CENTER CONSOLE BETWEEN THE SEATS FLEW OFF, AND NONE OF THE AIRBAGS IN THE VEHICLE DEPLOYED, KNEES WENT FORWARD INTO THE DASH.
NHTSA ODI 11110422
Jul 7, 2018Airbags
I BELIEVE THE CLOCKSPRING IS FAULTY. AIR BAG LIGHT ON, HORN NOT WORKING AND THE STEP/RESET BUTTON ON STEERING WHEEL STOPPED WORKING. SCARED THE AIR BAG WONT DEPLOY IF IN A ACCIDENT.
NHTSA ODI 11110047
Jul 6, 2018Steering
MY INGINATION WHERE THE KEY GOES IN WHEN TURNING OFF VEHICLE DOES NOT LOCK- WHEN YOU GET BACK INTO CAR - YOU PUT KEY INTO INGINATION- THE CAR STARTS THAN DIES AND YOU HAVE TO START IT AGAIN IT HAS BEEN DOING THIS FOR ABOUT 3 WEEKS NOW - I CALLED DEALERSHIP AND THEY SAID THEY HAVE HAD ANOTHER 2016 JEEP PATRIOT WITH THE SAME ISSUE.
NHTSA ODI 11109837
Jul 5, 2018Speed controlEngine
TL* THE CONTACT OWNS A 2016 JEEP PATRIOT. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND STALLED. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED EVERY TIME THE VEHICLE ATTEMPTED TO EXCEED 40 MPH. THE DEALER (HERTRICH CHRYSLER DODGE JEEP RAM OF ELKTON, 1147 E PULASKI HWY, ELKTON, MD 21921) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,156.
NHTSA ODI 11109660
Jul 5, 2018Engine & cooling
TL* THE CONTACT OWNS A 2016 JEEP PATRIOT. WHEN ATTEMPTING TO START THE VEHICLE, THE ENGINE WOULD NOT IMMEDIATELY START. THE CONTACT HAD TO TURN THE KEY SEVERAL TIMES BEFORE THE ENGINE WOULD START. THE LOCAL DEALER (KOONS TYSONS CHRYSLER DODGE JEEP RAM, 2050 CHAIN BRIDGE RD, VIENNA VA) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V9070000 (ENGINE AND ENGINE COOLING) ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 39,100.
NHTSA ODI 11109695
Jul 2, 2018Airbags
AIR BAG ALARM AND LIGHT KEEPS COMING ON AND OFF.
NHTSA ODI 11105246
Jun 19, 2018AirbagsSeat beltsSeats
THE SYSTEM THAT MONITORS WHETHER A PASSENGER IS IN THE PASSENGER SEAT MALFUNCTIONS AND CAUSES THE SEATBELT TO SHOW UNBUCKLED THEREFORE TURNING THE AIRBAG OFF IN CASE OF AN ACCIDENT. THIS SPECIFIC PIECE OF EQUIPMENT HAS BEEN RECALLED ON SIMILAR VEHICLES IN THE SAME YEAR BUT MY VIN WAS NOT SELECTED AND MY DEALERSHIP WANTED ME TO PAY IN ORDER TO FIX IT BECAUSE IT WAS A SAFETY RISK.
NHTSA ODI 11102516
Jun 14, 2018Tires
TL* THE CONTACT OWNS A 2016 JEEP PATRIOT. WHILE DRIVING AT UNKNOWN SPEEDS, THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM, 17225 TORRENCE AVE, LANSING IL 60438) WHERE IT WAS DIAGNOSED THAT THE CONTROL ASSEMBLY PANEL, CONTROL SENSOR, AND SENSOR LIGHT FAILED AND REPROGRAMMING WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,000. *TT
NHTSA ODI 11101834
Jun 13, 2018Fuel system
I WAS ADDING GAS TO THE JEEP AND THE GAS SPEWED OUT BECAUSE THE CUTOFF DID NOT WORK; IT IS NOT THE GAS STATION'S PROBLEM BECAUSE I HAVE USED THE PUMP FOR MY CAR AND IT CUTS OFF WHEN THE TANK IS FULL. MY SON HAD THE SAME PROBLEM AT ANOTHER GAS STATION WHERE THERE IS A DEFECT IN THE JEEP IN THAT IT DOESN'T CUT OFF THE GAS WHEN FULL. THIS NEEDS TO BE ADDRESSED IMMEDIATELY OR I AM GOING TO START A CLASS-ACTION LAWSUIT BEFORE SOMEONE GETS COVERED IN GAS.
NHTSA ODI 11101639
Jun 7, 2018Electrical systemElectronic Stability Control (esc)Brakes
WARNING LIGHT KEPT COMING ON FOR "LOW TIRE" WHILE DRIVING ON CITY STREET, HIGHWAY AND INTERSTATE. HAD THIS CHECKED REPEATEDLY AT DEALER, THE LOW TIRE LIGHT WOULD GO OFF THEN COME ON AGAIN LATER. THE DAY AFTER TAKINGTHE PATRIOT IN FOR THE LOW "TIRE LIGHT" THE ESC/ABS LIGHTS ALSO STARTED COMING ON. I HAVE JUST OVER 50,000 MILES SO THE WARRANTY IS OVER. I WAS TOLD THAT IN ADDITION TO THE $115 FOR DOING A DIAGNOSTIC TO SEE WHY THE LIGHTS WERE ON IT WOULD BE $350 EXTRA PLUS LABOR TO REPLACE THE SENSOR. I WAS UNABLE TO PAY FOR THIS AT THIS TIME. I WAS TOLD THAT IT WOULD BE OKAY TO DRIVE IT BUT THE LIGHTS WOULD STAY ON UNTIL REPLACED. ONLINE I SEE THAT THERE ARE OVER 18 OTHER COMPLAINTS FOR THE SAME REASON. THE SENSOR GOT SOME TYPE OF MOISTURE AND WAS SHORTING OUT. MINE CONTINUES TO BE ON FOR 30 MINUTES THEN GO OUT, OR NOT COME ON AT ALL, OR NOT ON THEN COMES ON. EITHER THERE IS AN ISSUE WITH CONNECTION OR THIS IS JUST A BAD PRODUCT. WITH ALL OF THE COMPLAINTS FOR THIS SAME SCENARIO - I AM AFRAID THAT THERE IS A WATER LEAK OR THE SENSOR DOES NOT HAVE PROTECTION FROM WATER. EITHER WAY, I FEEL THAT THIS IS A HAZARD TO ANYONE DRIVING A JEEP PATRIOT. OTHERS HAVE REPORTED SMOKE, FIRES, ETC. THIS NEEDS TO BE ADDRESSED BY THE DEALER AND CORRECTED FREE OF CHARGE. I LOVED MY PATRIOT UNTIL THIS HAPPENED. I WILL BE DRIVING ON THE INTERSTATE THIS WEEKEND, WHICH IS WHY I TRIED TO HAVE THE LIGHTS/SENSORS CHECKED OUT MONDAY. I LEAVE TOMORROW AND HOPE AND PRAY I DO NOT HAVE A FIRE/ACCIDENT TO REPORT ON MONDAY. THIS IS A VALID SAFETY CONCERN AND SHOULD BE ADDRESSED. ONLINE OTHER REPORTS ALSO STATE THAT SOMETIMES YOU LOSE ACCELERATION AND STALL BECAUSE OF THE SENSOR. PLEASE CHECK THIS OUT BEFORE SOMEONE IS SERIOUSLY HURT.
NHTSA ODI 11100385
Jun 6, 2018SteeringSuspensionWheels
THE CV AXLES HAVE GONE BAD ON A CAR THAT IS BRAND NEW AFTER ONLY 2 YEARS I HAVEN'T EVEN BEEN DRIVING IT 2 YEARS AND I FEEL THAT IT CAN MESS UP MY STEERING AND AND CAUSE ME TO HAVE A WRECK DUE TO THE CLICKING AND POPPING AND VIBRATIONS BEING PUT OFF BY THE STEERING AND FROM TIRES EVEN GOING THIRTY AND NOT DURING A TURN
NHTSA ODI 11100257
Jun 6, 2018Speed controlElectronic Stability Control (esc)Fuel system
I WAS DRIVING DOWN THE ROAD AND BARELY TOUCHED THE SHIFTER AND WHEN I TOUCH THE SHIFTER IT SLIPPED OVER INTO WHERE YOU SHIFT YOUR GEARS I FEEL LIKE IT'S A COULD CATCH THE CAR ON FIRE BECAUSE IT IS REVVED UP SO HIGH AND YOU DON'T EVEN REALIZE IT BECAUSE YOU CANT HEAR IT UNLESS YOU YOU GOT RADIO OFF AND WINDOWS UP AND YOU CAN NEVER TELL I DEFINITELY THINK THEY SHOULD HAVE MADE IT MORE SAFE WHEN FROM SOME KIND OF A LOCK ON THE SHIFTER FOR WHEN YOU WANT TO GO OVER INTO WHERE YOU SHIFT THE GEARS YOURSELF NOT TO MENTION HOW EXPENSIVE CARS ARE AND THAT YOU COULD VERY EASILY TEAR UP YOUR CAR BY IT BEING IN THE MANUAL SHIFTING AREA RATHER THAN THE AUTOMATIC SHIFT
NHTSA ODI 11100262
Jun 2, 2018Transmission & drivetrainEngineCrash1 injury
WHILE DRIVING SLOWLY (~10 MPH) SB I PREPARED TO MAKE A RIGHT-TURN (WB), IN THE ONLY LANE THAT TURNS RIGHT. AS I NEARED THE INTERSECTION THE LIGHT TURNED GREEN, ENABLING ME AND THE (1) LANE ON MY LEFT TO GO (IT GOES SB). NO CAR WAS AHEAD OF ME (TO TURN). THE STREET I WAS TURNING ONTO HAD ONE (WB) LANE, AND TWO LANES (STOPPED), THAT GO EB. NOTE: (MAY BE RELEVANT), I FREQUENTLY DOWN-SHIFT (AUTOMATIC) TRANSMISSIONS (USING THE "PADDLES" OR "BUTTONS", WHATEVER'S ON THE SHIFT COLUMN), ON ALL AUTOMATIC TRANS. CARS I DRIVE, WHEN I SLOW DOWN. I DO THIS TO SAVE WEAR & TEAR ON MY BRAKES, WHEN APPROACHING STOP-SIGNS OR RED-LIGHTS. I DOWN SHIFT GRADUALLY, JUST LIKE ON A MANUAL TRANS. WHEN IT'S TIME TO GO, I HOLD THE PADDLE IN THE "UP-SHIFT" MODE, UNTIL I SEE "DRIVE" ON THE TRANS. INDICATOR. IN THIS ACCIDENT, AS THE LIGHT TURNED GREEN (THE TRANS. WAS IN A LOW GEAR), I HELD THE PADDLE IN "UP-SHIFT" MODE (NOTE: I MAY HAVE CLICKED THE PADDLE 1 GEAR UP BEFORE IT WENT TO "DRIVE", I DON'T REMEMBER), AND STARTED THE TURN, BARELY PRESSING THE ACCELERATOR. WHEN I WAS APPR. HALFWAY (45 DEGREES) INTO THE TURN (POINTED SWB AT THE OPPOSITE TWO LANES), I FELT THE ENGINE "STAGGER" (LIKE IF YOU ACCIDENTALLY SHIFT A MANUAL TRANS. INTO A HIGH GEAR BUT YOU MEANT A LOW GEAR), AND IN A FRACTION OF A SECOND-THE CAR ROCKETED AHEAD (I HEARD RPMS) SLAMMING ME INTO THE WB CAR(S) SO FAST, I DIDN'T EVEN MAKE 90 DEGREES, NOR COULD I BRAKE (I TRIED). THE 1ST CAR IMPACTED WENT BACKWARD (AND TO THE RIGHT) HITTING THE CAR BEHIND, AND HIT THE CAR IN THE RIGHT LANE. NOTE: 1. JEEP WAS TOTALED. 2. THIS ACCIDENT WAS IN DRY WEATHER, MID-MORNING @ INTERSECTION I DRIVE NEARLY EVERY DAY. 3.THE AIRBAG FAILED & I WAS BRIEFLY KNOCKED-OUT W/SOME INJURIES. 4. THIS IS NOT: " I HIT THE GAS BUT MEANT THE BRAKE" CASE, I WENT FROM SLOW TO ROCKET-SHIP. 5. I'VE BEEN DRIVING > 40 YEARS W/O ACCIDENT. 5. I'M A PILOT W/GOOD REFLEXES. *TT *TR
NHTSA ODI 11099358
May 20, 2018Suspension
REAR TIRE AREA MAKES A GRINDING SOUND, AUTO SHOP EXPLAINED THAT IT WAS THE CONTROL ARM AND SUSPENSION (REAR CRADLE ASSEMBLY) WAS BROKEN AT WELD CONNECTION TO THE FRAME. SPOKE TO ANOTHER AUTO SHOP ABOUT REPAIRS, TOLD I WAS MISTAKEN, PART SHOULD NOT BREAK. CONTACTED WARRANTY TECH/EDGE WARRANTIES REGARDING ISSUE, TOLD TO TAKE TO DEALERSHIP. DEALERSHIP CALLS BACK SAME DAY AND SAID THAT IT BROKE BECAUSE IT HAD BEEN PULLED WRONG...I ASKED WHAT THAT MEANT, DEALERSHIP SAID THAT IT HAD BEEN TOWED WRONG. I TOLD HIM THAT WE HAD PURCHASED NEW FROM THE LOT AND HAD NEVER BEEN TOWED. REPRESENTATIVE SAID HE WOULD LOOK FURTHER INTO ISSUE AFTER TELLING ME THAT I NEEDED TO CONTACT MY INSURANCE. NEXT DAY, REPRESENTATIVE OF DEALERSHIP CALLS (BREEDEN DODGE) AND TELLS ME THAT ONCE THEY TOOK THE WHEEL OFF AND EXAMINED FURTHER, THAT THE "PULLED WRONG THEORY" WAS OUT THE DOOR, THAT IT BASICALLY JUST BROKE, AND THAT IT SHOULD NOT HAVE. I AGAIN TOLD HIM THAT FROM EACH PROFESSIONAL I SPOKEN WITH THAT IT WAS MORE THAN LIKELY A MANUFACTURER DEFECT/ERROR. HE SAID HE WOULD CONTACT CHRYSLER TO SEE IF THEY WOULD STAND BEHIND ISSUE. I DROPPED THE VEHICLE OFF ON A WEDNESDAY, THE FOLLOWING WEDNESDAY, THE REPRESENTATIVE CALLS BACK SAYING THAT CHRYSLER WILL NOT STAND BEHIND, BUT THAT I NEEDED TO CONTACT INSURANCE COMPANY. I TOLD HIM THAT I HAD AN EXTENDED WARRANTY THROUGH WARRANTY TECH/EDGE WARRANTIES (CHRYSLER CALLS IT ONE THING AND DEALERSHIP CALLS IT ANOTHER). THE REPRESENTATIVE ACTED LIKE THE EXTENDED WARRANTY WAS AN ISSUE, EACH TIME I MENTIONED IT, BUT SAID HE WOULD CONTACT THEM. HE CALLED BACK A COUPLE OF HOURS LATER AND SAID THAT THE WARRANTY WOULD NOT COVER BECAUSE IT IS PART OF THE FRAME. HE THEN INSISTED THAT I CONTACT MY INSURANCE COMPANY. I TOLD HIM I WOULD CONTACT BOTH CHRYSLER AND WARRANTY TECH. I CONTACTED CHRYSLER AND ALMOST GOT IT APPROVED AS HE HAD ONLY CONTACTED THEM THE DAY PRIOR.
NHTSA ODI 11096944
May 16, 2018Electronic Stability Control (esc)EngineFuel system
JEEP IN MOTION, ENGINE STALLS AT VARIES SPEEDS MULTIPLE TIMES IN A ROW. HEADED STRAIGHT OR TURNING, HAD TO CALL TOW TRUCK BUT AFTER 20 MINUTES I TRIED TO TURN OVER MY JEEP AND IT STARTED. THIS HAPPENED 3 DIFFERENT TIMES BEFORE ARRIVING HOME. KEPT CALL CENTER REP. ON PHONE UNTIL I WAS 2 MILES AWAY FROM MY HOME. 1 TIME JEEP PAUSED LIKE NOT GETTING GAS THEN I PRESSED THE PEDAL AND IT ACCELERATED (ALL RIGHT IN THE MIDDLE OF INTERSECTION) THEN DROVE THE REMAINING MILE AND A 1/4 HOME WHILE ON PHONE WITH HUSBAND. ADVANCE AUTO TOLD ME POSSIBLE FUEL ISSUE, I ADDED LUCAS FUEL SYSTEM CLEANER. NOW LOOKING AT RECALLS ONLINE AND READING ABOUT CAMSHAFT OR CRANKSHAFT SENSOR. MILES ON JEEP 41688.
NHTSA ODI 11094106
Apr 24, 2018Seat belts1 injury
PASSENGER SEAT BELT RETRACTED SO TIGHT MY SON WAS UNABLE TO GET OUT OF THE VEHICLE. HE WAS UNABLE TO BREATH. THE SEAT BELT HAD TO BE CUT. THE CAR WAS NOT IN MOTION. I HAD TO ASK A POLICE OFFICER FOR ASSISTANCE.
NHTSA ODI 11089918